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本頓維水晶橋凱富酒店的評價

2.5 out of 5
本頓維水晶橋凱富酒店
3001 NE 11th St, Bentonville, AR

評價

8.6

優異

10 分評分，優異；1003 則評價中有 502 則" "
8 分評分，不錯；1003 則評價中有 316 則" "
6 分評分，一般；1003 則評價中有 101 則" "
4 分評分，欠佳；1003 則評價中有 57 則" "
2 分評分，很差；1003 則評價中有 27 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Danny

於 2024 年 5 月住了 2 晚

8/10 不錯

Teresa

家人同遊
讚好：整潔度、職員與服務和設施服務
Beds were comfortable. But our main reason to choose this place was the hot tub. Which was not working. Was disappointing. We were on the 3rd floor and right above us was a lot of running and jumping. Did stop at bedtime for the most part. Other than that was a nice clean place . Very roomy. Would definitely stay again
於 2024 年 5 月住了 2 晚
GM 於 2024年5月22日的回應
Thank you for taking the time to give us a review. We are working very hard to get the hot tub back up and running. We would love to have you back in the future.

10/10 優異

Stefanie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Large clean room, very comfortable beds. Exceptional pool and work out room. Very friendly. Breakfast options were delightful. Entire staff pleasant and helpful. I enjoyed the lounge and delicious french fries and burger. Good job!
於 2024 年 5 月住了 2 晚
GM 於 2024年5月22日的回應
Thank you for taking the time to give us a review. We value each and everyone of our guest. We hope to see you and your family back in the future.

8/10 不錯

james

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
breakfast was cold at 6:10 am otherwise things was ok
於 2024 年 5 月住了 1 晚
GM 於 2024年5月17日的回應
Thank you for taking the time to review. We value each and everyone of our guest. I will be looking into the issue at hand. We hope to see you back in the future.

10/10 優異

Reba

多人同遊
讚好：住宿狀況
Management has been very courageous and efficient.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日的回應
Thank you for your review. We hope to see you back in the future. We here at the Comfort Inn strive to make your stay as awesome as possible.

2/10 很差

Ernesto

不滿：整潔度、職員與服務、設施服務和住宿狀況
Room was dirty and it smelled
於 2024 年 5 月住了 3 晚
GM 於 2024年5月13日的回應
Thank you for taking the time to give us a review. We value each and everyone of them. I will be looking into this.

6/10 一般

Renee

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Bathroom was dirty, missing lightbulbs in bathroom, tile floors were dirty, need anti slip surface in bathtub. Husband slipped getting out. Larger pillows needed. More trash cans and a full length mirror. Ice machine and jacuzzi did not work, also no plug for the tub. Front desk people were awesome.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日的回應
Thank you for taking the time to review. We value each and everyone of them. We are sorry we did not meet your expectations in some area's. We will do our best to have the issues at hand resolved.

10/10 優異

Carly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were in the Bentonville area for a wedding and this hotel was a great choice. It was clean and convenient to everything we needed to get to. Staff was friendly, check in and out was easy and it had plenty of space for my small family. I would recommend and stay again if in the area!
於 2024 年 4 月住了 2 晚
GM 於 2024年4月30日的回應
Thank you for taking the time to review. We value each and everyone of guest. We hope to see you all back in the future.

10/10 優異

Jill (Orange Beach)

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
GM 於 2024年4月30日的回應
Thank you.

8/10 不錯

Dwight

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
GM 於 2024年4月30日的回應
Thank you for taking the time to give us a review. We value each and everyone of our guest.

10/10 優異

Angela (Saint Louis)

於 2024 年 4 月住了 4 晚
GM 於 2024年5月17日的回應
Thank you.

10/10 優異

Nima (Wilmington)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great value for the price and very nice staff.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月22日的回應
THANK YOU FOR TAKING THE TIME TO REVIEW. WE WOULD LOVE TO HAVE YOU BACK IN THE FUTURE.

6/10 一般

Kristy

親子同遊
Pool out of service. Room was clean.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月22日的回應
THANK YOU FOR TAKING THE TIME TO REVIEW.

6/10 一般

Hollie

讚好：職員與服務
不滿：住宿狀況
The room was clean, but they were remodeling and there were areas that were run down.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月22日的回應
THANK YOU FOR TAKINGN THE TIME TO REVIEW. WE VALUE EACH AND EVERYONE OF OUR GUEST.

6/10 一般

Cheryl

於 2024 年 4 月住了 2 晚
GM 於 2024年5月13日的回應
Thank you

10/10 優異

KRISTI

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
GM 於 2024年4月16日的回應
Thank you for taking the time to review. We value each and everyone of our guest. We hope to see you back in the future.

8/10 不錯

Herbert (Germantown)

於 2024 年 4 月住了 2 晚
GM 於 2024年5月13日的回應
Thank you

4/10 欠佳

RENEE ROZE

不滿：住宿狀況
Pool and hot tub not available which is why I picked this location.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月10日的回應
Thank you for taking the time to give us a review. Here at the Comfort Inn we value our guest opinions. We are striving to have the repairs on the pool and spa completed this week. We would love to have you back in the future.

10/10 優異

Stacey

讚好：整潔度、職員與服務和住宿狀況
Could use more parking areas
於 2024 年 3 月住了 2 晚
GM 於 2024年4月4日的回應
THANK OU FOR TAKING THE TIME TOP REVIEW. WE APPRECIATE IT.

8/10 不錯

Jake (Prairie Village)

於 2024 年 3 月住了 1 晚
GM 於 2024年4月22日的回應
THANK YOU FOR TAKING THE TIME TO REVIEW.

8/10 不錯

Janet

於 2024 年 2 月住了 1 晚
GM 於 2024年3月25日的回應
THANK YOU FOR YOUR STAY HERE AT THE COMFORT INN.

10/10 優異

John

於 2024 年 2 月住了 1 晚
GM 於 2024年3月22日的回應
Thank you for stay at the comfort inn.

10/10 優異

ANDREW

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
GM 於 2024年3月22日的回應
Thank you for staying at the Comfort Inn

8/10 不錯

Kenneth

伴侶同遊
讚好：職員與服務
Was very close to Memorial Park where we spent most all our time. It’s under renovation now so our whole hallway was being worked on it seemed. Don’t know that anyone was on that wing other than us. Room was spacious and comfortable. Fan vent was noisy all night due to wind. It was a good place for our stay.
於 2024 年 2 月住了 3 晚
GM 於 2024年3月22日的回應
Thank you for taking the time to give us a review. We value our customers very much. We are almost done with renovations and would love to have you back in the future. The Comfort Inn Team

10/10 優異

Catherine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Vacation
於 2024 年 2 月住了 2 晚
GM 於 2024年2月6日的回應
Thank you for taking the time to review. We would like to have you back in the future. We strive to take care of each and everyone of our guest.

10/10 優異

Judy

多人同遊
讚好：設施服務和住宿狀況
Great price, clean and helpful staff
於 2024 年 1 月住了 1 晚
GM 於 2024年1月29日的回應
THANK YOU. WE WOULD LOVE TO HAVE YOU BACK IN THE FUTURE.

4/10 欠佳

Crystal

家人同遊
不滿：整潔度
Too much construction going on. No ice available on any floors. No pool. I feel like you should post that on the website.
於 2024 年 1 月住了 3 晚
GM 於 2024年1月29日的回應
WE APOLIGIZE FOR THE INCONVIENCECE. WE ARE WORKING HARD TO FINISH UP ALL RENOVATIONS AT THIS TIME.

4/10 欠佳

Kristen

家人同遊
不滿：整潔度和設施服務
Put us on a floor that was under construction had to walk by construction items rooms that were open with a bunch of junk in them. There were extension cords on the floor. The pool was also down nothing was said about this before booking. Our room was dirty. After complaining, they moved us to the fourth floor which had no construction. Never replaced anybody on the third floor. Windows on the outside the building are boarded up on the upper floors as well. Would not stay at this hotel again.
於 2024 年 1 月住了 2 晚
GM 於 2024年1月23日的回應
we are so sorry for the inconvenience. We are striving to complete all construction as fast as we can.

2/10 很差

Douglas (Bella Vista)

家人同遊, 伴侶同遊
不滿：設施服務
Major remodeling underway plus pool& hot tub out too!
於 2024 年 1 月住了 3 晚
GM 於 2024年1月23日的回應
We are very sorry for the inconvenience. We are working very hard to have all issues fixed as fast as we can.

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Poor choice
Attived at hotel to find pool was out of order was sent to a neighboring comfort inn, choice hotel. Check in was good staff was friendly , but 1st room had toliet lid broken, so they sent us across the hall to a diffent room, and it also had a broken toliet handle and also no hot water,definitely a poor choice.
於 2024 年 1 月住了 1 晚
GM 於 2024年1月8日的回應
I am so sorry to hear this. I will be looking in to this issue. Your review is much valued and I hate to hear your stay with us was not good. I will do my very best to have all issues fixed.

6/10 一般

Deborah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We made an online reservation. When I tried calling the hotel to make sure it had been received, the phone rang busy or just rang and never answered for hours. The lack of communication made me nervous, so we decided to go in person. The front desk lady was crabby apparently due to a mess in a room...? She did not apologize for the lack of phone answering, and insisted that the number worked by having me call the number--but it hadn't done that for 3 or 4 hours!? In the morning, the next counter person was fine. There was alot of remodeling going on. Anyways, our room was wonderful! The breakfast was also good. I would return to this hotel.
於 2023 年 12 月住了 2 晚
GM 於 2024年1月8日的回應
I do apologize for the inconvenience you had to deal with. Your feed back is very much appreciated. We value each and everyone of our guess. Thank you for taking the time to let us no. We would love to see you back in the future.

8/10 不錯

Mary

於 2023 年 12 月住了 3 晚
GM 於 2024年1月8日的回應
Thank you

6/10 一般

Gene

伴侶同遊
Average
於 2023 年 12 月住了 1 晚
gm 於 2024年1月5日的回應
thank you

4/10 欠佳

Tom

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Disappointed
This Hotel did not reflect the way it was described online, some of the amenities offered were not true… no soaking tubs and the pool was closed. They also did not reveal that they had a water leak and had major renovation going on. Our room was not affected but the hallway to get our room was. There was construction debris and plastic on the carpet. Fortunately there was no workers there during our stay.
於 2023 年 12 月住了 2 晚
GM 於 2024年1月5日的回應
We are so sorry to hear this. We are working hard to get issues fixed. Thank you for the review. We value everyone's review.

6/10 一般

Malcolm

讚好：客房舒適度
不滿：職員與服務
Double charge
I was charged twice. The person didn’t use my hotels.com check in and manually added me and did a separate charge. When I checked out and tried to get it resolved he told me he didn’t know how to fix it. I will either have to call to get this fixed since I had a flight and had to leave or will dispute the charge with Visa
於 2023 年 12 月住了 2 晚
GM 於 2024年1月4日的回應
I was out of office but will look into this right now. Thank you for letting me no.

6/10 一般

Afton

於 2023 年 12 月住了 2 晚
GM 於 2024年2月6日的回應
Thank you for taking the time to write a review. We strive to meet each and everyone of our guest needs. We hope to see you back in the future.

6/10 一般

Daniel

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
GM 於 2024年1月4日的回應
Thank you

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
GM 於 2024年1月4日的回應
Thank you

10/10 優異

Richard (North Fort Myers)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Barbara and staff are incredibly service oriented. Staff went out of there way to tend to my wife during this difficult trip.
於 2023 年 12 月住了 3 晚
GM 於 2024年1月4日的回應
Thank you

10/10 優異

Penny

於 2023 年 11 月住了 2 晚
GM 於 2024年1月4日的回應
Thank you

6/10 一般

Anne

親子同遊, 伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Everything was fine. The room was a good size and parking, check-in, etc was convenient. The one unhappy surprise was that we thought we were getting two queen beds as advertised, but they were clearly doubles! We were somewhat cramped in them and were happy to get back to out queen bed at home. Despite the beds, we had a pleasant stay.
於 2023 年 11 月住了 2 晚
GM 於 2024年1月4日的回應
In am so sorry to hear this. I do appreciate the review. We do hope you come back in the future and see us.

4/10 欠佳

CHRIS

家人同遊
不滿：職員與服務、設施服務和住宿狀況
The staff with the exception of Kayla was unhelpful. The breakfast and bath towels were of poor quality. Many of the rooms by us were under repair from water damage. That’s not the hotel fault but we were right in the middle of those roomss. I wouldn’t stay there again
於 2023 年 11 月住了 4 晚
GM 於 2024年1月4日的回應
I am so sorry to hear this. I will be looking into this. Thank you for the review.

4/10 欠佳

fred

伴侶同遊
不滿：整潔度和住宿狀況
Property is under construction with plastic covering floors and sheet rock, adverised pool is under repair and not available. Worst, was charged more than what expedia site liisted.
於 2023 年 11 月住了 2 晚
GM 於 2023年11月20日的回應
Thank you for taking the time to write us a review. We do appreciate each and everyone. I do apologize for the construction and hope to be done soon. I will be looking into your stay and see about being charged more. We hope to see you in the future. The Comfort Inn team

10/10 優異

Palmetta

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Information missing about renovation
Hotel is under renovation which I wasn’t aware of before booking. Our room looked to have been updated. Comfortable and quiet. Pool area was closed and under repair. Also something I was unaware of before checking in. I had been hoping to use the hot tub when I booked. I did have a nice room, hot breakfast, and friendly service.
於 2023 年 11 月住了 1 晚
GM 於 2023年11月20日的回應
Thank you for taking the time to leave a review we do appreciate it.

8/10 不錯

Dwayne

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Some water damage to rooms, so clean up currently going on in some rooms so have to walk thru some mess in hall, but they have done a good job to keep it clean as possible.
於 2023 年 11 月住了 1 晚
GM 於 2023年11月15日的回應
Thank you so much for your review. We appreciate it and hope to see you in the future.

2/10 很差

Michael

不滿：整潔度、職員與服務、設施服務和住宿狀況
This was like a scene from a horror. After finding my room, I decided I did not feel safe and decided to leave and stay somewhere else. I had planned (and paid) for a two night stay, but left immediately after seeing the state of the long dark halls and my room.
於 2023 年 11 月住了 2 晚
GM 於 2023年11月15日的回應
I am so sorry that you had this experience here at the Comfort Inn. We are truly sorry about the construction going on and hope to have it fixed as soon as possible. Thank you for the review we do appreciate it. We hope you have a change of heart in the future and come back and see us.

10/10 優異

Jane

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚
GM 於 2023年11月13日的回應
Thank you

6/10 一般

Phyllis

讚好：整潔度、職員與服務和住宿狀況
An average property. The staff was helpful & friendly.
於 2023 年 10 月住了 2 晚
GM 於 2023年10月30日的回應
Thank you

8/10 不錯

Kimberly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They had construction going on and still made stay ok. Close to Crystal Bridges Museum and downtown. Breakfast was great. Staff was friendly and accommodating.
於 2023 年 10 月住了 2 晚
GM 於 2023年10月30日的回應
Thank you we hope to have you back

10/10 優異

Kathy

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great War Eagle Stay
Even though there were renovations going there were not a lot of mess or smell from the paint or carpeting. The hotel was quiet and easy to get to.
於 2023 年 10 月住了 2 晚
GM 於 2023年10月30日的回應
Thank you Hope to have you back