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貝爾沃琳智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
貝爾沃琳智選假日套房酒店 (IHG 旗下酒店)
181 Finley Rd, Belle Vernon, PA

評價

8.0

很好

10 分評分，優異；462 則評價中有 208 則" "
8 分評分，不錯；462 則評價中有 137 則" "
6 分評分，一般；462 則評價中有 44 則" "
4 分評分，欠佳；462 則評價中有 38 則" "
2 分評分，很差；462 則評價中有 35 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.4/10 

設施服務

8.2/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

Sandi

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Maureen Rafalko 於 2024年5月13日的回應
Thank you for staying with us. We hope to see you again.

10/10 優異

Tammy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Maureen Rafalko 於 2024年5月11日的回應
Thank you for staying with us.

6/10 一般

paul

不滿：職員與服務
It seems that the facility is short of staff. Forgetting put two rooms side by side although committed to doing so.
於 2024 年 4 月住了 3 晚
Maureen Rafalko 於 2024年5月11日的回應
Thank you for staying with us. On a sold out weekend, we do a best to get the rooms as close as possible.

10/10 優異

Scott

於 2024 年 5 月住了 1 晚

8/10 不錯

Carrie

讚好：整潔度、職員與服務和設施服務
It was a nice place
於 2024 年 4 月住了 3 晚
Maureen Rafalko 於 2024年4月29日的回應
Thank you for your kind words and review. We hope to see you again.

4/10 欠佳

Kevin

親子同遊
不滿：住宿狀況
Hotel and room was generally clean, but our room had numerous issues with fixtures including bath fixtures in disrepair, mismatched lamp lights, sink that had to be manually drain, bath fan switch not working.
於 2024 年 4 月住了 1 晚
Maureen Rafalko 於 2024年4月7日的回應
I do apologize for the mismatched lamps and other design items. We should be starting our remodel within a few months and hope to see you again.

10/10 優異

Steven

讚好：整潔度、職員與服務和住宿狀況
Was very easy to check in, friendly and quiet environment.
於 2024 年 3 月住了 1 晚
Thank you 於 2024年4月4日的回應
Thank you for staying with and I'm glad you enjoyed your stay. We look forward to seeing you again.

4/10 欠佳

Leanne

家人同遊
不滿：整潔度、職員與服務和住宿狀況
I was very disappointed during my stay: there was a heavy smoke smell throughout the property, the staff was disengaged/not helpful and they did not have coffee available for breakfast in the morning.
於 2024 年 3 月住了 1 晚
Maureen Rafalko 於 2024年3月30日的回應
Thank you staying with us. I do apologize for issued occurred during your stay. We are improving our staff members with new training.

10/10 優異

lindsey

讚好：整潔度、職員與服務和住宿狀況
Clean room and perfect for our stay
於 2024 年 3 月住了 2 晚
Maureen Rafalko 於 2024年3月25日的回應
Thank you for kind words and we hope to see you again.Thank you,

10/10 優異

KAI

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
clean
於 2024 年 3 月住了 1 晚
Maureen Rafalko 於 2024年3月23日的回應
Thank you for the kind review. We hope to see you again.Thank you,

2/10 很差

marquis

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Cards didn’t work , A/C didn’t work , seen bugs
於 2024 年 2 月住了 1 晚
Maureen Rafalko 於 2024年3月10日的回應
Thank you for staying with us.

10/10 優異

Barbara

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice spacious room. Comfortable bed. Elevator worked good every time. Breakfast was good, especially the omelettes!! And the pool was heated nicely!
於 2024 年 2 月住了 2 晚
Maureen Rafalko 於 2024年3月10日的回應
Thank you for the kind words and hope to see you again.

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務和客房舒適度
The staff was excellent, courteous, friendly and helpful. Breakfast was ok, same thing everyday, limited choices, didn't like the coffee, etc. Bed was comfortable but room needed a thorough cleaning and a couple lights had burned out bulbs. Overall ok but staff made up for hotel shortcomings.
於 2024 年 1 月住了 2 晚
Maureen Rafalko 於 2024年2月4日的回應
Thank you for staying with us. We are looking into improving our breakfast. I will have the staff replace those light bulbs and the cleanliness of rooms.

8/10 不錯

Leta (Laveen)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was very nice and helpful.
於 2024 年 1 月住了 2 晚
Maureen Rafalko 於 2024年1月9日的回應
Thank you for the kind words. We are here to help.

10/10 優異

Edward

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Maureen Rafalko 於 2024年1月9日的回應
Thank you for staying with us.

8/10 不錯

Alejandrina

不滿：職員與服務
於 2023 年 12 月住了 1 晚
Maureen Rafalko 於 2024年1月9日的回應
Thank you for staying with us

8/10 不錯

Richard

讚好：整潔度、住宿狀況和客房舒適度
Satisfactory accommodations
Good basic accommodations
於 2023 年 9 月住了 1 晚
Maureen Rafalko 於 2024年1月9日的回應
Thank you for staying with us.

8/10 不錯

Gregory

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
The internet password wouldn’t work and neither did the phone in the room. The breakfast was great, parking and check in process was easy. The bed was comfortable, bathroom was clean with good water pressure
於 2023 年 12 月住了 1 晚
Maureen Rafalko 於 2023年12月19日的回應
Thank you for staying with us. We will look into why the internet wasn't working and check on the phones too.Thank you again,

8/10 不錯

Nazareno (orlando)

親子同遊
讚好：職員與服務
不滿：住宿狀況
Staff was great. Breakfast was good. Area is safe. Limited dining options. Hotel needs an upgrade. Furniture is old compared to other holiday express locations. Had to change sheets as there were stains.
於 2023 年 12 月住了 2 晚
Maureen Rafalko 於 2023年12月19日的回應
Thank you for staying with us. We are looking forward to the remodel starting within the next few months. We hope to see you again.

4/10 欠佳

James

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 11 月住了 1 晚
Maureen Rafalko 於 2023年12月19日的回應
Thank you for staying with us

10/10 優異

Geraldine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient
於 2023 年 10 月住了 1 晚
Maureen Rafalko 於 2023年11月10日的回應
Thank you for staying with us. We hope to see you again.

8/10 不錯

Joseph

於 2023 年 9 月住了 1 晚
Maureen Rafalko 於 2023年11月10日的回應
Thank you staying with us. We hope to see you again.

8/10 不錯

Andrew

於 2023 年 10 月住了 3 晚
Maureen Rafalko 於 2023年12月19日的回應
Thank you for staying with us.

6/10 一般

Casey

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Safety and amenities could have been better.
Friendly recieptionist right off the bat! Loved her! Checked in quickly and received our special requests. Room was clean and roomy for 2 adults and a 17 year old. However, the swing lock on the door was broken, the exhaust fan in the bathroom was broken, and the beds were hard as could be. You could even hear the springs screeching when you went to lay down. There was also no clock in our room and not enough charging stations for 3 people with all of our devices. The breakfast buffet had many choices. The egg and cheese omelet was surprisingly good! However, the pancake machine was on the fritz, " as usual" as the attendant said! Ugg. The Snack store, Open 24 hours, was less than to be desired, with little to choose from. But, the prices were very reasonable. Would stay here again if I had to because of location and customer service. But, I would make sure the room was up to par!
於 2023 年 10 月住了 2 晚
Maureen Rafalko 於 2023年10月24日的回應
I do apologize but unfortunately, there are no fans in the rooms, they are just vents. We have fixed the squeaky doors. We are looking forward to our remodel in a few months as well.

8/10 不錯

Daniel

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
Maureen Rafalko 於 2023年10月24日的回應
Thank you for staying with us

4/10 欠佳

Steve

於 2023 年 10 月住了 1 晚
Maureen Raflako 於 2023年10月24日的回應
Thank you for staying with us

8/10 不錯

Rondae

讚好：整潔度和客房舒適度
於 2023 年 10 月住了 1 晚
Maureen Rafalko 於 2023年10月24日的回應
Thank you for staying us

10/10 優異

Kathrine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly staff and breakfast was good.
於 2023 年 10 月住了 1 晚
Maureen Rafalko 於 2023年10月14日的回應
Thank you for the kind words and staying with us.

10/10 優異

Diana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The breakfast
於 2023 年 9 月住了 1 晚
Maureen Rafalko 於 2023年10月12日的回應
Thank you for staying with and the kind words.

8/10 不錯

Lori

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Maureen Rafalko 於 2023年10月12日的回應
Thank you staying with us and the kind words.

10/10 優異

Jennell

於 2023 年 10 月住了 1 晚
Maureen Rafalko 於 2023年11月10日的回應
Thank you for staying with us. We hope to see you again.

8/10 不錯

Asif

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall good experience
於 2023 年 9 月住了 1 晚
Maureen Rafalko 於 2023年10月7日的回應
Thank you for staying with us.

2/10 很差

Matthew

商務旅客
不滿：整潔度和住宿狀況
My room was a mess. Stains on the carpets and bed linens, cracks in the walls and ceiling, dust on almost every surface and whatever surfaces weren’t dusty were smeared with cleaning product. Half the lights in my room didn’t work and the fire alarm was hanging off the ceiling. Beds were made so messily that I wasn’t sure they had even been washed and replaced since the last person stayed there. I don’t expect everything to be perfect and I try to be understanding when things aren’t as expected, but the whole place felt pretty gross and I won’t be staying there again.
於 2023 年 9 月住了 1 晚
Maureen Rafalko 於 2023年10月7日的回應
Thank you for staying with us. I do apologize for those issues that occurred during your stay with us. We recently have made some changes to our housekeeping staff and hope those problems are now behind us. We look at the cracks in the wall and repair. Thank you for letting us know.

10/10 優異

Sarah

讚好：整潔度、住宿狀況和客房舒適度
Friendly staff. Clean and comfortable room.
於 2023 年 9 月住了 1 晚
Maureen Rafalko 於 2023年9月21日的回應
Thank you for staying with us and the kind words.

8/10 不錯

Alicia (salisbury)

親子同遊
讚好：設施服務
Front desk attendant was quick and efficient in getting us into our room. It had been a long day in the car and everyone was very tired. She was empathetic.
於 2023 年 9 月住了 1 晚
Maureen Rafalko 於 2023年9月21日的回應
Thank you for staying with us. I'm very glad she was able to make your check in experience quick and easy so you could rest up.

10/10 優異

Erika

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Maureen Rafalko 於 2023年9月21日的回應
Thank you for staying with us.

6/10 一般

Elizabeth

讚好：職員與服務
Windows facing street do not have light blocking drapes and bright security lights from warehouse across the street shine into the room all night
於 2023 年 8 月住了 2 晚
Maureen Rafalko 於 2023年9月6日的回應
We are working on getting the black out curtains with the new remodel that is scheduled. We thank you for staying with us.

10/10 優異

Robin

於 2023 年 9 月住了 1 晚
Maureen Rafalko 於 2023年9月6日的回應
Thank you for staying with us.

8/10 不錯

Marcia

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Close to relatives. Breakfast selection was pretty good other than the fact that they did not have any fruit. I was told that it goes to waste, so the manager didnt order any. The fruit sign should be taken down and the display area should be removed,
於 2023 年 8 月住了 2 晚
Maureen Rafalko 於 2023年9月6日的回應
I do apologize for the lack of breakfast items. We thank you for staying with us.

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度
Missing Vaccuum
This hotel does not seem to own a vacuum. The elevator had food crumbs in it and that trailed all the way to our first room that was covered in pretzel Crumbs and a sticky bathroom floor. The beds were poorly made. The second room we requested was better, but we found townail clippings on the carpet. YUCK!
於 2023 年 8 月住了 1 晚
Maureen Rafalko 於 2023年8月29日的回應
I do apologize for the lack of cleanliness. We have making improvements to our staff.

10/10 優異

Adriane

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My husband and I were visiting my daughter and decided last minute to stay another night and the staff was amazing in helping us get another night. Both rooms we stayed in were very clean and spacious. We will definitely be staying here every time we come visit her.
於 2023 年 8 月住了 1 晚
Maureen Rafalko 於 2023年8月22日的回應
Thank you for staying with us. We are glad we were able to help and make the visit with your daughter on great one. We hope to see you again.

8/10 不錯

Carolee (Hilton)

讚好：整潔度、職員與服務和住宿狀況
Good night's sleep.
於 2023 年 8 月住了 1 晚
Maureen Rafalko 於 2023年8月22日的回應
We are glad you enjoyed your night.

10/10 優異

Benard

於 2023 年 8 月住了 1 晚
Maureen Rafalko 於 2023年9月7日的回應
thank you for staying us.

6/10 一般

Joseph

讚好：職員與服務
不滿：客房舒適度
Good people hard beds
Hotel was nice, people were friendly, and the breakfast was good. The bed and pillows were not comfortable at all.
於 2023 年 8 月住了 2 晚
Maureen Rafalko 於 2023年8月18日的回應
Thank you for staying with us. We are working on getting better pillows. We hope to see you again

10/10 優異

Ben (Centreville)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
staye
於 2023 年 8 月住了 2 晚
Maureen Rafalko 於 2023年8月18日的回應
Thank you for staying with us.

10/10 優異

Stanley

讚好：職員與服務
不滿：住宿狀況
Beds not comfortable, broken tile in bathroom threshold almost tripped on it, because it moved, not able to get tv to work, dirty carpet.
於 2023 年 8 月住了 1 晚
Maureen Rafalko 於 2023年8月18日的回應
I do apologize for the inconveniences. We are looking forward toward our remodel coming up soon.

10/10 優異

Sophia

於 2023 年 8 月住了 1 晚
Maureen Rafalko 於 2023年8月29日的回應
Thank you for staying with us.

10/10 優異

Gerlin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our arrival was uneventful. Check-in was smooth and quick. Staff was friendly and polite. Bed and room clean and ready for a good night sleep.
於 2023 年 8 月住了 1 晚
Maureen Rafalko 於 2023年8月4日的回應
Thank you for staying with us.

10/10 優異

Roxiann

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great staff!
Great staff!
於 2023 年 7 月住了 1 晚
Maureen Rafalko 於 2023年8月4日的回應
Thank you for the kinds words.

8/10 不錯

Ronald

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Nice hotel
The price and room were great. Had a bit of an issue with an early check in attempt. We showed up early to check in. The first lady was very kind and looked to see if she could find a room for us, but it was not looking good. She asked another lady (assuming a manager?) to assist. She was not as friendly or helpful at all and informed us we were arriving before check-in (we knew!), our room was not ready, and we were not getting an upgrade (we did ask for one). After that we left and came back in the evening and the checkin was just fine. I just think there is a better way to it, with the same results - But everyone with a smile on their face.
於 2023 年 7 月住了 1 晚
Maureen Rafalko 於 2023年8月4日的回應
I do apologize the early in wasn't available. We were getting the rooms cleaned as quickly as possible. Im glad the rest of your stay was good.