感谢您选择入住北京东方美爵酒店并给予评价，您的满意是我们不断前进的动力，期待您的再次光临，祝您旅途愉快，一切顺利！

我们非常感谢您对您在北京东方美爵酒店的评价。 收到积极的反馈总是一件愉快的事。我将与我们的团队分享您的意见。我相信，在我们致力不断改善服务质素的过程中，上述意见会对所有员工提供鼓励。 再次感谢您与我们分享您的经验，我们希望您下次的访问和上次一样愉快。

感谢您选择入住北京东方美爵酒店并给予评价，您的满意是我们不断前进的动力，期待您的再次光临，祝您旅途愉快，一切顺利！

亲爱的客人，我们非常感谢您对北京东方美爵酒店的评价。收到积极的反馈总是一件愉快的事。我将与我们的团队分享您的意见。我相信，在我们致力不断改善服务质素的过程中，上述意见会对所有员工提供鼓励。再次感谢您与我们分享您的经验，我们希望您下次的访问和上次一样愉快。

亲爱的客人，我们非常感谢您对北京东方美爵酒店的评价。我们期待再一次在北京东方美爵酒店恭迎您的到来。

亲爱的客人，我们非常感谢您对北京东方美爵酒店的评价。收到积极的反馈总是一件愉快的事。我将与我们的团队分享您的意见。我相信，在我们致力不断改善服务质素的过程中，上述意见会对所有员工提供鼓励。再次感谢您与我们分享您的经验，我们希望您下次的访问和上次一样愉快。真诚地,

Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the food didn’t make you feel comfortable when you live in our hotel. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

尊敬的客人， 感谢您选择入住北京东方美爵酒店，并给与好评。您的认可是我们不断努力的方向，真诚期待您可以再次光临。 祝您旅途愉快，一切顺利。

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

尊敬的客人，感谢您选择入住北京东方美爵酒店并给予评价，关于您提到房间的问题已经分享相关部门跟进。并作出调整

尊敬的客人，感谢您选择入住北京东方美爵酒店并给予好评。您的认可是我们不断前进的动力。期待您的再次光临。

It is a great honor for us to receive such nice comments. Looking forward to your next stay.

Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It is a great honor for us to receive such nice comments. Looking forward to your next stay.

尊敬的客人的感谢您选择入住北京东方美爵酒店并给予评价，您的认可是我们不断努力的方向，期待您的再次光临，体验我们更加优质的服务。

It is a great honor for us to receive such nice comments. Looking forward to your next stay.

Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

感谢您选择入住北京东方美爵酒店并给予评价，您的认可是我们不断前进的动力，期待您的再次光临。

尊敬的客人，在您入住期间带来的不愉快，酒店为您致以歉意。关于您提到房间设施设备的问题，已经第一时间安排工程部协助维护更新，并对客房排查频率做了调整。同时也会加强对于员工专业技能及服务意识方面的培训。为您营造一个舒适整洁的居住环境而努力。真诚期待您的再次光临体验我们的改变。

Dear guest, We must thank you for highlighting the matter on the bathroom panels and for that we have alerted our technicians to check the rooms to modify the power control panel. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.

尊敬的客人，感谢您入住北京东方美爵酒店并给予好评及建议。您的认可是我们不断前进的动力，关于淋浴间架子较小的建议已经分享相关部门跟进，也期待您的下次入住，感谢！