I rented the Standard Double Room on Irving Way in Big Bear. The room was extremely clean (which is important during this ongoing pandemic). The staff also answered all my questions before arrival and was extremely quick to accommodate my requests once we arrived. I was very pleased with their customer service. I do want to help the next person who rents this room though. Make sure to bring a folding table if you need any counter space in the room, other than two small bedside tables, there is no other surface space to put items. Also, there is no closet in this room, however, the staff brought me a coat rack and that helped. There is also no ceiling fan in the room, so if you run hot at night (like I do) have the window open. My last comment is my only real gripe, the automated light in the bathroom shuts off if you aren't moving enough and it easily comes on when you are moving in the bedroom (which is annoying at night). I did finally figure out how to keep it off towards the end of our (my son and I). A small table or dresser would have made this a great stay for me (only speaking to the room). Great staff, mediocre room.