3/5 不錯
Christopher M.
2021年3月3日
Property Amenities Not as Advertised
The property we booked explicitly listed hot tub/jacuzzi in the room. We wanted this room as part of our recovery from long days of skiing at Big Bear. Well you can imagine our disappointment when we checked into our room and saw there was no hot tub/jacuzzi in the room. When I reached out to the property manager she claimed we actually booked through Expedia and we didn't book a room with a hot tub/jacuzzi. I'm still unsure why she believed this property was booked through Expedia as I had provided her with a variety of records showing we booked through VRBO and the amenities that were to be included in this property. My wife then started looking through the VRBO reviews and found we weren't the first people in which this incident had occurred...which we also shared with the property manager. At the end of a long back and forth with this property manager (Kathy), she apologized for the misunderstanding and offered to provide us a discount and her assurance we would get a nicer cabin on our next reservation. She was really sweet to make us this offer and she seemed to be legitimately surprised (and confused) by the fact we booked through VRBO (she had never heard of the website). All that said I would say it's unlikely we will book this property again. In addition to the lack of hot tub the bed was uncomfortable and the fridge was leaking. I would recommend anybody considering booking this property to be very cautious about what is listed on this website vs what you actually get.
