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Reviews of Sky High Estate has amazing lake views! Spa and Pool Table!

Sky High Estate has amazing lake views! Spa and Pool Table!
Big Bear Lake, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 15 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 6 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.4/10

Cleanliness

Reviews

8/10 Good

Anthony C.

Liked: Cleanliness
Great getaway hosue
House was really nice and a great little getaway with some friends. Would be nice if there were vents or heaters in some of the rooms on the second floor as it does get cold in there. Other than that, had a great time and house was great.
Stayed 2 nights in Dec 2023

6/10 Okay

Linda N.

Liked: Cleanliness
Unlivable conditions and failed to take immediate action
My group checked in Friday 3/24/23 afternoon around 5pm for a two night stay. Check-in required going to an agency to do an in person check-in. In person checkout was not required. As soon as we entered the home, the house was freezing. I called the number that was given on the directions for help, and no one came to help turn on the heat. We had three young children and 12 adults. We had to go out and buy wood to try and warm up the upstairs living room/dining room area, but it was still extremely cold. We ended up having to bring everyone to the lower ground floor where the table games and two of the rooms with the bunk beds were, to keep warm. We ended up all sleeping downstairs wherever we could find space on the sofa, and floor. We couldn’t even sleep comfortably or use the rooms that we paid for, due to the unlivable conditions with no heat upstairs for 4 of the rooms. Both master bedrooms and the two rooms with the queen beds were too cold to sleep in. After multiple messages, the host finally responded and someone finally came out the following day and turned on the power breaker. We finally had heat on for the second night. I’ve asked about possibly getting some type of reimbursement due to the living conditions of our first night, but no response. There were multiple mouse traps in the garage, so we were also a bit turned off by those, and there was no WiFi, so we couldn’t use the TVs. Some people in my group had work to do, so we had to tether our own internet from our phones. The basic necessity of ensuring that the heat was working, should have been addressed the first night, especially because we had young children with us.
Stayed 2 nights in Mar 2023

2/10 Terrible

keke l.

Disliked: Cleanliness
Worst experience, and total disregard for safety by the host
STAY FAR AWAY FROM THIS PLACE.. Once the owner has your money they will stop responding to you. Feel free to reach out directly to me and I can show you all the screen shots of no responses as well as pictures of the condition of the house. We were looking forward to a trip in the mountains but knew a storm was coming in so we asked about heat as well as specifically asking about snow shovels to which we never got a response. We also asked about rescheduling or cancelling due to record snow and what would happen if the roads got closed,finally got a voicemail the day before our trip saying they were to remain open and there would be no option other than to forfeit the money, but if we had any questions to call back in a minute before they were leaving the office. After feeling like we had no options we decided to go anyways. We hardly made it up the unplowed street and climbed up the unplowed stairs. Inside we find wires sticking out of the wall where the thermostat should have been, so there was NO heat upstairs and the fireplaces did not work. We called immediately to a 24 hour help line and were told that no one could come out because the road conditions and then hung up on trying to find out options. Having elderly and young kids now stuck in a house with no heat in a snow storm on a street that isnt plowed we decided to drive back home as we did not want to get stuck up there. It wasnt til the next late afternoon they offered a different house after we left already.
Stayed 3 nights in Feb 2023

10/10 Excellent

Joseph R.

Liked: Cleanliness
Amazing property
This property did not let down. Its in an amazing location, at the end of a road over looking the big bear village. It stands pretty much by itself at the end of a road with the only other property being a rental as well. Since it was empty we pretty much had seclusion for the whole trip. The pictures don't do this place justice. I was so blown away by the size of the house. The garage can hold 4 sedans comfortably and the upstairs living room is massive. It's well stocked with cookware and glass wear for all types of cooking. Pros: Amazing location. big garage great heater hot tub has a nice Mountain View beds were good Master bedroom has LOTS of space Very nice cookware cons There were a few lights out, but nothing major Some cracked tile on a staircase the driveway is not friendly to lowered cars, but any regular height car should be fine. Heater can cook you out if you don't get it properly. I'd say 66 to 68 is the prefect range for cold weekends. If not then it spend so much time getting warm that the whole room gets really hot. (it was 25 degrees on the coldest night when I went) This isn't really a con, just kinda thought I'd mention it, the upstairs heater thermostat was hidden behind a fake tree on the staircase, but we found it after looking for a little bit. All in all this place was amazing and I will definitely stay here again.
Stayed 3 nights in Oct 2022

8/10 Good

Michael L.

big bear 2022
the location is great but there are a few things this place needs since the price per night is very high, patio glass doors difficult to lock, only one wine glass, no coffee filters, top oven doesnot work, lots of broken tile at the foot of stairs, railing in outdoor access is rough and peeling, the rec room had one cracked ping pong ball, the table tennis paddels were junk, the pool cues are junk, adjacent to the dining table the wall looked like someone sprayed it with soda, need to be cleaned, the spa was very good, as was the garage space for parking, the house needs some sprucing up, we did have a good time,
Stayed 3 nights in Jan 2022

6/10 Okay

Tracy P., Palm Desert, CA

has a lot of potential......lacks up keep
Overall the company we had made our trip! The property itself was okay....... I'm guessing because on the outside it looks amazing but on the inside and when actually using the appliances and not to mention the (downstairs beds were very uncomfortable) I really think then yes it would have been worth the money but because we paid a hefty price for 3 nights, needless to say I would not recommend staying here. A bit disappointing!!!!! it sucks that a somewhat nice property is not kept up at all. Too bad! but in the end I know people read reviews. I only wish management would take that in to account!!!! But highly doubt it. So if you do book this property. Just remember, I told you so!!!!
Stayed 3 nights in Sep 2021

10/10 Excellent

Erin G., L.A./Las Vegas/World-wide

Liked: Cleanliness
LOVED THIS HOUSE!
House is nice and spacious and in a terrific location with close proximity to the village. With being the last house on the street, it butts up directly to trail heads to enjoy nature. It even boasts a lake view! I read some of the reviews and always get turned off by people complaining, however, the downstairs couch truly needs replaced. This home is nice and hearty and can withstand foot traffic and has pretty much everything one might need on vacation (except most homes keep some stock of cooking supplies, be prepared to bring any oil, spices, salt, coffee filters, etc) The hot tub is a bit slow to heat up but worked fine once we got it going and was very relaxing to enjoy while staring at unobstructed view of the beautiful mountain. Overall, I would definitely stay here again! Thanks for sharing your lovely home with my family!
Stayed 5 nights in Sep 2021

4/10 Poor

Lesly B.

Disliked: Cleanliness
Not the most comfortable stay
Area is nice, spacious. Kitchen lacked certain things we needed. Furniture is old. Some people in the group got bed bug bites. I couldn’t sit on couches thinking I would get bit. Mouse was found running around inside the house. I messaged owner a month before our stay to see if some of the things on the reviews were fixed but didn’t here from him. Probably wouldn’t stay here again.
Stayed 2 nights in Aug 2021

8/10 Good

Amy S.

Liked: Cleanliness
Great house. Needs work.
Awesome location and awesome great room. However, pull out bed in the game room broke. Extra cot broke. Low on glassware and cups. No cushions for outdoor chairs. Lots of things could be improved but we still had a fantastic time.
Stayed 2 nights in Jul 2021

8/10 Good

Kaitlyn N.

Liked: Cleanliness
Ironwood Estates
Great location and very spacious. It had everything we needed to make our stay comfortable. Perfect location where we were able to watch the fireworks right from our balcony. Only negative is the plumbing in the kitchen sink and one of the bathroom sinks are slow to drain. The couch and sofa sets old, you can see the wear and tear. Overall, we’d stay here again.
Stayed 3 nights in Jul 2021

10/10 Excellent

Clint and Natalie S., California

Liked: Cleanliness
Excellent Family Reunion Home
We had a great week staying here! The home was beautiful, with lots of space. The kitchen was great for cooking for our large group. Our group had a lot of children, so we loved that they had a hang out area in the basement. The location was perfect - close to main street and the alpine slides, a gorgeous view of the lake, and a quiet neighborhood. The kitchen needs a can opener and scissors. The home does not have AC, as far as we could tell. It was roasting when we first arrived, but once we opened the windows, it cooled down. It was in the 90s while we were there. We would definitely stay here again.
Stayed 4 nights in Jun 2021

10/10 Excellent

Amanda S.

Liked: Cleanliness
Awesome
House was awesome. Big and beautiful. Easy stay and definitely worth it
Stayed 3 nights in May 2021

8/10 Good

Patrick B., Glendale

Liked: Cleanliness
Great location, Big House, AWESOME views.,.needs TLC
Loved this house, and everyone enjoyed their stays. The Views were spectacular, the home was HUGE. Everyone got a comfortable room, and the fact that there is a game room was just an amazing kicker! SO we all had a great time, and fit wonderfully in the common areas. Id love to stay here again, but definitely hope it's cleaner. The home does need some TLC though because you can tell its been used a lot. A number of tiles on the staircase are broken (don't walk barefoot), the carpets are worn out and black/stained in parts. A lot of the windows in the common areas were quite dirty and unwashed.
Stayed 2 nights in Feb 2021

10/10 Excellent

Cari F.

Liked: Cleanliness
House is great for multiple famiies
We had a couple families stay during a ski trip. Layout of the house worked really well with adults and teens. Lots of space, we did not feel like we were on top of each other. We all said we would stay here again.
Stayed 3 nights in Feb 2021

10/10 Excellent

carlos t.

Liked: Cleanliness
Awesome Cabin
We were pleasantly surprised with the views and how private the cabin was, The photos don’t do it justice. The cabin is the last house on the street so it feels very secluded. we will definitely be coming back.
Stayed 2 nights in Jan 2021

10/10 Excellent

Vahag M.

Liked: Cleanliness
Nice location, close to the City activities
Overall house was awesome, would stay again. Many stairs throughout house. House had a nice view. Sink and one of the bathrooms just had a plumbing issue, not a big deal. Thanks again!!
Stayed 2 nights in Dec 2020

6/10 Okay

Sarkis O.

Disliked: Cleanliness
broken things
Location was great! BUT, the furniture was broken. one chair in the dining , one chair to lounge on in kitchen and one all the way in the game room. The dishwasher was broken, the microwave was broken. the couch in the living room had pillow that were alllll ripped. Considering the price we paid nightly wasn’t worth it unless you don’t care about broken items and just for location.
Stayed 3 nights in Nov 2020

8/10 Good

Artur A.

Liked: Cleanliness
Nice place , the tvs don't work in some rooms and stairs everywhere.
Very nice house but too many stairs and tvs don't work and they have very old furniture. The location is great. The size is great just needs to be remodeled .
Stayed 3 nights in Oct 2020

10/10 Excellent

Erica M.

Liked: Cleanliness
Big Bear for Labor Day
This home was beautiful, clean and overall comfortable to stay 3 nights at. We had 10 people and there was lots of room. Only bummer was the dishwasher wasn’t working so cleaning dishes for 10 people everyday was a lot of work
Stayed 3 nights in Sep 2020

10/10 Excellent

Julie C.

Liked: Cleanliness
Sky High Resort
It was AWESOME! Didn’t have any issues with property. The dishwasher was the only thing that did not work. Everything was great!
Stayed 4 nights in Aug 2020

6/10 Okay

Cindy D.

Liked: Cleanliness
Amazing property but poor maintenance
My family has stayed at this house twice over President’s Day weekend (this year and last). It is an amazing property w/an absolutely unbeatable location. You can walk to the village & there is sledding on a public space right behind the house. The location literally could not be improved upon. The property looks clean & well maintained; the first year there were only minor plumbing issues; toilets would run if you didn’t jiggle the handles. Given how nice the house & how ideal the location, I made a note of the address & booked early this year. This year was a whole different story. The house still looked pretty clean & well maintained, but the plumbing was a disaster. When we got there, we found a notice from the water department that the water had been turned off because it was a 2nd notice of excessive usage. When I called 5 Star Property, they first said, “Oh maybe it’s an old notice, are you sure the water is actually off?” Well yes, it was off, but clearly this is an ongoing issue with this property or they would not have thought it might be an old notice! So they said they’d send a plumber within a couple of hours. When I called the water department, they told me that the amount of water leaking was a lot, and also that, in their opinion, 5 Star Property Managers had an ongoing problem with issues like this. When the plumber arrived, he said the excessive usage was caused by a tap being left on, but other than that, there was one toilet we needed to watch because it might run. He also mentioned that after our house call, he had 2 more jobs on 5 Star Properties. He also said he was going to tell them they needed to replace some toilets on this property. Again, this points to the fact that there are ongoing plumbing maintenance issues....this wasn’t a “one off” occurrence. We stayed there over the weekend, but found that the property had massive plumbing issues. Virtually every toilet required jiggling of the handle to keep it from continuing to run. But the worst was the second master suite. It leaked so much, we had to keep it turned off except for flushing & it STILL leaked all over the floor. When I contacted 5 Star about the issues, I got a very nice reply saying they’d look into what happened, but then nothing. I’ve NEVER left a bad review before now. This is a premier property (for which they charge premium prices). If I were the owner, I’d be looking for a new property manager.
Stayed 3 nights in Feb 2020
Response from VrboOwner on 30 Jun 2023
Thank you for the review and I am sorry you had plumbing issues during your stay. The reason our manager thought it was an old notice was due to the fact that we sent the same plumber out the prior week and he said he fixed all issues and notified the water company. Unfortunately he did not fix the issues properly and they shut it off again next week. We manage the property, but hired a licensed plumber to complete the job. Unfortunately he did not complete his job. We will now be working with a different plumber.

10/10 Excellent

Richard F.

Liked: Cleanliness
Snow Summit Ski
Very nice property and it offered good pre ski warm-up exercise with all the stairs in the home. 2 minutes to the slopes was very nice.
Stayed 3 nights in Jan 2020

8/10 Good

Jessica K., Burbank

Liked: Cleanliness
Fantastic Home - Would stay again.
There are a lot of wonderful things about this home. The beds were comfy, the open kitchen family room was perfect for a group gathering and it bordered on the edge of a park which had great areas for sledding even though it hadn't snowed recently. The lower game room is great for the kids while the adults have some space in the upper living room. It is a fantastic home with a comfy hot tub with a view. We did find that the kitchen was missing some basics like oven mitts and the coffee maker was broken. We also could have used a few more towels. Thats said, I would happily return and highly recommend the property.
Stayed 2 nights in Feb 2020

6/10 Okay

Theodore B., Los Angeles, CA

Beautiful Home, But Some Things Need To Be Tended
This home is amazing! It is in a wonderful neighborhood, it's roomy and spacious. There are, however, a few things that need to be attended to. The sliding door on the living room/kitchen level had a broken lock on it. Once we arrived and I noticed it, I immediately called the management company to handle it. Their fix was a broomstick jamming the door from being slid open from the outside. Okay. it's the weekend and they probably couldn't find the right tools to fix it, but I never felt as if I were any danger with it being broken of someone who didn't belong trying to break in. I could deal with this. The furniture is a bit run down and could use with an upgrade. Pillows are torn and ripped and the furniture itself just looks dirty. I brought my laptop to connect to the TV, but this was impossible because the house boasts multiple television, but none of the original remote controls remain. I needed an original remote to access the smart features of the TV, so this was disappointing as we were having a game night which required connecting the laptop to the television screen, so this experience was ruined. I called and the response was "oh, they haven't had those there for a while now. You can use the universal remote for all features." This, of course, was not true. The cabinets in the kitchen are a bit rickety, so be mindful of that and make sure to take care, as they appear they can be easily damaged. The jacuzzi tub in the master bedroom is a tease. The jets do not work. Once I called about this, the response was "they haven't worked for a while." OKAY...then FIX IT! It's ridiculous to pay this much money to stay in a home such as this, and its the small things like the aforementioned that made the stay slightly annoying. You have this beautiful home, that is being a bit neglected and so the looks of it pull you in, but once you get there you realize it can and should be so much better than it is. This is just my two cents. The owners and/or management of the home need to take the time to make sure things are in working order and give the house some TLC as it sorely does need it. *Also, hot tub does not get very hot at all. Look into it.
Stayed 2 nights in Dec 2019

6/10 Okay

Tiffany W.

Something Wrong Everyday
We had a family reunion and this was 1 of 2 cabins we stayed in for the weekend before TG. Check in was a breeze, but I didn’t like the fact that there wasn’t a lock box so we had to drive back to the office to drop off the keys. On day one, we walked into a warm cabin with rooms and bathrooms as stated. They have the nest thermostat so it was easy to adjust temp. Although each of 3 levels was always a different temp no matter what we set the thermostats. We had to contact maintenance because the 1st floor bathroom wouldn’t flush. They showed up within 20 mins. I also had a huge spider crawling on my leg in master Bdrm 1, beware of the outdoors coming indoors! On day two, we had to call maintenance again because master bdrm 2 faucet handle broke off and there was no hot water. We also went to use the washer and it was filled with old, dirty water, so we passed. Master bdrm 1 toilet flushed Super slow so we had to hold the handle down and wait, and the toilet window never closed so it was always cold. I called while checking out to make sure they knew those problems were there, and they allowed us late check out till 12:30.
Stayed 2 nights in Nov 2019

8/10 Good

Evan K.

Liked: Cleanliness
Review
Only thing I wish was included was the details of the contract I had to sign for the property, before I paid.
Stayed 2 nights in Oct 2019
Response from VrboOwner on 30 Jun 2023
Hi, the contract is available to review when you check-out on vrbo. Thank you.

10/10 Excellent

Robin G.

Liked: Cleanliness
Wonderful property
Very nice large property. Great views. Nice walk to Village. I would only suggest a few more outdoor patio chairs.
Stayed 2 nights in Oct 2019

10/10 Excellent

Will C.

Liked: Cleanliness
Fall Getaway
We rented this property for 3 nights in Big Bear in September. This was our second year in a row renting this property and our decision affirmed to be a good one. The property is beautiful with plenty to do, the property manager is responsive and it's got incredible fews! Would highly reccommend this property.
Stayed 3 nights in Sep 2019

10/10 Excellent

Nida L.

Liked: Cleanliness
Lerch family
Wonderful place lots of room for to spread out. Intereting set up w family room and kitchen on top floor. Lots of stairs
Stayed 5 nights in Aug 2019

8/10 Good

Roxanne R.

Liked: Cleanliness
Nice
Very nice & large house. Had lots of fun.
Stayed 4 nights in Jun 2019

10/10 Excellent

Cindy H.

Liked: Cleanliness
Beautiful property in upscale neighborhood
Property is beautiful and in an upscale neighborhood. Those with any handicaps beware of 4 levels and 4 sets of stairs. This was not noted in the ad and my sister who had a heart condition had trouble getting up and down. Also my mom could not join us for similar reasons. The only other issue I had is that the ad says two master bedrooms, so I was thinking, perfect my sister and I won't have to fight over the master BUT one room is a true master, huge, fireplace, beautiful bathroom, etc. The other master is simply a room with an attached bath and balcony. Fortunately she didn't fight me over it. 😁 Other than those comments the house is gorgeous, wonderful views and was perfect for all others. Thank you for allowing us to stay. Everyone enjoyed themselves and loved the house!
Stayed 3 nights in Jun 2019