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"Good customer service "

"The front desk staff were extremely friendly and informative and made such a difference in our stay. Amenities were nice to have (laundry, coffee/tea station, breakfast even had a vegan food area, lots of seating provided, self-service locker storage area, cute rooftop terrace). They were renovating while we were there. Definitely recommend this place as it was walking distance to the rail station and main tourist sites. (Hotel was also close to town clocks so be warned you can also hear the town bells clearly if window is open)."

"Bedroom was nice"

"Room was comfortable, though rather basic and simple (only one chair in room). Optional breakfast, free coffee and tea provided. Easy access by short bus ride from train station and close to historic centre. Staff is very friendly and helpful. Great lobby area with plenty of seating. "

"The room is cozy but small, very convenient location with shops, grocery stores, transportation and main attractions. Guest cards are excellent so you can save some money moving around town. Anicca is such an amazing host. There is a kitchen that can be used in the main lobby with coffee machine, tea, and microwave. Terrace has an amazing view from the city. Online check-in was easy and convenient and hotel keys were on the app for easy access to the facility. I would recommend this hotel. "

"An excellent hotel right in the centre of Bern. A very nice room and good facilities "

"Great location "

"Very central location. Staff very helpful. Nice extras. Everything was great"

"A beautiful hotel!"