Reception service Ok. But the bed sheet is dirty. Cannot accept this. Car Noise hear come outside the bridge. If there have one small little bin in living is better.
真實旅客
於 2021 年 8 月住了 1 晚
Hassan 於 2021年9月1日的回應
Dear guest, Thank you for sharing with us your experience at Campanile Birmingham. We will consider your comments for future improvements. We just hope you could give us another chance and we could welcome you soon again! Kind regards, Hassan
8/10 不錯
CHIH-HUAN
2019年5月28日
讚好:職員與服務、住宿狀況和客房舒適度
CHIH-HUAN
於 2019 年 5 月住了 3 晚
Lydia. 於 2019年5月30日的回應
Good Morning CHIH-HUAN,
Thank you for your review.
Kind Regards,
Lydia.
8/10 不錯
Tong (HK)
2017年7月25日
讚好:整潔度和職員與服務
Cheap and value
It is ok and cheap, but you need walk 20mins to town centre,wifi well,if include breakfast is excellent
Dear Julie,Thank you for your feedback. We appreciate your comments and apologise for any inconvenience caused by the lift not working and no room service.Best regards,
10/10 優異
Khadija
家人同遊
2024年3月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The women at the receptionist was amazing and friendly. Defo recommend
Khadija
於 2024 年 1 月住了 1 晚
Campanile Team 於 2024年3月4日的回應
Dear Khadija,Thank you for leaving an excellent score! We are happy to hear our receptionist was friendly and accommodating. We hope to see you again. Safe travels!Best regards
8/10 不錯
Sue
伴侶同遊
2024年3月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really liked this hotel, the only thing is that there wasn’t any hand towels in the bathroom.
Sue
於 2024 年 3 月住了 1 晚
Campanile Team 於 2024年3月4日的回應
Dear Sue,Thank you for leaving your feedback. We hope to see you again very soon!Best regards
10/10 優異
Charlene
2024年2月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Charlene
於 2024 年 2 月住了 1 晚
sam 於 2024年2月7日的回應
Dear guest,Thank you so much for thus super 10 on 10 review.Regards
10/10 優異
Cathy
2024年2月2日
Cathy
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月7日的回應
Dearest Guest,Can i say a huge thank you for taking the time and leaving us this 5 star review.Regards
10/10 優異
Christopher
2024年2月1日
Christopher
於 2024 年 1 月住了 1 晚
Campanile Team 於 2024年4月18日的回應
Dear Christopher,Thank you for taking time to leave your wonderful score! We appreciate your support and look forward to accommodating you again.Kind regards
10/10 優異
John
商務旅客
2024年1月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel, I will return.
Good clean Hotel ,with on-site free parking. looking to come back to Birmingham in March,
John
於 2024 年 1 月住了 1 晚
Maria 於 2024年1月23日的回應
Dear John Thank you ever soo much for this amazing review.We look forward to welcoming you back in March.Kind regards
8/10 不錯
Nimrah
2024年1月17日
Nimrah
於 2024 年 1 月住了 1 晚
Maria 於 2024年1月23日的回應
Dear Nimrah Thank you ever so much for sharing this great rating.We cannot wait to have you back.Kind regards
10/10 優異
Goyas
2024年1月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Goyas
於 2024 年 1 月住了 1 晚
Maria 於 2024年1月23日的回應
Dear GoyasThank you for leaving us a 10/10 rating.We look forward to welcoming you again soon.Kind regards
10/10 優異
Aksar
2024年1月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay and location
Reception very clean and homely atmosphere.
Hopefully they can fix satellite tv to show other channels rather than sky news .
Overall room cleanness was spot on and I certainly will be revisiting and staying here.
Recommended 10/10
Well done all .
Aksar
於 2024 年 1 月住了 1 晚
Maria 於 2024年1月23日的回應
Dear AksarYour comments about your stay are greatly appreciated.We hope to have the pleasure of welcoming you again soon.Kind regards
10/10 優異
真實旅客
2023年12月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Definitely enjoyed my stay. Really appreciated Sam’s hospitality.
真實旅客
於 2023 年 12 月住了 1 晚
SAM 於 2023年12月27日的回應
Dear guest,I am so pleased to hear that I was able to make a difference to your stay and thank you for appreciating the hard work that all the staff put in around te clock to ensure customers top satisfaction.RegardsSam
6/10 一般
C M
家人同遊
2023年12月22日
Not impressed
Hotel was clean. Staff were nice. Food lovely. The room was too cold it was set at 18.5 degrees which at night wasn’t warm enough and there were no extra blankets in room. We asked for blankets but reception couldn’t get into the room where they were. Neither of us slept well as cold. Next day I asked again and we were given 1 extra duvet.
Our last night there were no parking spaces which is not right. I asked reception and was told to park next door in a nursery car park. It didn’t feel safe as no Cctv. That is not right when within the price is states free parking On Site. The younger man on reception that night was helpful the other one couldn’t have cared less. Won’t be recommending this hotel unfortunately.
C M
於 2023 年 12 月住了 2 晚
sam 於 2023年12月27日的回應
Dear guest,Am very sorry to hear that your recent stay with us was not as comfortable as we would have hoped for.I can assure you this is not the standard of our usual service provided. If you would like to contact us on our reception email we would like to make it up to you.RegardsSam
4/10 欠佳
真實旅客
家人同遊
2023年12月18日
讚好:整潔度、職員與服務和住宿狀況
Clean and basic but very thin wall.
There was a very noisy group staying on the same floor so it was quite unpleasant.
The room was too warm even though the heating was off.
真實旅客
於 2023 年 12 月住了 1 晚
Fabio 於 2023年12月19日的回應
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate you and care about your concerns, as they help us identify areas where we can improve.
8/10 不錯
John
2023年12月8日
讚好:整潔度、職員與服務和住宿狀況
The refurb of the restaurant lobby is great and the staff are as helpful as ever, especially Alicia on reception.
John
於 2023 年 12 月住了 1 晚
Fabio 於 2023年12月17日的回應
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about our hotel, please feel more than welcome to visit us again.Best regards.
10/10 優異
Avinash
2023年11月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Avinash
於 2023 年 10 月住了 1 晚
Sam 於 2023年12月24日的回應
Dear AvinashThank you for taking the time and leaving us this fantastic 5 star review.RegardsSam
8/10 不錯
Martin
商務旅客
2023年11月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only real issue was parking in the car park. There were many Autoglass vans parked in the car park even though their depot was "over the road" . Good, convenient hotel, friendly staff, will use again when I am in the area.
Martin
於 2023 年 11 月住了 1 晚
Fabio 於 2023年12月5日的回應
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
10/10 優異
Parth
商務旅客
2023年11月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice, clean hotel. Good value.
Parth
於 2023 年 11 月住了 1 晚
Fabio 於 2023年12月5日的回應
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
8/10 不錯
Susan
家人同遊
2023年11月27日
讚好:整潔度、職員與服務和住宿狀況
It was nice to be away from town center but still within walkable distance. It's right along the canal line, which is very walkable.
The beds and pillows were hard and uncomfortable.
The staff was so helpful!
Susan
於 2023 年 11 月住了 5 晚
Fabio 於 2023年12月5日的回應
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
2/10 很差
真實旅客
商務旅客
2023年11月2日
讚好:客房舒適度
不滿:整潔度、職員與服務和住宿狀況
Shouldn't take over an hour to check in
The hotel had no reservation for me - it took me over 1 hour to check in - I had to message and call you to get it sorted - not good enough. Ypu told me it was the hotels issue - they told me they often get reservations in the wrong names.
Sam (reception) was very helpful and ended up speaking to your team to help.
In morning found a bed bug on my covers - reported this to reception on way out - came back and they had checked the room and advised none others found - I ended up leaving and not spending the second night.
真實旅客
於 2023 年 10 月住了 2 晚
Campanile Team 於 2023年11月11日的回應
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We are also genuinely sorry to hear about the reported bed bug incident. Please know that we take matters of hygiene very seriously, and our team has promptly investigated the matter.Your feedback is valuable to us, and we will use it as an opportunity to improve our services. If there is anything more you would like to share or discuss regarding your stay, please feel free to reach out to our customer service team directly.Kind regards,
2/10 很差
Shera
2023年10月28日
不滿:整潔度、住宿狀況和客房舒適度
Shera
於 2023 年 10 月住了 1 晚
Campanile Team 於 2023年11月2日的回應
Dear Shera,Thank you for taking time to provide us with your feedback. We are genuinely sorry to learn about the less than satisfactory experience you had during your recent stay. Please accept our sincere apologies for any inconvenience caused. Please reach out to us directly so we can discuss your concerns further and work towards a resolution.Best regards
4/10 欠佳
Arif
商務旅客
2023年10月27日
讚好:職員與服務
不滿:住宿狀況和客房舒適度
Air coming through the windows the duvet was not thick enough I felt cold from the moment I switched the heater off and the air coming through the windows did not help
Arif
於 2023 年 10 月住了 1 晚
Campanile Team 於 2023年10月28日的回應
Dear Arif,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments about the temperature in the room are duly noted, and we will work on addressing the issue to ensure the comfort of our guests. We hope to have the opportunity to provide you with a more comfortable experience during your next visit.Best regards,
10/10 優異
Arif
商務旅客
2023年10月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Always a warm welcome nice clean rooms and straight forward stay good location
Arif
於 2023 年 10 月住了 1 晚
Campanile Team 於 2023年10月28日的回應
Dear Arif,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our warm hospitality, clean rooms, and convenient location. Our team strives to provide a seamless and straightforward experience for all our guests. We can't wait to welcome you back for another enjoyable stay.Best regards,
10/10 優異
Paul
商務旅客
2023年10月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent services 👌
Paul
於 2023 年 10 月住了 1 晚
Campanile Team 於 2023年10月28日的回應
Dear Paul,Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our excellent services during your stay. Our team works tirelessly to ensure that every guest has a memorable and comfortable experience. We look forward to welcoming you back for another exceptional stay.Warm regards,
10/10 優異
James
2023年10月1日
James
於 2023 年 9 月住了 1 晚
Campanile Team 於 2023年10月19日的回應
Dear James,Thank you for taking time to leave your excellent score!We appreciate the feedback and your support. If you plan to visit the area again, we hope to have the opportunity to provide you with another good experience.
10/10 優異
Mr. David
多人同遊
2023年9月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Overnight stay
Mr. David
於 2023 年 9 月住了 1 晚
Maria 於 2023年9月24日的回應
Dear David,Thank you ever so much for leaving such an amazing review for us.It was a pleasure having you as our guest. We hope to welcome back soon.Kind regards
8/10 不錯
Safa
2023年8月31日
讚好:整潔度和職員與服務
Safa
於 2023 年 8 月住了 1 晚
Campanile Team 於 2023年9月10日的回應
Dear Safa,Thank you for leaving your score! We would love to see you again very soon.Kind regards,
10/10 優異
RAJPREET
多人同遊
2023年8月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms are clean and comfortable. But no toiletries provided like toothpaste.
RAJPREET
於 2023 年 8 月住了 1 晚
Fabio 於 2023年9月5日的回應
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
6/10 一般
Arun
2023年8月29日
Arun
於 2023 年 8 月住了 2 晚
Campanile Team 於 2023年9月10日的回應
Dear Arun,Thank you for taking time to leave your score! We hope you'll give us another chance to accommodate you.Kind regards,
8/10 不錯
Peter
商務旅客
2023年8月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Proper hotel net good food and beer etc
We will come back it’s a good place to stay
Peter
於 2023 年 8 月住了 1 晚
Campanile Team 於 2023年9月10日的回應
Dear Peter,Thank you for taking time to leave your lovely feedback! We look forward to seeing you again.Best regards,
8/10 不錯
Glenn (Rushden)
商務旅客
2023年8月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very close to the Aston Expressway but the double glazing didn't reduce the noise.
Glenn
於 2023 年 8 月住了 1 晚
Fabio 於 2023年9月5日的回應
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
8/10 不錯
CRAIG
2023年8月18日
CRAIG
於 2023 年 8 月住了 1 晚
Campanile Team 於 2023年8月21日的回應
Dear Craig,Thank you for taking time to leave your excellent score! We do appreciate your feedback and hope you'll visit us again very soon.Kind regards,
10/10 優異
D
商務旅客
2023年7月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great for Business Guests
Clean Modern Comfortable and great WiFi. Free Parking and convenient for city centre - Ideal for business travellers.
D
於 2023 年 7 月住了 1 晚
Campanile Team 於 2023年7月31日的回應
Dear Guest,Thank you so much for your lovely feedback! We cannot wait to see you again when your travels brings you back to Birmingham.Best regards,
10/10 優異
Simon
商務旅客
2023年7月27日
讚好:整潔度、住宿狀況和客房舒適度
Simon
於 2023 年 7 月住了 1 晚
Campanile Team 於 2023年7月31日的回應
Dear Simon,Thnak you for taking time to leave your fantastic score for us! We really appreciate it and we look forward to seeing you again.Best regards from the whole team,
8/10 不錯
Arif
商務旅客
2023年7月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good
Arif
於 2023 年 7 月住了 1 晚
Campanile Team 於 2023年7月26日的回應
Dear Arif,Thank you for taking time to leave your score. We look forward to seeing you again when your travel brings you back to Birmingham.Kind regards,
10/10 優異
Yemane
家人同遊
2023年7月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yemane
於 2023 年 7 月住了 2 晚
Campanile Team 於 2023年7月26日的回應
Dear Yemane,Thank you for the excellent score! We hope to welcome you back very soon.Best regards,
10/10 優異
Nigel
多人同遊
2023年7月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ideal for an overnight stay
(Relatively) cheap and cheerful. The room was clean, comfortable and perfect for an overnight stay. The location is ideal for the Utilita Arena, which is a pleasant 30 minute stroll away, nearly all of it on the canal towpath.
Nigel
於 2023 年 7 月住了 1 晚
Alex 於 2023年7月7日的回應
Thank you for your wonderful feedback about your stay at our hotel. We're thrilled to hear that you had such a positive experience and enjoyed your time with us.
8/10 不錯
stuart
2023年7月3日
stuart
於 2023 年 7 月住了 1 晚
Alex 於 2023年7月7日的回應
Thank you for your wonderful feedback about your stay at our hotel. We're thrilled to hear that you had such a positive experience and enjoyed your time with us.
8/10 不錯
David
多人同遊
2023年6月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
David
於 2023 年 6 月住了 1 晚
Campanile Team 於 2023年6月23日的回應
Dear David,Thank you so much for leaving this score for us, much appreciated. We look forward to welcoming you back in near future.Kind regards
6/10 一般
Martin
多人同遊
2023年6月18日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Martin
於 2023 年 6 月住了 1 晚
Campanile Team 於 2023年6月23日的回應
Dear Martin,Thank you for taking the time to post your feedback.We hope to welcome you back in the future.Best regards
10/10 優異
Avril
2023年6月18日
Avril
於 2023 年 6 月住了 1 晚
Campanile Team 於 2023年6月23日的回應
Dear Avril,I greatly appreciate you taking the time and effort to provide us with this great score.Hoping to welcome you back in Campanile soon!Best regards
10/10 優異
Beverley
2023年6月17日
Beverley
於 2023 年 6 月住了 1 晚
Alex 於 2023年7月7日的回應
Thank you for your wonderful feedback about your stay at our hotel. We're thrilled to hear that you had such a positive experience and enjoyed your time with us.
10/10 優異
Margaret
2023年6月16日
Margaret
於 2023 年 6 月住了 1 晚
Campanile Team 於 2023年6月23日的回應
Dear Margaret,Thank you for the fantastic score!We look forward to welcoming you back soon.Kind Regards