It was on the spot booking coz i never expect i will be staying longer in Beijing. I was at the property that night and didnt expect the property manager advice me that they never accommodate foreigner. And they told me they cancelled and refunded my booking right away even before i came. And i explained to them that i have paid for it and consider my stay for a nite but they insist that even they like to accommodate me but the hotel is restrict for accepting foreigner which i respect that.right away i reach out hotel.com with regards to this issue and i even told them that this hotel cant accept foreigner as guest and they told me that i booked a non refundable property and investigate who’s fault is it and concluded that i cant get refunded. I told hotel.com that if only i knew that this hotel cant accept foreigner i at first wont booked this. And also if hotel.com includes this word “inly locals or no foreigners allowed” in publishing this property online for sure i will understand and for sure i didn't booked the property! It doesn’t make sense i get charge for the fault of hotel.com?? The property told me couple times that they already refund back and cancelled my booking thru hotel.com. And the agent of hotel.com was lying couple times to ignore my refund! I advise hotel.com to look into this further. I have to booked another property at $135 in same platform for few hours! This trip wasn’t planned! I need to get compensated and refund!
Ponce
於 2023 年 10 月住了 1 晚
8/10 不錯
Joan
家人同遊
2020年1月25日
讚好:整潔度、職員與服務和住宿狀況
highly recommend! Great service!
The girls at the front desk were great! They went above and beyond to help us, despite major language barrier! Several times they helped us from ordering pizza to getting us taxis. The maids were also very helpful with whatever we needed. A+++ for customer service! And breakfast was great everyday!
Joan
於 2020 年 1 月住了 6 晚
6/10 一般
真實旅客
2019年12月19日
讚好:職員與服務
不滿:整潔度
The staff were very helpful.
The property was a bit tired and needed attention.
真實旅客
於 2019 年 12 月住了 5 晚
2/10 很差
真實旅客
2018年12月3日
不滿:整潔度、職員與服務和住宿狀況
i booked delux room and it was a very small room not a delux room very difficult to put the luggage in the room and the staff can not speaks English
and very far from the station
真實旅客
於 2018 年 11 月住了 2 晚
8/10 不錯
Lynda (Santander, España)
2018年8月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
es un aparthotel muy práctico
Al ser tipo aparthotel las habitaciones cuentan con una pequeña cocina americana, con microndas, para preparar comida. La atención al cliente es impecable.
Lynda
於 2018 年 8 月住了 24 晚
4/10 欠佳
Siamak
2018年7月23日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Beijing trip
Staff did not speak English. The hotel was rather old and dirty. The room was small. Location was not good for taxi . Wifi was very weak.