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金鑰匙酒店及餐廳的評價

3 out of 5
金鑰匙酒店及餐廳
Rathausgasse 72, Bern, BE

評價

8.0

很好

10 分評分，優異；507 則評價中有 158 則" "
8 分評分，不錯；507 則評價中有 222 則" "
6 分評分，一般；507 則評價中有 89 則" "
4 分評分，欠佳；507 則評價中有 27 則" "
2 分評分，很差；507 則評價中有 11 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.4/10 

環保程度

評價

2/10 很差

PUI KAM

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
櫃檯全日冇人接待，要去隔離餐廳搵接待員，非常不方便。房間沒有冷氣夏天去十分熱，最慘是入住當晚突然間電力供應故障，落樓下櫃檯沒人，打電話又沒有人接聽，跟住要發電郵找酒店人員，隔了10分鐘才有人打電話來詢問情況。在三十多度天氣下沒有燈沒有風扇情況下等了20多分鐘才有人來修理。弄了十幾分鐘後才有電力恢復供應，以後不會再入住這間酒店，因他的電力設施有問題。
於 2023 年 8 月住了 1 晚
Mike Jaussi 於 2023年9月8日的回應
Sehr geehrte Pui KamEs tut mir sehr leid, dass Sie eine schlechte Erfahrung mit unserem Service gemacht haben. Mit den betreffenden Mitarbeitenden habe ich die Situation angeschaut und Massnahmen ergriffen. Für Ihre Rückmeldung bedanke ich mich und hoffe, Sie konnten den Rest Ihrer Reise noch geniessen. Herzliche Grüsse aus Bern!

4/10 欠佳

真實旅客

於 2018 年 11 月住了 1 晚

10/10 優異

Winnie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, Good value for money
酒店位置很好, 鐘樓轉個彎就到
於 2018 年 9 月住了 1 晚
Alexandra Hagi, front desk 於 2018年10月13日的回應
Dear Winnie Thank you for your kind feedback and we are looking forward to welcoming you soon again in our hotel. Kind regards

10/10 優異

Ruo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置很好，离景点和中央车站都很近，交通特别方便
酒店很舒适，服务人员很和善贴心

2/10 很差

Cheuk Yu

不滿：職員與服務、住宿狀況和客房舒適度
Located in city centre with 15 minute walk from train station. Room is a bit small but clean and tidy. Since restaurants and Clock Tower are near, very noisy at late night! For the clock, it rings once every hour!

8/10 不錯

HUANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Sonia

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Hotel was clean, it was right downtown and walkable everywhere. Good breakfast and great staff.
於 2024 年 4 月住了 1 晚

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
We stay two nights Very impressive with the condition and service, so we extend stay one more night.
於 2024 年 4 月住了 2 晚

10/10 優異

Elizabeth

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent, helpful, friendly staff. Very comfortable quiet room. Walkable to town center. Delicious breakfast.
於 2024 年 4 月住了 1 晚
Alexandra, front desk 於 2024年4月17日的回應
Dear ElizabethThank you very much and all the best for you.Best regards

10/10 優異

Sabine

讚好：整潔度、職員與服務和住宿狀況
Wir waren zum zweiten Mal im Hotel Goldener Schlüssel, sehr nettes Personal und direkt im Zentrum. Frühstück lecker. Wir kommen wieder.
於 2024 年 4 月住了 1 晚

10/10 優異

Douglas

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nicely situated in an old part of Bern. My room was modest, but nice. Beautiful view of courtyard from window. Very nice and helpful staff.
於 2024 年 3 月住了 4 晚

8/10 不錯

Ge

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is at the heart of old town Bern. It’s convenient to walk to everywhere. Our room is a beautiful large room with a really vintage balcony. You get a great view of the old town buildings with red roof tiles, it was like right out of fairytale. Breakfast was included which was really convenient. The selection was not huge but sufficient. Despite our room being huge, the bathroom was small, and a makeshift glass divided room. It does not have real walls. I enjoyed my stay here, loved the balcony view, and had a good time in Bern.

10/10 優異

Heily

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Located in the center, ease access to public transportation, breakfast included and yummy, complemental tickets to public transportation, very nice staff. I highly recommended
於 2024 年 2 月住了 1 晚

10/10 優異

Angelia (Pittsboro)

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Haidar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The stay at this hotel was perfect !
於 2024 年 1 月住了 1 晚

6/10 一般

Hideki

不滿：整潔度
於 2024 年 1 月住了 3 晚

6/10 一般

Tan

親子同遊
讚好：職員與服務
不滿：設施服務
於 2023 年 12 月住了 2 晚

10/10 優異

Martial

於 2023 年 12 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和職員與服務
於 2023 年 12 月住了 2 晚

10/10 優異

Vicky

讚好：整潔度、職員與服務、設施服務和住宿狀況
We thoroughly enjoyed our stay at Goldener Schlüssel hotel. The staff were friendly and helpful, the location was perfect for wandering around the old city of Bern and our room was comfortable and spacious, it even had a balcony that overlooked the nearby streets. I would highly recommend this hotel.
於 2023 年 12 月住了 3 晚
Alexandra, front desk 於 2024年1月7日的回應
Dear Vicky Thank you for your kind feedback, it's a pleasure to welcoming you again with us.

8/10 不錯

Ivo (Grub AR)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Fabienne

於 2023 年 12 月住了 1 晚

10/10 優異

Nico

讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr zentral.
於 2023 年 11 月住了 1 晚
Amélie Mayr/Praktikantin, Front Desk 於 2023年11月30日的回應
Guten Abend Nico, Herzlichen Dank für deine positive Rückmeldung. Wir hoffen dich bald wieder bei uns begrüssen zu dürfen. Mit freundlichen GrüssenAmélie Mayr, Front Desk

6/10 一般

André

伴侶同遊
讚好：整潔度
Aufenthalt OK, sehr kleine Zimmer, sauber, super Lage, leider war die Bedienung am Frühstück sehr unfreundlich und das kalte Rührei vom Vorabend.
於 2023 年 11 月住了 1 晚
Samuel 於 2023年11月27日的回應
Lieber Gast, danke für die Rückmeldung. Wir arbeiten stetig daran, unsere Dienstleistungen zu verbessern.

10/10 優異

Miriam

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super . Bien situé . Propre . Petit dej excellent
於 2023 年 11 月住了 1 晚
Reception 於 2023年11月23日的回應
Merci, pour votre Feedback! Nous sommes heureux que vous ayez apprécié.

2/10 很差

Paul

於 2023 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Alexandra Hagi, front desk 於 2023年11月12日的回應
Dear guestThank you very much for your kind feedback.Best regards from Bern

8/10 不錯

Roger

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Alexandra Hagi, front desk 於 2023年11月12日的回應
Dear RogerThank you very much for your kind feeedback to your stay.Best regards from Bern

8/10 不錯

Barbara

於 2023 年 10 月住了 1 晚
Alexandra Hagi, front desk 於 2023年11月12日的回應
Dear BarbaraMany thanks for your kind feedback to your stay.Best regards from Bern

8/10 不錯

Peg

讚好：整潔度、職員與服務、設施服務和住宿狀況
Small rooms but clean and comfortable in the heart of Bern. Unfortunately, we were there on a day the restaurant closes so we were not able to dine with. Breakfast was good.
於 2023 年 9 月住了 1 晚
Alexandra Hagi, front desk 於 2023年11月12日的回應
Dear PegThank you very much for your kind feedback to your stay.Best regards from Bern

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wunderbares und zentrales Hotel mit gutem Feühstück in der tollen Altstadt von Bern.
於 2023 年 10 月住了 1 晚
Alexandra Hagi, front desk 於 2023年11月12日的回應
Vielen Dank für Ihr freundliches Feedback, welches uns sehr freut.Beste Grüsse aus Bern

10/10 優異

Ellen

讚好：整潔度、職員與服務和住宿狀況
Very nicy staff and clean and quite room
於 2023 年 10 月住了 2 晚
Reception 於 2023年10月22日的回應
Dear Guest, we are very pleased to hear that you had a wonderful stay at our hotel. We wish you all the best and hope to see you again in the future! Kind regards, Samuel

10/10 優異

sudhir

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a nice surprise with the place . It was so close to the Einstein house and other places to walk or take Tram. Even to train station it was easy by Tram. Hotel was nice, staff was very good. Breakfast was good with lot of options. Loved walking the streets and it was very safe even at night. Room was big enough for our family . Restroom was remodeled looks like but they forgot to put locks and should add more privacy to the bathroom . Would definitely visit again.
Reception 於 2023年10月22日的回應
Dear Guest, we are very happy to hear, that you had a great stay in Bern and enjoyed our Hotel. Gladly we would welcome your family anytime you decide to visit again. Kind regards, Samuel

8/10 不錯

Nadia

於 2023 年 10 月住了 1 晚
Reception 於 2023年10月22日的回應
Dear Guest, thank you very much for the good rating. Hope to see you again. Samuel

6/10 一般

真實旅客

不滿：整潔度和客房舒適度
Australian tourist
Initial room given to us was 32C, while outside it was only 23C. Curtains in the room were dishevelled and partly off the rod. The toilet was literally arms length from the side of the bed. We asked to change rooms because of the stifling heat. The duty manager was able to move us into a slightly cooler room and provided a fan. Breakfast was quite good though. All up disappointing for the price. I would not recommend this hotel.
於 2023 年 9 月住了 2 晚
Brigitte Tellenbach, Reception 於 2023年10月8日的回應
Dear AnonymousThank you very much for your feedback. Unfortunately, we do not have air conditioning in our hotel as our hotel is a Unescco World Heritage Site. However, we are happy that we could offer you a room change and that you liked our breakfast.Kind Regards

8/10 不錯

Bente

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Brigitte Tellenabch, Reception 於 2023年10月8日的回應
Dear BenteThank you for your feedback.Kind regards

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel in a great location
The hotel is well located within easy walking distance from the station and with lots of local restaurants and shops around it. The area is very popular with young people which makes it pretty noisy until around 1am. Breakfast was great. My only complaint is that the TV could not pick up English speaking channels and no-one at the hotel could fix it (so they gave me a slightly reduced rate). Otherwise it was a great place to stay.
於 2023 年 9 月住了 3 晚
Brigitte Tellenbach, Reception 於 2023年10月8日的回應
Dear Robert Thank you for your feedback. We are very sorry that we could not solve the problem with the English channels on the TV. We are very pleased that you enjoyed your stay with us in Bern.Kind regards

8/10 不錯

Karyne

讚好：整潔度和職員與服務
不滿：客房舒適度
於 2023 年 9 月住了 2 晚
Brigitte Tellenbach, Reception 於 2023年9月28日的回應
Dear KaryneThank you for your feedback.

8/10 不錯

MEIRE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
No geral gostei mas o quarto era pequeno e muito quente, sem nem mesmo um ventilador. Bem localizado. Café da manhã excelente. Pessoal atencioso.
於 2023 年 9 月住了 1 晚
Brigitte Tellenbach, Reception 於 2023年9月28日的回應
Dear MeireThank you very much for your feedback. In every room we have a fan in the closet ready for our guests during the summer. We are very pleased that you enjoyed the breakfa

8/10 不錯

Martina (Seewen)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Hotel ist sehr gepflegt und das Personal sehr zuvorkommend. Einziger Kritikpunkt ist der Lärm aus der Gasse. Aber immerhin gabs Oropax :-)
於 2023 年 9 月住了 1 晚
Brigitte Tellenabch, Reception 於 2023年9月28日的回應
Liebe MartinaHerzlichen dank für Ihre Rückmeldung. Es freut uns das sie einen schöne Aufenthalt hatten. Es ist so wir sind in einer belebten Gasse. Wir habne auch Zimmer auf die Hof Seite, diese sind etwas weniger vom lärm betroffen.Freundliche Grüsse

10/10 優異

JORGE

於 2023 年 9 月住了 1 晚
Brigitte Tellenbach, Recetpion 於 2023年9月28日的回應
Dear JorgeThank you for your feedback.

10/10 優異

young sung

於 2023 年 9 月住了 1 晚
Brigitte Tellenbach, Reception 於 2023年9月16日的回應
Dear Young SungThank you for your feedback. We are very pleased that you had a nice stay with us.

8/10 不錯

Debora

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms are very clean and comfortable. The staff are friendly, knowledgeable and helpful.The location is perfect for central Bern and very close to trams and busses. The only down side was that the room was just above a sidewalk cafe. A party went on until 4.a.m. We had to close the windows because of the noise and smoke. Closing the windows made us uncomfortable with the summer heat as there were only fans and no air conditioner. I suggest you ask for a room that does not open to the street in summer times. Otherwise it was a perfect place to stay.
於 2023 年 9 月住了 2 晚
Brigitte Tellenbach, Reception 於 2023年9月9日的回應
Dear DeboraThank you for your message and thank you for the feedback. As we are in the middle of the old town, the rooms on the street side are a bit noisy. But we also have rooms on the courtyard side. These are quieter. Only in case we can welcome you again another time.Kind regards

8/10 不錯

BABAR (Branford)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We stayed one night and really enjoyed the location. The hotel is in the middle of town on a street with many restaurants and shops (walking only street although cars can drop off passengers and bags). We really enjoyed walking through the city. Parking was very convenient a block away in a very large (and empty) parking garage with a discounted rate through the hotel. The room was large but bathroom was tight (it was a pod that had been added to the room). Since the hotel (and city) is on the older side, there was no air-conditioning. We used the fans provided in the room, which worked well as we were on the second floor. The only issue was that it is a very busy street with restaurants that are open late so we had to close the window both late at night and in the early mornings (many deliveries). The breakfast was in the restaurant on the first floor and was good. Overall we had a great stay and would considering staying again.
於 2023 年 8 月住了 1 晚
Mike Jaussi 於 2023年9月8日的回應
Dear BABARThank you very much for the review and welcome back in Bern! Have a safe journey and see you soon! Mike

8/10 不錯

Adrien

讚好：整潔度、職員與服務和住宿狀況
Tolles Hotel an fantastischer Lage. Das Einzelzimmer war etwas klein aber für eine Nacht ok
於 2023 年 8 月住了 1 晚
Mike Jaussi 於 2023年9月8日的回應
Guten Tag AdrienVielen Dank für Ihre Bewertung und auf bald in Bern! Herzliche GrüsseMike Jaussi

8/10 不錯

Patrick

讚好：整潔度、職員與服務、設施服務和住宿狀況
...
於 2023 年 9 月住了 1 晚
Mike Jaussi 於 2023年9月8日的回應
Lieber PatrickHerzlichen Dank für die gute Bewertung und hoffentlich auf bald wieder!Herzliche Grüsse aus BernMike Jaussi

8/10 不錯

Paulus

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Einfaches Zimmer, alles vorhanden
於 2023 年 8 月住了 1 晚
Alexandra Hagi, front desk 於 2023年8月30日的回應
Dear PaulusThank you for your kind feedback.Best regards from Bern

2/10 很差

Elena

於 2023 年 8 月住了 1 晚
Reception 於 2023年8月23日的回應
Dear ElenaThank you for your review. Unfortunately, you did not tell us what you did not like about us and so we cannot improve. We are sorry that you did not like your stay with us and wish you all the best.Kind Regards

8/10 不錯

Anthony

家人同遊
讚好：整潔度和住宿狀況
於 2023 年 8 月住了 1 晚
Brigitte Recption 於 2023年8月22日的回應
Thank you very much for your great feedback, it makes us very happy.