We arrived after 4 pm per check in procedure. Linens were not available. The property manager said that the service was late. While she contacted them and responded to our complaints they were not delivered until after 9 pm and as a young family that meant no sheets and towels until the next day. We scrambled to make do.
The house has three bedrooms and a decent sized kitchen and living room but suffers from poor to non existent lighting, shabby furniture (a sofa with stains and bad odor), flies and apparent mold on bathroom sink. The property had no written instructions or helpful orientation materials. We had to ask for the WiFi and password. While we were told a cleaning service cleaned before our arrival, the trash can was full of the prior renter's garbage. We were not aware that we had to take out the trash Monday morning - ie the prior renter’s trash. Even if it is the house policy to require this, is it truly the renter’s obligation to remove trash from a prior renter? Shouldn’t the owner pay for the cleaning service to do so?
We have asked the property manager for a refund of a night’s rental fee but have not received a response. Please advise.