特厚豪華床墊、書桌、手提電腦工作空間、遮光窗簾/窗簾

奧蘭多機場凱藝套房酒店的評價

2.5 out of 5
奧蘭多機場凱藝套房酒店
2601 Mccoy Rd, Orlando, FL

評價

6.8
10 分評分,優異;1389 則評價中有 388 則" "
8 分評分,不錯;1389 則評價中有 351 則" "
6 分評分,一般;1389 則評價中有 270 則" "
4 分評分,欠佳;1389 則評價中有 181 則" "
2 分評分,很差;1389 則評價中有 199 則" "

7.0/10 

整潔度

7.4/10 

職員與服務

6.2/10 

設施服務

6.6/10 

住宿狀況

6.8/10 

環保程度

評價

4/10 欠佳

Chau

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The hotel is conveniently located close to the airport, restaurants. Other than that, it is very much outdate that needed major renovation. Its washroom has old faucet which is hard to operate as it was very sticky due to rush. The toilet bow kept running water due to the sticky flapper that was obstructed by the rusty chain. I have to open the water reservoir to clear the flapper and save the water. The furniture are old and the swivel chair kept sinking lower as its piston was completely leaked. The evening staff was rude and not friendly.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月2日的回應
Dear Chau,We are truly sorry to hear about the numerous issues you encountered during your stay. Your feedback is invaluable, and I apologize for the inconvenience caused by the outdated facilities, maintenance issues, and the behavior of our staff. Providing a comfortable and welcoming environment is important to us, and we regret that we fell short of your expectations. We take your comments seriously and will address them internally to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 欠佳

Vincent M.

家人同遊
不滿:整潔度、職員與服務和住宿狀況
The motel was dirty and very noisy.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月2日的回應
Dear Vincent M,We are truly sorry to hear about your disappointing experience during your stay. Ensuring a clean and peaceful environment for our guests is a top priority, and I apologize for falling short of your expectations. Your feedback is valuable, and we take it seriously as we work to address any cleanliness and noise issues to improve our accommodations. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 不錯

JOSE (Miami)

親子同遊
讚好:整潔度和職員與服務
No dice la máquina de hielo y la parte exterior de la propiedad está sucia.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月30日的回應
Dear JOSE,We sincerely apologize for the oversight regarding the information about the ice machine and for any inconvenience caused by the cleanliness of the property's exterior. Your feedback is invaluable, and we will address these issues promptly to ensure a more seamless and pleasant experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 優異

Gary

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Dinning options were limited.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月29日的回應
Dear Gary,We appreciate your feedback regarding the dining options. We understand the importance of having a variety of choices available for our guests, and we apologize if our offerings fell short of your expectations. We'll consider your comments as we strive to improve and enhance our services hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 不錯

Randy

家人同遊
不滿:設施服務和住宿狀況
Place was rather run down and worn. Gaps on the door seals where you could see daylight in numerous places, thin windows, all around a dive.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月1日的回應
Dear Randy,We are truly sorry to hear that your experience fell short of your expectations. Your feedback regarding the condition of the property is concerning and does not align with the standards we strive to maintain. I apologize for the issues with the door seals, windows, and overall condition of the property. We take your feedback seriously and will address these matters promptly with our maintenance team to ensure improvements are made. Your comfort and satisfaction are important to us, and we regret that we fell short during your stay. Sincerely, Hotel Manager

10/10 優異

georgina (SAHUARITA)

家人同遊
讚好:整潔度、職員與服務和設施服務
Hotel is dated but clean. Near a highway so can be noisy at the front
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月29日的回應
Dear georgina,Thank you for your kind feedback. We're glad to hear that you found our hotel clean despite its dated appearance. We apologize for any inconvenience caused by noise from the nearby highway, especially for rooms located at the front of the hotel. Your feedback is important to us, and we'll consider it as we strive to improve the guest experience. We hope to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

6/10 一般

Ralph

於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年4月29日的回應
Dear Ralph,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

6/10 一般

Danielle

家人同遊
讚好:整潔度
不滿:職員與服務
They offer free airport shuttle, we landed at 1:50 and called they said we would have to wait till 4:45, we had to get a taxi instead. Then we get to the room and their book says they run shuttle at the top of every hour???
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月29日的回應
Dear Danielle,We're truly sorry for the inconvenience and miscommunication regarding the airport shuttle service. It's disappointing to hear that we weren't able to accommodate your transportation needs promptly upon your arrival. Your feedback is valuable, and we apologize for any frustration or inconvenience caused. We'll investigate this issue further to ensure that our shuttle service operates by our stated schedule. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

10/10 優異

Robert

讚好:整潔度、職員與服務和住宿狀況
Very good
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月27日的回應
Dear Robert,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 優異

Lise

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thank you !
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月27日的回應
Dear Lise,You're welcome! Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

6/10 一般

Zaira

讚好:整潔度
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月27日的回應
Dear Zaira,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

2/10 很差

Enid

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I didn’t check in because the hotel didn’t provide the transportation which they offered in the booking
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月26日的回應
Dear Enid,We apologize for the inconvenience caused by the lack of transportation provided as promised in your booking. We understand how important it is for guests to rely on such services. Rest assured, we will investigate this matter and take the necessary steps to ensure consistency in our offerings. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 優異

Wanda

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月26日的回應
Dear Wanda,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 優異

Robert

於 2024 年 4 月住了 3 晚
Hotel Manager 於 2024年4月26日的回應
Dear Robert,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 不錯

Dashawn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月25日的回應
Dear Dashawn,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 一般

Chester (Kirkland)

不滿:職員與服務
I would not stay here again. First the bathrooms were locked in the lobby and they didn’t have the key. Second, they advertise that they have an airport shuttle - which they didn’t. This place does NOT have an elevator so plan on lugging your suitcase’s up stars. It costs about $30 for a taxi from the airport
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月25日的回應
Dear Chester,We're deeply sorry for the inconvenience you faced during your stay. The lack of accessible bathrooms and the absence of the advertised airport shuttle service are unacceptable, and we're committed to addressing these issues promptly to ensure a more seamless experience for our guests. Additionally, we apologize for the inconvenience caused by the absence of an elevator. Your feedback is invaluable, and we'll use it to make necessary improvements. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 不錯

Beth

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great place to stay for 1 night when traveling in or out of Orlando Airport.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月24日的回應
Dear Beth,We're thrilled to hear that you had a great experience staying with us during your travels in or out of Orlando Airport! Providing convenience and comfort for our guests, especially during short stays, is our top priority. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

2/10 很差

katharine

家人同遊
不滿:設施服務和住宿狀況
First room we were given had broken air conditioner. Next one would open. Final room was fine. Bed comfortable. Breakfast just white bread and fruit loops. No fruit.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月22日的回應
Dear katharine,We are sorry to hear about the issues you encountered during your stay. It's disappointing that you had to switch rooms due to maintenance issues with the air conditioner. Additionally, we apologize for the limited breakfast options; providing a satisfying breakfast experience is important to us, and we appreciate your feedback regarding the lack of variety. Your comments will be shared with our team to ensure that we make improvements where necessary. We're glad to hear that the final room was comfortable for you, and we hope you were able to enjoy the remainder of your stay. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 不錯

Elizabeth

家人同遊
讚好:整潔度、職員與服務和住宿狀況
nA
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月22日的回應
Dear Elizabeth,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 不錯

Nina

多人同遊
讚好:整潔度和職員與服務
Had to have room key activated 3 times before we could get in the room. Lots of people being very rude and loud
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月22日的回應
Dear Nina,We are sorry to hear about the inconvenience you experienced with your room key and the disturbance caused by other guests during your stay. Providing a seamless and peaceful experience is important to us, and we apologize for falling short in this regard. Your feedback is valuable, and we will address these issues promptly with our team to ensure that we improve our key activation process and maintain a more peaceful atmosphere for all guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 不錯

Creo

家人同遊
讚好:整潔度、職員與服務和住宿狀況
I appreciate the staff because we arrived hours early and they allowed us to check-in. The only negative is they were located too far from everything.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月22日的回應
Dear Creo,It's great to hear that our staff was accommodating and allowed you to check in early, providing you with a positive experience. We're sorry to hear about the inconvenience of the location not being close to everything you needed. We understand that convenience is important for our guests, and we appreciate your feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager

4/10 欠佳

Paulette

不滿:住宿狀況
No vegan options. Over charge on my room. Front desk staff was nice
於 2023 年 12 月住了 2 晚
Hotel Manager 於 2024年4月20日的回應
Dear Paulette,Thank you for your kind feedback. We're glad to hear that you found our front desk staff to be friendly and accommodating. However, we apologize for any inconvenience caused by the lack of vegan options and the overcharge on your room. We take your feedback seriously and will work to address these issues to improve the overall guest experience. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 優異

Arnita.

讚好:整潔度
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年4月22日的回應
Dear Arnita,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you againSincerely, Hotel Manager

4/10 欠佳

wendy

Very old and falling apart hotel.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月19日的回應
Dear wendy,We're sincerely sorry to hear that your experience did not meet expectations. Your feedback is valuable to us, and we take it seriously. We're continuously working to improve our property and provide a comfortable stay for our guests. We apologize for any inconvenience caused by the condition of the hotel and will address these issues promptly. We hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 優異

Michael

伴侶同遊, 多人同遊
讚好:整潔度和職員與服務
Descent place for the money but the king mattress was sagging in the middle and the pillows were too high
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月30日的回應
Dear Michael,Thank you for choosing to stay with us and for taking the time to share your feedback. While we're glad to hear that you found our property to be a decent value, we apologize for any discomfort caused by the condition of the king mattress and pillows. Your comfort is important to us, and we will address these concerns to ensure a more restful experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

8/10 不錯

Becky

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
It was fine for a stay before our cruise. The breakfast was basic. We waited a long time for the shuttle pick-up from the airport, but the next morning it was ahead of schedule.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月16日的回應
Dear Becky,Thank you for choosing us for your pre-cruise stay! We're glad to hear that overall your experience was satisfactory. We apologize for any inconvenience caused by the wait for the shuttle pick-up from the airport but are pleased to know that it was ahead of schedule the next morning. Your feedback about the breakfast is noted, and we'll strive to improve our offerings. We appreciate your review and hope you had a fantastic cruise! If your travels bring you back to the area, we'd love to welcome you again.Sincerely, Hotel Manager

10/10 優異

Larry

讚好:整潔度、職員與服務和住宿狀況
Good conditions
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月16日的回應
Dear Larry,Thank you for your great feedback. We're glad to hear that you found the conditions to be good during your stay with us! Providing a comfortable and enjoyable experience for our guests is our top priority. We hope to welcome you back again soon for another great experience!Sincerely, Hotel Manager

10/10 優異

Francne

家人同遊
讚好:職員與服務和住宿狀況
It was a great experience
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月17日的回應
Dear Francne,Thank you for your wonderful feedback. We're thrilled to hear that you had a great experience with us! Providing memorable stays for our guests is our goal, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 不錯

Keisaku

商務旅客
讚好:職員與服務和住宿狀況
タバコが吸える部屋があるので喫煙者にはありがたい。必要最低限のものは揃っている。朝食は無料でコーヒーはいつでもリフィルできる。 ベッドメイクは2日に1度。 空港から車で10分程度。 私は快適に5日間過ごしました。
於 2024 年 4 月住了 6 晚
Hotel Manager 於 2024年4月16日的回應
Dear Keisaku,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

8/10 不錯

Colleen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had to Check-in very late because our flight was 3 hours delayed the staff at the front days was very accommodating and they helped us find where our room was even though we were tired and we were done with the day.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月15日的回應
Dear Colleen,Thank you for your great feedback. We're glad to hear that despite your late arrival and exhaustion, our staff were able to assist you promptly and courteously. Ensuring a smooth check-in experience, especially after a long delay, is important to us. Your comfort and satisfaction are our top priorities, and we're delighted that our team was able to provide the assistance you needed. Thank you for taking the time to acknowledge their efforts. We hope you were able to rest well and enjoy your stay with us!Sincerely,Hotel Manager

4/10 欠佳

dana

家人同遊
不滿:職員與服務和設施服務
The evening check in clerk was unfriendly and unwelcoming. Barely glanced at us. The day staff were never at reception desk. The breakfast was TERRIBLE. Not much to choose from. The best thing about this hotel was the shuttle driver. He was the most helpful and welcoming staff member.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月15日的回應
Dear dana,Thank you for your kind feedback. We're delighted to hear that our shuttle driver made a positive impression, and we'll be sure to recognize their efforts. However, We're truly sorry to hear about your disappointing experience with our staff and breakfast service. Providing exceptional service and hospitality is our priority, and we apologize for falling short of your expectations. Your feedback regarding the check-in experience and breakfast options will be addressed with our team to ensure improvements are made.Sincerely,Hotel Manager

2/10 很差

Heather (Strabane)

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Felt run down, did not feel safe, felt like it was a bit of a shady place.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月15日的回應
Dear Heather,We're deeply sorry to hear about your experience. Your safety and comfort are our top priorities, and we regret that you didn't feel secure during your stay. We take these concerns very seriously and will investigate immediately. Please know that we strive to provide a welcoming and secure environment for all our guests. We hope to have the chance to restore your trust in us during future visits.Sincerely,Hotel Manager

6/10 一般

Ashley

家人同遊, 親子同遊, 伴侶同遊
I would not pick this location or type of stay when you have small children. Hotel rooms are located outside the facility with shaky doors and locks. The bed mattress and sheets were dirty. I asked for additional sheets and the front desk informed me they did not have extra. We only needed a one-night stay for our next-day cruise, so there were no decent food places in walking distance and everything closed early or around 7:00 pm. This is the last result or emergence stay only. Sleeping on top of covers and will pass on complimentary breakfast. The front desk female representative was nice
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月13日的回應
Dear Ashley,Thank you for your kind feedback. We are glad you like our hotel front desk. But at the same time, We're truly sorry to hear about the challenges you faced during your stay, especially about cleanliness and convenience. Providing a comfortable and secure environment for all our guests, including families, is paramount to us, and it's disappointing to learn that we fell short of your expectations in these areas. Your feedback regarding the room condition and amenities will be addressed with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 很差

Kevin

不滿:職員與服務和住宿狀況
I have paid for parking there before. I stayed there for that reason near the airport. The woman at the front desk was not courteous and said no paid overnight parking. I won’t stay there again.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月13日的回應
Dear Kevin,We're deeply sorry to hear about your disappointing experience with our parking policy and the service provided by our front desk staff. We strive to ensure that all our guests feel welcome and accommodated during their stay, and it's clear that we fell short of that goal in this instance. Your feedback is incredibly valuable to us, and we will address this issue with our team to ensure that it does not happen again. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 一般

Arlene (Drayton Valley)

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月15日的回應
Dear Arlene,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely,Hotel Manager

8/10 不錯

Jennifer

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice motel to stay for a night.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月12日的回應
Dear Jennifer,Thank you for your great feedback. We're delighted to have provided you with a pleasant stay for your overnight stop! Your comfort and satisfaction are our top priorities, and we're thrilled to hear that you enjoyed your time with us. We hope to have the pleasure of hosting you again whenever your travels bring you our way.Sincerely, Hotel Manager

6/10 一般

Evelin

於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年5月1日的回應
Dear Evelin,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 不錯

dany

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月30日的回應
Dear dany,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

4/10 欠佳

Juan

不滿:整潔度和住宿狀況
Economic but found 2 roaches and the handwash sink leaking bad
於 2024 年 4 月住了 4 晚
Hotel Manager 於 2024年4月9日的回應
Dear Juan,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager

6/10 一般

Jane

親子同遊
讚好:整潔度、職員與服務和設施服務
Quite old i guess. Beds not comfortable...rolled to middle. Sufficient breakfast. Wint rush back but for on e night...ok.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月9日的回應
Dear Jane,Thank you for sharing your experience with us. We apologize that the beds didn't meet your expectations and caused discomfort. We'll look into improving the comfort of our beds to ensure a restful night's sleep for our guests. We're glad to hear that you found the breakfast sufficient. While we understand your hesitation to return, we hope to have the chance to provide a more enjoyable stay should your plans bring you back to the area.Sincerely, Hotel Manager

6/10 一般

Fodly

不滿:設施服務
They come in to tell you get out at 10 am
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年4月8日的回應
Dear Fodly,Thank you for your kind feedback. We apologize for any inconvenience caused by our checkout time policy. We strive to maintain consistent standards to ensure smooth operations for all guests. Your feedback is valuable, and we'll consider it as we review our policies to provide a better guest experience. We appreciate your understanding and hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 優異

Jason

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月27日的回應
Dear Jason,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 優異

Judith

讚好:整潔度
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月8日的回應
Dear Judith,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 優異

Julio

於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月27日的回應
Dear Julio,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 不錯

Jacqueline

於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月8日的回應
Dear Jacqueline,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 不錯

Melisa

讚好:整潔度和職員與服務
T
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月8日的回應
Dear Melisa,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

2/10 很差

Pamela

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Chambre sale et mal entretenue. Déjeuner horrible mais au moins le lit était confortable.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月8日的回應
Dear Pamela,We are sorry to learn that your stay did not meet your expectations. The cleanliness and maintenance of our rooms are top priorities, and we take your feedback very seriously. We will immediately investigate the cleanliness and maintenance issues you have encountered to correct them. We also regret that the breakfast did not meet your expectations, and we will look at ways to improve this experience for our guests. We hope that you will allow us to welcome you again in much better conditions in the future.Sincerely, Hotel Manager

10/10 優異

Nataliya

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月8日的回應
Dear Nataliya,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 欠佳

Janice

家人同遊
讚好:職員與服務
不滿:整潔度
There was drops of blood on the bathroom floor when we got there. There was also blood smeared on the bathroom door. There was a red lace thong wrapped around the legs of the ironing board. The desk and night stand were dusty.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月6日的回應
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. This falls far below our standards of cleanliness and attention to detail. We will investigate this matter immediately and take appropriate actions to ensure it does not happen again. Please accept our deepest apologies for the inconvenience caused.Sincerely, Hotel Manager

8/10 不錯

Ted

家人同遊
不滿:設施服務
Guest checkin was good. Large cockroach (palmetto bug) in the room crawling on ceiling bad. Water faucet dripped non-stop.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月5日的回應
Dear Ted,Thank you for your kind feedback. We're pleased to hear that your check-in experience was smooth, but we're deeply sorry to learn about the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we apologize for the presence of a cockroach in your room and the inconvenience caused by the dripping faucet. Rest assured, we take such matters seriously, and we'll address them immediately to prevent recurrence. We hope to have the opportunity to regain your trust during a future stay.Sincerely, Hotel Manager