住宿景觀
查看供應

北海酒店的評價

3 out of 5
北海酒店
390-392 Promenade, Blackpool, England

評價

6.2
10 分評分，優異；459 則評價中有 102 則" "
8 分評分，不錯；459 則評價中有 113 則" "
6 分評分，一般；459 則評價中有 64 則" "
4 分評分，欠佳；459 則評價中有 63 則" "
2 分評分，很差；459 則評價中有 117 則" "

6.4/10 

整潔度

7.0/10 

職員與服務

6.2/10 

設施服務

5.8/10 

住宿狀況

5.2/10 

環保程度

評價

10/10 優異

Luke

讚好：整潔度、職員與服務和客房舒適度
I’ll give it a three out of five
Check-in was very easy and it was OK the only downfall to the place if it needs new carpet he’s looking very tired and need some money spending on it other than that it was a clean nice day
於 2024 年 1 月住了 7 晚

10/10 優異

Joanne Alice

讚好：整潔度、職員與服務和客房舒適度
Shopping trip for a new suitcase
Nice host who gave me a great room with a sea view Room was massive, warm, comfortable and quiet
Ample storage space
Retro shower and bathroom
Art above the bed
Massive bed
於 2024 年 1 月住了 4 晚

2/10 很差

真實旅客

Shocking wouldn’t stay again
Got there and parking was full to say there was only three rooms were being used in the hotel. Owner greeted us and told us not to park at hotel as they’re reserved. Got up to room where it felt like it hadn’t been cleaned since the last stay. Carpet filthy, room a mess, bed broken Went on night out and came back 3am to find we couldn’t get in door. Eventually got in but next morning hotelier seemed annoyed with us for coming in late. For price we paid for two nights we’d expect not a broken bed and a pleasant owner Looked outside for view of the sea this was of the rubbish dump area of the hotel
於 2023 年 12 月住了 2 晚

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
No hot water for shower, despite leaving it to run for a while as a sign recommended. Very cold in one of the three rooms we had, and one room had some mould.
於 2023 年 12 月住了 1 晚
Jey 於 2024年1月7日的回應
Dear Guest,While we value feedback, this review is untrue. During your stay, you caused damage to the room and we have evidence of this and then someone came to collect bags the following day. If you want to discuss this further, please contact us directly

10/10 優異

p

讚好：整潔度、職員與服務、設施服務和住宿狀況
very quiet and friendly staff and owners i was very happy there the only negative was the sink was very small in the bathroom
於 2023 年 11 月住了 3 晚
Jey 於 2024年1月7日的回應
We’re glad you enjoyed your stay with us! Thank you very much for your feedback, we will take it into consideration. Hope to see you again soon!

8/10 不錯

Jan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Jey 於 2024年1月7日的回應
We’re glad you enjoyed your stay with us! Thank you very much for your feedback

10/10 優異

Geoffrey

於 2023 年 11 月住了 1 晚
Jey 於 2024年1月7日的回應
We’re glad you enjoyed your stay with us! Thank you very much for your feedback

10/10 優異

Georgia

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

2/10 很差

Caroline

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
When we arrived there was beds in the bar area didn't think anything off it at the time we checked into the room and got a shock there was paint on radiator the bed sofa didn't go down i had to ask him for bedding the owner then chucked me 2 pillows off a sofa a shhet and a mattress topper to sleep with i was fuming at that point he said ill get you a puilt for when you get back when we got back to the hotel no sign off him i had to sleep with what he gave me i was freezing then to find out tv didn't work not much toilet roll nothing had been topped up at all
於 2023 年 10 月住了 2 晚

2/10 很差

Yvonne

於 2023 年 10 月住了 1 晚

4/10 欠佳

Chelsea

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Not good
I would not stay again staff helpfull there was no towels our window was broken so was cold for kids n that room was not our room i paid for had a funny smell in a morning
於 2023 年 10 月住了 2 晚

4/10 欠佳

Sarah

家人同遊
讚好：客房舒適度
不滿：整潔度、職員與服務和住宿狀況
1 nights stay.
We arrived to check in, bit of chaos as there system was down and they had no records of ours and others booking. Quickly sorted out. Our room was spacious but very dated. It wasnt very clean, lots of dust and quite lot of bits behind the sofa. Clearly they hadn't vacuumed behind there for quite some time. There was no towels in the room, I asked the man at reception about this and he said his manger was collecting them. None arrived and we ended up buying a tea towel to dry our hand on. I asked for a WiFi code and again he told me it wasn't working. On the plus side, the bed was very comfy and the room was warm. Also it was a good price. This could be a good hotel with better cleaning routines and more organisation.
於 2023 年 10 月住了 1 晚

2/10 很差

James

於 2023 年 10 月住了 1 晚

4/10 欠佳

SANJID SAHEER

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很差

Kelly

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Avoid- Not like any of the pictures.
Very upset with the booking we made here. We arrived to an absolute disappointment and horror at the poor state of this hotel. Rooms unsafe and not clean. Windows don’t shut so it’s freezing, electric don’t work, beds have not been cleaned in a long time, broken mirrors. Not family friendly and not disability friendly. Staff refused my refund for 3 rooms so now I’m having to fight for my money back. We obviously did not stay here. We ended up paying double to stay somewhere else. This hotel needs to be reported to environmental health.
於 2023 年 10 月住了 1 晚

2/10 很差

Asha

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
bad
was not clean at all still had socks and water bottles and stuff from the last people who stayed left over. bed was the most uncomfortable bed i’ve ever slept in. you could feel the springs through the bed
於 2023 年 10 月住了 1 晚

2/10 很差

Stephen

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Old fashioned run down
於 2023 年 10 月住了 3 晚

4/10 欠佳

Dave

不滿：整潔度、住宿狀況和客房舒適度
Extremely disappointing
I've stayed here several times before & had no problem but this time was so disappointing. On arriving, the staff didnt know which rooms myself and the couple in front of me were in, their computer aystem took around 15 minutes to fire up but eventually we were given our keys. Upon entering room 37 i quickly realised i couldnt stay there as there was a soaking wet bathroom floor & dripping shower, mould in the shower, no bulbs in the lamps, an open window that wouldnt close, dirt and rubbish on the carpet and 1 sachet of coffee next to the kettle with no milk etc and no towels. I complained to the two fellas who opened up for us and, to be fair to them, they sorted me a different room which didnt have a sea view (The other one did, i paid extra for it) which was warmer and comfy with all the things i needed. However, again there were no towels (I was told they were on their way) and, in any case, despite me running the hot water on the shower for TWENTY-FIVE minutes , no hot water appeared. The sign on the door at the top of the stairs said that we should allow 5 minutes for hot water. There was a bag of rubbish at the top of the stairs that was still there the next morning, and the Wifi didnt work. Ill be interested in why i wasnt offered a refund OR ill be interested to see what i am offered next time i stay. Yes, its cheap, but my room was advertised with private bathroom and sea view with tea and coffee facilities and i ended up in a different room wirh no hot water
於 2023 年 10 月住了 1 晚

2/10 很差

Dean

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Awful
Very dissatisfying we didn’t get any towels in the two nights we was there after being promised we would, bathroom looked like it hadn’t been cleaned, the bed was small and the mattress was just springs, I slept in the car the second night as I couldn’t sleep in the bed. Overall it was a really bad experience
於 2023 年 10 月住了 2 晚

2/10 很差

Shane

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Poor stay
We was so looking forward to this 1st hoonymoon away but no towels electricity tripping fire alarms going off no clean sheets painting falling off no coffee and tea replacement no bins emptied
於 2023 年 10 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Biggest Dump Ever
I’ve stayed in many basic hotels before, but this one has to be the most dirtiest, depressing and biggest dump of a hotel that I have ever stayed in! FILTHY. Stained bedding, filthy bathroom. No towels until 16.00 on the SECOND day! Fire alarm kept going off in the morning. Whole place smells. I understand that I didn’t pay a lot, so agree that things can be “basic” but should be clean. The only positive about the hotel was it had good quality loo roll, but I suppose you need this when not having any towels for the first 24 hours! I’ve stayed here, so that you don’t have too! Hotel President just down the road is basic but is clean, and I’ll definitely be going back there to stay! Avoid this hotel at all costs!
於 2023 年 10 月住了 2 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

4/10 欠佳

Mark

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Cheap nothing special very small room dirty power sockets not all working front of drawer coming off loose door handles ear wax stuck to the wall sink plug stuck in however still had a good sleep.BUT WON'T BE STAYING EVER AGAIN!

2/10 很差

Lee

不滿：整潔度、職員與服務和住宿狀況
I inspected the room and then left. The reviews were indeed correct regarding bed bugs. To my surprise the place had not been hovered in weeks. The dust was terrible and bathroom was smelly. It cost me £200 to book another hotel. I am still waiting Expedia providing a refund. Avoid if I were you

6/10 一般

Michelle

家人同遊
不滿：整潔度和住宿狀況
於 2023 年 10 月住了 1 晚

2/10 很差

ian

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚

4/10 欠佳

真實旅客

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
Very cheap… would avoid
Very basic, although this is understandable for the price - we had two double rooms. However, some issues were down to poor management and housekeeping, not budget. When we arrived, keys thrown at us across the reception desk and no other interaction happened. Went up to the rooms, no towels, one room without toilet paper, windows in both rooms open, but without handles to close them (they’d fallen off). Heater had been pulled off the wall in our room and replaced with a small blow heater which didn’t work. No bulbs in lamps. Water on our bathroom floor (as well as hair/dirt). Condom wrapper on floor near bedside table. Bin bag with rubbish in one bedside drawer. Broken glass on our friend's bathroom floor. Shower doors didn’t close properly - in either room. Carpet had not been vacuumed for what looked like weeks/months. Went down to reception to talk with staff who had promptly left the building as soon as they’d thrown the keys at us. Sent a text to provided number for manager after first night, but managed to fashion a tool from a coat hanger to shut the windows. No reply received on the number I contacted. Only two nights spent, but very dissatisfied on the whole. A real shame, as the rest of our time in Blackpool was excellent.
於 2023 年 9 月住了 2 晚

6/10 一般

Jo

讚好：整潔度和職員與服務
不滿：客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很差

Julie

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Awful! Avoid!
The 'hotel' was dirty, my room was dirty, there was a terrible drain smell in the bathroom. No towels, they were delivered several hours after check in. When i open one to use, there were make-up stains on them. The room was cold, no radiator, there was plaster missing, the curtains had rips in them. Lights didn't work.
於 2023 年 9 月住了 1 晚

2/10 很差

Pamela

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Notgood
Would not stay here again x carpets hadn't been hoovered,bed wasn't clean,bathroom was dirty. No towels in the room had to go down and ask for them to be told they had not got any yet they were waiting for some to come from another hotel. Only 1 cup no milk tv wouldn't work,noisy at night
於 2023 年 9 月住了 1 晚

2/10 很差

Bernadette

家人同遊
不滿：設施服務
Bedroom was a disaster no bedding for my granddaughters bed had to go and ask for it bedroom was freezing no heating in it we had to ask for a heater and toilet brush was dirty with toilet roll stuck to it. no towel in the bathroom .balcony was dirty dog poop on it we I couldn’t believe it 😡flower pot on the balcony full of cigarette buts dust on bed side table bed sheets with cigarette burns.Dave and John that works there very pleasant .the place needs clos
於 2023 年 9 月住了 1 晚

2/10 很差

STEVEN

商務旅客, 多人同遊
不滿：整潔度、職員與服務和住宿狀況
Faulty Towers style
於 2023 年 9 月住了 1 晚

2/10 很差

CaseyLeigh

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 9 月住了 2 晚

2/10 很差

Pauline

於 2023 年 9 月住了 1 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Absolutely appalling!
I get that it’s cheap but this place is appalling. Very dirty & extremely dusty. Suspicious brown stains on the mattress and divan. Don’t think the skirting boards or window ledges had ever been dusted. Blinds broken, mirror smashed. Extremely uncomfortable bed. The carpet edges haven’t seen a hoover pipe since they’d been laid. It’s safe to say, I wouldn’t stay here again if it was the last hotel available.
於 2023 年 9 月住了 1 晚

8/10 不錯

anita

多人同遊
不滿：職員與服務、設施服務和住宿狀況
although it was cheap and u get what u paid for but there were no towels in the room and after mentioning it , the man said he would get some so 2 days later we had to ask again and all the towels he gave us had stains on and the man was only there on one occasion and it states there is a pool table and bar but it was always locked and no one there to open it . but as i said it was cheap so what do u expect .
於 2023 年 9 月住了 3 晚

6/10 一般

Wayne

於 2023 年 9 月住了 2 晚

4/10 欠佳

Ross

讚好：整潔度
不滿：職員與服務和住宿狀況
於 2023 年 9 月住了 3 晚

8/10 不錯

Simon

讚好：職員與服務
於 2023 年 9 月住了 3 晚

10/10 優異

Allison

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
You get what you pay for £40 for a Saturday night for 3 adults and one child room was spotless and bedding same own bathroom clean. Hotel itself needs a bit of an update but for £10 each enjoyed our stay
於 2023 年 9 月住了 1 晚

4/10 欠佳

Rebecca

家人同遊, 伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
The room was dirty and not been cleaned there was hair in shower mould in the shower and toilet was dirty the sheets has yellow stains on I’ve come away from the property with bite which means there is bed bugs
於 2023 年 9 月住了 1 晚

2/10 很差

Martin

The room was dirty the bathroom was dirty and mold in the shower and no coffee cups in the room
於 2023 年 9 月住了 1 晚

2/10 很差

karl

於 2023 年 9 月住了 1 晚

2/10 很差

Michaela

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Sea view with a side of bed bugs
No staff in hotel, room was left open and key on the bed on arrival, had to call the manager for check in. Room was booked for 3 people but sofa bed wasn’t set up- had to do it ourselves. Bathroom smelt like sewage. Bed bugs in the bed which we found upon on leaving the next morning- they were alive! We complained to the work men in reception who called the manager. When the manager came he walked past us and didn’t acknowledge us- the reception area is small and no one else was around and he knew we were waiting to speak to him. I had to approach him and ask if he’s the manager. I didn’t even get an apology for the state of the room, and was told I was receive a phone call in a few hours to discuss compensation; no contact has been made and he’s been ignoring my calls/messages. It should be illegal to own a hotel if you’re incompetent and don’t have people skills or the skill to hire staff who can keep up hygiene standards. The whole hotel is a bio hazard. This is not the first time they’ve had a bed big issue in the past 3 months as admitted by management.
於 2023 年 9 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務和住宿狀況
It was okay, waited for 10 minutes for someone to come and check us in, rang the bell multiple times, bedroom was okay but the bathroom was not good, no towels in the and not much toilet paper, we asked the guy for some towels and toilet paper and he said he’d sort it, but he didn’t
於 2023 年 9 月住了 2 晚

8/10 不錯

david

讚好：整潔度
reasonable budget stay
There for a three night stay room was basic but perfectly fine for the price Reasonable location near the Gynn Square tram stop.
於 2023 年 9 月住了 3 晚

2/10 很差

Sarah

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚

6/10 一般

courtney

Didn’t have no tv remote in the hotel room so couldn’t even watch tv or anything
於 2023 年 9 月住了 1 晚

2/10 很差

Joseph

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disguaring place
於 2023 年 9 月住了 2 晚

2/10 很差

Nationwide

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Bed bugs
於 2023 年 9 月住了 2 晚