公寓, 2 間臥室 | 防敏寢具、房內夾萬、熨斗/熨衫板、免費 Wi-Fi
查看供應

伯明翰斯派爾斯服務式公寓酒店的評價

4 out of 5
伯明翰斯派爾斯服務式公寓酒店
10 Commercial Street, Birmingham, England

評價

8.2

很好

10 分評分，優異；145 則評價中有 66 則" "
8 分評分，不錯；145 則評價中有 50 則" "
6 分評分，一般；145 則評價中有 14 則" "
4 分評分，欠佳；145 則評價中有 7 則" "
2 分評分，很差；145 則評價中有 8 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Eddie

讚好：整潔度和客房舒適度
於 2023 年 10 月住了 3 晚
Serviced Apartments Manager 於 2023年10月30日的回應
Dear Eddie,Thank you for your 10 out of 10 review.Kind regards,Timothy

8/10 不錯

Lung Cheung

讚好：整潔度和住宿狀況
整體不錯但廁所地磚破爛漏厠所水, 地面濕滑.
於 2023 年 7 月住了 2 晚
Timothy Samson 於 2023年8月2日的回應
Dear Lung Cheung,Thank you for your review and for letting us know about the issues faced within the bathroom. These have now been addressed.

8/10 不錯

Sidra

讚好：整潔度
Limited hot water in shower for 2 days, had to Wait for week day- kept shifting to freezing cold every few seconds. Patricia at reception was wonderful, proactively helpful and informed, she knew exactly what to do even though maintenance were not yet available. She was swift and attentive andbcame straight to the room and fixed the problem on the weekday morning, without me having to wait for maintenance.
於 2024 年 4 月住了 3 晚
Ewelina 於 2024年4月30日的回應
Dear Sidra,Thank you so much for taking the time and posting your review. I am very sorry to hear you had issues with hot water. I am glad Patricia was able to assist you- I completely agree, she is fantastic and always tries her best for our guests. Please note, for any emergencies we have a 24h Duty Manager on call who is able to provide assistance with any urgent matters. I hope that despite this issue you have enjoyed your stay and will return to The Spires in the future.Ewelina PasternakAdministration Support

10/10 優異

angel

於 2024 年 4 月住了 1 晚
Ewelina 於 2024年4月30日的回應
Dear Angel,Thank you so much for giving us 5 out of 5stars. I am very happy to see you have enjoyed your stay thoroughly and we are looking forward to your next visit.Kind Regards,Ewelina PasternakAdministration Support

6/10 一般

Adekalu

於 2024 年 2 月住了 2 晚
Serviced Apartments Manager 於 2024年3月12日的回應
Dear Adekalu,Thank you for your review.Kind regards.

4/10 欠佳

Pamster

讚好：整潔度
Very noisy throughout night. Door handle hanging off and interior run down. Didnt feel safe staying here.
於 2024 年 3 月住了 1 晚
Serviced Apartments Manager 於 2024年3月4日的回應
Dear Pamster,Thank you for taking the time to post a review of your recent stay. Although our property is safe for all of our guests we are sorry to read you did not feel this way.Please be assured, all of your comments have been taken onboard and will be address with immediate effect. Kind regards,

10/10 優異

Ifraz

讚好：整潔度、設施服務和住宿狀況
The receptionist Timothy was very helpful and informative
於 2024 年 2 月住了 1 晚
Serviced Apartments Manager 於 2024年2月21日的回應
Dear Ifraz,Thank you for your great review, it is always a pleasure having you stay. Kind regards,Timothy

6/10 一般

Katie

家人同遊
不滿：整潔度和客房舒適度
Mediocre apartment in need of updating
The location is great and the receptionist was very welcoming. Unfortunately the apartment was quite tired and needs some maintenance and upgrading, plus it wasn't completely clean. The reception closed for the weekend at 3pm on Friday so we couldnt get some minor issues resolved (e.g. the TV signal was bad) as the instructions advised only to call in an emergency. The twin beds are not full size so sadly not very comfortable.
於 2024 年 2 月住了 2 晚
Serviced Apartments Manager 於 2024年2月5日的回應
Dear Katie,Thank you for taking the time to provide a review of your recent stay. I am sorry for any discomfort caused regarding the size of the twin beds and TV signal issues. Although the contact number is for emergencies, we would of been able to have these addressed for you straight away and possibly an alternative apartment.I'm also sorry to read you feel the apartment was not 'completely clean' We pride ourselves on providing such high standards when it comes to maintaining our apartments and your comments will certainly be taken on aboard and address with the appropriate team members.Kind regards,Timothy

10/10 優異

Ifraz

讚好：整潔度、設施服務和住宿狀況
The reception staff- particularly Timothy was very professional, informative and helpful
於 2024 年 1 月住了 2 晚
Serviced Apartments Manager 於 2024年1月30日的回應
Dear Ifraz,Thank you for your outstanding review. It was a pleasure having you stay with us here at The Spires Birmingham.We look forward to welcoming you back sometime in the near future.Kind regards,Timothy

4/10 欠佳

Dominic

家人同遊
讚好：整潔度
不滿：客房舒適度
Fine but the smell of tobacco was too much
The apartment was clear and tidy with plenty of amenities to exist. The shower was fine but it was hard to get past the smell of old tabacco smoke that had clearly been attempted to be dispelled but hung in the air around the apartment. It was particularly evident in the main bedroom which made for an unpleasant sleep. The location was central but, on reflection a little too close to main bars which meant we were subject to some late night singing - it sounded like they had a good night!
於 2024 年 1 月住了 1 晚
Serviced Apartments Manager 於 2024年1月29日的回應
Dear Dominic,Thank you for taking the time to post a review of your recent stay. I am sorry to read there was an issue with the smell of tabacco within the apartment. All of our apartments are none smoking however, this will be looked into straight away.

8/10 不錯

Alessandro

讚好：整潔度和住宿狀況
Great place, nearby the station, and the city center. Good and clean apartment
於 2024 年 1 月住了 2 晚
Serviced Apartments Manager 於 2024年1月24日的回應
Dear Alessandro,Thank you for your great review, we do hope to welcome you back in the near future.Kind regards,Timothy

10/10 優異

Joshua

商務旅客
讚好：整潔度、設施服務和住宿狀況
Great value for money, lovely clean modern apartment which was very spacious. Smooth check-in and checkout too
於 2024 年 1 月住了 1 晚
Serviced Apartments Manager 於 2024年1月19日的回應
Dear Joshua,Thank you for your excellent review regarding your recent stay with us. We do hope to welcome you back to The Spires Birmingham some time in the near future.Kind regardsTimothy

10/10 優異

Miss H

於 2024 年 1 月住了 1 晚
Serviced Apartments Manager 於 2024年1月9日的回應
Dear Miss H,Thank you for your 10 out of 10 post. We are pleased you had a great experience with us.Please do visit us again some time in the future.Kind regardsTimothy

10/10 優異

Tracey

多人同遊
讚好：整潔度和客房舒適度
would recommend and would use again
apartment was excellent, clean, comfortable and well equiped, would recommend and will definitely use again. well positioned too. the receptionist was very friendly and helpful
於 2023 年 12 月住了 1 晚
Serviced Apartments Manager 於 2023年12月18日的回應
Dear Tracey,Thank you for your great review and kind comments. We look forward to welcoming you back to The Spires Birmingham in the New Year.Kind regards,Timothy

10/10 優異

Mrs Nicola J

讚好：整潔度
於 2023 年 12 月住了 2 晚
Serviced Apartments Manager 於 2023年12月18日的回應
Dear Mrs Nicola J,Thank you for your 10 out of 10 post.Kind regards,Timothy

8/10 不錯

Ray

讚好：整潔度和客房舒適度
Short break
Seamless visit, staff were all lovely. Apartment was spacious. My only complaint would be the security deposit required which will be refunded after my visit. I was not aware of this - or if I was I missed/forgot it.
於 2023 年 12 月住了 1 晚
Serviced Apartments Manager 於 2023年12月11日的回應
Dear Ray,Thank you for your great review of your recent stay and for your kind comments. I will pass these onto my team.We do hope you will visit us again some time in the New Year.Kind regards,Timothy

10/10 優異

Ash

於 2023 年 12 月住了 1 晚
Serviced Apartments Manager 於 2023年12月11日的回應
Dear Ash,Thank you for your 10 out of 10 review.Kind regards,Timothy

8/10 不錯

declan

於 2023 年 12 月住了 1 晚
Serviced Apartments Manager 於 2023年12月8日的回應
Dear Declan,Thank you for your score of 8 out of 10. We do hope to welcome you back in the near future.Kind regards,Timothy

10/10 優異

Ashleigh

讚好：整潔度、設施服務和住宿狀況
I visited Birmingham for a concert on a Tuesday evening and so was only staying for a short period of time, and would only be using the room for a bed for the night. When I arrived, I was told I had an unexpected upgrade. The room I was given ended up being a huge 2 bedroom suite! The property was amazing and I only wish I’d had been able to stay longer to fully appreciate the suite, and also having someone else there with me to take it all in! Was such a shame I couldn’t utilise the space but I would definitely recommend Spires and will be booking to stay in the future, hopefully for longer!
於 2023 年 11 月住了 1 晚
Serviced Apartments Manager 於 2023年12月8日的回應
Dear Ashleigh,Thank you for your amazing review of your recent stay. We are super please the apartment exceeded your expectations.We can not wait to welcome you back next year. Please do call us when your ready to book.Kind regards,Timothy

10/10 優異

Thomas

讚好：整潔度和客房舒適度
於 2023 年 12 月住了 1 晚
Serviced Apartments Manager 於 2023年12月8日的回應
Dear Thomas, Thank you for your 10 out of 10 review.Kind regards,Timothy

10/10 優異

Terry

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Very nice apartment very close to city centre staff very helpful and kind
於 2023 年 11 月住了 1 晚
Serviced Apartments Manager 於 2023年12月8日的回應
Dear Terry,Thank you for your great review. We do hope to see you again some time in the new year.Kind regards,Timothy

6/10 一般

Dylan

讚好：整潔度和住宿狀況
Room was really nice and spacious. No tv's in bedrooms and tv in living room had very few watchable channels due to reception. Surely such a lovely place needs to sort this out. This is after calling support as tv wouldnt connect to wi-fi. Let down by this.
於 2023 年 11 月住了 1 晚
Serviced Apartments Manager 於 2023年12月8日的回應
Dear Dylan,Thank you for taking the time to post a review of your recent stay with us here at The Spires Birmingham. Please accept my apologies for the lack of TV's and TV signal. We do take all feedback on board and will use this in the future.Kind Regards,Timothy

8/10 不錯

Gregory

讚好：整潔度和住宿狀況
Well equipped decent furnishings
於 2023 年 11 月住了 1 晚
Serviced Apartments Manager 於 2023年11月20日的回應
Dear Gregory,Thank you for taking the time to post a positive review of recent stay. We do hope to welcome you back to stay again in the near future.Kind regards,Timothy

10/10 優異

Boyette (Manchester)

讚好：整潔度、設施服務和住宿狀況
Enjoyed my stay … Tesco is at a walking distance which is perfect! Will certainly come back
於 2023 年 11 月住了 2 晚
Serviced Apartments Manager 於 2023年11月20日的回應
Dear Boyette,Thank you for your excellent review of your recent stay. We can't wait to welcome you back.Kind regards,Timothy

10/10 優異

Emma

於 2023 年 11 月住了 1 晚
Serviced Apartments Manager 於 2023年11月14日的回應
Dear Emma, Thank you for your 10 out of 10 review, we hope to welcome you back in the near future.Kind regards,Timothy

10/10 優異

CIARAN

於 2023 年 11 月住了 1 晚
Serviced Apartments Manager 於 2023年11月14日的回應
Dear Ciaran,Thank you for your 10 out of 10 review.Kind regards,Timothy

10/10 優異

Jonathan

家人同遊
讚好：整潔度和客房舒適度
Great place to stay
於 2023 年 10 月住了 1 晚
Serviced Apartments Manager 於 2023年10月30日的回應
Dear Jonathan,Thank you for you excellent review.Kind regards,Timothy

8/10 不錯

Christopher

商務旅客
讚好：客房舒適度
於 2023 年 10 月住了 1 晚
Serviced Apartments Manager 於 2023年10月30日的回應
Dear Christopher,Thank you for your great review.Kind regards,Timothy

10/10 優異

Sugeewa

I like everything
於 2023 年 10 月住了 3 晚
Serviced Apartments Manager 於 2023年10月16日的回應
Dear Sugeewa,Thank you for your great review. We hope to see you again in the near future.Kind regards,Timothy

10/10 優異

真實旅客

讚好：整潔度和客房舒適度
A lot better value than a traditional hotel stay - the central location within Birmingham was extremely convenient and it was very comfortable for a good night's sleep.
於 2023 年 10 月住了 1 晚
Serviced Apartments Manager 於 2023年10月11日的回應
Dear Guest,Thank you for your excellent review. We are pleased you enjoyed your time with us and we look forward to welcoming you back in the near future.Kind regards,Timothy

6/10 一般

Nina

親子同遊
讚好：整潔度和設施服務
The property was close to local amenities such as sea life centre and utilita arena. Property was generally clean and tidy, linen was nice and fresh. Had all the things that you needed for a short stay. Our apartment was right above the entrance so was a little noisy at times. Door handles need some attention, especially kitchen/lounge door, we briefly got stuck in the lounge due to faulty door handle.
於 2023 年 9 月住了 1 晚
Serviced Apartments Manager 於 2023年9月26日的回應
Dear Nina,Thank you for taking the time to post a review of you recent stay. We are please to read the apartment was to your liking. Thank you for your feedback regarding the door handles, these issues have now been addressed.Kind regards,Timothy

6/10 一般

Ng Li Sin

家人同遊
Prior to our booking and arrival, the manager, Timothy, was very helpful and responded promptly to our queries. Upon arrival, the team of Joanne and William was very hospitable, friendly and helpful. They were the sunshine of our stay. The apartment was spacious and its location was great for us. Some parts are old like the bedroom door could not close properly, the curtains are a bit broken and worst of all, very low water pressure and temperamental water temperature in the showers. But all the above were bearable given we were not exactly paying for 5-star accommodation. What was not bearable and would make us hesitate returning is the NOISE. The building is built such that people talking in the courtyard would reverberate loudly in the whole compound and during our stay, there were some loud neighbours and parties. We suffered sleepless nights during more than half of our stay.
於 2023 年 9 月住了 7 晚
Serviced Apartments Manager 於 2023年9月22日的回應
Dear Ng Li Sin,Thank you for providing feedback regarding your recent stay with us. I'm please to read you were provided with great customer service during your stay. I Apologies for this issues you had faced within the apartment, please be assured we have dealt with these.Again apologies for the disturbance from the noise within the courtyard. As explained within the email reply to you, the court yard is used and owned by private tenants of the property which means it can be difficult for us to monitor the noise level or intervene.I do hope you stay with us again and maybe we could allocate you a different apartment away from the courtyard.Kind regards,Timothy

4/10 欠佳

Hannah

多人同遊
讚好：設施服務
不滿：整潔度和住宿狀況
Check in was at 2 but we were unable to check in until 330. The lady on reception was more than accommodating however. The property was dirty and we had to make our own beds
於 2023 年 9 月住了 1 晚
Serviced Apartments Manager 於 2023年9月22日的回應
Dear Hannah,Thank you for taking the time to post a review of your recent stay along with the email received. A response to your email has been completed.Kind regards,Timothy

8/10 不錯

Gerliene

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Heerlijk ruim appartement en zeer vriendelijke mensen. Aanrader!
於 2023 年 8 月住了 4 晚
Serviced Apartments Manager 於 2023年9月9日的回應
Dear, Gerliene,Thank you for your great review, we hope you enjoyed your time with us. Please do visit us again in the near future.Kind regards,Timothy

10/10 優異

Joel

讚好：整潔度
於 2023 年 8 月住了 1 晚
Serviced Apartments Manager 於 2023年8月31日的回應
Dear Joel,Thank you for your 5 out of 5 review. We hope you enjoyed your time with us.Kind regards,Timothy

10/10 優異

Sharon

多人同遊
讚好：整潔度和客房舒適度
10 /10
Lovely apartments we was all very happy with everything in there had everything you need for stay beds was comfortable and was very clean
於 2023 年 8 月住了 1 晚
Serviced Apartments Manager 於 2023年9月4日的回應
Dear Sharon,Thank you for your outstanding review. We are super pleased you enjoyed your time with us. We look forward to welcoming you all back to The Spires Birmingham again.Kind regards,Timothy

8/10 不錯

Deborah

伴侶同遊
讚好：設施服務和住宿狀況
Good standard
於 2023 年 8 月住了 1 晚
Serviced Apartments Manager 於 2023年9月4日的回應
Dear Deborah,Thank you for your review. We do hope you choose to stay with us again in the near future.Kind regards,Timothy

10/10 優異

Anna

家人同遊
讚好：整潔度、設施服務和住宿狀況
Brilliant apartment. Very good location close to the canal and bars/ restaurants and also very near to the centre of Birmingham. The apartment itself was very clean and it really excelled our expectations on all levels. The staff were really friendly and very welcolming. The communication with the property before we arrived/checked in was exceptional. We are looking forward to returning. Thank you for a lovely stay!
於 2023 年 8 月住了 3 晚
Serviced Apartments Manager 於 2023年8月28日的回應
Dear Anna,Thank you for your excellent review. We are super pleased you enjoyed your time with us and that our apartments exceeded your expectations. We would love to have you stay with us again, Please do get in touch with us directly when your ready to book.Kind regards,Timothy

10/10 優異

MD ABDUL

讚好：整潔度和住宿狀況
Lovely and homely. Has everything you need for a comfortable stay. Central location with lots of shops nearby
Serviced Apartments Manager 於 2023年8月21日的回應
Dear MD ABDUL,Thank you for your excellent review. We are super pleased you enjoyed your time with us. Please do contact us directly should you wish to visit us again in the near future.Kind regards,Timothy

10/10 優異

Giorgio

家人同遊
讚好：整潔度和客房舒適度
Ottima soluzione per un soggiorno a Birmingham. Alloggio spazioso e dotato di tutti i comfort. Posizione centrale ma in quartiere estremamente tranquillo e sicuro.
於 2023 年 8 月住了 3 晚
Serviced Apartments Manager 於 2023年8月21日的回應
Dear, Giorgio,Thank you for your excellent review, we are very pleased to read you had a great time with us. Please do visit us again in the future.Kind regards,Timothy

10/10 優異

Nelopha

親子同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Top standard property and was pleased that it was accessible
於 2023 年 8 月住了 5 晚
Serviced Apartments Manager 於 2023年8月21日的回應
Dear Nelopha,Thank you for your 5 out of 5 review. We are very pleased we were able to accomodate you. Please do contact us should you wish to stay with us again in the future.Kind regardsTimothy

8/10 不錯

Talha

家人同遊
讚好：整潔度和客房舒適度
A very nice stay indeed
Really happy with the stay overall. Tim and Jo were always very helpful. Pleasantly surprised to find a lovely modern apartment, with nice city views. It was almost like being at home and not the usual hotel room feel. The kids loved it and the en-suite bathroom was another nice surprise. Hotels.com were a bit of let down because the £250 security deposit required by the Spires Ltd wasn't made clear. But that was returned promptly after our stay was finished. Would highly recommend staying at the Spires in Birmingham City centre and we will be booking in with them again very soon.
於 2023 年 8 月住了 3 晚
Serviced Apartments Manager 於 2023年8月31日的回應
Dear Talha,Thank you for your outstanding review. It was a pleasure meeting you and your family and I'm happy your found all to your liking here. Please do contact us directly the next time you wish to return.Kind regards,Timothy

10/10 優異

Adrian

於 2023 年 7 月住了 1 晚
Serviced Apartments Manager 於 2023年8月2日的回應
Dear Adrian,Thank you for your 10 out of 10 review. We loom forward to welcoming you back in the near future.Kind regards,Timothy

10/10 優異

Christine

多人同遊
讚好：整潔度和客房舒適度
於 2023 年 7 月住了 2 晚
Serviced Apartments Manager 於 2023年8月2日的回應
Dear Christine,Thank you for your great review and giving us 10 out of 10.Please do visit us again in the near future.Kind regards,Timothy

10/10 優異

Richard

讚好：整潔度和客房舒適度
Short stay in Birmingham
Only in appartment for a few hours of 1 day, but had all the comforts of home, and felt very safe and secure. Will definately book again for any stays in the area, jut a few minutes to New Street station and bus links down to Edgebaston
於 2023 年 7 月住了 1 晚
Serviced Apartments Manager 於 2023年8月11日的回應
Dear Richard,Thank you for your excellent review. We would be more than happy to welcome you back in the near future.Kind regards,Timothy

10/10 優異

Karen

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great location. The staff were friendly and helpful and the apartment was lovely. Spacious, clean and had kitchenware so we were able to cook during our stay. Would stay here again for sure!
於 2023 年 7 月住了 2 晚
Serviced Apartments Manager 於 2023年8月2日的回應
Dear Karen,Thank you for your great review. We look forward to welcoming you back to The Spires Birmingham in the future.Kind regards,Timothy

8/10 不錯

Donna

伴侶同遊
讚好：設施服務
Liked where is was situated
於 2023 年 7 月住了 1 晚
Serviced Apartments Manager 於 2023年8月2日的回應
Dear Donna,Thank you for taking the time to post a review. We hope to welcome you back in the near future.Kind regards,Timothy

2/10 很差

Jagtar

於 2023 年 7 月住了 1 晚
Serviced Apartments Manager 於 2023年7月13日的回應
Please do contact us should you wish to discuss this further?Kind regards,Timothy

10/10 優異

Ifraz

商務旅客
讚好：整潔度、設施服務和住宿狀況
Amazing reception staff, safe, clean, modern accomodation
於 2023 年 7 月住了 2 晚
Serviced Apartments Manager 於 2023年7月4日的回應
Dear Ifraz,Thank you for your perfect review. We look forward to welcoming you back in the near future.Kind regardsTimothy

10/10 優異

Phill

商務旅客
讚好：整潔度和客房舒適度
Can't wait to stay again
Amazing place to stay. Was thoroughly impressed with the property. Cannot fault any aspect of my stay. Very friendly reception staff. Beautiful accommodation with an you could ever ask for. This will definitely be my 'go to' place when I'm next in Birmingham. A damn sight more for your money than a hotel room. Highly recommended.
於 2023 年 6 月住了 1 晚
Serviced Apartments Manager 於 2023年7月4日的回應
Dear Phill,Thank you for your excellent review. We are very pleased you have a great time during your stay. We look forward to welcoming you back in the near future.Kind regardsTimothy