4/10 很差
Claire
团体旅客
2025 年 7 月 13 日
不满意：员工和服务
Disappointing Experience for a Very Special Occasion
We stayed at this hotel over the weekend as bridesmaids for our best friend Kathy, who had booked to stay here with her partner Marcus for their wedding weekend. Sadly, from start to finish, the service and management were a huge letdown.
Communication from the admin and management team was consistently poor and caused unnecessary stress in the lead-up to what should have been the happiest weekend for Kathy and Marcus. Kathy had booked a suite for both Friday and Saturday night, and the restaurant which was intended to host her wedding party for a celebratory meal on the Saturday. Despite this being arranged well in advance, the lack of communication and follow-through from the management left her and Marcus in an incredibly difficult situation.
While the head chef tried to salvage the arrangements in the final month, he then informed Kathy just days before the wedding (on the Wednesday) that he had parted ways with the venue on bad terms. This left Kathy and Marcus completely stranded, having to make last-minute catering arrangements—something no couple should be dealing with days before their wedding.
In terms of accommodation, both suites (ours and Kathy’s) were disappointing. The rooms were dusty and had cobwebs in the windows. Despite the heatwave, the towel rail heaters had been left on, making the rooms unbearably hot. In Kathy’s suite—the room where she was meant to get ready for her wedding and spend her first
Claire
2025 年 7 月入住 1 晚
