Wicklow Black Castle Hotels

"I stayed here as my flight was 9 hours late, the last bus had left and the airport hotels were full. It was close to 11.30pm when I arrived. I asked the receptionist if he could give me some toothpaste (as it was the one toiletry item I didn’t have). He had no stocks and he referred me to the vending machines. The ones I found only had beverages and snacks. When I went to my room I discovered it didn’t have a usb port and my phone needed to be charged. I asked the receptionist if I could borrow an adaptor (I only had my Italian one). He was extremely reluctant to lend me one and I really had to grovel. He did eventually give me one. I appreciated the complementary water. This is not the best hotel to stay in when you are stranded like I was. The receptionist was extremely unfriendly and unhelpful. He made no allowances for my situation. While I am Irish - I think this customer service doesn’t reflect well on the so called Irish welcome ! I paid €182.25 for a few hours (left at 8.10am). While the room was fine, the whole experience was disappointing. "

"Great stay from start to finish. Staff are attentive, evening meal was lovely. Breakfast was fantastic a lot of choice and served til 10.30. Cocktails are wonderful too. Rooms are spacious, quiet and comfortable. Will definitely return"

"I just grabbed some food one of the evenings, very nice. Friendly staff, on point and very helpful with directions and good place to go. "

"It was perfect for us- two old friends and one teenage kid. Two bedroom two bath setup was wonderful. The place was well located, really pleasant and very comfortable bed. "

"lovely stay, great location and very clean! Thank you! "

"Good location. Friendly staff. Quiet"

"Very clean, well kept, very kind and helpful staff! Breakfast was good and fresh but we only ate there once and bar service was great! I missed having coffee or tea in my room, they have a galley on each floor with supplies for coffee and tea but it was a ways from our room! No ice machine either but they had soda in a vending machine! So it’s just the in room coffee/tea that I would have liked to have! It was a lovely place & we’d stay there again!! "

"Staff helpful, don't take the rooms next to the gym… "

"Perfect hotel in a nice area outside of the city centre. The bus stop was conveniently right outside. Staff were helpful, rooms were clean, and the hotel itself was nice and peaceful. Pretty cheap for how nice it was. "