Hayes Big Island Hotels

"Always the best stay"

"Staff were excellent. A few minor issues (iron leaking, phone not working in room, lock not working properly). The room was “clean”. The carpets could use a shampoo along with the couch which had multiple stains and spots. Overall it was comfortable enough. "

"Extremely friendly and helpful staff. Rooms definitely need a facelift. Very musty old carpet, my bedroom door was falling off the hinges, tons of patchwork/damage to walls/doors, old furniture. Even just changing furniture and slapping some cheap flooring down would be a huge help. It’s in a safe area, and not a bad place to stop and rest for a night or two, but if you’re looking for something updated this is not for you. I didn’t mind it, I only needed to sleep two nights here for work, and I’m not much of a hotel snob. But I would say for the price, I expected a little more. "

"I am obsessed with the layout of the 1 bedroom king condo suite and how affordable it was for what we got! It was super clean and beautiful, intuitively designed for privacy with beautiful views. The resort property is beautiful and welcoming, we had a blast bicycling around and exploring. Only thing we needed was maybe 5 days there instead of 2.5"

"Room was clean "

"Good breakfast and soft bed. "

"I stayed here exactly 2 years ago for about the same amount of time(5 days/4 nights) and back then it was 5 stars. This stay was definitely not up to par. The breakfast was ok, when it was even out there!!! Most of the time, there was none of the food that my son and i normally get, either they need to better regulate how much people take, or restock all of the food better!!!"

"Excellent "

"Clean room. Breakfast delicious. No hairdryer in room. Internet did not work. Staff friendly and accommodating. Ice only on 5th floor. "