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伯明翰市中心阿卡迪昂住宿城市公寓酒店的評價

3.5 out of 5
伯明翰市中心阿卡迪昂住宿城市公寓酒店
Arcadian Centre, Hurst Street, Birmingham, England

評價

8.2

很好

10 分評分，優異；531 則評價中有 226 則" "
8 分評分，不錯；531 則評價中有 197 則" "
6 分評分，一般；531 則評價中有 61 則" "
4 分評分，欠佳；531 則評價中有 27 則" "
2 分評分，很差；531 則評價中有 20 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

評價

8/10 不錯

L F Amy

家人同遊
讚好：職員與服務
熱水不能調較溫度以致熱水太熱
於 2020 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location and quiet place to stay.
Easy to get something to eat around the hotel. Our room is very quiet for family to stay.
於 2019 年 10 月住了 1 晚
Simona 於 2019年10月11日的回應
Thank you very much for your stay

4/10 欠佳

Ida

不滿：職員與服務和住宿狀況
Poor service and facilities
Suddenly no hot water for bathing ! Then call the service, no one pick up the phone! My friend goes down to the check in counter, no one there at 11:00am. Wait for a while, someone come out, he says need to wait an hour to boil up the hot water for bathing! All the shampoo on my hair to wait an hour, that’s not funny 😡
於 2019 年 4 月住了 1 晚

8/10 不錯

Tak Cheung Terence

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 3 晚
Guest Services Executive 於 2018年9月4日的回應
Thank you so much for your review following an enjoyable stay! We look forward to welcoming you again soon. Best Regards,

8/10 不錯

HIROSHI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Very good location
Thank you for your excellent review

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況
Poor facilities
Old sofa,difficult to open the entrance door,broken bedroom door Carpark is a bit expensive

4/10 欠佳

Kin Tung

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Big place

6/10 一般

Pui Yan (香港)

讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
整體：3星
位置好：很近火車站和商場 客房不錯：非常整潔乾淨和空間寬大 服務有點不好：在check-in時，沒有説清楚- 如果check-out時間過11am，要給附加費。因為我們11:30am check-out, 酒店要求我們給 10 pounds...........

8/10 不錯

KIN (Hong Kong)

讚好：職員與服務、住宿狀況和客房舒適度
不錯的酒店!
整體上都符合要求. 下次還會入住!

6/10 一般

Eddie (HK)

讚好：客房舒適度
不滿：職員與服務
Fair
Generally is okay, location is convenience, Many choice of food, hotel staff in some good some bad, lady staff not helpful.

10/10 優異

Jim (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good for stay
Nice to stay, highly recommend !!

10/10 優異

Kevin

讚好：整潔度和客房舒適度
Great accomodation directions and information very difficult to follow and only stumbled across the hotel
於 2020 年 3 月住了 1 晚

4/10 欠佳

kay

多人同遊
讚好：職員與服務和設施服務
The sofa bed was absolutely terrible and in no condition to sleep on as all you could feel was it’s springs sticking out and aching your back, I was unable to sleep all night due to being in pain and woke up with aches and bruises all over my back. Also in the bathroom you can’t press the button to flush the toilet we had to use the end of the spoon. Despite not sleeping at all the service in reception was exceptional! Such a warm welcome from her
於 2020 年 3 月住了 1 晚

10/10 優異

stephanie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent.
a good experience, and very helpful staff.
於 2020 年 3 月住了 3 晚

8/10 不錯

Rachel

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Conveniently located apartment, with all the facilities needed for my 5 night stay. A little home from home!
於 2020 年 3 月住了 5 晚

10/10 優異

真實旅客

於 2020 年 3 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和設施服務
於 2020 年 3 月住了 1 晚

10/10 優異

Cornelia

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Goed xxl
Gewoon waar voor je geld Echter als je boekt is de pond bvb 1€8 Als je incheckt en de pond is verhoogd betaald je bij terwijl je lager hebt geboekt
於 2020 年 3 月住了 5 晚

8/10 不錯

Outman

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 2 晚

10/10 優異

Tove

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Flott opphold
Vi hadde et flott opphold. Veldig fint å bo i leilighet når vi var tre som reiste sammen, i tillegg lå hotellet sentralt til i forhold til restauranter, butikker og jernbanestasjonen.
於 2020 年 3 月住了 4 晚

4/10 欠佳

Jade

讚好：整潔度、住宿狀況和客房舒適度
Noisy
The bar opposite plays extremely loud music until 4am in Friday, Saturday & Sunday nights. The staff would have know this but didn’t tell us at check in. The next day we were told we should have moved rooms because of the noise. Request a room that is not on the courtyard side
於 2020 年 3 月住了 1 晚

8/10 不錯

真實旅客

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was adequate to our needs. Very central location. Staff very helpful. No issues
於 2020 年 3 月住了 1 晚

10/10 優異

G.

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

8/10 不錯

Marilyn

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Birthday sleepover
The only down fall was it was on a man road and the traffic and people were noisey from 2am till 5am but it was a Friday nght
於 2020 年 2 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 3 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度
於 2020 年 2 月住了 1 晚

10/10 優異

Ali

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place
A very nice and clean place to stay in. Friendly staff and very central location
於 2020 年 1 月住了 1 晚

6/10 一般

真實旅客

多人同遊
The location was great for what I needed. Staff where
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度和客房舒適度
於 2020 年 1 月住了 3 晚

8/10 不錯

真實旅客

商務旅客, 多人同遊
不滿：職員與服務
The checkin was awful, any hotel is better than an aprthotel. What happens if you can't afford the security deposit?
於 2020 年 1 月住了 1 晚

2/10 很差

Charlotte

家人同遊
讚好：整潔度
awful
Good first impressions, wasn’t easy to find but rang hotel and they gave good direction. Apartment was spacious and clean on arrival, some furniture was a bit tatty but clean. Got in the shower and after a few mins the hot water ran out ( I had shampoo in my hair) my partner tried to call On the intercom reception but it didn’t work so rang on the mobile. We were told I could boil a kettle and wash my hair that way or someone could come have a look!! I got out the shower and hid in the bedroom whilst someone came to look, he said we had to wait for the water to heat up 30-40 mins. This is not very impressive at all!!!! After finally having a shower and getting to bed even after being on the quiet floor, there was so much noise out in the courtyard and on the corridor, banging on our doors, shouting people running up and down several disturbances in the night. We have a 2 year old who we were trying to get back to sleep and make sure he didn’t wake up crying to make noise. We had the worst nights sleep. ot impressive at all and very expensive for the treatment we received. We informed reception of the issues we had and we were told they were sorry and could keep our car in the car park (which you have to pay for anyway) for longer.....no thanks. We had treated ourselves being the day after our wedding but our experience was awful and would never stay in one of these again. Please contact me to arrange some form of compensation.
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

於 2020 年 1 月住了 1 晚

10/10 優異

Renae

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

6/10 一般

Joanne

家人同遊
讚好：客房舒適度
不滿：整潔度和住宿狀況
The room smelt of cooking the chairs and settess were ripped up the floor was sticky in the kitchen. But the bedrooms were ok and the bed was comfortable just need to revamp and decorate the Living room area.
於 2020 年 1 月住了 1 晚

10/10 優異

Carmen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

6/10 一般

Teresa

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2019 年 12 月住了 2 晚

8/10 不錯

Angela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay.
Lovely apartment, very spacious, friendly staff. Central location and very close to the station.
於 2019 年 12 月住了 4 晚

8/10 不錯

Sash

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚

4/10 欠佳

真實旅客

讚好：設施服務和住宿狀況
不滿：職員與服務
Good location within 5 minutes walking to Newstreet station. What I did not like is that I was made to deposit £50 on checking in and promised if I did damage anything I will be refunded at check put. When I asked for my money at checkout I was told it will be credited to my account but will take "few days". Four weeks later they have not refunded by £50
於 2019 年 10 月住了 1 晚
simona 於 2019年11月9日的回應
Dear Guest, So sorry about the inconvenience with the security deposit. Please be advised that when you pay the security deposit by card, the money doesn't go out from your account. The money is still there, but you cannot use that amount of money until it becomes available again. The day you check out the security deposit is released from our part, but in how many days becomes available it depends by the policy of each bank. From our experience, debit cards takes longer than credit cards to become available. In our property, the security deposit can be paid cash also. Then, when you check-out, we only need some minutes to check the apartment. If everything is ok, the money will be given back to you right away. I hope your security deposit became available by now and once again I apologize for the inconvenience caused. Kind Regards, Front Office Team

4/10 欠佳

真實旅客

不滿：設施服務和住宿狀況
Very tired and tatty furniture. Noisy area above night clubs that were open until 3am
於 2019 年 10 月住了 1 晚

10/10 優異

Robert

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place.
Excellent apartment in an ideal location.
於 2019 年 10 月住了 1 晚
Simona 於 2019年10月17日的回應
Thank you for choosing Staycity Serviced Apartments

8/10 不錯

dPaul (Birmingham Canberra)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were bloody amazing, young bloke ran to help my wife with her bag up the stairs, 1st time I have ever seen that.
於 2019 年 10 月住了 1 晚
Simona 於 2019年10月11日的回應
Looking forward to welcoming you again

6/10 一般

Ian

多人同遊
讚好：整潔度和職員與服務
Fairly basic but a great location
Staycity Arcadian is in a great location less than 10 minutes walk from New Street Station. Brilliant for Chinatown, the canals and the city centre shops. It is pretty basic accommodation, but to be fair it was clean and the room was a good size. We didn’t use the kitchen but it was well equipped and there was also a washing machine. The beds were comfortable, the sofa bed okay. All of the staff were great and very pleasant and helpful. Down sides: the t.v. was terrible, the reception so bad it was unwatchable, the internet was so slow it was pointless and the shower had two settings - volcano and surface of the sun! We spent little time in the room, out exploring the city so it did the job for us and at a reasonable price.
於 2019 年 9 月住了 2 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Great staff, good service, cosy apartment, fine location
於 2019 年 9 月住了 2 晚
Guest Services 於 2019年9月24日的回應
Thank you so much for your amazing feedback, we highly appreciate you taking the time and effort to leave your comments! I am really glad that you had an overall enjoyable stay and we look forward to welcoming you again soon!

4/10 欠佳

真實旅客

商務旅客, 多人同遊
不滿：整潔度和住宿狀況
Poor signage difficult to find entrance . Very neglected. Lot of noice from rooms in early hours, TV not working.
於 2019 年 9 月住了 2 晚

10/10 優異

Manraj Singh

讚好：職員與服務、住宿狀況和客房舒適度
Great place but new furnitures are needed fork
This place has become my second home in UK. I’ve stayed here before a few times. It’s an excellent location. The only issue is with the condition of the furniture. This particular room had terrible chairs and sofa bed. Anything that has leather are all peeling off. All rooms should be redone with new or repaired furniture. Other than that it’s a great place especially the balcony
於 2019 年 8 月住了 4 晚
Guest Services 於 2019年9月9日的回應
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your thoughts, while we are glad that you had an overall enjoyable stay, your feedback will be taken on board. We look forward to welcoming you again soon!

8/10 不錯

Rupesh

多人同遊
讚好：整潔度和職員與服務
於 2019 年 9 月住了 1 晚
GSE 於 2019年9月9日的回應
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your feedback. We look forward to welcoming you again soon!