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希爾頓貝法斯坦普帕特里高爾夫及鄉間俱樂部酒店的評價

4 out of 5
希爾頓貝法斯坦普帕特里高爾夫及鄉間俱樂部酒店
Kingfisher Country Estate, Templepatrick, Ballyclare, Northern Ireland

評價

8.4

很好

10 分評分，優異；1000 則評價中有 437 則" "
8 分評分，不錯；1000 則評價中有 348 則" "
6 分評分，一般；1000 則評價中有 126 則" "
4 分評分，欠佳；1000 則評價中有 61 則" "
2 分評分，很差；1000 則評價中有 28 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

XIJIE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很不错的酒店
满意

10/10 優異

Kenny (HK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good breakfast.
Not too far from city. Good location for us since it's at the direction to Causeway. Breakfast is better than 4 stars standard. Free parking. Quiet room. Basically no complaints.

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
客房服務很好

10/10 優異

Trevor

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was really nice kids and wife loved it
於 2024 年 4 月住了 1 晚
Hotel 於 2024年4月24日的回應
Thank you for your lovely comments and score.

2/10 很差

Kerry

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hotel 於 2024年4月9日的回應
Thank you

4/10 欠佳

Alison

The property advertised that it was fully renovated and 4star On arrival the lobby and staff were lovely. The room itself was very dated and the mattress was old and very uncomfortable I requested a new mattress and was told that I’d be moved to a different room however, they placed a thin mattress topper on the old one and told me that I’d been given a replacement mattress. Each morning around 7.30-8.00am there were workman drilling and hammering in either an adjacent room or the room above I ended up checking out 3 days into my 7 day stay I would not book this hotel again in the future
於 2024 年 3 月住了 7 晚
Berk 於 2024年3月13日的回應
Hello Alison,Thank you for your feedback regarding the recent stay. In order to assist you better, could you email me through berk.akgun@hilton.com. Many thanks

10/10 優異

Ann

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very relaxing lovely spa
於 2024 年 2 月住了 1 晚
Reservations Team 於 2024年3月16日的回應
Thank you for your review. We are delighted you enjoyed the spa and appreciate your score of 5/5.

10/10 優異

Joanne

於 2024 年 1 月住了 1 晚
Reservations Team 於 2024年3月30日的回應
Thank you for your 5/5 score, we are delighted you enjoyed your stay. Kind Regards

8/10 不錯

ruby

讚好：整潔度、職員與服務和住宿狀況
Newly refurbished quite, clean and lovely scenery
於 2024 年 2 月住了 1 晚
Reservations Team 於 2024年2月11日的回應
Thank you for leaving us your review. We are delighted you enjoyed your stay. Kind Regards.

10/10 優異

Amanda

於 2024 年 2 月住了 1 晚
Reservations Team 於 2024年3月30日的回應
We are so happy you enjoyed your stay with us. Kind Regards

6/10 一般

真實旅客

商務旅客
讚好：職員與服務
Building above my head
Should be made clear when booking about the extensive building work. Woken up first thing to drills and hammering right above my head. No room service offered here which is not 4 star service. Was told I was been offered a free upgrade on arrival which was greatly appreciated- on reflection not so good where I was put as I was right underneath the builders when they started at 7;30. Bed very uncomfortable. Server in the restaurant was very quick and good.
於 2024 年 1 月住了 1 晚
Reservations Team 於 2024年2月3日的回應
Thank you for taking the time to leave us your feedback. It will be passed on the relevant departments. Kind Regards

10/10 優異

Melinda

家人同遊
讚好：職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Reservations Team 於 2024年2月3日的回應
Thank you for leaving us your review and for our 5/5 score. It is much appreciated.

6/10 一般

Jaime

家人同遊
讚好：整潔度、職員與服務和客房舒適度
HOTEL MUY ANTIGUO EN LAS ZONAS DE LAS HABITACIONES
於 2024 年 1 月住了 2 晚
Reservations Team 於 2024年2月3日的回應
Thank you for leaving your feedback. We appreciate you taking the time to do this. Kind Regards

10/10 優異

Linda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Reservations Team 於 2024年2月3日的回應
Thank you very much for leaving your feedback and we are delighted you enjoyed your stay. Kind Regards

10/10 優異

S

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Reservations Team 於 2024年2月3日的回應
We are delighted you enjoyed your stay and thank you for taking the time to give us your score 10/10. It is much appreciated.

10/10 優異

Darren

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 6 晚
Reservations Team 於 2024年2月3日的回應
We appreciate you taking the time to leave your feedback and we are delighted you enjoyed your stay. Regards

10/10 優異

Alan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Reservations Team 於 2024年2月3日的回應
Thank you for your recent feedback and we are delighted you enjoyed your stay with us. Kind Regards

10/10 優異

Alan

於 2023 年 12 月住了 1 晚
Reservations Team 於 2024年2月3日的回應
Thank you for leaving your feedback and scoring us 10/10. We are delighted you enjoyed your time with us.

8/10 不錯

Patrick

家人同遊
Friendly staff
Friendly professional staff last dinner order 9:15 pm way too early for Friday night
於 2023 年 11 月住了 1 晚
Berk 於 2023年11月19日的回應
Hi Patrick, thank you for your feedback regarding your recent stay. We are delighted to hear that you found our staff to be friendly and professional. Your note regarding the closing time for restaurant is noted and will forwarded to our managers to be looked as well. Hope to welcome you again in the future

10/10 優異

Alvin (HUNTINGDON)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always very good.
於 2023 年 9 月住了 2 晚
Reservations Team 於 2023年11月12日的回應
Thank you for taking the time to leave your feedback. We are delighted you enjoyed your stay and scored us 5 0ut of 5!. Many Thanks

8/10 不錯

Jenna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Reservations Team 於 2023年11月12日的回應
Thank you for taking the time to give us your feedback. It is much appreciated. Regards

10/10 優異

JAMES

家人同遊, 伴侶同遊
Quiet, lovely comfortable clean bedroom and bathroom. Great breakfast. Helpful, considerate staff. Very good value for money. Hilton Templepatrick is in a lovely quiet country setting while being only minutes from the airports, ferry ports and Belfast.
於 2023 年 10 月住了 1 晚
reservations team 於 2023年10月28日的回應
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future

8/10 不錯

MrsT

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Staff were all excellent. Just a few problems in the room. Tv didn't work, think the remote needed batteries. Safe didn't lock. There were no toiletries in the room when we arrived. Had to ask for those. And twice our key card didn't work and we had to go back to reception to get it reactivated.
於 2023 年 10 月住了 1 晚
Reservations Team 於 2023年10月15日的回應
Thank you for taking the time to leave us your feedback, it is very much appreciated and your comments will be passed to the relevant departments. We are delighted you found staff excellent and hope you will return in the not too distant future.

10/10 優異

MO

於 2023 年 9 月住了 4 晚
Hotel 於 2023年10月11日的回應
Thank you foryour wonderful score

10/10 優異

Zaino

於 2023 年 9 月住了 2 晚
Hotel Management 於 2023年9月20日的回應
Thank you for your wonder score we appreciate you taking the time to let us know this.

4/10 欠佳

Muhammad

於 2023 年 9 月住了 3 晚
Hotel 於 2023年10月7日的回應
Thank you for your score

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Hotel 於 2023年9月16日的回應
Thank you for your great score

10/10 優異

Shannon

讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the view and staff and service and food. The breakfast was extremely fresh well made. The room could use either a fan or air conditioning as it was a bit stuffy. Besides that, the amenities and services were beautiful.
於 2023 年 9 月住了 2 晚
reservations team 於 2023年10月28日的回應
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future

10/10 優異

Molly

於 2023 年 9 月住了 1 晚
Front Office Team 於 2023年9月13日的回應
Dear Molly, thank you so much for your amazing score of 10 out of 10. We are very pleased to hear that you enjoyed your stay thoroughly and we will be hoping to welcome you again in not-too-distant future. Have a lovely day.

10/10 優異

Kevin

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Great place but choose your room carefully
All was well with my stay after the first night. Firstly, I was put into an accessible room which I didn’t ask for. The room was extremely old and very uncomfortable. Not to mention the fans blowing constantly on the roof right next to the window. As I arrived when it was dark, I honestly thought I was next to a motorway! I had to have the window open along with the fan on as the room was extremely hot. The question I gave to ask, why put someone who paid £137 per night into one of the oldest and probably the worst situated rooms in the hotel. Maybe I was judged at the time when checking in. Thank you goes to Agnes who sorted me out immediately when I explained my issues. Agnes immediately allocated me one of your refurbished rooms on the 3rd floor. Again, why wasn’t I given that room from the very first night? Surely a good impression and the comfort of your guests should take priority! The only other issue I had was that I wasn’t informed there was no room service available therefore, I had to collect my order and then eat it from cardboard boxes in my room. I have been coming to this hotel on and off since it was built many years ago. Then, they valued me as a guest and a returning customer which made you feel special. Now there is nothing special staying at this hotel, I am just another paying customer here today and gone tomorrow. Sadly, I am not saying I will not stay again, I am merely saying “My choices are increasing by the day. Ps Every hotel should have an Agnes.
於 2023 年 9 月住了 4 晚
Reservations Team 於 2023年9月16日的回應
Thank you so much for your score of 10 out of 10. We are very happy to hear that Agnes was able to resolve the issue with your room and that you have taken the time to show your appreciation. We have noted all your comments and feedback will be given to the relevant departments.

10/10 優異

michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very happy with our whole stay, no issue at all, very friendly staff, great food, brilliant lay out and brilliant facilities.
於 2023 年 8 月住了 2 晚
Front Office Team 於 2023年8月20日的回應
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

Orla

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The leisure facilities are excellent, perfect for family of all ages. Food is excellent too!
於 2023 年 8 月住了 1 晚
Front Office Team 於 2023年8月20日的回應
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

andrew

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Front Office Team 於 2023年8月20日的回應
Thank you for taking a moment to share your experience and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Front Office Team 於 2023年8月20日的回應
Thank you for taking a moment to share your experience and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

2/10 很差

Bryan

家人同遊
不滿：職員與服務、設施服務和住宿狀況
We arrived late to hotel hungry, website said they offer 24 hour room service, they were under construction and offered nothing, staff was rude, we were woken up each morning by drilling and pounding at 8-830am. We were so tired staying there,no restful sleep, we could hear neighbor 's tv or talking, no privacy, do not recommend want money back, false information ,
於 2023 年 8 月住了 3 晚

10/10 優異

Fergal

於 2023 年 8 月住了 1 晚
Front Office Team 於 2023年8月13日的回應
Thank you for taking a moment to share your experience. We are delighted to get an amazing score of 10.

10/10 優異

Marcin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good for a family
Fantastic place to stay with a family. Nice and quiet location, friendly staff, big and clean family apartment. 4-star hotel, but not over-the-top. Swimming pool, sauna and steam room all in perfect working order and very clean.
於 2023 年 7 月住了 1 晚
Front Office Team 於 2023年8月9日的回應
Thank you for taking a moment to share your experience. We are delighted to hear you had a wonderful stay at our hotel and thank you for your amazing score of 10. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 一般

Roberta

讚好：職員與服務
於 2023 年 8 月住了 2 晚
Hotel 於 2023年8月21日的回應
Thank you for your score

8/10 不錯

Sarah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff make this stay
Pool is excellent and couldn’t fault staff. The bathrooms were a bit run down and didn’t feel that clean as a result. The family room was also extremely dark and no partition or tv in separate adults space. So when kids went to bed you had to too. Great dinner and breakfast for children.
於 2023 年 8 月住了 1 晚
Hotel 於 2023年8月21日的回應
Thank you for your comments and score.

8/10 不錯

Emma

於 2023 年 8 月住了 1 晚
Hotel 於 2023年8月21日的回應
Thank you for you lovely score

10/10 優異

Anne

讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable room with all necessary facilities; good breakfast and excellent service from the staff.
於 2023 年 7 月住了 2 晚
Front Office Team 於 2023年8月5日的回應
Thank you very much for your feedback. We are pleased to hear that you've had a wonderful stay and we look forward to welcoming you back into our hotel in the future.

10/10 優異

Heather

於 2023 年 7 月住了 2 晚
Front Office Team 於 2023年8月20日的回應
Thank you for taking a moment to share your experience and thank you for your amazing score of 5. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

David Gordon

於 2023 年 7 月住了 1 晚
Hotel 於 2023年7月26日的回應
Thank you for your lovely score

8/10 不錯

Laura

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic pool and a lovely breakfast. Family room is a great size but needs refurbished.
於 2023 年 7 月住了 1 晚
Front Office Team 於 2023年7月12日的回應
Thank you for taking a moment to share your experience. I am happy to hear that you have found the pool and breakfast to your liking. I will pass your opinion and recommendations to the relevant departments.

8/10 不錯

VALERIE

於 2023 年 7 月住了 1 晚
Hotel 於 2023年7月14日的回應
Thank you for your great score

10/10 優異

donal

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Hotel 於 2023年7月14日的回應
Thank you for your great score

10/10 優異

Edet

讚好：整潔度、職員與服務和住宿狀況
Everything was perfect as expected
於 2023 年 6 月住了 2 晚
Hotel 於 2023年6月13日的回應
Thank you for your score and lovely comments

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent will definitely be back!
於 2023 年 6 月住了 1 晚
Hotel 於 2023年6月11日的回應
Thank you for your lovely score and comments we really appreciate them.

6/10 一般

John

家人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Wait until renovation complete
Although I can't really fault the staff they were very helpful with our problems and service but...the hotel is undergoing renovations which have works going on as early as 6 in the morning and the 1 floor which is being used has no working ice machine or vending machine. The room is in poor condition uncomfortable beds with stained mattress on sofa bed. Pealing wall paper and various other defects. Notbupto the standard of the price or usaul double tree experience.
於 2023 年 5 月住了 4 晚
Hotel 於 2023年6月11日的回應
Good Afternoon thank you for your feedback unfortunately with the rennovations ongoing we apologise for your disturbance. We hope to see you back in the future.

8/10 不錯

Darren

於 2023 年 5 月住了 1 晚
Hotel 於 2023年5月31日的回應
Thank you for taking the time to review our hotel. We look forward to seeing you again in the future.