Guest Experience&Brand Manager Novotel Beijing Pe 於 2024年1月7日的回應
Dear Guest, thankyou for Choosing our hotel as your stay in Beijing!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.Guest Experience&Brand Manager Novotel Beijing Peace Hotel
10/10 優異
MEI KUEN
2023年9月25日
MEI KUEN
於 2023 年 9 月住了 4 晚
Guest Experience&Brand Manager 於 2024年1月7日的回應
Dear Guest, thank you for choosing our hotel as your stay in Beijing!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted that you scored low for your experience and I am very much appreciated if you could contact me and tell us detail. Once again, I apologize for the inconvenience caused and I hope we will get the opportunity to welcome you back in the future. Sincerely,
8/10 不錯
LAN
家人同遊
2023年7月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地理位置优越
LAN
於 2023 年 7 月住了 4 晚
Guest Experience & Brand Manager Novotel Beijing P 於 2023年8月17日的回應
Dear Guest, It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 不錯
LAN
2023年7月17日
LAN
於 2023 年 7 月住了 1 晚
Guest Experience & Brand Manager Novotel Beijing P 於 2023年8月17日的回應
Dear Guest, It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Guest,Thank you for your feedback and staying with us at the Novotel Beijing Peace. We are delighted to hear that you enjoyed our privileged location and service. At Novotel Beijing Peace, we strive to provide a clean and comfortable environment for all our guests. We understand your concerns about the strong smell of cigarette smoke in spite of being a non-smoking hotel and assure you that this is not the kind of experience we wish our guests to have. We hope you will give us another chance in the future and feel welcome to get in touch with us if there is anything else we can do for you. Sincerely, Novotel Beijing Peace Management
10/10 優異
Hin Kwan Valerie
2023年6月15日
讚好:整潔度、職員與服務和住宿狀況
除了隔音有點差,其他一切都很好
Hin Kwan Valerie
於 2023 年 6 月住了 3 晚
Guest Experience & Brand Manager Novotel Beijing P 於 2023年8月17日的回應
Dear Guest, It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 優異
真實旅客
2023年6月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
市中心位置非常方便,臨近地鐵站。
睡床枕被都很舒服
真實旅客
於 2023 年 6 月住了 5 晚
Guest Experience & Brand Manager Novotel Beijing P 於 2023年8月17日的回應
Dear Guest, It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Guest,Thank you for taking the time to share your feedback about Novotel Beijing Peace. We are delighted that you found our hotel comfortable and appreciate your kind words about its location.At Novotel, we strive to provide the highest quality of service and amenities for all our guests and we take your comments very seriously. We understand the importance of a accomadation experience and we apologize for any areas found lacking during your stay. Housekeep team and Engineering Team are procedding the plan of deep cleaning and room condition update schedule room by room。Sorry for the inconvienience happening during your stay.Rest assured that we have shared your valuable feedback with our team in order to ensure these details are addressed.We hope you will revisit us again soon to experience the high level of comfort that Novotel Beijing Peace is known for providing. Thank you once again for sharing your thoughts, it was a pleasure having you as our guest.
8/10 不錯
Josette
2023年4月6日
Josette
於 2023 年 3 月住了 4 晚
Guest Experience & Brand Manager Novotel Beijing P 於 2023年8月17日的回應
Dear Guest, It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Guest
It is always a pleasure to recieve positive feedback.
Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Guest Experience & Brand Manager
Novotel Beijing Peace
尊敬的宾客
感谢您选择入住北京诺富特和平宾馆并在您的百忙之中能够抽出宝贵时间来与我们分享您的入住感受。我们很高兴得知您对于入住经历的满意,特别是在这个特殊时期对于我们房间清洁整理的满意,这是对我们工作的最大的鼓励!同时,酒店提供的“宫保鸡丁”一共有两种:“套餐餐盒Takeaway Box”菜单内的宫保鸡丁价格为48元;“零点菜单A La Carte Menu”内的“宫保鸡丁配米饭”价格为88元。这两个菜单从疫情开始后不久一直沿用至今,非常抱歉我的同事未能向您解释清楚。我和我的团队期待您的下次光临。
酒店宾客体验与培训总监 北京诺富特和平宾馆的问候!
6/10 一般
Yin Leung
2020年1月21日
讚好:職員與服務
不滿:整潔度
Yin Leung
於 2020 年 1 月住了 1 晚
Liming 於 2020年1月27日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
The Team and I are glad to hear you were satisfied with your stay with us.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
The Team and I are glad to hear you were satisfied with your stay with us.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
Dear Guest,
Thank you for taking the time to share your experience at the Novotel Beijing Peace. I am sorry to read that you scored low; please allow me to express my sincerest apologies.
Once again, I apologize for the inconvenience caused and I hope we will get the opportunity to welcome you back in the future.
Sincerely,
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
I noted that you checked your satisfaction with low score, and I am sorry that some of your experience did not meet your expectations.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
8/10 不錯
真實旅客
家人同遊
2019年11月16日
讚好:整潔度、職員與服務和住宿狀況
Hotel is in the heart of Beijing. It is clean. But a bit pricy.
真實旅客
於 2019 年 11 月住了 3 晚
Liming 於 2019年11月19日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
The Team and I are glad to hear you were satisfied with your stay with us.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
I am sorry to read that you scored low and we are very glad if you contact us with detail comments so as we improve to meet your satisfaction.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
6/10 一般
CHUN HIN
2019年9月28日
冷氣不夠,房間好像很久沒有人住,有一陣發晦味道
CHUN HIN
於 2019 年 9 月住了 1 晚
6/10 一般
yim yin
2019年9月9日
讚好:客房舒適度
yim yin
於 2019 年 9 月住了 3 晚
Liming 於 2019年9月19日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
6/10 一般
真實旅客
商務旅客, 多人同遊
2019年8月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
If let us know it is the side building not the main building is better
it cause our expectation low
真實旅客
於 2019 年 7 月住了 3 晚
Liming 於 2019年8月12日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience, and I am sorry that some of your experience did not meet your expectations. We'll take your comment into our consideration to improve in the future.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
10/10 優異
mingli
2019年8月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好的住宿經驗
讚讚讚
mingli
於 2019 年 7 月住了 4 晚
10/10 優異
KL (Hong Kong)
家人同遊
2019年7月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
very good services and memories to stay in here. Thank you
KL
於 2019 年 7 月住了 4 晚
Liming 於 2019年7月29日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
The Team and I are glad to hear you were satisfied with your stay with us.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
8/10 不錯
Kuok san
2019年7月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kuok san
於 2019 年 7 月住了 4 晚
Liming 於 2019年7月19日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
The Team and I are glad to hear you were satisfied with your stay with us.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
10/10 優異
JINGKUN
2019年6月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
JINGKUN
於 2019 年 5 月住了 2 晚
8/10 不錯
真實旅客
2019年6月15日
真實旅客
於 2019 年 6 月住了 4 晚
Liming 於 2019年6月18日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
The Team and I are glad to hear you were satisfied with your stay with us.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
4/10 欠佳
真實旅客
2019年6月11日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 6 月住了 4 晚
Liming 於 2019年6月11日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
I am sorry to read that you scored low with your experience, and kindly contact us with detail that we will improve to meet guests' satisfaction. I am sorry again for the inconvenience caused.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
6/10 一般
真實旅客
2019年6月11日
讚好:整潔度和職員與服務
真實旅客
於 2019 年 6 月住了 3 晚
Liming 於 2019年6月11日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
The Team and I are glad to hear you were satisfied with your overall stay with us.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
location good and walk to apm around 5 minutes the staff is very nice
Chan
於 2019 年 5 月住了 2 晚
Liming 於 2019年6月2日的回應
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
I am very glad to read that you satisfied with your stay with us, especially our staff services.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
The Team and I are glad to hear you were satisfied with your stay with us.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace