Overall, we enjoyed our stay in Big Sky. This property has a great location, it has a nice layout for couples vacationing together, with each bedroom having its own bath. We enjoyed the wood burning fireplace and appreciated the wood that was supplied.
This unit needs some attention to detail; small details go a long way with me, and these are things that should be routine maintenance & cleaning- light bulbs out in each bedroom with no replacements in the house, remotes not working due to dead batteries, shower curtains torn and/or moldy, sliding door in first floor bedroom left slightly ajar letting cold air in and upon trying to close, finding that the lock is not working. Also noted were ceiling fans in living room covered with dust/ dirt and dirty dishes put away in cabinets. Trash was left in the garage by previous occupants.
One of the biggest issues was the noise coming from the adjoining condo at all hours of the night. The first night there was a domestic dispute that went on from about 11PM to 3AM, keeping the occupants of the upstairs rooms awake. The second and third night of our stay, loud music played from the adjoining condo from about 11pm to 2-3AM.
The management company leaves a tablet in the unit for renters to communicate with them through a chat feature, but after two days, left two messages with no response, I called on the third morning to talk to someone. I described all the issues above as well as the trash left behind in the garage, as I didn't want to be charged for the removal of someone else's trash. The nice woman on the phone said they would send someone over to fix the lights, look at the door and remove the trash. Since they didn't manage the unit next door, the only thing they could do was report it to the HOA as a noise violation.
We were out when someone arrived to address the issues, but basically all they did was change light bulb in the bedroom and leave some spares. My husband ended up fixing the lock on the sliding door himself. The leftover trash was not removed from the garage. Basically one response came back on the tablet that didn't address anything else and told us they couldn't do anythinq about the noise. I would not rent a properly managed by Stay Montana again based on this experience.