5 間餐廳;供應早餐、午餐、晚餐;海鮮

娜灣海灘俱樂部的評價

3 out of 5
娜灣海灘俱樂部
Nirwana Gardens, Bintan Resorts, Jalan Panglima Pantar, Lagoi, Bintan, Bintan Island

評價

7.4

不錯

10 分評分,優異;177 則評價中有 34 則" "
8 分評分,不錯;177 則評價中有 82 則" "
6 分評分,一般;177 則評價中有 39 則" "
4 分評分,欠佳;177 則評價中有 17 則" "
2 分評分,很差;177 則評價中有 5 則" "

7.0/10 

整潔度

8.2/10 

職員與服務

8.8/10 

設施服務

6.6/10 

住宿狀況

評價

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
早餐不錯 唯獨需走大約5-8分鐘才能到飯店吃 渡假 放空不錯
於 2019 年 2 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2019年2月26日的回應
Dear Guest, thank you for choosing to stay at Nirwana Gardens while vacationing in Bintan. We are glad you enjoyed the facilities provided and that the food met your expectations during your stay. It is our pleasure to be able to offer our guests a pleasant experience and eagerly look forward to having you with us again.

8/10 不錯

真實旅客

讚好:整潔度和職員與服務
於 2018 年 10 月住了 3 晚
Public Relations Manager, Nirwana Gardens 於 2018年11月11日的回應
Dear Guest, thank you for your great ratings and for selecting our resort. It was our pleasure to have you with us and we look forward to welcoming you back.

8/10 不錯

Wai Chung

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
環境寧靜、清潔、舒適,很適合度假
Public Relations Manager at Nirwana Gardens 於 2018年4月11日的回應
Dear Wai Chung, thank you for taking the time to share your experience. We are pleased to know that your time with us was enjoyable and you enjoyed the beauty of our resort. We hope you give us the pleasure to create more wonderful memories in the near future at Nirwana Gardens.

10/10 優異

YI-JU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很滿意的住宿體驗,會再回顧
整體很棒的住宿體驗。一出海關就有免費接送。 櫃台服務的小弟非常貼心,住宿當晚訂了klook的螢火蟲,司機delay了半個小時,他一直很熱心的幫我們打電話確認、發現忘了帶轉接頭沒辦法充電時,也很熱心的幫我們查找,最後拿了他自己的充電器給我們,真的很感謝。 剛進去時有油漆味,房間晚上燈光稍嫌昏暗,空間很剛好、舒適,浴室的熱水器較不熱、冷氣很強,蚊蟲有點多,早餐很豐富。 離海邊很近,有兩個沙灘可以選擇,走路約3分鐘就可到達,海水及沙灘都非常美,我們很喜歡。 kelong的海鮮滿好吃的,但pool bar的BBQ普通。 對於從新加坡過去只待在渡假村內不換印尼盾也很方便,村內都可以刷卡。
於 2017 年 10 月住了 2 晚
Dear Yi-Ju, we are pleased to know that you enjoyed your stay with us. We strive to be a great hotel guest’s love and we are glad that we met your expectations during your stay. Thank you for your great ratings and for selecting our resort. It was our pleasure to have you with us and we look forward to welcoming you back.

6/10 一般

Hayden (Hong Kong)

讚好:職員與服務和住宿狀況
房間一般,但度假村設施完善
對房間不要抱太大期望,但住在這小木屋裡是蠻特別的,走兩三分鐘就到海邊沙灘!度假村的設施非常好!游泳池非常靚!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
免費升等,CP值高,設施齊全美好
因為被免費升等,所以CP值超高,游池是免費的而且很美,其他設施雖然都要付費,但設施齊全可以依照自己需求購買,若價格可以再便宜一點更好,環境很優美,兒童早餐需要另外購買(145000印尼盾),稍微不值得。

8/10 不錯

Chi Mei

讚好:職員與服務

8/10 不錯

Ann (HK)

讚好:整潔度、住宿狀況和客房舒適度
近海灘,有不同餐廳供選擇,玩樂休閒設施齊備。
自助早餐食物豐富美味,玩樂休閒設施齊備;泳池對着海灘,環境優美。 另加設生物課:見到逾尺長的大蜥蜴。

8/10 不錯

BJ (BJ)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great
Great

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

claire

讚好:職員與服務
靠近海灘,服務人員態度非常好,雖然小木屋以及內部設備有些老舊,不過價錢便宜,很可以接受!
非常棒,推薦大家來玩! spa非常棒且價格不貴! 非常適合度假放空! 且早餐是自助式,有各國料理,適合各國人! 好吃!

6/10 一般

真實旅客

6/10 一般

真實旅客

不滿:整潔度
Customer Service is not good
The price of the hotel is economic. The staff is not friendly. The room size is small and the decoration is very old.

6/10 一般

Anson Chan (Hong Kong)

讚好:整潔度和職員與服務
The bed is comfortable
The bed is comfortable, but the drainage in bathroom is a big problem, water stucked in the whole toilet. The TV is not that watchable, and the lights are not enough to make the room so dimmed. Wi-fi is so slow also :( Everything like bathing kits are provided upon request only. But if you just want to enjoy your holiday by swimming, sunbathing and sleeping. This is a good choice as the price is fair.

8/10 不錯

pui pui (hong kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
環境優美
環境優美,近碼頭,酒店服務員很親切,內有很多設施,根本不用出村外玩,也可玩兩三天,下次有機會我一定會再來住的。

8/10 不錯

Gloria (Hong Kong)

讚好:整潔度和客房舒適度
Fair enough
The resort has various room to choose, we stayed in the cheap one, it is like a local beach lodge. It is basic but fair enough, however the description was misleading when I book and we have to pay more finally. Other facilities are nice, good for kids. The food count in resort center provides the best food, don't try the restaurants next to the pool, expensive and awful taste.

6/10 一般

Hans (shahghai)

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
房间设施很差
除了靠近海滩,其他没有优点

2/10 很差

michael (hong kong)

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
垃圾酒店,殘舊酒店,服務極差,不會再入住這鬼酒店.
垃圾酒店,殘舊酒店,服務極差,不會再入住這鬼酒店

8/10 不錯

Simon (Singapore)

讚好:整潔度、職員與服務和住宿狀況
Pasar Ole Ole
We went there for 1 day. The staff is good and breakfast is international buffet style. Free bus to and from Niwana Beach Club to all resort areas. The resort and swimming pool is wonderful. Recommend to all people who want to get relaxation with family.

6/10 一般

真實旅客

讚好:職員與服務
不滿:住宿狀況和客房舒適度

6/10 一般

Jerome

The cabin was old and the toilet is smelly. No towel was provided until I made the request from their staff and no complimentary bottled water as describe. Don't except it will be a villa type cabin. This is more suitable for backpackers. The beaches around is nice and we can get access to all the recreation factilities including the pools in the resort area. The buffet breakfast is great with much variety of food.

8/10 不錯

MAN

讚好:整潔度、職員與服務和客房舒適度
好近沙灘,5MINS之內到
係碼頭落船就有shuttle bus,D職員好熱情甘幫我地拎行李。十分鐘就去到酒店,個酒店好近沙灘,都好近個water sports centre。個沙灘好靚,d水好清!個度既職員都好nice好熱情。去邊都有shuttle bus,都幾方便,不過要30分鐘一班.如果密D會好D。唯一有樣野唔好既就係,夜晚返酒店個陣,門口個度有好多四腳蛇,不過其實都避免唔到係D大自然地方,如果唔驚既朋友都冇咩問題。

6/10 一般

真實旅客

讚好:職員與服務
钱包放在酒店出现丢钱事件,未找回
钱包放在酒店出现丢钱事件,未找回

8/10 不錯

先生 (顺德)

讚好:職員與服務和住宿狀況
很舒服的酒店
酒店人员热情,酒店设施完备,有私人海滩、泳池、保宁球场,还有动物园等等,周边的环境很好,值得。

8/10 不錯

真實旅客

讚好:職員與服務

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2020年1月9日的回應
Dear Guest, we truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

8/10 不錯

Géraldine

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2019年11月13日的回應
Dear Geraldine, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place for short gateway from Singapore. Staff was very helpful. Food was great. And beach is nice. Recommend!
於 2019 年 10 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2019年10月8日的回應
Dear Guest, thank you very much for your positive comments. It’s always encouraging when customers acknowledge the hard work of our team as it’s what we aim for. We look forward to seeing you again soon

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2019年7月17日的回應
Dear Guest, thank you for staying at Nirwana Gardens. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was quiet and peaceful. We were glad to have booked here rather than the hotel.
於 2019 年 3 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2019年4月3日的回應
Dear Guest, thank you for taking the time to share your experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. We look forward to you joining us again soon.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place
Great stay. Nice place and very clean.
於 2019 年 3 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2019年3月20日的回應
Dear Guest, I am delighted that you enjoyed your stay with us and we truly appreciate the excellent rating you have awarded us. It was a pleasure to have you with us and we look forward to welcoming you back.

8/10 不錯

Witold

讚好:整潔度、住宿狀況和客房舒適度
Fantastic spot.
The restaurants are over priced, breakfast very good.
於 2019 年 3 月住了 4 晚
Public Relations Manager, Nirwana Gardens 於 2019年3月8日的回應
Dear Witold, thank you for your positive feedback on our breakfast, it is always a pleasure to offer our guests a positive experience. However, I am sorry that the prices did not meet your expectations and I will pass on your feedback to the management to continuously improve the services we offer. We hope you give us the pleasure to better serve you in the near future at Nirwana Gardens.

4/10 欠佳

真實旅客

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Very beautiful resort, clean and simple accommodation but you will be trapped without options. Very misleading description - resort is like a small town with its very expensive restaurants e.g. 8euro per small glass or wine, 10 euro for risotto, shops and activities (I was given free bowling vouchers but must pay for shoes and socks). There are budget accommodation available even camping but the F&B options do not correspond the budget. The free shuttle to Plaza Lagoi (a tourist place with cheap not nice restaurants and a few activities - overall boring place) is provided. Staff are helpful and nice. Place is clean. If you rent a car be prepared to pay at the gate to leave/return. Unfortunately, not what and how we were expecting to spend our holidays
於 2019 年 2 月住了 5 晚
Public Relations Manager, Nirwana Gardens 於 2019年3月8日的回應
Dear Guest, thank you for taking the time to share your experiences and comments in regards to your recent stay. All of your notes are important and helpful to us in order to maintain the high-value standards and services provided. We hope you will give us a chance to regain your confidence on your future trip to Bintan.

8/10 不錯

Anne

讚好:整潔度、職員與服務和住宿狀況
Der manglede et sted hvor der kunne købes lidt drikkevarer m.m. Hyggeligt område. Venligt personale.
於 2019 年 1 月住了 4 晚
Public Relations Manager, Nirwana Gardens 於 2019年2月26日的回應
Dear Anne, thank you for taking the time to share your experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
12時に港に着いて、なんだかんだで宿に着いたのが一時前。一時半にはチェックインも完了し、すぐに部屋に案内してもらえました。とてもありがたかったです。最初通されたのがダブルのお部屋で、ツインを希望なのですと 近くにいたスタッフに伝えてると、笑顔でかえていただき、スタッフのホスピタリティには感激しました。
於 2018 年 12 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2019年1月10日的回應
Dear Guest, thank you very much for the positive comments. It’s always encouraging when customers acknowledge the hard work of our team as it’s what we aim for. We look forward to seeing you again soon.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It’s was a good experience staying there. All the staff was friendly and helpful
於 2018 年 12 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2018年12月18日的回應
Dear Guest, thank you very much for the positive comments. It’s always encouraging when customers acknowledge the hard work of our team as it’s what we aim for. We look forward to seeing you again soon.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good pool at the main hotel. Great shuttle bus service around the very spread out resort and to and from the Port. Staff were great. Breakfast buffet was a little weak. More or less same choices every day. Quality was a bit disappointing. Other food and drinks were too high. We were isolated and had not other options.
於 2018 年 11 月住了 3 晚
Public Relations Manager, Nirwana Gardens 於 2018年12月18日的回應
Dear Guest, thank you for choosing to stay at Nirwana Gardens while vacationing in Bintan. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. We have taken note of your feedback on the food and will share it with the F&B team to continuously improve. Thank you once again for staying with us and we would love to have you back to better serve you in the near future at Nirwana Gardens.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A favourite
Loved it so much, we came back ! Part of the Nirwana resort complex .The Beach club part is more the sprawling, rustic ,on the beach part which is what we love so we booked there rather than the main hotel complex.The rooms are not as fancy but have everything you need,including large bed,good tv channel options , mini fridge, cabinets , a/c fans etc & we still get to have the same awesome, free/ included spoilt for choice varied breakfast buffet and multiple dinner venue choices , the free shuttle buses within the island & to & fro, from the ferry terminal .beautiful clean private beaches with plentiful hooded sunbeds & open loungers for beach & pool use . Large awesome free form pool with an infinity edge facing the beach & swim up pool bar . Kids play park & multiple activities available from bowling to water sports in resort to world renown golf courses nearby .Staff always smiling & helpful .free wifi & once you log in , it works well everywhere in the whole spread out complex even at the outskirt parts .so relaxing , wish we had longer to stay ...definitely going back
於 2018 年 11 月住了 3 晚
Public Relations Manager, Nirwana Gardens 於 2018年12月18日的回應
Dear Guest, thank you for taking the time to share your experience with us. We strive for excellence and it truly makes our day to hear that you had such a great time with us. It was a pleasure to have you with us and we look forward to welcoming you back.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice.. very good view and very friendly staff. Will recommend to friends and family
於 2018 年 12 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2018年12月5日的回應
Dear Guest, thank you for your great ratings and for selecting our resort. It is a great pleasure to learn that our team members highlighted your recent stay at Nirwana Gardens and we look forward to you joining us again soon.

10/10 優異

Hsu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
All the staff are very nice and friendly. Nirwana beach club is very close to beach and there are a lot of water sports to do at beach club. They also have shuttle bus running inside garden so it is easier to go from one place to another. Over all is the good experience to stay there.
於 2018 年 11 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2018年12月5日的回應
Dear Hsu, thank you for sharing your experience. We strive to provide an environment of a relaxing getaway, and I am heartened to hear that we have successfully created that positive experience for you. It was a pleasure to have you with us and we look forward to welcoming you back.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Many things to do in this place
Hotel relatively expensive (food, rooms) but nice choice of activities to be done. The beach is pretty and with friends it is great and difficult to get board.
於 2018 年 11 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2018年12月5日的回應
Dear Guest, thank you for your feedback and we do apologise that we did not live up to your price expectation which affected your stay experience with us. I have made sure to share all of your feedback with the management for their review. It's encouraging to know you enjoyed the beach location and activities; we look forward to welcoming you back soon.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice
The beach is nice. The hotel is up to our expectations. My friend and I had a wonderful time there:)
於 2018 年 11 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2018年12月5日的回應
Dear Guest, thank you for sharing your experience. We truly appreciate the excellent rating you have awarded us and hope to welcome you and your friends back soon!

6/10 一般

真實旅客

讚好:職員與服務
不滿:整潔度和住宿狀況
nice staff and some nice facilities, however hotel is in desperate need for a refurb, some areas are very run down
於 2018 年 11 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2018年11月11日的回應
Dear Guest, thank you for providing us with your valuable feedback. We will share your comments with the relevant department for their attention, and rest assured that we will continually strive to improve the quality of our offerings and service touch points to serve you better. We would love to have you back to better serve you in the near future at Nirwana Gardens.

8/10 不錯

May (Singapore)

讚好:整潔度、住宿狀況和客房舒適度
The hotel was clean. It was a nice and comfortable stay
於 2018 年 11 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2018年11月11日的回應
Dear May, we are pleased to know that your time with us was enjoyable and you had a comfortable stay. Your kind words are encouraging and we are pleased to be of service. Thank you and we look forward to welcoming you back again.

10/10 優異

Patrick

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Soggiorno di mare
Bellissimo resort, composto da diversi hotel di diverse categorie
於 2018 年 10 月住了 3 晚
Public Relations Manager, Nirwana Gardens 於 2018年11月11日的回應
Dear Patrick, we are pleased to know that you enjoyed your stay with us. We strive to be a great hotel guest’s love and we are glad that we met your expectations during your stay. We look forward to you joining us again soon.

10/10 優異

Lösli (Schweiz)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Genial!!! Tolless Zimmer, tolles Personal, saubere Anlage: !
於 2018 年 10 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2018年11月11日的回應
Dear Lösli, thank you so much for taking the time to share your experience with us. We strive for excellence and it truly makes our day to hear that you had such a great time with us. We look forward to serving you again in the future.

8/10 不錯

Nicholas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
One night in Nirwana
The staff are very welcoming and helpful. We stayed a minute from the beach with plenty of water sport activities on offer it made things very convenient. The breakfast was a good buffet variety
於 2018 年 10 月住了 1 晚
Public Relations Manager at Nirwana Gardens 於 2018年10月11日的回應
Dear Nicholas, thank you for staying at Nirwana Gardens. We are glad that your brief stay with us was comfortable and that you were happy with our service. We hope that you will stay with us a little longer on your next trip to Bintan and it would be our pleasure to welcome you back.

10/10 優異

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
カジュアルでフレンドリー
スタッフの方がとてもフレンドリーで親切です。心配したシャワーのお湯も水量を絞れば、御代ありませんでした。トカゲは出ましたが、日中は額ぶちの後ろに潜んでいるようです。
於 2018 年 9 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2018年10月5日的回應
Dear guest, thank you for taking the time to write your review of your recent holiday at Nirwana Gardens. We will share your lovely comments with our team, and we are sure that this will serve as an encouragement to the staffs as we strive to continuously improve the quality of our services and to do even better for our guests. See you again soon and as always, we remain at your service.

8/10 不錯

Raajesh

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2018年9月26日的回應
Dear Raajesh, thank you for your great ratings and for selecting our resort. We hope to welcome you back on your next trip to Bintan and give us the pleasure to host you all again at Nirwana Gardens.

10/10 優異

Miss Manon

Beautiful Bintan
Wonderful place with friendly staff
於 2018 年 9 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2018年9月14日的回應
Dear Manon, thank you for your great ratings and for selecting our resort. We are happy to hear that our staffs’ services have been able to make you feel very welcome. It was a pleasure to have you with us and we look forward to welcoming you back.