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伯明翰機場 NEC 假日酒店 (IHG 旗下酒店)的評價

4 out of 5
伯明翰機場 NEC 假日酒店 (IHG 旗下酒店)
Birmingham Airport, Coventry Road, Birmingham, England

評價

8.0

很好

10 分評分，優異；1000 則評價中有 394 則" "
8 分評分，不錯；1000 則評價中有 315 則" "
6 分評分，一般；1000 則評價中有 162 則" "
4 分評分，欠佳；1000 則評價中有 78 則" "
2 分評分，很差；1000 則評價中有 51 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

8.4/10 

設施服務

8.0/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Meiyan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Holiday inn hotel
房间不错，非常舒适的床和洗漱间。游泳池也好，只是按摩浴缸坏了。早餐不错！
於 2022 年 4 月住了 2 晚
Jamie Evans 於 2022年4月26日的回應
感謝您抽出寶貴時間分享您的反饋。 我們很高興得知您對入住的房間和早餐體驗感到滿意。 對於因按摩浴缸停止使用而給您帶來的任何不便，我們深表歉意，我們希望盡快恢復使用。 問候 傑米埃文斯 - 總經理

6/10 一般

The Mother (Hong Kong)

Comfortable
Shuttle service increase the hotel's competitiveness. I was flying out of the country and so as some other patrons.

4/10 欠佳

Amanda

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Phone in room didnt work. Tv wake up alarm didnt work. Room service charged my card then didnt deliver...problem with the system...miles from the airport so misdescribed, awful experience, but staff were good.
於 2024 年 5 月住了 1 晚

4/10 欠佳

Michael

讚好：整潔度
於 2024 年 4 月住了 2 晚
Jamie Evans 於 2024年5月1日的回應
Dear Michael,Thank you for completing this review.We hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 優異

Mohammed

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Look clean
於 2024 年 4 月住了 1 晚
Jamie Evans 於 2024年5月1日的回應
Dear Mohammed,We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

10/10 優異

Sarfraz

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean spacious and the staff was also friendly
於 2024 年 4 月住了 1 晚

6/10 一般

Aleem

親子同遊
Stayed for a night with family. The room was nice and clean, ok the ground floor. However, there was loud music till 12AM and we couldn’t sleep.
於 2024 年 4 月住了 1 晚

10/10 優異

Jayne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jamie Evans 於 2024年5月1日的回應
Dear Jayne,We appreciate the time you have taken to complete this review.We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

4/10 欠佳

Kooitzu

於 2024 年 4 月住了 2 晚

10/10 優異

Stephen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were very helpful . Room was clean and spacious. Food was very good. My only complaint would be the limited car parking with no spaces reserved for residents despite the additional car parking charge.
於 2024 年 4 月住了 3 晚

10/10 優異

Maddy

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent stay Nice and modern Very clean
於 2024 年 3 月住了 1 晚

2/10 很差

Emily

I canceld my booking and stil they took the 102 out of my bank
於 2024 年 3 月住了 1 晚

8/10 不錯

Amy

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Jamie Evans 於 2024年3月5日的回應
Dear Amy,We hope you enjoyed your time with us and will stay with us again soon.RegardsJamie Evans - General Manager

10/10 優異

Susan

家人同遊
讚好：住宿狀況
Nice friendly hotel
Nice clean hotel with friendly staff well located Very good breakfast
於 2024 年 2 月住了 2 晚
Jamie Evans 於 2024年3月5日的回應
Dear Susan,We are pleased you enjoyed your stay with us and were happy with the cleanliness our teams work hard to maintain and also your breakfast dining experience. We hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 優異

Fahad

於 2024 年 2 月住了 1 晚
Jamie Evans 於 2024年3月5日的回應
Dear Fahad,Our team strives to provide each guest with a unique and memorable dining experience and we hope you enjoyed your stay with us and will come back again soon. RegardsJamie Evans - General Manager

6/10 一般

真實旅客

家人同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
Overall the service and overall upkeep of hotel was good. The main thing that awarded a lower rating was the quality of the bed/pillows, and cleanliness of the room. The pillows and mattress were lumpy and overall a little uncomfortable to sleep in. The room itself had pubic hair and what appeared to be blood stains in both the bathroom and bed sheets. The nature of our trip was a quick two night trip, so the hotel sufficed. However, I wouldn’t stay there for a longer period of time.
於 2024 年 2 月住了 2 晚
Jamie Evans 於 2024年2月6日的回應
Dear Sir/Madam,Thank you for sharing your candid feedback. It is with regret to learn your recent stay with us did not meet your expectations. Please be assured our reception team are available 24 hours for your comfort and safety and can be contacted at any time. We are sorry that your room cleanliness was not to standard. We would like to assured you, your feedback is important to us and will be shared with the house keeping team to ensure lessons are learned going forward. RegardsJamie Evans - General Manager

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nearly perfect
Everything was superb. Fantastic suite with all the facilities you could possibly require for an overnight business trip including great WiFi and excellent shower. My only gripe is that I paid for my overnight parking upon arrival but they would not supply me with the invoice/receipt until checkout. This meant I had to queue twice unnecessarily. Other than that a great place to stay.
於 2024 年 1 月住了 1 晚
Jamie Evans 於 2024年2月8日的回應
Dear Richard,Thank you for sharing your feedback. We are pleased that you enjoyed your recent stay with us.In relation to not being able to provide you with an invoice prior to check-out, unfortunately VAT invoices cannot be generated until after the night audit is complete. We hope you will stay with us again soon.RegardsJamie Evans - General Manager

6/10 一般

Miss Hannah

家人同遊
讚好：整潔度
Fine family stay but please review the sofa beds.
The reception were helpful when we arrived but the pull out bed for the kids was very flimsy. The housekeeping came in at 9am after a very late concert at the nec which felt early even with our error of not putting a do not disturbed sign on our door.
於 2024 年 1 月住了 1 晚
Jamie Evans 於 2024年3月5日的回應
Dear Hannah,Thank you for taking the time to share your feedback. We are sorry that the sofa bed did not meet your expectations, please be assured this is something that is currently under review. RegardsJamie Evans - General Manager

4/10 欠佳

Ian

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Paying for parking is a real annoyance. I get it, people who are not resident should pay, but fleecing another £24 out of me on top of the high priced rooms is annoying. Food is frankly crap. Very few menu choices on horrible little terminals, missing fundamental condiments like English mustard. Rooms were either freezing or too hot. The heating in the room does nothing till you set it to 25+ degrees, then starts to warm up a bit before heating it to thermonuclear before you know it. Breakfast is OK but slow. All in all a very poor showing by what is supposed to be a premier brand. The Holiday Inn express down the road is better, cleaner and more personal
於 2024 年 1 月住了 2 晚
Jamie Evans 於 2024年2月7日的回應
Dear Ian,Thank you for taking the time to share your candid review.We appreciate your comment regarding our car parking charges, however, due to our location and inline with most hotels across the UK, we do charge for car parking to both day visitors and overnight guests. Please be assured, our car parking charges are either inline or cheaper than most other airport and convention centre locations, at only 12 per vehicle for overnight visits. It is with great regret to read your recent stay did not meet your expectations. Please be assured your comments are not reflective of those we normally receive. Our reception team are available 24 hours for guest comfort and safety and can be contacted at any time.RegardsJamie Evans - General Manager

10/10 優異

Russell

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great experience
Couldn't praise the staff highly enough. Really attentive, friendly & helpful. Thanks to Maddi who served me at breakfast. What a huge difference to my stay 2 days earlier in Winchester, which was a horrible experience.
於 2024 年 1 月住了 1 晚
Jamie Evans 於 2024年3月5日的回應
Dear Russell,Thank you for sharing your wonderful comments regarding Maddi whom we are sure will be thrilled to have been personally mentioned. We are pleased you enjoyed your experience and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Tick all the box's for me, had not one complaint, bus stop out side at hotel, every 20 mins for city centre, and swimming pool was perfect for me and my grandson, he want's to go back there again
於 2024 年 1 月住了 2 晚
Jamie Evans 於 2024年3月5日的回應
Dear David,We are pleased you and your grandson enjoyed your stay and we hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 優異

Teerooven

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel right by the airport and very pleasant service. Shuttle service was not operating so do ask ahead to make alternative plans.
於 2024 年 1 月住了 1 晚
Jamie Evans 於 2024年3月6日的回應
Dear Teerooven,Thank you for choosing to stay with us.We are pleased you were happy with the service our teams provided and hope you will stay with us again soon.RegardsJamie Evans - General Manager

10/10 優異

Dzsenifer

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay
We loved the hotel very comfy beds ,we got there earlier than check in time but they let us have our rooms , first day pool was a bit cold but we let management know and they sorted it by next day it was amazing for the kids to swim . There is a £12 parking fee to be aware of as its not states here on hotels .com
於 2023 年 12 月住了 1 晚
Jamie Evans 於 2024年3月6日的回應
Dear Dzsenifer,We appreciate your time on sharing your feedback and are pleased you were happy with the comfort of your room and service our team provided. In relation to car parking charges, these charges are detailed on hotels.com under the "At a glance" section and also under "Fees and policies" and also on our hotel website. RegardsJamie Evans - General Manager

8/10 不錯

Dowon

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice place for families
Very cost-effective stay for families. The swimming pool condition was also great. Just one thing want to note is the room was not clean. For instance, there was a used coffee capsule inside of the Nespresso machine.
於 2023 年 12 月住了 3 晚

10/10 優異

Harpal

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was fine but we didn’t spend that of the time due we only had short time.
於 2023 年 12 月住了 1 晚
Jamie Evans 於 2024年2月2日的回應
Dear Harpal,Thank you for rating us with 5 stars and sharing your feedback. We are pleased you enjoyed your time with us and hope you will come back again soon.RegardsJamie Evans - General Manager

2/10 很差

Qamar

家人同遊
讚好：住宿狀況和客房舒適度
不滿：整潔度和職員與服務
I had to relocate my family to another hotel.
Terrible stay and experience. We were charged for parking where your website clearly stated nothing regarding this. I selected parking and pool as the parameters and this hotel came up. I have stayed here in the past and did not get charged for parking. However this time they demanded £12 per night. I was shocked. The person at the desk told me this had always been the case so why wasn’t this stated on your site and why wasn’t I charged previously?? Then, my son felt sick in the room, we contacted room service and initallly she was really supportive and stated she will collect cleaning supplies and come back. 30 minutes later I get a call from the front desk and she stated that a cleaning service will cost £150 which has to be paid in cash!!! I was shocked. Never have I heard such nonsense before. Our room was stinking after this as we only had tissue to clean with. No cleaning supplies were given to help us. The smell was soo bad after the heating had been on, as it’s winter and our room was freezing, that it was literally not pleasant to be in so I booked a hotel elsewhere for our 2nd night and left without staying for my 2nd night. I am absolutely disgraced by hotel.com and this hotel. Unless a satisfactory refund is given, I will never be using your services again or be staying with IHG
於 2023 年 12 月住了 2 晚
Jamie Evans 於 2023年12月29日的回應
Dear Qamar,Thank you for sharing your candid feedback. In relation to the concerns you raised in your recent review we would like to provide some clarification.Firstly, we apologies for any confusion regarding the parking charges. We do charge for parking, and this information is available on our partner booking websites, including the one you used for your reservation on hotels.com. When you navigate to the "At a Glance" section on the provided link (https://uk.hotels.com/ho114424/holiday-inn-birmingham-airport-nec-birmingham-united-kingdom/?chkin2024-01-04&chkout2024-01-05&x_pwa1&rfrrHSR&pwa_ts1703507972727&referrerUrlaHR0cHM6Ly91ay5ob3RlbHMuY29tL0hvdGVsLVNlYXJjaA%3D%3D&useRewardsfalse&rm1a2&regionId575&destinationBirmingham%2C+England%2C+United+Kingdom&destTypeMARKET&selected19390&latLong52.478271%2C-1.89513&sortRECOMMENDED&top_dp67&top_curGBP&userIntent&selectedRoomType238414&selectedRatePlan380917982&expediaPropertyId19390&searchId0e9dc2c8-0dd2-40ed-84f9-e39f6dd714d8), You will find information about parking charges.I understand that during your previous stay on December 31, 2022, the manager made an exception and did not charge you for parking as a goodwill gesture.Regarding the cleaning service charge for your son's incident, we regret any inconvenience caused. Cleaning and sanitizing such incidents incur additional costs for the hotel. We do mention these charges in our policies to cover the expenses associated with maintaining a clean and hygienic environment for all our guests.We genuinely value your feedback, and assure you that we are reviewing our communication processes to ensure that all guests are well-informed about our policies. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.RegardsJamie Evans - General Manager

2/10 很差

Jesús Alejandro

於 2023 年 12 月住了 1 晚

10/10 優異

andrea

於 2023 年 12 月住了 1 晚
Jamie Evans 於 2024年3月5日的回應
Dear Andrea,We hope you enjoyed your stay and hope to welcome you back again soon.RegardsJamie Evans - General Manager

6/10 一般

Tracey

讚好：整潔度和客房舒適度
不滿：職員與服務
It was clean and comfortable but room service was poor. Anf when we left to go to the airport the morning staff member didnt say goodbye. I then called to ask about the shuttle bus to airport and was told it wasnt running and left on hold. But it was running we were just lucky to spot it!
於 2023 年 12 月住了 1 晚

10/10 優異

Sven Erik

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 3 晚
Jamie Evans 於 2023年12月13日的回應
Dear Sven,Thank you for rating us with a 10!We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

10/10 優異

Joan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Jamie Evans 於 2023年12月13日的回應
Dear Joan,We hope you enjoyed your recent stay with us and hope to see you again soon.RegardsJamie Evans - General Manager

8/10 不錯

Leontine Wilhelmine

讚好：整潔度、職員與服務和住宿狀況
A clean and modern hotel.
於 2023 年 11 月住了 2 晚
Jamie Evans 於 2023年12月13日的回應
Dear Leontine,Thank you for sharing your feedback.We hope you enjoyed your stay and will stay with us again soon.RegardsJamie Evans - General Manager

8/10 不錯

cian

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 2 晚
Jamie Evans 於 2023年12月13日的回應
Dear Cian,Thank you for rating us with an 8.We hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 優異

John

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Jamie Evans 於 2023年12月13日的回應
Dear John,We appreciate your feedback and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 優異

kylie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were 5 star. The woman that checked me is was so warm snd welcoming.
於 2023 年 11 月住了 2 晚
Jamie Evans 於 2023年12月13日的回應
Dear Kylie,Thank you for taking the time to share your feedback.We are pleased you were happy with the service our team provided and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 優異

kevin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Un sejour excellentissime
於 2023 年 11 月住了 3 晚

10/10 優異

Gareth

於 2023 年 11 月住了 1 晚

10/10 優異

nico

於 2023 年 11 月住了 1 晚

6/10 一般

Clare

家人同遊
讚好：整潔度
不滿：職員與服務
於 2023 年 10 月住了 1 晚

10/10 優異

Jilson

於 2023 年 10 月住了 1 晚

10/10 優異

Jonathan

於 2023 年 10 月住了 1 晚

10/10 優異

Jean

於 2023 年 10 月住了 1 晚

6/10 一般

Ian

家人同遊
Disappointing to see the shuttle bus service to the station has been withdrawn. Won’t book this hotel again
於 2023 年 10 月住了 1 晚

8/10 不錯

Samantha

讚好：整潔度、職員與服務和住宿狀況
Staff were super- really helpful and welcoming. Room was great, but was given an accessible room (not requested) and spent 15 minutes trying to clear up after my shower as the ‘wet room’ was literally that - the whole room was deep in water and didn’t seem to drain quickly.
於 2023 年 10 月住了 1 晚

10/10 優異

Liz

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

8/10 不錯

Rafael

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
desayuno pobre,resto bien
於 2023 年 10 月住了 1 晚

6/10 一般

Tracy

於 2023 年 9 月住了 1 晚

10/10 優異

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
Overnight stay for early morning flight from BHX. Ideal
於 2023 年 9 月住了 1 晚

10/10 優異

Carlo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚

8/10 不錯

Giordano

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tutto positivo, unica pecca è stata la rottura della tenda, non sistemata durante il mio soggiorno. Quindi ho passato due notti sue tre dormendo senza la possibilità di bloccare la luce dei lampioni, la quale penetrava dalla finestra. Unica pecca, purtroppo.
於 2023 年 9 月住了 3 晚