Than kyou for the feedback. We are actally updating mosto f the rooms but this is done slowly and takes sometime. Hoping next time you will be staying in one of theseRegards

thank you so much for the kind feedback

gracias

Dear Oliver we apologise for the inconvenience this may have caused you and we will check the state of the breakfast area. With regards to the rooms, we are in the process of changing most of them but this take sometime We hope to have you back as soon as the new rooms are ready My Regards

thank you very much for the kind feedback

Thank you so much for the kind feedback We'll be waiting for you again

muchas gracias por su comentario

please accept my apologies for the inconvenience with the fridge and the missing towels I will investigate to make sure these things do not heppen again In the menatime thank you for informing us Kind Regards

thank you for the kind feedback

thank you bery much for the kind feedback hoping to have you back soon with us Regards

thank you very much for the kind feedback

Muchas gracias por su comentario

Thank you very much for the kind feedback

Thank you for the kind feedback It was a pleasure serving you

thank you very much for the kind feedback hoping to have you back soon with us

Dear Mr Lopez Galceran we are very sorry to read that your stay was not up to the expectation bearing in mind that you were paying a rate out of the range of that specific week. We allcoate the room you requested and tried all we could to make sure your stay was a pleasant one. When we have been informed by our reception that your internet was not working, we called the engineer who came on the same day to find out there was no problem about our WeFi but with the connection you were trying to use with a Peruvian mobile with a chip from Spain. We actually worked on the issue very proactively and the only way you could have made it work was by re configurate the server of your phone. Shame this incident that was out of our control as our WifI was at 100% in all area (included your room), had a repercussion on the final experience you have had Hoping you will fix the situation with the phone for the future Regards

Very sorry your experience was ruined by the breaking of the Air Cond machine. These things happened, all products may fail sometime.But we are happy the team offered you an alternative room, as this shows the proactivity of the employees. It is a real shame you refuse it without wanting to see it. It would have been the best solution on a bank holiday where no Ac engineer would come to fix the issue We really hope you understand that from our side, we have done everything that was in our power. Kind Regards

thank you for your trust and hope to have you back soon in the future Kind Regards

thank you for the kind feedback regards

thank you for the nice feedback we are very happy you had an outstanding stay and hope to see you soon with us

Muchas gracias r el feedback

thank you very much for the kind comment. I will pass it onto the entire team, i am sure they will appreciate.Kind Regards

muchas gracias por su comentarios

thank you for the kind feedback

estimado cliente sentimos interpretar sus notas de manera poco satisfaciente Lamentablemente no sabemos lo que puede haber pasado pero por cierto no marcó su estancia de manera positiva. Podemos solo disculparnos esperando que en el futuro nos permita otra posibilidad.Un saludo

Thank you very much for the kind feedback hoping to have you back in the next future regards

thank you for the kind feedback

muchas gracias

thank you for the kind feedback

thank you very much for the kind feedback hoping to have you soon back with us.Kind Regards

thank you very much for the kind feedback and the details about all departments .We are happy you had a pleasant stay and hope having you back soon.Kind Regards Tiziana Romano Quality Manager

thank you very much for the kind feedback

thank you very much for the kind feedback

thank you very much for the kind feedback Regards

Thank you very much for the kind feedback hoping to have you back soon with us

thank you very much for the kind feedback

we are very sorry to read that the experience was not up to your expectation. We would have loved you delivering more information so that we can work towards success by focusing on these services that did not achieve your standards Again our apologies Kind Regards

muchas gracias por el comentario

thank you very much for the kind feedback

thank you Really happy to read that you could find a place to relax while staying with us

thank you for the feedback that we will bring on board with the restaurant team to make sure we have more option to offer. It is nevertheless important to say that our restaurant is very spanish style

muchas gracias por su comentario. Su opinion es importante para nosotros y esperamos verlos pronto de vuelta

thank you very much for the kind feedback hoping to have you back soon with us

muchas graciasp or su amable comentario

muchas gracias por su amable comentario

muchas gracias por su comentario que pasaremos a todo el equipo

muchas gracias por su comentario

muchas gracias por su comentario que por cierto vamos a compartir con todo el equipo Un saludo

thank you for the kind feedback

Dear Maisa ,very sorry to read your stay was not enjoyable as we believed.If you wish to inform more on what went wrong, we will be happy to listen to your comments Please do not hesitate to get in contact with me Tiziana Romano Quality and Revenue Manager