Dear Heather, Thank you for staying at our hotel and for sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management

Dear Michelle, Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Also, we regret that the condition of the room did not please you. We have shared with our housekeeping team to review the spots and take action. Please consider us again; we hope to provide you with a much more enjoyable experience on your next visit.Sincerely, Hotel Management

Dear Kala, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Lynn, We are deeply sorry for the inconvenience you experienced during your recent stay with us. It's disappointing to see that your room wasn't ready upon arrival, and we regret the challenges you faced due to the elevator. We understand the frustration this must have caused, especially given your circumstances, and we sincerely apologize for falling short of your expectations. Rest assured, we take your feedback seriously and are committed to addressing these matters with the appropriate individuals to prevent future occurrences. We truly value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Sincerely,Hotel Management

Dear Jonaye, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Jeno, Thank you for selecting us. The front desk team's behavior in handling your request was unacceptable, and we apologize for that. We will discuss this with our staff to find out what went wrong and to handle this situation better. We make every effort to provide service above and beyond your expectations. Regrettably, the room's condition, which disappointed you, will be discussed for improvement. Our housekeeping team is already checking the room. On the positive side, thank you for mentioning Allan's services. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management

Dear Jacy, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip with our helpful staff. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management

Dear Ivan, We appreciate you writing a review. We are sorry for the issues you encountered on your arrival and the level of service our team members showed you. We also understand your disappointment and frustration. Your remarks have been shared with the concerned person for further action. Once again, we are sorry for letting you down. Please revisit for a seamless hotel experience. Sincerely,Hotel Management

Dear Deel, Thank you for letting us know about your stay. Learning about your issues with one of our staff members is very disappointing. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

Dear Lisa, We deeply regret to learn about your recent experience at our hotel. Providing exceptional service is our utmost priority, and we apologize if we fell short of meeting your expectations. Your feedback regarding the staff and room conditions is concerning, and we assure you that we will address these issues with our team to uphold our service standards moving forward. We understand the importance of a comfortable and pleasant stay and are sincerely sorry for any inconvenience caused. We hope you will give us another chance to show you the seamless visit you should always expect from us.Sincerely,Hotel Management

Dear Jeremy, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. We aim to deliver excellent value at a great price, so it is wonderful to know this was your experience. We are also happy to read how much you liked your spacious, clean room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are glad we could be a part of your visit to the area, and we look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Brittany, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We take your feedback seriously and will address this issue with our team so that such oversights are not repeated. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

Dear James, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your remarks about the key card. We will share them with our concerned team for further action. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Trista, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Dear Elizabeth, Thank you for choosing us and sharing your feedback! We're delighted to hear that you found your stay at Extended Stay America enjoyable. Your satisfaction is our priority, and we appreciate your positive feedback. Should you have any further comments or suggestions to enhance your experience, please don't hesitate to share them with us. We look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management

Dear Terry, We apologize for the confusion regarding breakfast during your stay. Your feedback is valuable, and we regret any disappointment caused by the lack of clarity regarding our grab-and-go breakfast options. We understand the importance of transparent communication and will work to ensure that our breakfast offerings are accurately described on booking platforms. Please accept our sincerest apologies for any inconvenience you experienced, and we appreciate your understanding. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Tom, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are very glad that our convenient location worked well for you. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff. We hope to have the honor of hosting you again soon.Sincerely,Hotel Management

Dear Michael, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Marcie, Thank you for your review of our hotel. We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Christina, Thank you for the review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a clean and comfortable room with a kitchen. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management

Dear Kristina, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our concerned team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Guest, We're thrilled to hear that your stay at Extended Stay America was enjoyable! Providing positive experiences is our priority, and we appreciate your feedback. If there's anything specific that made your stay great or if there's more you'd like to share, please feel free to let us know. Thank you for choosing us, and we look forward to welcoming you back!Sincerely,Hotel Management

Dear Jayden, Thank you for sharing your thoughts about your stay at Extended Stay America. We regret any inconvenience caused by the smell during your stay. We take this feedback seriously and actively address it to enhance our guests' experience. Your comfort is our priority, and we appreciate your understanding.Sincerely,Hotel Management

Dear Kelly, Thank you for your positive feedback on the cleanliness of our hotel. We're delighted to hear you had a pleasant experience during your stay at Extended Stay America. Our dedicated team works hard to maintain a high standard of cleanliness, and we appreciate your acknowledgment. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management