Luang Prabang Bamboo Bridge Hotels

"The staff made us welcome from the get go with a cold towel and a welcome drink, however, this wasn’t forced, but a really genuine interaction. We had some issues to resolve with luggage and onward transport and the front desk staff were so helpful and supportive. The hotel Itself is set within beautifully maintained lush gardens which run down to the river, with perfect sunset views, a real bonus for a city hotel. Rooms are lovely in a classical style. Public areas are restful and the restaurant / breakfast rooms are fantastic. A wonderful city oasis, I thoroughly recommend staying in this hotel!"

"Good hotel! "

"Really helpful staff. The local taxis were very unreliable so staff helped massively with getting us around the area."

"Central location, friendly and attentive staff. Great breakfast to start you off for the day. Excellence aircon in room, spotless clean. Giving of alms is right outside the hotel. Offered laundry service and transfers at reasonable cost. Only gripes, room quite dark and no tv. "

"We love this hotel. This hotel used to be the house of the last king and queen of the Kingdom Laos. We were greeted directly at the Luang Prabang Train Station by the hotel's complimentary shuttle, a thoughtful and welcoming gesture ;) The location was beautiful right by the Mekong River. The location was in the heart of everything and we walked pretty much every where. The view from our room was beautiful and we certainly enjoyed it. The grounds were immaculate and very well taken care of. The service was amazing and at the reception -receptionist India was so sweet and helpful. She took the time to talk to us and made us feel very welcome. Lovely breakfast included with Laotian food and fresh fruit, eggs, baguette, jam, meats, coffee/tea. If you’re a coffee lover , there are some great coffee shops on the river and Main Street a couple of minutes away. The rooms are quite big, clean, and have nice balconies.Very comfy bed! I can confidently say that this one offers the best value for your money. The rustic balcony provides a charming view of the Mekong River and incredibly quiet. Hotel staff are extremely polite and professional and always greet you with a warm smile. From the front desk staff to the breakfast staff, everyone was so welcoming. I'd highly recommend Victoria Xiengthong Palace hotel for its peaceful atmosphere, beautiful views, and excellent service. A great choice for a relaxing stay in Luang Prabang! This hotel truly deserves 5 stars!"

"Unfortunately I have to say that this was one of the worst hotel experiences I’ve ever had, in particular considering the expectations and the price paid (I paid USD 500 for two nights in the Junior Suite). I’ve traveled extensively in Southeast Asia (Vietnam, Cambodia, Thailand, Philippines) and for USD 250 per night you always get an amazing white glove experience. The only outstanding feature here was the breakfast (although even here freshly squeezed orange juice instead of a tetra pak would have been nice considering the price). The room was unfortunately not up to scratch. It wasn’t the advertised 45 square meters. The bathroom was just absolutely underwhelming and in need of renovation and maintenance (see pictures attached). All the details were just not up to standard (e.g. instead of some brand toiletries or at least nice ceramic dispensers, you had the cheapest IKEA plastic containers; no surprise given the Swedish ownership I guess). They obviously bank on the location, but given that Luang Prabang is a peninsula between two rivers, basically half of all places have river view. And it’s not like it’s a private shore. There’s still a street and a park in between with lots of random people gawking up at your balcony. Unfortunately this place was an absolute waste of money and disappointment. There are lots of other nice places (either at half the price or at a much higher standard) in LP. Lastly I want to say that the staff did their best and are not at fault. "

"Wonderful family who runs this property. Everything is clean and tidy. There is a small boat—a 2 minute walk—that takes you across the river to avoid the mile long walk. Clean hotel! "

"In a hotel that aspires to an elegant, higher-end standard, the staff should be able to communicate at least in English, or in any European language. Unfortunately, communication here is practically impossible without using Google Translate. The problem becomes even more apparent in the afternoon, when the daytime staff leave and are replaced by other employees who are unable to provide even basic information or handle simple requests. This is one of those hotels that looks very promising at first glance but turns out to be deeply disappointing in reality. The property clearly aspires to be an elegant hotel, yet the level of organization and service falls far below that ambition. From the very beginning, the staff appeared confused and unprepared. We were initially taken to the wrong room, only for the staff to realize afterward that we were not assigned to that room. Situations like this should not happen in a hotel of this category. The internet connection is unreliable and frequently freezes, which further complicates the stay. The biggest disappointment, however, was the gym. The presence of a gym was one of the key reasons we chose this hotel. In reality, the “gym” consists of two random, poorly maintained machines — a bicycle and a treadmill — which absolutely do not meet the standards one would expect from a hotel positioning itself in a higher category. The hotel is located far from the tourist center, in a remote area, which makes guests entirely depend"

"Oh this place provides amazing customer service. Spacious and clean room. Delicious breakfast especially their Chicken Fried rice! Location was close to everything - the Mekong river, the famous temples, the alms ceremony and night market / shops. I would also like to give a huge shout out to our check-in staff Ken, he went above and beyond to make our stay the most amazing one. He accommodated to split our bed for two people. He was our barista who made our Margarita drink, and our welcome lemongrass drink He served us food in the buffet breakfast. And lastly, he drove us back to the airport. Overall, I would really recommend this hotel for everyone who wants to visit Luang Prabang. A+++"