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格蘭庫島酒店的評價

3 out of 5
格蘭庫島酒店
Glencoe, Ballachulish, Scotland

評價

8.6

優異

10 分評分，優異；794 則評價中有 386 則" "
8 分評分，不錯；794 則評價中有 262 則" "
6 分評分，一般；794 則評價中有 99 則" "
4 分評分，欠佳；794 則評價中有 34 則" "
2 分評分，很差；794 則評價中有 13 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

kocheng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Customer Service Executive 於 2019年10月9日的回應
Thanks for your kind rating, kocheng. We hope to see you again soon.

8/10 不錯

Ching Lin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Customer Service Executive 於 2019年8月13日的回應
Many thanks for sharing a rating, Ching Lin. We hope you can stay with us again in future.

8/10 不錯

cheuk

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚
Customer Service Executive 於 2019年5月31日的回應
Thanks for your rating, cheuk. We hope to see you again soon!

8/10 不錯

CHEUK FAI RAYMOND

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful lake scenary looking out from room windo
Beautiful lake scenary looking out from room window, room is big but hot due to adverse weather conditions at end of June. Food is good in both dinner and breakfast at the restaurant. Quite good service from all staff. Very attractive exterior design of the hotel, we take many lovely pictures.
於 2018 年 6 月住了 2 晚
Customer Services 於 2018年7月30日的回應
Thank you for sharing your feedback with us. It was great to hear that you enjoyed many aspects of your visit and have some lovely photographs. We are very lucky with our beautiful location.

10/10 優異

Carman (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recommend
Very Nice hotel, with excellent view. Staff are helpful and nice. Worth to stay. Breakfast and dinner are good. Highly recommend you guys to stay.
於 2018 年 2 月住了 1 晚
Customer Service Manager 於 2018年3月19日的回應
Thanks for the great review Carman. Look forward to seeing you again soon.

8/10 不錯

HOI YIN SANDY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Staffs are very nice , dinner and breakfast bith are good, nice scenery, specially they have a very nice swimming pool
於 2017 年 10 月住了 2 晚

8/10 不錯

Boglarka (New York)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Amazingly beautiful surroundings
於 2024 年 4 月住了 2 晚
Ken 於 2024年4月10日的回應
Dear Boglarka,Thnak you for your wonderful feedback.Kind regards

10/10 優異

Marcia Roberta

讚好：整潔度、職員與服務和住宿狀況
Staff is fantastic
於 2024 年 3 月住了 1 晚
Ken 於 2024年4月3日的回應
Thank you

2/10 很差

Anne

不滿：整潔度、職員與服務和住宿狀況
The property was in poor repair. The indoor pool in what looked to be a garage. The dining facilities were filthy. The service was worse than Faulty Towers. When asked if we enjoyed our wildly overpriced and completely shambolic dinner, and we responded with why we did not; we were met with unbelievable rudeness from the staff. Although I do not think that it is the staff’s fault. They are wildly understaffed and untrained.
於 2024 年 3 月住了 1 晚
Ken 於 2024年4月3日的回應
Dear Anne,I am sorry to learn that you and a poor experience I will ensure that your comments are passed onto the relevant team members for their review.Thank you

8/10 不錯

VICTOR (QUERETARO)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El hotel es muy agradable y con buenas vistas. Su restaurante tiene excelente comida y servicio. Sin embargo me comentaron que no tienen convenio con Expedía por lo que no pude tener ninguna recompensa como socio.
於 2024 年 3 月住了 1 晚
Ken 於 2024年4月3日的回應
Thank you for the excellent feedback

8/10 不錯

Sebastian

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Gutes Frühstück & Abendessen, Bett war bequem, leider war die Heizung im Zimmer nicht wirklich effizient. Im Bad war es grundsätzlich kalt. Das Schwimmbad und die Sauna haben Ihre besten Zeiten gesehen.
於 2024 年 3 月住了 3 晚
Ken 於 2024年3月23日的回應
Thank you and glad to learn that you enjoyed our breakfast.Kind regards,Ken BuchananGeneral Manager

8/10 不錯

David

家人同遊
讚好：整潔度、職員與服務和設施服務
The Location for Glencoe hiking is great. The view / ability to stroll around the peninsula was wonderful.
於 2024 年 2 月住了 2 晚
Ken 於 2024年2月24日的回應
Thank you for your excellent feedback

6/10 一般

Tristan

讚好：職員與服務
不滿：整潔度
於 2024 年 2 月住了 1 晚
Ken 於 2024年2月24日的回應
Thank you for your response

6/10 一般

Gordon

讚好：整潔度和住宿狀況
Nice setting, however receptionist knew nothing about hotels.com gift cards, so got nothing. No gym, and swimming pool open to public so very busy with local children. Noisy corridors at night. Not a relaxing stay.
於 2024 年 2 月住了 1 晚
Ken 於 2024年2月16日的回應
Dear Gordon,Thank you for your feedback and will take on board and pass this onto to the management team.Kind regards,Ken BuchananGeneral Manager

6/10 一般

Lucy

伴侶同遊
讚好：整潔度
It was average, view of the loch was amazing but was stood waiting to check in for 10 minutes before someone came. Ate dinner here and the food was great but the atmosphere was far from, surrounded by kids who were running around, throwing things and being really loud - wasn’t what I was expecting from a high priced hotel.
於 2024 年 2 月住了 1 晚
Ken 於 2024年2月16日的回應
Dear Lucy,Thnak you for your feedback and I will notify the management team about the points you raise.Kind regards,Ken BuchananGeneral Manager

4/10 欠佳

MANOJ

不滿：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
ken 於 2024年1月29日的回應
Sorry to learn that your scoring was low. I would be grateful if you could let me know the problems that you encountered during your stay.Thank you Ken BuchananGeneral Manager

8/10 不錯

Martin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Ken 於 2024年1月23日的回應
Thank you for your feedback

10/10 優異

Neil

讚好：整潔度、職員與服務、設施服務和住宿狀況
Superb from start to finish
於 2024 年 1 月住了 1 晚
Ken 於 2024年1月23日的回應
Thank you for your excellent feedback.Kind regardsKen BuchananGeneral Manager

10/10 優異

Christopher

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel, great facilities and peaceful
A lovely hotel with beautiful surroundings. Room was massive and very clean, also beautiful views from the room window. Staff were polite and attentive and were so good with my 9 month old daughter who loved crawling about the restaurant/bar in the evening. Most of the staff really went out of their way to chat with her and play with her. Particularly Kay and two female reception staff. The pool was great, very clean and a lovely touch to relax after a busy day hiking. Food in the restaurant was also very nice. Would recommend and would definitely stay again!
於 2024 年 1 月住了 2 晚
Ken 於 2024年1月23日的回應
Thank you for your feedback and recommendation. Looking forward to welcoming you back again in the future.Kind regards,Ken BuchananGeneral Manager

6/10 一般

Emily

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Ken 於 2024年1月23日的回應
Thank you for your feedback

8/10 不錯

Alysha

家人同遊
讚好：整潔度和職員與服務
Great location with great views
於 2024 年 1 月住了 1 晚
ken 於 2024年1月10日的回應
Thank you for your feedback

8/10 不錯

Consuelo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Ken 於 2024年1月10日的回應
Thank you for your excellent feedback

6/10 一般

Jamie

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2023 年 12 月住了 1 晚
Ken 於 2024年1月23日的回應
Thank you for your feedback

4/10 欠佳

Gilbert

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Views are amazing unless you are on the ground floor wanting to throw the curtains open to enjoy the wonderful views from your bed/room - warning - anyone walks right by your window, or more likely hang around there to enjoy the same views, so if you like your privacy the curtains stay shut!! Initially, rooms look lovely but beds aren't great, toilet is wall fitted at child height- ok for some of us, ridiculous for most!! Breakfast is expensive, and not worth it since buffet style and constantly waiting to be refilled. Staff are lovely but so helpful they don't have enough time for everyone. We were advised of disabled parking near our room, which we needed, but then a knock, whilst we displayed the 'do not disturb' notice on our door. We were then asked to move our car elsewhere for someone who we can only assume needed our space more!! We later noticed a member of staff using another disabled space!! This was the turning point for us. Hotel is not new and if you are not a heavy sleeper, the noise of anyone moving about avove or particulary in the corridors will keep you awake, along with anyone snoring nearby. I have no issue with dogs or children but suggest you avoid this hotel if you are not keen on either, including children running from room to room and dogs eating off owners plates. I would recomment for those who like a swim as the pool looked nice, although we didn't have time to try it, families and dog owners of which there were aplenty.
於 2023 年 12 月住了 1 晚
Ken 於 2024年1月2日的回應
Dear Gilbert,Thank you for your comments and disappointed that you did not enjoy some aspects of your stay. I will share your comments with the team for their attention. I hope you do return to Isles of Glencoe Hotel in the future.Kind regards,Ken BuchananGeneral Manager

10/10 優異

Joshua

於 2023 年 12 月住了 1 晚
Ken 於 2024年1月23日的回應
Thank you for your feedback.

10/10 優異

Ronaldus

於 2023 年 12 月住了 1 晚
Ken 於 2024年1月2日的回應
Thnak you for your scoring.

10/10 優異

Alice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful setting
Lovely setting, nice driving distance for fort Williams and the mountains. Brilliant food, friendly staff and nice facilities.
於 2023 年 12 月住了 3 晚
Ken 於 2023年12月24日的回應
Thank you for your excellent feedback and look forward to welcoming you back in the future.Best wishes,Ken BuchananGeneral Manager

10/10 優異

Geoff

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay, great location.
於 2023 年 12 月住了 1 晚
Ken 於 2023年12月24日的回應
Dear Geoff,Thnak you your wonderful feedback. Hopefully you will return to us again in the future.Kind regards,Ken BuchananGeneral Manager

10/10 優異

A

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Ken 於 2023年12月24日的回應
Thank you for your excellent scores.Kind regards,Ken BuchananGeneral Manager

8/10 不錯

David

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 4 晚
Ken 於 2023年12月24日的回應
Thnak you for your Greta scores.Kind regards,Ken BuchananGeneral Manager

6/10 一般

Justine

Property was absolutely freezing- had to ask on countless occasions for the staff to increase heat in our room as it was all controlled by the front desk! Restaurant was great and convenient but pack thermals if you want to stay warm
於 2023 年 12 月住了 1 晚
Ken 於 2023年12月24日的回應
Thnak you for your commnets which will be taken on board.Kind regardsKen Buchanan,General Manager

6/10 一般

Gwen

多人同遊
讚好：職員與服務
不滿：住宿狀況
The Isles of Glencoe is a great place to stay in the summer but with some cautions for the winter traveller. The Dining room is situated in a conservatory which is poorly insulated - no curtains or proper heating. Despite staff placing small heaters on the window ledge, I had to return to my room to put on thermals and the other guests in my party were cold. This is unacceptable and should be urgently addressed. It would make me reluctant to take guests there again in the winter season. Staffing shortages and lack of training similarly made aspects of our visit disappointing. When you are cold in the lounge a lukewarm coffee or hot chocolate does little to remedy the situation. Staff were very kind but the quality of service was not up to their usual standards.
Ken 於 2023年12月24日的回應
Dear Gwen,Thnak you for your feedback in relation to your recent stay with us at isles of Glencoe. I will address the issues with the staff in order to rectify. My sincere apologies we did not meet your expectation on this recent visit.Kind regards,Ken BuchananGeneral Manager

10/10 優異

Lindsey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall hotel & staff were excellent. Room was clean, a good size & comfortable although shower curtain had a strong musty smell. Staff were very helpful & always cheerful. Area around hotel is stunning. Would definitely stay again.
於 2023 年 11 月住了 2 晚
Ken 於 2023年12月24日的回應
Dear Lindsey,Thank you for your comments which I will take on board. Hopefully we will see you on a return visit to the hotel.Kind regards,Ken BuchananGeneral Manager

6/10 一般

Grace

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Ken 於 2023年12月24日的回應
Thank you for your scores

10/10 優異

Rex

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Heaven On Earth.
Great spot and woke up to what I think heaven looks like. Great staff of friendly professionals. Room was clean with great amenities.
於 2023 年 11 月住了 1 晚
Ken 於 2023年12月24日的回應
Dear Rex,Thnak you for your commnets and look forward to welcoming you back in due course.Kind regards,Ken BuchananGeneral Manager

10/10 優異

Timothy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Isles of Glencoe is just as beautiful as the pictures, if not more beautiful. Waking up to beautiful views of Loch Leven then proceeding to have breakfast with even better views of Loch Leven was nothing short of breathtaking. Staff was friendly and accommodating. Room was clean and comfortable.
於 2023 年 11 月住了 1 晚
Ken 於 2023年12月24日的回應
Thank you for your excellent feedback Timothy.Kind regards,Ken BuchananGeneral Manager

6/10 一般

真實旅客

Hotel very cold especially dining room. Nicest staff were the cleaning ladies. Hotel needs upgraded. Shame as location is stunning x
於 2023 年 11 月住了 1 晚
Ken 於 2023年12月24日的回應
Thank you for your feedback

4/10 欠佳

Robert

讚好：整潔度和職員與服務
Very disappointed have stayed before it was excellent food was also excellent but this time not a good choice on dinner menu and buffet breakfast was cold prices are horrendous, and room was cold, we go to Ballachulish to visit family but wont be back will choose somewhere in village
於 2023 年 10 月住了 1 晚
Ken 於 2023年12月24日的回應
Thank you for your feedback

8/10 不錯

natasha

於 2023 年 10 月住了 1 晚
Ken 於 2023年12月24日的回應
Thnak you for your excellent scoring

10/10 優異

James

於 2023 年 10 月住了 1 晚

10/10 優異

Lillian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Anniversary
We had an amazing time it was great to catch up withe some of the old teen it was just like coming home. 💙
於 2023 年 10 月住了 2 晚

8/10 不錯

Christopher

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和設施服務
Check-in was easy. Staff very helpful. Stairs to upper rooms a bit difficult to negotiate with cases but assistance was available. Room was large but I have no idea why it was called a feature room. The downstairs feature rooms have french windows and amazing views of the loch. The upstairs feature rooms that I stayed in did not seem to have much of a feature at all, unless you call a sloping roof that you can hit you head on and a small window view across the loch, features. Ensuite was average with some shelving for toiletries. Restaurant was a surprise in that he food was quite good. However, staff were not good, especially at breakfast when you can easily be ignored.
於 2023 年 9 月住了 2 晚

10/10 優異

Melissa

於 2023 年 10 月住了 1 晚

10/10 優異

Ingela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Essen im Restaurant war hervorragend.
於 2023 年 9 月住了 2 晚

10/10 優異

berrin

於 2023 年 9 月住了 1 晚

8/10 不錯

Katy

於 2023 年 9 月住了 1 晚

10/10 優異

Lori

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely Stay
Lovely hotel with a chic lounge. We had a large room overlooking the water.
於 2023 年 9 月住了 2 晚

6/10 一般

Karen

不滿：職員與服務
於 2023 年 9 月住了 2 晚

10/10 優異

Pamela

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Steven

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A nice hotel with a great location and view of Loch Levin and the surrounding area. I had a great stay, but the breakfast buffet could be improved. I would definitely recommend staying here if you will be in the Glencoe or Fort William area.
於 2023 年 9 月住了 3 晚