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雪莉海灘假日公園酒店的評價

3.5 out of 5
雪莉海灘假日公園酒店
2 Bateau Bay Road, Bateau Bay, NSW

評價

7.8

不錯

10 分評分，優異；130 則評價中有 46 則" "
8 分評分，不錯；130 則評價中有 39 則" "
6 分評分，一般；130 則評價中有 27 則" "
4 分評分，欠佳；130 則評價中有 12 則" "
2 分評分，很差；130 則評價中有 6 則" "

7.4/10 

整潔度

8.0/10 

職員與服務

8.0/10 

設施服務

6.8/10 

住宿狀況

7.0/10 

環保程度

評價

6/10 一般

Loan

家人同遊
讚好：整潔度、設施服務和住宿狀況
It’s really good for kids ,need to change the mop ,it was so old and nearly broken when I used it ,everything else is good
於 2024 年 1 月住了 3 晚

8/10 不錯

Gavin

於 2023 年 10 月住了 2 晚

10/10 優異

Michelle

家人同遊
讚好：整潔度、設施服務和住宿狀況
Loved it. Will stay again
於 2023 年 7 月住了 2 晚

10/10 優異

Mathew

於 2022 年 8 月住了 3 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
We loved the waterpark and pool and that it was so close to the beach and clubs. It was fantastic!
於 2021 年 2 月住了 1 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、設施服務和住宿狀況
The property was nothing like what was advertised on last minute website. I couldn’t contact anyone from last minute to discuss the problem and the caravan park didn’t care less.
於 2021 年 2 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
Fantastic weekend away staying in a cabin, the cabins are a bit dated but are clean and have everything you need. Great pool and slide for the kids and really close to the beach.
於 2021 年 2 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：設施服務
不滿：住宿狀況
The patrolled beach is a two minute walk away. Our kids loved the water park and pool. We did not like the state of the cabin. The ceiling fans did not work. There is only one small air conditioner in the double story room. This meant the bedrooms were very hot. There was mould in the air conditioner.
於 2021 年 2 月住了 2 晚

6/10 一般

真實旅客

讚好：設施服務
不滿：整潔度
於 2021 年 2 月住了 2 晚

10/10 優異

Mel (Sydney, NSW)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Such a wonderful place to stay with the family. Great onsite facilities and just a minutes walk to beautiful beaches. Shopping center just up the road. Highly recommend! We will definitely come back
於 2021 年 1 月住了 2 晚

8/10 不錯

真實旅客

讚好：設施服務
於 2020 年 12 月住了 2 晚
j 於 2021年1月29日的回應
Hi Anonymous Thanks for the great rating on your stay.

4/10 欠佳

Abdel Razak (Sydney )

伴侶同遊
讚好：設施服務
不滿：整潔度和住宿狀況
Location of cabins was great, very convenient close to shops and beach. Condition of property was very poor. Disgusting Air conditioning drips yellow water inside property of how dirty it was, refrigerator was terrible, stove was stained which triggered smoke alarm each time we used, stains were everywhere on light switches, door handles, dining table and floor. The lounge was by far the worst, seat cushions have sunk leaving the frame to rest on and the stain on the lounge was absolutely disgusting. They claim property was higene!! It doesn't seem it was cleaned at all they just put clean towels and bed sheets. NOT HAPPY AND NEVER AGAIN...
於 2020 年 12 月住了 3 晚
j 於 2021年1月29日的回應
Hi Abdel Razak We are sorry to hear this was your experience, and encourage you in future to take any concerns you have directly to the reception team asap so we have the opportunity to rectify these things and change your experience. We will use your feedback to ensure a batter experience for future guests.

6/10 一般

Emma (Penrith)

家人同遊
不滿：住宿狀況
The property was very run down, old and the cabin we stayed in was falling apart, step on the front deck wrong and you will fall through it or step in the wrong place and u might get a nail through your foot. Considering the nightly price we were pretty dissapointed in the condition of what we stayed in. The only plus side of the place was the slide and pool that was until the pool gate got locked in the middle of the afternoon with no explanation. Overall definitely not worth the price we paid, very disappointed
於 2020 年 12 月住了 2 晚
j 於 2021年1月29日的回應
Hi Emma Thanks for the feedback on your recent stay, and we are sorry we did not meet your expectations on this occasion. We will use your feedback to improve our standards in the future. Regarding the pool unfortunately there are occasions in which the pool needs to be closed for health reasons, and there are compliance issues that need to be adhered to to ensure our guests are always kept safe & health.

8/10 不錯

Suzie (Sydney)

親子同遊
讚好：整潔度和住宿狀況
Perfect location! Cabin was clean and well-situated. Air-conditioner was a godsend on a 40 degree day!
於 2020 年 11 月住了 2 晚
j 於 2021年1月29日的回應
Hi Suzie Thanks for the review, glad you enjoyed the stay. See you again in the future.

10/10 優異

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2020 年 10 月住了 2 晚

8/10 不錯

deb (Central Coast )

家人同遊
讚好：整潔度和設施服務
We are locals to the Central Coast and booked Shelly Beach Holiday Park to get away for a few days in the school holidays. We stayed in Cabin 22 - the cabin was neat & tidy and had all the basics. There was only 3 of us (1ad & 2 kids) so plenty of room although if my husband had of come along it would have been a bit of a squeeze in the lounge room area. Fly screens also need tending to, most of them had quite large holes in them especially upstairs. The park itself is in a great location - great access to the beach, can walk to the local bowling club and shopping centre. The kids loved the water park & pool the most and we spent many hours there. It was busy during the holidays so lots of people but everyone was friendly. Our neighbours were smokers so could smell this in our cabin at times which wasn’t pleasant - but overall we had a good break. The reception staff were super friendly and welcoming. Would stay again.
於 2020 年 10 月住了 3 晚

10/10 優異

SHARON

家人同遊
讚好：整潔度和客房舒適度
於 2020 年 9 月住了 2 晚

8/10 不錯

C20 (shelly beach)

親子同遊
讚好：整潔度和住宿狀況
Our grandchildren love the waterslide. The Beach Cabin we stayed in advertised with views, and we were in the second row, so no waterviews. The cabin needs some TLC. C20 needs new lounge. You sit on wood. The walls are paper thin but otherwise we will be back.
於 2020 年 9 月住了 3 晚

8/10 不錯

真實旅客

親子同遊
讚好：整潔度和設施服務
Older cabins and fixtures but clean. Wonderful staff. Water park is amazing. Views to the beach are breathtaking.
於 2020 年 8 月住了 2 晚

10/10 優異

Max

多人同遊
讚好：整潔度和設施服務
Cabin was well above expectations. Newly renovated, air-conditioned, comfortable sleeping arrangements. Great location close to the bowling club and the beach, as well as a 2 minute drive to bay village shopping centre. Lovely staff at reception, would recommend to everyone I know.
於 2020 年 8 月住了 1 晚

10/10 優異

Perfecto

家人同遊, 多人同遊
讚好：整潔度和客房舒適度
於 2020 年 7 月住了 2 晚

10/10 優異

Hakim

家人同遊
讚好：整潔度和客房舒適度
Great view and kids love the water park
The cabin just opposite the beautiful shelly beach. The kids love the big slides in the water park. The cabin a bit smaller than i thought but that’s not a big deal for the kids
於 2020 年 7 月住了 2 晚

6/10 一般

真實旅客

不滿：設施服務
A few things needed to be checked before we arrived. We didn’t have a parking spot as someone else was using it. No outside lighting coming up the stairs, TV batteries dead had to swap with the air conditioning remote, blocked toilet which was annoying as we all had to use it & hoped that the toilet wouldn’t overflow, shower tap broken, had to hold it with one hand while showering.
於 2020 年 6 月住了 2 晚

6/10 一般

Alexandra

讚好：整潔度和住宿狀況
不滿：客房舒適度
Terrible bed
The cabin was spacious and quite nice but the bed was terrible. Not good enough for the price. Could feel the springs through the mattres.
於 2020 年 3 月住了 1 晚

10/10 優異

Casey

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
My Family and extended family always enjoy staying at shelly beach holiday park, the staff are amazing and friendly
於 2020 年 2 月住了 2 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
One of the worst places we have stayed. We got there at 6pm, our room was not cleaned from previous guests so we were changed to a different room. We had paid for beach walk room and were put one row back from beach with no views. Cabin was filthy, plates in cupboard covered in food, had to wash all dishes before we used them. Floor was filthy, very run down, cockroaches, ants. Very disappointing, especially considering we paid over $200 a night. Extremely hot night, children wanted to swim about 8pm but pool all locked up.
於 2020 年 1 月住了 2 晚

4/10 欠佳

David

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Excellent location, run down premises
The cabins are a little bit run down and somewhat clean. Lack of airconditioning in the bedrooms makes it difficult to sleep at night on hot summer nights. Quite noisy during the night although there is a noise curfew However the distance to the beach is excellent
於 2020 年 1 月住了 2 晚
J 於 2020年1月15日的回應
Hi David Thanks for the feedback on your recent stay.

8/10 不錯

真實旅客

親子同遊
讚好：整潔度和職員與服務
The water park was awesome and the cabin was clean and lovely. The shower leaked and the toilet seat was broken. The boom gate didn't always work
於 2020 年 1 月住了 2 晚
Jody 於 2020年1月12日的回應
Hi anonymous Thanks for the feedback on your recent stay with us.

4/10 欠佳

真實旅客

家人同遊, 親子同遊, 商務旅客
不滿：整潔度和住宿狀況
Very outdated. The Mantra at Wyong is like you living in mansions. Shelley beach tourists park needs a real makeover and to be modernised. The price to stay at the caravan park per night was more than staying at the Mecure
於 2020 年 1 月住了 6 晚
Jody 於 2020年1月12日的回應
Hi Anonymous Thanks for your opinion.

8/10 不錯

真實旅客

於 2019 年 11 月住了 2 晚
Jody 於 2020年1月12日的回應
Hi Anonymous Thanks for the great rating on your recent stay.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
location was good. price was very reasonable. very helpful and pleasant staff accomodation was neat and tidy
於 2019 年 10 月住了 2 晚

10/10 優異

Vanessa

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We stayed 3 nights ,also family friends booked with us ,very enjoyable
於 2019 年 11 月住了 2 晚
j 於 2019年11月7日的回應
Hi Vanessa Thanks for the feedback and the 10/10 rating; glad you all enjoyed it. Great picture too!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Nice and close to the beach, staff were friendly. The BBQ facilities could use an update.
於 2019 年 10 月住了 2 晚
j 於 2019年11月7日的回應
Hi Anonymous Thanks for the 10/10 rating.

8/10 不錯

真實旅客

家人同遊, 親子同遊, 多人同遊
讚好：職員與服務和設施服務
Kids water park is a big hit.. nice a close to walk to the beach.
於 2019 年 10 月住了 2 晚
j 於 2019年11月7日的回應
Hi Anonymous Thanks for the review; glad the kids enjoyed the water park.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 2 晚
j 於 2019年11月7日的回應
HI Anonymous Thanks for the 5/5 rating.

8/10 不錯

真實旅客

家人同遊, 多人同遊
讚好：整潔度和職員與服務
The location was great . The couch needs replacing, very old, uncomfortable and the arm at one end was broken
於 2019 年 8 月住了 2 晚
j 於 2019年9月7日的回應
Hi Anonymous Thanks for the feedback on your recent stay we will check our cabins and find that broken couch. See you back here again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 1 晚
j 於 2019年9月7日的回應
Hi Anonymous Thanks for the 5/5

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, close to beach and surf club, would recommend.
於 2019 年 8 月住了 2 晚
j 於 2019年9月7日的回應
Hi Anonymous Thanks for the recommendation; we look forward to you returning again.

6/10 一般

真實旅客

於 2019 年 7 月住了 1 晚
j 於 2019年8月2日的回應
Hi Anonymous Thanks for the rating.

10/10 優異

真實旅客

於 2019 年 7 月住了 2 晚
j 於 2019年8月2日的回應
HI Anonymous Thanks for the 5/5 rating. We are glad you enjoyed your stay!

10/10 優異

真實旅客

於 2019 年 6 月住了 2 晚
j 於 2019年6月13日的回應
Hi Anonymous Thanks for the great rating on your recent stay. See you again soon!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is close to the ocean and a golf course. Very central to other attractions.
於 2019 年 6 月住了 2 晚
j 於 2019年6月13日的回應
Hi Anonymous Thanks for the f\review on your recent stay with us. We look forward to seeing you back here again soon!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
great location, friendly staff. Easy stroll to beach
於 2019 年 5 月住了 1 晚
j 於 2019年5月29日的回應
Hi Anonymous Thanks for the great review. We are glad you enjoyed the park!

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
The water slides were great, but there was no where else for the kids to play safely in the camp grounds. The cabins were clean, but not all pillows had cases and the appliances and kitchen area were very old and in poor condition. The fridge had condensation on top at all times, was freezing with ice at the back and froze our food. The oven needed something to light it, but no instructions were given for this, and the stove top needed to be lit, but no matches were provided. These things brought down the overall experience for us with minimal stuff provided for cooking and applpiances in desperate need of replacement.
於 2019 年 5 月住了 1 晚
j 於 2019年5月14日的回應
Hi Anonymous Thanks for the feedback on your recent stay, we will investigate and ensure that we work to ensure future guests experiences are enhanced from this.

8/10 不錯

Fi (Sydney AU)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice quiet family park, nice pools x2, close to all amenities (Bateau Bay Shopping and Shelly Beach) are only minutes away, we will go again. Thank you
於 2019 年 2 月住了 2 晚
Rosie 於 2019年3月6日的回應
Hi Fi. Thanks for taking the time to put in your feedback. We are pleased you enjoyed your stay with us and look forward to seeing you and your family again.

4/10 欠佳

真實旅客

不滿：整潔度和住宿狀況
Closeness to the beach. Outdated property and unkept.
於 2019 年 1 月住了 14 晚
Jody - Customer Service 於 2019年2月5日的回應
Hi Anonymous Thanks for the feedback on your recent stay. We are always looking for ways to improve our property and our guests experience.

6/10 一般

真實旅客

親子同遊
不滿：整潔度和住宿狀況
The pool and water park were amazing, as well as the location being a short walk away from the beautiful Shelly Beach. The caravan park itself was run down. Pot holes and badly maintained roads within so it was hard to ride a bike / scooter. Sites were tightly packed in so it felt very crowded. Cabins were very small with old, sometimes broken furniture and appliances. Our sofa was broken, the fridge was rusty.
於 2019 年 1 月住了 5 晚
Jody - Customer Service 於 2019年2月5日的回應
Hi Anonymous Thanks for the feedback on your recent stay. We do have an amazing location. Our park is very busy, and yes there are some potholes however there was no absence of people particularly children riding their bikes and scooters throughout the park. We will use the feedback you have provided to make our products better for future guests; and also recommend advising any issues whilst you are staying with us to give us the opportunity to fix or replace anything that may need it and also make your experience more enjoyable too.

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My kids absolutely loved the water park, they played in it for hours! Beds in the cabin were super comfy. Location is wonderful. Staff super friendly. I would definitely stay again
於 2019 年 1 月住了 3 晚
Jody - Customer Service 於 2019年2月5日的回應
Hi Anonymous Thanks for the great rating and review on your recent stay with us. We look forward to you and the family visiting again soon!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2018 年 12 月住了 14 晚
Jody - Customer Service 於 2019年2月5日的回應
Hi Anonymous Thanks for rating your recent stay with us.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
All good gst broblem no have air conditions level 2 to hoot
於 2019 年 1 月住了 2 晚
Jody - Customer Service 於 2019年2月5日的回應
Hi Anonymous Thanks for feedback on your recent stay with us. It was a very hot Dec/Jan and the cabins can get very hot during consecutive days of these temperatures; that even the air conditioner doesn't seem enough sometimes. We look forward to you and the family returning again to enjoy the park in the future.