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白鹿酒店的評價

4 out of 5
白鹿酒店
125 Dunstable Street, Bedford, England

評價

9.0

卓越

10 分評分，優異；62 則評價中有 37 則" "
8 分評分，不錯；62 則評價中有 16 則" "
6 分評分，一般；62 則評價中有 6 則" "
4 分評分，欠佳；62 則評價中有 3 則" "
2 分評分，很差；62 則評價中有 0 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.6/10 

設施服務

9.0/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Matt 於 2024年2月22日的回應
Hi Mark,Thank you for your review. We appreciate your feedback and the time you took to share your experience with us. If there are any specific areas where we can improve or if there's anything we can do to make your next visit even better, please let us know. Your satisfaction is important to us, and we strive to provide the best possible experience for all our guests.Kind RegardsMattThe White Hart

8/10 不錯

CJ

讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚
Angela - The White Hart 於 2024年1月30日的回應
Hello, Thank you for taking the time to leave us a review! We hope you enjoyed your stay but if there anything at all that you would like to speak to us so we are able to help make your stay a 10 out of 10 next time, please do let us know.

8/10 不錯

Vera

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very old building, uneven floors gave it character. Very steep steps up to the accommodation level though. No parking, though I thought there was (I guess I misread the information about this place), nearest parking was just round the corner and cost £8 overnight, i.e. 24 hours. This was recommended by the staff when we arrived, not knowing where to park. Next day I asked at nearby Waitrose about free parking and they helpfully pointed out several on-street free parking marked bays which were only about 5 mins walk to the hotel, which we were able to use for the remainder of our stay. I would suggest the staff might have mentioned this possibility and given us the option.
於 2023 年 10 月住了 3 晚
Kind Regards, Amy - The White Hart 於 2023年10月17日的回應
Hi Vera, Thank you for taking the time to provide us with your feedback. We hope you enjoyed your stay with us!We will sure to be clearer with guests regarding parking going forward. Thank you for bringing this to our attention.

4/10 欠佳

Ian

讚好：職員與服務和住宿狀況
不滿：整潔度
於 2023 年 8 月住了 1 晚
Imani 於 2023年8月30日的回應
Hi Ian,Thank you for taking the time and trouble to offer some feedback.It's a shame we didn't hit the 5/5, please let us know how we could improve.Kind regards,Imani - The White Hart

8/10 不錯

Stuart

於 2023 年 8 月住了 2 晚
Imani 於 2023年9月13日的回應
Hi Stuart,Thank you for giving us a 4/5 stars.What could we do to improve and get a 5 stars?Kind regards, Imani

10/10 優異

Alex

於 2023 年 6 月住了 1 晚
Rory 於 2023年7月18日的回應
Hi Alex,Thank you kindly for your review! We're happy to see we reached your expectations and we hope to do so again in a future visit!Kind Regards,The White Hart Reservations Team

6/10 一般

mark

於 2023 年 5 月住了 1 晚
The White Hart 於 2023年6月30日的回應
Hi Mark, Thanks for taking he time to leave a review. It would be great to understand why we didn't quite hit the mark for you on your recent visit so that we can look into your stay and improve the experience for you.

4/10 欠佳

真實旅客

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
I planned a stay for my girlfriends birthday and it wasn't what I paid for. First off the service was absolutely excellent.. we had dinner there and the service was top notch. But the room wasn't what was advertised on the website, the room didn't look anything like what I thought I was paying for. It's more of an inn than a hotel as when we got to our room we could hear the loud noise from downstairs at the bar. It was so bad we had to checkout at 10pm and find another hotel. Apart from the great service and staff I was very disappointed with the room.
於 2023 年 3 月住了 1 晚
Rory 於 2023年4月22日的回應
Dear guest,Thank you for sharing your experience with us. We're happy to hear you enjoyed the service and meals but disappointed to hear about your hotel stay. We would appreciate if you could get in contact with us directly so we can speak to this matter directly with you and find a resolution.Kind Regards,The White Hart

10/10 優異

Sarah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing stay would highly recommend
於 2022 年 12 月住了 1 晚
Rory 於 2023年1月15日的回應
Thank you kindly for your glowing review!We hope to see you again very soon!

8/10 不錯

Ian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value and quality
Lively piv with good bar and excellent food
於 2022 年 11 月住了 1 晚
Rory 於 2023年1月2日的回應
Thank you kindly for your review. We're happy to hear you enjoyed your experience here with us!We hope you return in the near future.

10/10 優異

Rupert

A really nice room, spent two days working nearby, it was an excellent hotel.
於 2022 年 10 月住了 2 晚

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great historic pub
Lovely ancient pub in centre of town. Very close to Millbrook. Great service from manager.
於 2022 年 9 月住了 1 晚

10/10 優異

Fiona

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 1 晚

10/10 優異

Angela

於 2022 年 7 月住了 2 晚

10/10 優異

Timothy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
In this period of hospitality staff shortages The White Hart seems to bucked the trend and recruited superb staff. We were very impressed with all the staff we came into contact with at the property and in particular the girls at reception. Very efficient and helpful check in. We were attending a function close by which was not easy to find from the postcode. They sourced directions, booked a cab, then chased the cab when it was a few minutes late and appeared with an umbrella whilst we were waiting and it began to rain. She really was very impressive. The restaurant and bar staff also very friendly and efficient. Great breakfast with lots of food options to cater for all tastes. Would recommend for anyone attending a wedding or function near by. Very nice bathrooms, iron and even hair straighteners in the room.
於 2022 年 6 月住了 1 晚
D 於 2022年6月29日的回應
Thank you very much for your lovely feedback! Likewise it was a pleasure to have you as a guest. We look forward welcoming you again. Best Regards, Davide The White Hart

10/10 優異

Ian

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 1 晚

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚
The White Hart Team 於 2022年1月15日的回應
Thank you for your great rating! We hope to welcome you back soon. Kind regards, The White Hart Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would stay again
Really nice clean hotel. Staff were very friendly and attentive. The pub below does really great food in the evenings and for breakfast.
於 2021 年 10 月住了 1 晚
The White Hart Team 於 2021年12月5日的回應
Thank you for your lovely review! We're so pleased to hear you enjoyed your stay especially the food and service We hope to welcome you back soon. Thank you.

6/10 一般

David

讚好：職員與服務
於 2021 年 10 月住了 1 晚

6/10 一般

Richard

商務旅客
讚好：整潔度和客房舒適度
Some room maintenance issues let things down
This is more of a pub with rooms than a hotel. It's been refurbished well and is certainly an historic building, but there were some maintenance issues (leak from shower that couldn't be rectified, AC unit clicking noise) that possibly should have been addressed before check-in and the staff helpfully allowed me to move rooms. No particularly obvious Covid preparedness beyond the use of disposable paper menus and the poached egg was a catering one rather than from a real egg. It was probably an off-day, that happens. But I'd take a little persuading to return I am afraid, certainly at the price charged (although everywhere is expensive this summer!)
於 2021 年 8 月住了 1 晚
Rhiannon - The White Hart Team 於 2021年10月3日的回應
Hi Richard, Thanks for taking the time to leave your insighful feedback about your stay with us at The White Hart. We're disappointed to hear of your feelings towards our food offering. All our meals are cooked by talented chefs from fresh ingredients, and are by no means bought in. We understand that great food has to be cooked to perfection, and ocassionally tastes and preferences differ - we're sorry to hear that you felt we didn't hit the nail on the head for you. We look hard for suppliers that match our company values, and pride ourselves on partnering with sustainable and highly reccomendable suppliers. It does mean that we pay a little extra than our competitiors, but many of our guests appreciate the delicious dishes that come as a result of that. We will take into consideration your notes about maintainance in the rooms, and are sorry that this wasn't mentioned to you before access to the room. I am, however, glad to hear that our team were able to assist you into moving to a more suitable room for your stay. We do hope that your recent experience doesn't deter you from visiting us again in the near future, where we hope to restore your faith in us at The White Hart.

10/10 優異

Rachel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
The White Hart 於 2021年9月21日的回應
Thank you for your great rating! We're pleased you enjoyed your stay and hope to welcome you back soon. Thank you.

10/10 優異

Abigail

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
The White Hart 於 2021年9月21日的回應
Thank you for your great rating! We're pleased you enjoyed your stay and hope to welcome you back soon. Thank you.

8/10 不錯

Elysha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel was situated in a lovely area, great breakfast options! Bathrooms were lovely too! Wpuld definitely stay again.
於 2021 年 6 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Always stay at the white hart , very welcoming upon arrival , rooms very clean and tidy, food exceptional , staff spot on. No faults at all
於 2021 年 5 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good room spacious with great bathroom Execellent cooked full english
於 2020 年 10 月住了 1 晚
Rhiannon - The White Hart Team 於 2020年11月1日的回應
Thanks for the great review Anon!

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Always welcoming and friendly, excellent food and atmosphere
於 2020 年 10 月住了 1 晚
Rhiannon - The White Hart Team 於 2020年10月24日的回應
Thanks for the great review John

10/10 優異

Miles

於 2020 年 9 月住了 1 晚
Izzy 於 2020年10月11日的回應
Thanks for the review Miles!

6/10 一般

Dolly (Essex)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Accommodation and property very good room had a very comfy bed and great power rain fall shower didn’t want to come out ido l love a coffee but was disappointed with the coffee machine in the room only 3 capsules and not a good size coffee. Dinner and food was ok just disappointed in the services having table given away to someone else , weather it is due to current times or being under staffed there was lack of communication and attentiveness. They seemed more concerned with the walk ins rather than the quests that are staying . If I was looking to stay in Bedford I would try again.
於 2020 年 9 月住了 1 晚
The White Hart 於 2020年9月27日的回應
Thanks for the feedback Dolly.

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
Rhiannon 於 2020年9月25日的回應
Thank for the great review Richard

10/10 優異

Kenneth

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The White Hart Ampthill
Great place to stay and very historical building. Food was good and overall I would recommend The White Hart to anyone.
於 2020 年 1 月住了 2 晚
White Hart 於 2020年1月15日的回應
Thank you for the great review! We hope to welcome you back soon.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a lovely stay at the white hart. Food was tasty, bed was comfy - fab all round. Could have been a bit more info on the best parking spots but we found a good spot.
於 2019 年 12 月住了 1 晚
Caroline 於 2019年12月9日的回應
Thank you

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good value
Really enjoyed our stay. Room was large bed comfy excellent shower, even had a coffee machine. Couldn't fault anything . Breakfast good we ate in the restaurant and that was very good as well.
於 2019 年 7 月住了 1 晚
reservations 於 2019年8月4日的回應
thank you

10/10 優異

Susan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay
Beautiful room, en-suite was fabulous with gorgeous British toiletries. Restaurant was well worth the visit and the food was great.
於 2019 年 7 月住了 1 晚
reservations 於 2019年8月4日的回應
Thank you

10/10 優異

M

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
White Hart Reservations Team 於 2019年7月13日的回應
Thanks for your feedback!

8/10 不錯

PHILIP

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very comfortable room, well appointed.
於 2019 年 7 月住了 1 晚
White Hart Reservations Team 於 2019年7月11日的回應
Thanks for your feedback!

10/10 優異

JULIE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel , rooms very nice and breakfast was really good ,
於 2019 年 4 月住了 1 晚
reservations 於 2019年5月1日的回應
Thank you. We are glad you enjoyed your stay.

4/10 欠佳

真實旅客

於 2019 年 4 月住了 1 晚
Reservations 於 2019年5月3日的回應
Why only 2 stars?

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was in good condition and clean. The bedroom I was in was large and comfortable and had a large shower. Good atmosphere in the dining area and good food.
於 2019 年 3 月住了 1 晚
reservations 於 2019年3月15日的回應
Thank you

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good service ,clean room ,good food and a comfortable bed .
於 2019 年 3 月住了 1 晚
reservations 於 2019年4月28日的回應
Thank you, we're glad you enjoyed your stay

10/10 優異

真實旅客

於 2019 年 2 月住了 1 晚

10/10 優異

Daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A little gem!
This hotel is an absolute gem. I usually go for chain hotels so I know what I’m getting and tend to avoid pub hotels but as it was next to my customers offices and convenient I took a punt and it really paid off. The hotel is clean with really nice and trendy decor and all the features within the room that you’d get in a chain. The bar/ restaurant is a nice food lead pub so not a loud boozy bar and the food and drink selections are great. I’ve now stayed here 3x and wouldn’t even look at anywhere else in this area!
於 2019 年 1 月住了 1 晚
Caroline 於 2019年2月6日的回應
Thank you for your very kind words, we are delighted you have enjoyed your stays with us and look forward to welcoming you again soon

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely rooms, very well equipped. Surprisingly quiet considering it is over a bar. Nice staff and great location.
於 2018 年 12 月住了 1 晚

10/10 優異

Corti

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 3 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Arrived mid evening (had made contact earlier in the day to advise our expected time...we were very tired... to be given an unmade room... the wrong room.. Redirected but took time... now very exhausted and ready to sleep. However the noise of the pub and clientele audible until past 1pm .... largely due to old windows.. the bathroom window unable to be closed! Would be reluctant to return as I had expected better sound proofing.
於 2018 年 11 月住了 1 晚

8/10 不錯

Joe

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Buzzing
Friendly, vibrant bar and restaurant.
於 2018 年 10 月住了 1 晚
Rservations 於 2018年10月25日的回應
Thank you

8/10 不錯

Mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We received a very warm welcome and we were promptly taken up to our room. Staff was very nice and helpful. Friday night was a busy night for the pub and popular with the younger kids it appeared. Music was a bit loud but thankfully we were so tired it didn’t bother us too much. Room was very nice with fantastic bathroom complete with claw foot tub.
於 2018 年 9 月住了 1 晚
White Hart 於 2018年9月27日的回應
Thank you for your review. We are glad to hear you enjoyed your stay.

8/10 不錯

Dean

讚好：職員與服務
於 2018 年 9 月住了 1 晚
White hart 於 2018年9月27日的回應
Thank you very much for your feedback. Hopefully we can welcome you again soon

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚

8/10 不錯

Florita (London)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Interesting Inn
We booked at the White Hart Inn because we were attending a wedding the next day, we were very comfortable and we were impressed with the staff who delivered very good service and were very friendly
於 2018 年 5 月住了 2 晚
Reservations 於 2018年6月6日的回應
Thank you