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本通維爾溫蓋特溫德姆酒店的評價

2.5 out of 5
本通維爾溫蓋特溫德姆酒店
7400 Sw Old Farm Blvd, Bentonville, AR

評價

8.6

優異

10 分評分，優異；1005 則評價中有 528 則" "
8 分評分，不錯；1005 則評價中有 297 則" "
6 分評分，一般；1005 則評價中有 103 則" "
4 分評分，欠佳；1005 則評價中有 41 則" "
2 分評分，很差；1005 則評價中有 36 則" "

8.6/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Lara (Huntington Beach)

讚好：職員與服務
不滿：住宿狀況
nothing around it at all. people were very nice. fitness center was very old and lights would not stay on. elevator was broken? very very few food choices and noisy doors.
於 2024 年 5 月住了 2 晚

8/10 不錯

Nathan R

商務旅客
讚好：整潔度和職員與服務
the location was great. Not in the middle of everything. Peaceful
於 2024 年 5 月住了 2 晚

10/10 優異

Shiela

讚好：整潔度、職員與服務、設施服務和住宿狀況
I cannot say enough about the staff or the shuttle service. Two members of the staff helped us get our luggage in our daughter's car. My husband is recovering from surgery, and without their kind help, we would never have been able to make it all work. Many, many thanks!
於 2024 年 5 月住了 1 晚

8/10 不錯

Sandra (Shreveport)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place to stay. Only reason I did not give 5 stars, because fan/light combo in bathroom was too loud. No way to turn off noise without turning off light in bathroom too.
於 2024 年 5 月住了 1 晚
George 於 2024年5月23日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Alisa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was very well taken care of. Very clean with friendly staff. Hot breakfast was very good and it was fresh.
於 2024 年 5 月住了 2 晚
George 於 2024年5月22日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Nancy

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super convenient for the airport, friendly staff and always efficient
於 2024 年 5 月住了 1 晚
George 於 2024年5月22日的回應
Thank you for staying with us. We appreciate your feedback!

6/10 一般

Cathryn

家人同遊
讚好：整潔度、設施服務和住宿狀況
Handy to the airport and had free shuttle. Did experience hold up at check in- the receptionist lady was not that friendly and looked bothered that my booking through Expedia was giving her problems with putting through payment. Then something about incidental extra deposit that I could get back upon check out - confusing! And she didn’t seem to want to take time explaining
於 2024 年 5 月住了 1 晚
George 於 2024年5月22日的回應
Thank you for staying with us. We apologize for the inconvenience at check in. We appreciate your feedback!

8/10 不錯

Constance

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient to airport and free shuttle was a big plus. Furniture and decor very dated but except for one spot in bathroom very clean. Everything worked well and was well arranged.
於 2024 年 5 月住了 1 晚
George 於 2024年5月17日的回應
Thank you for staying with us. We appreciate your feedback.

4/10 欠佳

Joseph

家人同遊, 商務旅客
不滿：整潔度和住宿狀況
Arrived 5am on Sunday morning, left the property came back at 6pm and housekeeping didn’t even clean my room and the sheets were so dirty it looked like there was a huge urine stain. I had to switch rooms and am getting a run around about comping me for Saturday night
於 2024 年 5 月住了 3 晚
George 於 2024年5月16日的回應
We apologize for the inconvenience. Be assured that this is not our normal operating practice. Management will certainly look into the situation.

10/10 優異

Angela

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
George 於 2024年5月16日的回應
Thank you for staying with us. We appreciate your feedback!

2/10 很差

Maria

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
George 於 2024年5月16日的回應
Thank you for staying with us. We apologize that your stay did not meet your expectations. We appreciate your feedback!

10/10 優異

Gina

家人同遊
讚好：整潔度、職員與服務和設施服務
IT WAS GREAT
於 2024 年 5 月住了 1 晚
George 於 2024年5月15日的回應
Thank you for staying with us. We appreciate your feedback!

2/10 很差

Thomas

家人同遊, 商務旅客
不滿：整潔度和住宿狀況
First room had a musty odor with water on the floor near AC, second room had a bathroom door that had a 1 inch gap at top of hinged side and could not close on the other, stained up upholstery , dirty room, smelled bad and body wash container was empty. I have never written a review before but this place needed one.
於 2024 年 5 月住了 1 晚
George 於 2024年5月11日的回應
Thank you for staying with us. We apologize for the poor condition of your room during your stay. We will certainly address these issues and make the needed changes. We always value our guests' feedback.

10/10 優異

Katherine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
shuttle service was excellent
於 2024 年 5 月住了 1 晚
George 於 2024年5月7日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Shiela

We would like to stay longer
於 2024 年 5 月住了 1 晚
George 於 2024年5月7日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Dom and Star (Farmington)

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful facilities and staff!
於 2024 年 5 月住了 2 晚
George 於 2024年5月7日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Melissa

家人同遊
讚好：整潔度、設施服務和住宿狀況
Nice and spacious rooms that were well kept. Pool and hot tub were great for relaxing at the end of the day. Free shuttle service to the airport was also helpful
於 2024 年 5 月住了 1 晚

10/10 優異

donna

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
George 於 2024年5月7日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Chuck

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
George 於 2024年5月3日的回應
Thank you for staying with us. We appreciate your feedback!

8/10 不錯

Lynn

家人同遊
讚好：職員與服務和設施服務
Hotel is looking a little worn and could use some upkeep. For example, loose floorboards in our room and the tub didn’t work properly. But, it was a very quiet room, friendly staff and nice shuttle to airport at 4 am. Overall a good stay!
於 2024 年 4 月住了 1 晚
George 於 2024年5月3日的回應
Thank you for staying with us. We appreciate your feedback. We will certainly address the issues you've raised and apologize for any inconvenience.

10/10 優異

Paul

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's an airport hotel. Good for the airport but there's nothing else around. So if you're visiting the area for a few days may want to be closer to town.
於 2024 年 4 月住了 4 晚
George 於 2024年5月1日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Frank

讚好：整潔度、職員與服務和住宿狀況
We use this hotel whenever we fly out of the nw ark airport
於 2024 年 2 月住了 1 晚
George 於 2024年4月28日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Sheryl

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were all friendly and helpful. It was quiet. The room was a clean, average, hotel room, as I had expected. It met my expectations and needs. It was good value for the cost. The free shuttle to and from the nearby airport was very convenient. There aren't any dining options nearby so you will need to have transportation or order delivery.
於 2024 年 4 月住了 1 晚

10/10 優異

Gary

讚好：整潔度、職員與服務和住宿狀況
We were flying out of the airport it was perfect. Less than 5 minutes and they dropped us off at the door. Will definitely stay there again.
於 2024 年 4 月住了 1 晚
George 於 2024年4月23日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

donnie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
George 於 2024年4月20日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Rebekah (Lebanon)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is close to airport and a little out of town, so we had to drive to find a restaurant for dinner. But it was clean, quiet, rooms good size, we enjoyed the hot tub and the breakfast was good.
於 2024 年 4 月住了 1 晚
George 於 2024年4月17日的回應
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

10/10 優異

Brenda

讚好：整潔度
於 2024 年 4 月住了 1 晚
George 於 2024年4月14日的回應
Thank you for staying with us. We appreciate your feedback!

6/10 一般

Deborah

家人同遊
不滿：整潔度和住宿狀況
Bathroom was dirty and soap and shampoo needed refilled
於 2024 年 4 月住了 1 晚
George 於 2024年4月12日的回應
Thank you for staying with us. We apologize for the condition of your bathroom upon check-in. We will certainly address the issue with our housekeeping staff. We also appreciate the feedback.

10/10 優異

Christie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
New and clean but absolutely nothing in area that’s walking distance. Hotel does have shuttle that will take you into town for cheaper than Uber
於 2024 年 4 月住了 1 晚
George 於 2024年4月6日的回應
Thank you for choosing to stay with us. We appreciate your feedback!

10/10 優異

Leah

讚好：整潔度和職員與服務
Needed a place to stay close to the airport for an early morning flight. It was perfect and they had breakfast items early and fresh coffee. Made my day! Front desk was friendly and check in was fast.
於 2024 年 3 月住了 1 晚
George 於 2024年4月5日的回應
Thank you for staying with us. We greatly appreciate your feedback.

10/10 優異

Michael

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
nice place returning customer
於 2024 年 4 月住了 1 晚
George 於 2024年4月5日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Elie

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
George 於 2024年4月5日的回應
Thank you for staying with us. We appreciate your feedback.

8/10 不錯

Dana

伴侶同遊
Hotel has no water, hope it’s on soon or I will ask for a refund.
於 2024 年 4 月住了 1 晚
George 於 2024年4月3日的回應
We apologize for the inconvenience. The main water line for the city of Bentonville collapsed last night. Water service was restored to the hotel within an hour.

2/10 很差

Alicia

親子同遊, 商務旅客
不滿：住宿狀況
They have bed bugs and still charged us for our 5 rooms. The 5 rooms were supposed to all be $115 through Expedia however once we checked it only 3 rooms were $115 another one I was charged $125 and the another one was $140. All 5 rooms were the exact same room on the same floor. Whenever we found the bed bugs the hotel maintenance men and housekeeper said yep that’s bed bugs for sure and said they would notify the manager. The manager said that’s weird that’s never happened here before. We should have received a refund. I did not have the time to argue with him as my family and I were on the way to a funeral. We will never stay in a Wyndham hotel again anywhere. Not only are we out of over $500 on the rooms but at least $1000 or more in all of our belongings that we had to throw away.
於 2024 年 3 月住了 1 晚
George 於 2024年3月30日的回應
I would like to clarify. Regarding the room rates, you booked these rooms through Expedia and the rate per room is based on what you agreed to with Expedia at the time of your booking. The hotel has no control over the rates guests pay when booking through a third party. Secondly, you reported finding a single insect on the bed. When maintenance arrived to confirm, the guests were sitting on the bed with the insect on the bed. There were not several bugs as you've indicated. You also stated that if there was a bug in one room then there were bugs in the other rooms as well. The manager also informed you that she would not make any decision on refunds until a certified pest control agent came and inspected the rooms. After inspection, the pest control agent reported that he did not find any insects, nor, did he find any evidence that there were bed bugs in any of the rooms.

10/10 優異

Michelle

讚好：整潔度、職員與服務和住宿狀況
Nice
於 2024 年 3 月住了 1 晚
George 於 2024年3月30日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Gerry

商務旅客
No one ever indicated that not only was it isolated but they offer NO ASSISTANCE with shuttle services or anything else. There is no restaurant service within or even nearby. Cab services cost as much as a car rental
於 2024 年 3 月住了 1 晚
George 於 2024年3月29日的回應
Thank you for staying with us. Our shuttle service is for drop off and pick up to the airport. We do not travel to surrounding communities to pick up guests and bring them to the hotel which is why you needed cab services. While we are isolated with our location, there are several food delivery options available to hotel guests.

8/10 不錯

David (St Augusta)

讚好：整潔度、職員與服務和住宿狀況
Nice place set Off from most everything. Food 10 minutes away which is no big deal just beware
於 2024 年 3 月住了 1 晚
George 於 2024年3月30日的回應
Thank you for staying with us. We appreciate your feedback!

2/10 很差

James

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
George 於 2024年3月27日的回應
Thank you for staying with us. We apologize that your stay did not measure up to your expectations. Please let us know where we can improve so we may provide the best service possible to our guests.

10/10 優異

Roger

讚好：職員與服務和住宿狀況
Great staff (helpful). Nice room, great breakfast
於 2024 年 3 月住了 1 晚
George 於 2024年3月18日的回應
Thank you for staying with us. We appreciate your feedback!

8/10 不錯

Logan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
George 於 2024年3月17日的回應
Thank you for staying with us.

10/10 優異

Chantel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was very nice and quiet and clean. There was a Dollar General nearby and it was near the airport. To dine you had to drive at least 15 - 20 minutes back into town, but other than that, it was a very nice place. We would stay there again!
於 2024 年 3 月住了 1 晚
George 於 2024年3月16日的回應
Thank you for staying with us. We greatly appreciate your feedback.

8/10 不錯

EDUARDO

於 2024 年 3 月住了 1 晚
George 於 2024年4月3日的回應
thank you for staying with us. We appreciate your feedback!

10/10 優異

Jared

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
George 於 2024年3月13日的回應
Thank you for staying with us. We appreciate your feedback!

8/10 不錯

Jennifer

於 2024 年 3 月住了 1 晚
George 於 2024年3月30日的回應
Thank you for staying with us. We appreciate your feedback!

8/10 不錯

Lawrence

於 2024 年 3 月住了 3 晚
George 於 2024年3月30日的回應
Thank you for staying with us. We appreciate your feedback.

4/10 欠佳

Allison

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
George 於 2024年3月13日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Sheila

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was very nice, rooms were clean. Out of town not much traffic. The breakfast was wonderful. Would stay there again.
於 2024 年 3 月住了 1 晚
George 於 2024年3月13日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Dara

讚好：整潔度、職員與服務和住宿狀況
Appears to be newly renovated, good breakfast. Everything very clean
於 2024 年 3 月住了 1 晚
George 於 2024年3月13日的回應
Thank you for staying with us. We appreciate the feedback!

8/10 不錯

Charles

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
proximity to the airport is excellent , along with car storage and shuttle service.
於 2024 年 2 月住了 1 晚
George 於 2024年3月13日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Maria

讚好：整潔度
Great service
於 2024 年 2 月住了 2 晚
George 於 2024年3月13日的回應
Thank you for staying with us. We appreciate your feedback!