Thank you for taking the time to do our review. We enjoyed hosting you and hope to have you stay again.

Sara, it was such a pleasure having you and your guests. We would love to host you again.

Thank you for the fabulous 5 star review. It was a real pleasure having you and your group stay with us. You were the perfect group to host. We look forward to having the opportunity to host you again.

We appreciate the feedback, we will use it to improve our guest experience and look into adding more cooking amenities for future guests. Regarding our exterior security cameras, our insurance company explained it as, hotels have cameras for their protection and so should you, to protect your assets. We do utilize our cameras in the self check-in process to verify headcount at check in / check out, to compare with the reservation booking and county compliance. Based on our photo verifications prior to your check-in I counted at least 25 towels stocked for your stay with 12 people, our laundry room is also stocked with supplies should guests feel a need to refresh the towels. Thank you for bringing these points to our attention! We enjoyed hosting your group and look forward to having you again in the future!

Thank you Jessica for your great comments. We are so happy your group enjoyed your stay with us. We hope you will consider making your Big Bear trip an annual event and allow us the honor to host you again. 🤗

Thank you so much for the review! It does suck that the city is so strict about rules around noise, parties and groups. We have the same concerns when our family stays at the cabin. I understand the locals not wanting to hear noise every night but also wish we could enjoy our property fully. We do our best to navigate around local complaints and still make the best of the trip. Hoping next time we can help you do the same!

It was such a pleasure hosting you Dolores and we look forward to hosting you again. Thank you so much for your review!

Thank you so much for your review and kind words, we hope to host you again in the future!

Thank you so much for your review, we are happy to surprise guests with new upgrades as often as we can!

Juan I am so sorry to hear about your experience, I wish I knew during your stay so we could have addressed it for you. There has been no other concerns with hot water since you checked out and we had a handy man out today to inspect and he confirmed there was nothing wrong in either bathroom. When it’s snowing and the weather is very cold outside the pipes may take longer to warm up than expected, mountain living is quite chilly. We hope you give the cold pipes up here another chance and we can host you again in the future!

Thank you for the feedback Betsy. I’d like to take a minute to address some of the concerns expressed in your review. To address your concerns on space, the bedrooms are standard sized rooms and we have done our best to make good use of the space to accommodate the number of guests allowed in our listing. As outlined in the listing and the house rules, there is an additional table and chairs in the closet that will accommodate the additional five people if needed at the dining room. The location is in Big Bear City and is not Sugarloaf. We are 4 miles from Vons, 6 miles from the Village and 6 miles from Snow Summit. The lot the home sits on is approx. ¼ acre and the home sits toward the back of the property, providing ample driveway space to accommodate up to six vehicles. This layout also allows additional space between the home and the street. Our home is cinderblock construction with dual pane windows and muffles any street noise very well. As written in the house rules also, there are space heaters available for the bedrooms if needed in addition to the new wall heaters we recently installed. The chipping on the bathtub is normal wear and tear. The tub is original to the home, making it 56 years old and we feel it adds to the charm of the cabin feel. The chips mentioned do not affect the function or sanitation of the tub in any way. Although we appreciate constructive feedback on ways we can make our home more comfortable for our guests, we do not appreciate guest that do not read the house rules and have little respect for others property. In this situation Betsy took advantage of our hospitality, disregarded our house rules and damaged our property. The box spring in the bedroom was broken from their children jumping on the bed and the carpets and mattresses were soiled with urine. Additionally, Betsy did not take responsibility for the damages by paying for all repairs and in turn left the review above. I have a large family myself and have stayed in this home and many other Vrbo’s on multiple occasions without damaging the property. I would hope and expect anyone staying in our home would treat it as their own and leave it in the same condition they received it.

Thank you so much the feedback Michelle, things happen in the house and we rely on your feedback to fix it! Bathroom all fixed and we have added a message at check in to remind everyone where the extra plug in heaters are in case they didn’t see it in the house manual and to start the house heater earlier in the evening when the sun sets to get the whole house warmed up before bedtime. The temperature drops so significantly when the sun sets in the mountains we forget to get ahead of warming up the whole house in time. Your feedback helps others and us to keep getting better and better, I appreciate it! We look forward to hosting you again in the future.

Thank you so much for your review Tania! It was a pleasure hosting you and we look forward to hosting you again in the future!

I am so happy to hear your stay was so great! We are putting all money back into the property so you will be even more pleased on your next visit! We look forward to seeing you again ☺️

You were a pleasure to host Steve and we hope to see you again!

Thank you so much for staying with us and being such respectful and clean guests. We look forward to hosting your group again in the future!

Glad you enjoyed the stay! Come back and visit us in the winter, it’s really magical.

Thank you for staying with us Daniel, I am so happy Maurice loved the game room and we had his favorite movie! Keep us in mind for your next visit.

Thanks Brittney! I’m so glad we were able to accommodate your last minute trip to the lake and you enjoyed yourself, we can’t wait to host you again!

Thank you so much for your Feedback Angela! We have since changed the keypad and setup backup key solutions in the event of battery failure. Your feedback helps us to be better each rental. I hope we get the chance to host you again and you can see your feedback making a difference!

Thank you so much for the review Michelle, hosting you and your group was such a pleasure and we hope to host you again in the future!

Thank you so much for your review John! We look forward to hosting you again in the future!

Thank you so much for your review! We cannot wait to host you and your group again!

Thank you so much for your kind review, I am so glad you had a great stay and we can’t wait to host you again!

Thank you Rhea! We would love to host you and your family again in the future and so happy everyone had a great trip!

Thank you Moses! It was a pleasure hosting your family and look forward for hosting you again in the future!