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Reviews of The Juniper Hotel

3 out of 5
The Juniper Hotel
1 Juniper Way, Banff, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 499 out of 1004 reviews" "
Rating 8 - Good. 312 out of 1004 reviews" "
Rating 6 - Okay. 111 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best view you could ask for
Stayed 5 nights in May 2024
Response from Jason on 22 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't believe I have ever enjoyed a hotel stay more than than our time at the gentle, peaceful Juniper Hotel. The Mountain View from the expansive windows in our room was only surpassed by the same view from the handy Adirondack chairs placed just outside it for enjoying our morning coffee. The chef at the Juniper Bistro, Sergio, prepares all food with inventiveness and tremendous skill, and he and the staff are warm and kind to patrons, ensuring all needs are met. All in all, we felt comfortable and peaceful at all times, end enjoyed every moment of our stay.
Stayed 4 nights in May 2024
Response from Rohit on 22 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

8/10 Good

Dwight

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amazing view of the mountains. Easy access
Stayed 1 night in May 2024
Response from Daria on 21 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Vanessa Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Rohit on 22 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Highly recommend.
Stayed 8 nights in May 2024
Response from Daria on 19 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

8/10 Good

Delwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good service by Judson Good man on the job
Response from Rohit on 16 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is spectacular!! Loved that it wasn't in the town of Banff and didn't require the driving hassles with that. Shuttle service etc very convenient. We had an excellent dinner and breakfast at the Bistro - highly recommend - though children didn't have any suitable options (under 10) so bring your own food or snacks. Overall a bit pricey but on par with Banff pricing and the view, hot tub and dining made it worthwhile.
Stayed 1 night in May 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Tonalee, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Never a disappointment… the views, the bistro and the quiet. Wonderful.
Stayed 1 night in May 2024
Response from Rohit on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an older hotel, but the location and views are spectacular! A little outside of the downtown core - but we considered that a good thing! The hot tub and the views from the hot tub were great! The restaurant was superb too!
Stayed 2 nights in May 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Lindsay, Edmonton

Stayed 1 night in Feb 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The juniper is situated a small distance outside of Banff. Which makes the stay quiet and away from tourist. Mountain view rooms left me speechless during sunrise.
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

6/10 Okay

Erika, Edmonton

Liked: Staff & service
Disliked: Cleanliness
The staff was polite and extremely helpful. The bistro was great, we loved the food. We experienced a few problems though. Our bathroom wasn’t cleaned properly before our arrival. The bathtub was dirty and had a few pieces of hair around it. The room with a king bed only had one nightstand that felt a bit unusual. Also the carpet had better days, wasn’t expecting that at the Juniper. The heating system was fairly noisy, so we turned it off.
Stayed 2 nights in Apr 2024
Response from Judson on 15 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality & experience is our number one priority and I apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing stay we’ve ever had. They upgraded our stay to the best view for my birthday, such kind staff, Judson helped us have the stay of a lifetime. Would recommend to everyone I know!
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Sourour

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and quiet and cozy. The hot tub inside the hotel was perfect and clean.
Stayed 3 nights in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Well priced and convenient.
Stayed 4 nights in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

rohan

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, very sweet friendly and helpful staff and amazing food at the Bistro
Stayed 4 nights in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

8/10 Good

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist Carolina was very friendly and pleasant. Hotel was very clean and perfect location. We stayed four nights and enjoyed our stay and the beautiful scenery. Only wish the shower water pressure was better, was very weak.
Stayed 4 nights in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Trinity

Stayed 2 nights in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded our room to have a view of the valley
Stayed 1 night in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay at the property. We went out hiking a lot in the snow and it was great that the hotel offers bear spray, snow shoes and snow chains for renting out for the day. Super convenient that we didn’t have to buy or rent them from elsewhere.
Stayed 5 nights in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

8/10 Good

Wayne

Stayed 2 nights in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked a family suite/room. The price was reasonable, location was good, staff and service were fine but the cleanliness of the room was not. The 2 wine glasses in our room were dirty, one was sticky on the outside. The room phone was very dirty, the white pillows looked unclean, either stained or not well washed, the mini fridge needed a good clean as well, and the side table in the room had a lot of dust on the second shelf, top of the side table was clean but that’s it. The room furniture is very dated, can easily and inexpensively be refinished to add some charm. The carpeting on the stairs and in the hallway could also be replaced, quite worn. I took pick it not sure if I can add them…
Stayed 1 night in Apr 2024
Response from Judson on 15 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality & experience is our number one priority and I apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Andrea

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful view of Banff
Stayed 4 nights in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bistro restaurant was amazing
Stayed 1 night in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Orin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got free upgrade to mountain view room, view is super nice facing Banff town from the other side of trans-highway 1.
Stayed 1 night in Apr 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Treena

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here because of the extra bedroom arrangement with 3 beds total so that our teens don't have to share a bed like in a typical hotel room. It was perfect. Only complaint was that we really missed having a microwave, but that's on me for not double checking that before hand. We loved the outdoor hot tub. Easter brunch was also very delicious, we were stuffed to the brim.
Stayed 3 nights in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Ken

Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

8/10 Good

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Medina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was amazing, lots of room for me and my children. The food in the bistro was fabulous and the view was amazing. Staff was friendly and accommodating to me and my children.
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

8/10 Good

Jake

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hot tub
Stayed 3 nights in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was great! We were extremely excited to have a large soaker tub to relax in after the day! Bistro was fabulous, my only qualm was on saturday morning we called to order breakfast to our room but was told they were not doing room service over the long weekend. We were not told by the front staff upon check in so we were sprightly disappointed.
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Cicily Mar, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back to this hotel. The price is right, staff are nice, the location is what I love most. It’s facing the mountains and on the other side you see the Banff town scenery. It’s an old hotel I guess but well taken cared of. The bed is amazing and very clean room. I felt comfortable there. In the summer I bet it would be beautiful dining outside of the restaurant.
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

6/10 Okay

Danielle

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Judson on 15 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality & experience is our number one priority and I apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

8/10 Good

Navi

Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Soo Jung

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Juniper was quiet, safe, quaint, charming, and had a retreat feel. Loved the smell of Juniper via the soaps and shampoos. Great staff and clean rooms! Super cute bathroom!
Stayed 3 nights in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very helpful. Dinner and breakfast were also perfect. Juniper is the only hotel I will stay at while visiting The Banff area.
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very quiet place, I like the cleanness of the hotel & rooms. The staff was very friendly & helpful
Stayed 2 nights in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Kevin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night on our way to Vancouver. Staff and hotel were great. Bistro was wonderful. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and great location if you don’t want to stay right in Banff
Stayed 3 nights in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
We thought the hotel was awesome. Beautiful scenery, great room, and a great hot tub.
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Diana

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked the Mountain View from the room
Stayed 4 nights in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Mellow
Stayed 2 nights in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

10/10 Excellent

Megan

Travelled with group
the view from the mountain view room was beautiful!!
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.

4/10 Poor

Jerico

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best just an okay.
Stayed 1 night in Dec 2023
Response from Judson on 15 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality & experience is our number one priority and I apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Benoit

Liked: Property conditions & facilities
Disliked: Cleanliness
Nice and clean room. Amazing view from the outside spa
Stayed 1 night in Mar 2024
Response from Judson on 15 May 2024
We are grateful and appreciate you taking the time to share your review with us. We hope to have the pleasure of welcoming you back to The Juniper soon. If we can be of any further assistance at this time, please do not hesitate to get in touch.