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貝尼西亞智選假日酒店 (IHG 旗下酒店)的評價

2.5 out of 5
貝尼西亞智選假日酒店 (IHG 旗下酒店)
1375 E 5th St, Benicia, CA

評價

8.6

優異

10 分評分，優異；565 則評價中有 294 則" "
8 分評分，不錯；565 則評價中有 170 則" "
6 分評分，一般；565 則評價中有 55 則" "
4 分評分，欠佳；565 則評價中有 24 則" "
2 分評分，很差；565 則評價中有 22 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Ying (Shanghai)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店简洁、干净！入住的早，可去附近走走看看，环境很好！

6/10 一般

真實旅客

8/10 不錯

Charles

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed
於 2024 年 5 月住了 3 晚
Guest Services 於 2024年5月22日的回應
Dear Charles;Thank you for your feedback regarding your recent stay at The Holiday Inn Benicia Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 優異

Sammy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Teresa Ramirez - General Manager 於 2024年5月10日的回應
Dear Sammy,Thank you for taking the time to provide valuable feedback regarding your recent stay at Holiday Inn Express Benicia. Please come back soon for another great stay. Kind regards,

10/10 優異

Cecilia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A wonderful front desk team!!!
於 2024 年 5 月住了 3 晚
Teresa Ramirez - General Manager 於 2024年5月7日的回應
Dear Cecilia, we thank you for your feedback and are delighted you had a wonderful experience at the Holiday Inn Benicia. Safe travels!

10/10 優異

Deborah

於 2024 年 4 月住了 1 晚
Guest Services 於 2024年5月22日的回應
Dear Deborah;Thank you for your feedback regarding your recent stay at The Holiday Inn Express Benicia.Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 優異

Adele

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is conveniently located. It is just a short drive to Benicia's first Street area and waterfront. Access to the freeway for trips elsewhere is just up the street.
於 2024 年 4 月住了 1 晚
Teresa Ramirez - General Manager 於 2024年4月30日的回應
Dear Adele,Thank you for staying with us and leave us a review. Your business is much appreciated. Save travels and see you next time.

10/10 優異

John

於 2024 年 4 月住了 1 晚
Teresa Ramirez - General Manager 於 2024年5月19日的回應
Dear John,Thank you for taking the time to share your experience with us. Your feedback is much appreciated. Safe travels.

10/10 優異

Alexis (Sarasota)

讚好：整潔度、職員與服務和住宿狀況
Double room. Corner windows. Comfy big space.
於 2024 年 4 月住了 1 晚
Teresa Ramirez - General Manager 於 2024年4月26日的回應
Dear Alexis,We thank you for your feedback and are delighted you had a wonderful experience at the Holiday Inn Benicia. Safe travels!

4/10 欠佳

Michael

伴侶同遊, 寵物同遊
The walls are made of paper….we stayed two separate times at this hotel. 1st time we had to listen to love making…luckily it didn’t last long, but the talking did. The Second time there was an ordinary conversation by a couple that we could hear while we could not sleep for 3 hours…yes, we yelled back 3 times and they were quiet for 10 minutes each time. Staff was great earlier, breakfast was better than most, but we could hear highway traffic even after the neighbors finally went to bed. Sorry, I’m still tired.
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月22日的回應
Dear Michael;Thank you for your feedback regarding your recent stay at our ……. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

6/10 一般

Kelli

家人同遊
讚好：整潔度
Hotel itself was clean. The walls are very thin and at one point, at 11 am, the neighbors next door having their afternoon delight, were so loud that we had to turn up the TV so our kids didn’t hear. We went down to breakfast at 9:40 and there was no more hot food, bread or coffee. We let the front desk know and they had someone make another pot of coffee and warm a few eggs. The thermostat kept showing an error message. The room itself was clean and happy there was parking onsite
於 2024 年 4 月住了 1 晚
Teresa Ramirez - General Manager 於 2024年4月17日的回應
Dear Keli,We thank you for your feedback and are We truly sorry for the bad experience. We constantly making changes to ensure your stay is great every single visit. We hope to see you again soon; Safe travels!

8/10 不錯

James

讚好：整潔度、職員與服務和住宿狀況
Hotel staff is very nice!
於 2024 年 4 月住了 3 晚
Teresa Ramirez - General Manager 於 2024年4月15日的回應
Dear JamesThank you for staying with us and share with us your experience. We hope to see you again soon.

10/10 優異

WANDAMAE

於 2024 年 3 月住了 2 晚
Teresa Ramirez - General Manager 於 2024年4月15日的回應
Dear Wandamae,Thank you for takin the time to share with us your experience. Safe travels.

10/10 優異

Yvonne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The venue was close to family activities. It was safe and secure
於 2024 年 3 月住了 2 晚
Teresa Ramirez - General Manager 於 2024年3月26日的回應
Dear YvonneThank you for completing the survey regarding your recent stay at the Holiday Inn Benicia. Your business is significant to us, and we value your feedback; we appreciate your loyalty; Safe Travels!

10/10 優異

Abena A

讚好：整潔度、職員與服務和住宿狀況
Everything
於 2024 年 3 月住了 2 晚
Guest Services 於 2024年3月19日的回應
Dear AbenaThank you for taking the time to share your experience with us. Your feedback is much appreciated. Safe travels.

8/10 不錯

Lori

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean property. The rooms were very large and had a mini fridge and microwave that I always appreciate. Able to walk to Starbucks which was nice so I did not have to Uber.
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月16日的回應
Dear Lori;Thank you for your feedback; we are delighted you had a great experience and look forward to your next visit. Safe travels!

6/10 一般

Dave

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was clean and safe. Walls are very thin expect to hear walking and toilets flushing. Had to sign a noise agreement even though the hotel wouldn’t meet current noise canceling requirements. They seem to want to blame the customers for the deficient construction of the building
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月14日的回應
Dear Dave;We thank you for the feedback and sincerely apologize for your negative experience at the Days Inn Woodland.Safe travels!

10/10 優異

Bradley

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The parking garage is under the hotel and has surveillance cameras. It was nice to go from the garage to our hallway. employee's are very professional.
於 2024 年 1 月住了 2 晚
Guest Services 於 2024年2月7日的回應
Dear Bradley, we thank you for your feedback and are delighted you had a wonderful experience at the Holiday Inn Benicia. Safe travels!

10/10 優異

Dominic

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Guest Services 於 2024年2月6日的回應
Thank you for taking the time to share your experience with us. Your feedback is much appreciated.

10/10 優異

Danyelle

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Guest Services 於 2024年2月2日的回應
Dear Danyelle;We thank you for your feedback and are delighted you enjoyed your stay at the holiday inn express Benicia

6/10 一般

Tiffiny

商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The staff had great customer service. Had a difficult time sleeping as you can hear every noise through the walls. I was not a fan of the parking to check in as you had no where to really park if you had to big of a vehicle and the parking for guests was under the building and had to have a key to access elevator.
於 2024 年 1 月住了 1 晚
Guest Services 於 2024年1月21日的回應
Dear Tiffiny;We thank you for your feedback and are delighted that you had a great experience. We hope to see you again soon; Safe travels!

10/10 優異

Edwin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Guest Services 於 2024年1月16日的回應
Dear Edwin;Thank you for completing the survey regarding your recent stay at the Holiday Inn Benicia.We appreciate your loyalty. Safe Travels!

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
不滿：住宿狀況
Broken room
Could not get the tv to work in the room. Asked the desk attendant 3 times to give us assistance. Toilet was broken. Attendant tried to fix it, but couldn’t. Hesitant to move us to a different room because we booked the room on Hotels.com. I finally said, “ what’s the difference who I booked through, we do not have a working toilet or tv!” Very disappointed.
於 2024 年 1 月住了 1 晚
Guest Services 於 2024年1月15日的回應
dear AnonymousThank you for completing the survey regarding your recent stay at the Holiday Inn BeniciaI want to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements. Safe travels

8/10 不錯

Monica

於 2024 年 1 月住了 3 晚
Guest Services 於 2024年2月5日的回應
Dear Monica;We thank you for your feedback and are delighted that you had a great experience at the Holiday Inn Express Benicia; we hope to see you again.Safe travels!

8/10 不錯

Michael

伴侶同遊
Staff and breakfast were great. Room was clean and OK. Walls were pretty thin and you could hear snoring from next door. Further, upon getting off the elevator at 8 PM, there were loud female sex sounds up and down the hallway and could be heard from our room after we closed the door. Not that we’re complaining, but later we heard bathroom noises which were not acceptable.
於 2023 年 12 月住了 1 晚
Guest Services 於 2023年12月18日的回應
Dear Micahel;We thank you for your feedback and patronage. We sincerely apologize for the negative experience. Safe Travels.

8/10 不錯

Rae

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Guest Services 於 2023年12月18日的回應
Dear Rae;We thank you for your feedback, patronage and look forward to your next visitSafe Travels.

10/10 優異

Kevin

於 2023 年 11 月住了 1 晚
Guest Services 於 2023年12月18日的回應
Dear Kevin;Dear Evelyn, we thank you for your feedback and patronage. We appreciate your loyalty and look forward to your next visit.Safe Travels.

8/10 不錯

Arick

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel in Benicia.
The hotel was nice and clean. The staff was friendly. The gym could use some updated equipment. The walls are paper thin. Forget about trying to rest during the day. Vacuums are super loud and everyone in our hall would slam their door shut. We also asked a couple times to have our room done while we were out & it didn’t get done, which was disappointing. All this being said, we would stay here again. The hotel just needs to make minor improvements - like the gym equipment, more prompt housekeeping and keeping noise to a minimum. We loved the covered parking with elevator access directly to our floor.
於 2023 年 12 月住了 6 晚
Guest Services 於 2023年12月18日的回應
Dear Arick;We thank you for your feedback and patronage. We sincerely apologize for teh negative experience Safe Travels.

10/10 優異

Nora

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean , quiet and convenient .
於 2023 年 11 月住了 2 晚
Guest Services 於 2023年12月4日的回應
Dear Nora;Thank you for completing the survey regarding your recent stay at The Holiday Inn Benicia.Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 優異

Patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 7 晚
Guest Services 於 2024年1月4日的回應
Dear Patricia;Thank you for your feedback and patronage, we hope to see you again soon; safe travels!

8/10 不錯

Evelyn

於 2023 年 11 月住了 2 晚
Guest Services 於 2023年12月18日的回應
Dear Evelyn, we thank you for your feedback and patronage. We appreciate your loyalty and look forward to your next visit.Safe Travels.

10/10 優異

Andre

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Emmie ws great helping my family with breakfast. It was also very clean and comfortable for our ahort 2 night stay.
於 2023 年 11 月住了 2 晚
Guest Services 於 2023年11月21日的回應
Andre;Thank you for completing the survey regarding your recent stay at the Holiday Inn BeniciaYour business is significant to us; we value your feedback and appreciate your loyalty; Safe Travels!

10/10 優異

Justin

商務旅客
讚好：職員與服務、設施服務和住宿狀況
I like the cleanliness . The breakfast was great!
於 2023 年 11 月住了 1 晚
Guest Services 於 2023年11月21日的回應
Dear Justin;Thank you for completing the survey regarding your recent stay at the Holiday Inn BeniciaYour business is significant to us, and we value your feedback; we appreciate your loyalty; Safe Travels!

8/10 不錯

Miguel (Fresno)

於 2023 年 10 月住了 2 晚
Guest Services 於 2023年11月24日的回應
Dear Miguel; We thank you for your feedback and for taking the time to review your resent stay with us. Safe travels

10/10 優異

Luis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front Desk staff was super friendly and helpful. The staff at the breakfast bar was also very helpful and always had a smile on their face, ready and willing to assist. This hotel will definitely be our to go hotel when we come to Benicia to visit our daughter.
於 2023 年 10 月住了 2 晚
Holiday Inn Express Benicia 於 2023年11月1日的回應
Thank you for your kind comments!

8/10 不錯

wook chong (downey)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to freeway
於 2023 年 10 月住了 1 晚
Holiday Inn Express Benicia 於 2023年11月1日的回應
Thank you for your feedback!

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Team Benicia 於 2023年10月24日的回應
We are glad to see you've enjoyed your stay with us. We try our best to deliver the best service possible. Hopefully whenever you are back in town you will consider choosing us once again. We'd love to have you back.

6/10 一般

Caitlin

於 2023 年 10 月住了 1 晚
Holiday Inn Express Benicia 於 2023年10月23日的回應
Thank you for taking the time to provide feedback for our hotel. Have a wonderful day!

10/10 優異

Maria Guadalupe

於 2023 年 10 月住了 1 晚
Guest Services 於 2023年11月11日的回應
Dear Maria Guadalupe;Thank you for completing the survey regarding your recent stay at our property. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

4/10 欠佳

INDUSTRIES

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月15日的回應
Dear Industries, we thank you for your feedback and patronage, safe travels!

8/10 不錯

Vincent

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Service at breakfast was very good
於 2023 年 9 月住了 7 晚
Guest Services 於 2023年10月11日的回應
Dear VincentThank you for taking the time to share your experience with us. Your feedback is much appreciated.

10/10 優異

Justin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Here for a funeral. Staff was very friendly. Especially the kitchen attendant emmie
於 2023 年 10 月住了 3 晚
Team Benicia 於 2023年10月10日的回應
We are so happy to see that you've enjoyed your stay, and appreciate the praise. Hopefully when you're back in Benicia you'll choose us again, we'd love to have you back.

8/10 不錯

Simone

於 2023 年 10 月住了 2 晚
Holiday Inn Express Benicia 於 2023年11月1日的回應
Thank you for your feedback.

8/10 不錯

Leticia

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was well-maintained. The bed and pillows were really comfortable. We stayed on a Sunday night and found it to be really noisy first thing Monday morning because our room was facing the street and it was garbage day. Enjoyed the free breakfast and coffee.
於 2023 年 9 月住了 1 晚
Guest Services 於 2023年9月26日的回應
Dear Alicia, we thank you for your feedback and patronage, safe travels!

10/10 優異

Kristi

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was a great little weekend stay
於 2023 年 9 月住了 2 晚
Guest Services 於 2023年9月25日的回應
Dear Kristy;We thank you for your feedback and patronage; Safe travels!

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to work
於 2023 年 9 月住了 1 晚
Team Benicia 於 2023年9月23日的回應
Dear DavidThank you for staying with us and leave us a review. Your business is much appreciated. Save travels and see you next time.

10/10 優異

lisa

讚好：整潔度、職員與服務、設施服務和住宿狀況
staff at front desk was very helpful and friendly
於 2023 年 9 月住了 1 晚
Guest Services 於 2023年9月10日的回應
Dear Lisa;We thank you for your feedback & patronage; Safe travels!

2/10 很差

Omaira

不滿：整潔度、職員與服務和住宿狀況
We check out early
於 2023 年 9 月住了 1 晚
Guest Services 於 2023年9月3日的回應
Dear Omaira; We thank you for your feedback and sincerely apologize for the negative experience. Safe travels back.

10/10 優異

Cathy Lee

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, clean room, delicious breakfast, nice staff!
於 2023 年 8 月住了 1 晚
Guest Services 於 2023年9月1日的回應
Dear Cathy Lee; We thank you for your feedback and patronage. Safe travels!

6/10 一般

Annalisa

家人同遊
讚好：職員與服務
不滿：住宿狀況
Staff were extra friendly. That is the only thing that was positive. This was more like $100 property and NOT what I paid for. I will never stay again.
於 2023 年 8 月住了 1 晚
Guest Services 於 2023年8月25日的回應
Dear Annalisa, we thank you for your feedback and sincerely apologize for the negative experience