Dear Wan Shu,Thank you for taking the time to leave your feedback on your stay in our hotel. We are glad to know that you had a pleasant stay with us. However, we regret that you were not fully satisfied with other aspects of your stay. We do have a number of items available for our guests (including iron and kettles) at our reception. We encourage our guests to request whatever they need during their stay, and we will do our best to accommodate every request and offer the best service possible. Regarding the water bottle, we provide a complimentary bottle as a welcome gesture, and that's why it is not replenished daily. We apologize for any confusion this may have caused. We hope that this may provide some clarity on this matter. It would be a pleasure to have you return in the future.Best Regards,Albert LopezHotel Manager

Dear Olli,Thank you for your feedback. We apologize for any inconvenience caused by the condition of the room and the noise from the street. We will make sure to address these issues promptly to enhance the overall guest experience. We appreciate your understanding regarding the window insulation and will take steps to ensure proper closure instructions are provided to guests. Regarding breakfast, we'll take your suggestions into account to offer a more diverse selection, including options like porridge, to cater to different preferences. We're glad you enjoyed the location and the city view from the 6th floor. If you have any further comments or concerns, please don't hesitate to reach out to us. We value your feedback and hope to have the opportunity to welcome you back for an improved experience.Best Regards,Albert LopezHotel Manager

Dear Claes Blok,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced during your check-in process and for the noise disturbance from neighboring rooms.Your comments regarding the check-in time and noise level have been duly noted, and we will review our procedures to ensure a more efficient and seamless experience for our guests in the future. Additionally, we appreciate your positive remarks about the convenient location near the metro and the quality of local restaurants.We value your feedback as it helps us improve and provide better service to our guests. If there is anything else you would like to share or if we can assist you further, please feel free to contact us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Best regards,Albert LopezHotel Manager

Kære gæst,Tak for din feedback om dit ophold på vores hotel. Vi sætter pris på din ærlige vurdering og vil gerne undskylde for de udfordringer, du oplevede.Vi er glade for at høre, at vores personale fik topkarakter for deres venlighed, hjælpsomhed og sprogfærdigheder. Vi stræber altid efter at give vores gæster den bedst mulige service.Det er beklageligt at høre, at du ikke var tilfreds med værelset, især med hensyn til størrelsen af sengen og støjniveauet fra trafikken. Vi vil tage dine kommentarer til efterretning og se, hvad vi kan gøre for at forbedre disse områder.Vi håber, at du vil give os en anden chance i fremtiden til at vise dig vores forbedringer. Hvis du har yderligere feedback eller bekymringer, er du velkommen til at kontakte os direkte.Endnu en gang tak for din feedback, og vi håber at byde dig velkommen tilbage i fremtiden.Venlig hilsen,Albert LopezHotel Manager

Dear Yamilé,Thank you for your rating. If there's anything specific you'd like to share about your experience or any areas where we can improve to earn that extra star, please feel free to let us know. We appreciate your feedback!Albert LopezHotel Manager

Dear Diana,Thank you for taking time to write a review of your recent experience. Your opinion matters a lot to us. We will work to improve our facilities as we wait for your return to Barcelona. Best regards,Albert LopezHotel Manager

Thanks Måns for staying with us. We appreciate your feedback!

Thanks Mads for your visit and feedback after your stay!

Muchas gracias Celia, por tu estancia y por la valoración.Un saludo,Albert LópezDirector

Gentile Erlene,Siamo felici di sapere che la sua esperienza nel nostro hotel è stata positiva e che ha apprezzato la gentilezza e la disponibilità del nostro staff. È importante per noi fornire un servizio di qualità e soddisfacente per i nostri ospiti.Grazie anche per il suo feedback positivo sulla colazione. Cerchiamo sempre di offrire opzioni varie e abbondanti per soddisfare i diversi gusti dei nostri ospiti.Speriamo di avere il piacere di ospitarla nuovamente in futuro. Se ci sono ulteriori suggerimenti o richieste che desidera condividere, siamo qui per ascoltarla.Cordiali saluti,Albert LopezHotel Manager