The location is good and the property manager communicated very effectively. There were a couple issues that impacted our rating--we ran out of propane on the grill, and the property manager did not supply a replacement. It was suggested that we purchase a new one, which we decided not to do. We were not allowed to play music outside, while the next door neighbor was blaring a big screen television. The property was very clean, but there were no back-up batteries for the fireplace, and the batteries were dead. For the price, it would be expected to supply coffee, ice, and some backup batteries. IWe did investigate some comparable options that offered different amenities. We will definitely return to Big Bear Lake. It was a great time!