Hi!
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.
8/10 不錯
真實旅客
2019年10月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 9 月住了 2 晚
Management 於 2019年10月2日的回應
Dear Guest. we appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.
This property is in a great location in D’mall. The gym is very nice and so is the pool. I don’t recommend the breakfast there. You can eat somewhere nearby with better food options. The staff is very nice.
I did the 1.5 hour massage and it was heavenly! The pedicure is not a spa pedicure so don’t expect a lot for 950 PhP. Overall, I enjoyed staying here.
Tamara
於 2024 年 4 月住了 2 晚
JD 於 2024年4月29日的回應
Dear Tamara,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our property's location convenient and enjoyed our gym and pool facilities. Your kind words about our staff are truly appreciated. We are glad to hear that you had a heavenly experience with our massage service.We take all feedback seriously, and we will certainly look into improving our breakfast offerings to better meet your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable experience.Best regards,JD GangcuangcoOperations Manager
10/10 優異
Maria
家人同遊
2024年3月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Customer service was excellent!
Maria
於 2024 年 2 月住了 2 晚
JD 於 2024年3月23日的回應
Dear Maria,Thank you for sharing your wonderful experience at The Tides Hotel.We are thrilled to learn that you appreciated our cleanliness, staff service, amenities, and overall property conditions. Ensuring our guests have a comfortable and memorable stay is our utmost priority, and we are delighted that we could meet your expectations.Your feedback is greatly appreciated, and it serves as motivation for our team to continue delivering exceptional service to all our valued guests.We look forward to welcoming you and your family back for another fantastic stay in the future.Warm regards,JD GangcuangcoOperations Manager
8/10 不錯
Willie
伴侶同遊
2024年2月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to D mall where you can choose restaurants and. Shops
Willie
於 2024 年 2 月住了 3 晚
JD 於 2024年3月23日的回應
Dear Willie,Thank you for taking the time to share your feedback regarding your recent stay at The Tides Hotel.We are pleased to hear that you appreciated our cleanliness, staff service, amenities, and overall property conditions. Our prime location near D'Mall indeed offers guests convenient access to a variety of restaurants and shops.Your comments are invaluable to us as we continuously strive to enhance our services and guest experiences. We will use your feedback to further improve and provide an even better stay for our future guests.We hope to have the opportunity to welcome you and your partner back for another enjoyable stay in the near future.Warm regards,JD GangcuangcoOperations Manager
6/10 一般
filomena
伴侶同遊
2024年2月8日
不滿:職員與服務
filomena
於 2024 年 2 月住了 2 晚
JD 於 2024年3月21日的回應
Hello Filomena, Thank you for sharing your feedback with us. We're sorry to hear that you were not satisfied with the staff and service during your recent stay. Providing excellent service is a top priority for us, and we apologize if we fell short of your expectations in this regard.We take your comments seriously and will address them with our team to ensure that we are constantly improving and providing the best experience for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,JD GangcuangcoOperations Manager
10/10 優異
Mark Dominique
2024年1月23日
讚好:設施服務
Mark Dominique
於 2024 年 1 月住了 2 晚
JD 於 2024年3月21日的回應
Hello Mark Dominique,Thank you for taking the time to leave us a review! We're delighted to hear that you enjoyed the amenities during your recent stay with us. Providing top-notch amenities is important to us, and we're glad to know that they contributed to your positive experience.We hope to have the pleasure of welcoming you back for another great stay in the future. If you have any specific feedback or suggestions for us, please feel free to share. Sincerely,JD GangcuangcoOperations Manager
10/10 優異
chuck
伴侶同遊
2024年1月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff are very friendly and always have smile on their faces...highly recommended and we be back again...but i hope if a long stay offered us to change sheets or clean the room..thank you
chuck
於 2024 年 1 月住了 5 晚
JD 於 2024年3月21日的回應
Hello Chuck,Thank you for sharing your fantastic experience at our hotel during your recent stay with us. We're thrilled to hear that you found our cleanliness, staff and service, amenities, and property conditions to your liking. Our team takes great pride in providing exceptional service with a smile, and we're delighted that it contributed to your positive experience.Your feedback regarding the length of stay and the request for sheet changes or room cleaning is duly noted. We will certainly take this into consideration as we strive to continuously improve our services to meet the needs of our valued guests like yourself.We're grateful for your recommendation and are looking forward to welcoming you and your partner back again soon for another enjoyable stay.Sincerely,JD GangcuangcoOperations Manager
10/10 優異
Venicio
2024年1月6日
Venicio
於 2024 年 1 月住了 4 晚
JD 於 2024年3月21日的回應
Hello Venicio,Thank you for staying with us and looking forward you see you again!Sincerely,JD GangcuangcoOperations Manager
10/10 優異
Venicio
2024年1月6日
Venicio
於 2024 年 1 月住了 4 晚
10/10 優異
Seung woo
2024年1月5日
Seung woo
於 2024 年 1 月住了 1 晚
JD 於 2024年3月21日的回應
Hello Seung Woo,Thank you for staying with us and looking forward you see you again!Sincerely,JD GangcuangcoOperations Manager
6/10 一般
Roselyn
伴侶同遊
2023年12月22日
不滿:整潔度
First room given to us had a big roach greeting us when we opened the toilet door. That alone was already enough to make hubby want to pack up and move to another hotel but instead i requested for a room change thinkin maybe it's not all that bad. We were upgraded to a premier room on the 2nd level. Big spacious room. Unfortunately, that's the only good thing about it. The aircon was dripping, rainshower head was rusty, bed mattress was so hard, the sink's drain within the room have a bad cockroach smell emanating from it and the tv counter top have ants crawling all over. Location was the only good thing of this hotel as it is right inside dmall. Plenty of food choices around the area and shopping too.
Roselyn
於 2023 年 12 月住了 3 晚
JD 於 2024年3月21日的回應
Hello Roselyn,I'm truly sorry to learn about the cleanliness issues you encountered during your stay. It's deeply concerning to hear about the roach in your initial room and the subsequent challenges you faced, including the issues with the air conditioning, rain shower head, mattress comfort, and the unpleasant odor from the sink's drain. Your experience does not meet the standards we strive to uphold, and I sincerely apologize for the inconvenience and discomfort it caused.I'm glad to hear that our team was able to accommodate your request for a room change and upgrade you to a premier room. However, it's disappointing that you still encountered issues despite the upgrade. Please know that your feedback will be taken seriously, and we will work diligently to address these concerns to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and patience throughout this experience.Thank you for bringing these matters to our attention, and I hope we have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Sincerely,JD GangcuangcoOperations Manager
10/10 優異
Marie (Hercules)
2023年12月15日
讚好:整潔度、職員與服務和住宿狀況
Marie
於 2023 年 12 月住了 2 晚
Mori - Reservations Department 於 2023年12月19日的回應
Hi Marie,Thank you so much for giving us a perfect score! We will share this to our staff and they will be thrilled to know of this great review and will definitely inspire them to show and offer the best service to all guests and to know that their effort are appreciated. We do hope to see you again on your next visit to Boracay.
8/10 不錯
Alan
2023年11月28日
Alan
於 2023 年 11 月住了 4 晚
Mori - Reservations Department 於 2023年12月19日的回應
Hi Alan,Thank you so much for giving us a high score. We do hope that we have met and exceeded your expectations during your stay. We are looking forward to be of service again in the near future. Should you require assistance on your next visit, please do not hesitate to contact us.
10/10 優異
Krochel
伴侶同遊
2023年11月25日
Super friendly staff. The place is perfect. We stay here every time we visit boracay. I highly recommend this hotel. Thank u see you again
Krochel
於 2023 年 11 月住了 3 晚
JD 於 2023年12月7日的回應
Hi! Krochel! Thank you for the perfect review. We are so happy to hear that you enjoyed your time with us. We're thrilled that you had an excellent experience during your stay with us. Your loyalty means a lot, and we're honored that you choose to stay with us every time you visit Boracay.Thank you for highlighting our super-friendly staff and recommending our hotel. We can't wait to welcome you back again on your next visit. Until next time, thank you for making The Tides Hotel your home away from home in Boracay
4/10 欠佳
John
家人同遊, 伴侶同遊, 多人同遊
2023年11月3日
讚好:職員與服務
不滿:整潔度和住宿狀況
Small lizard on wall of room. Mold growing on shower head on ceiling. Handle to turn on shower screwed off. Smell of hotel mildewy.
John
於 2023 年 11 月住了 2 晚
JD 於 2023年12月7日的回應
Hi John! I'm truly sorry to hear about your disappointing experience.Your feedback regarding the cleanliness, property conditions, and facilities is concerning, and I apologize for the inconveniences you encountered during your stay.Rest assured, I'll immediately bring these concerns to the attention of our management and housekeeping teams to ensure that such issues are addressed promptly and thoroughly. Please accept our sincere apologies once again for the shortcomings you experienced. We hope to have the chance to welcome you back for a better experience.
8/10 不錯
Elvie
2023年9月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is modern. They provided toiletries and even when we asked for resupplies. Staff were nice and helpful. The moment we came to the room it was warm. Well, they should have at least turn the aircon on when they have guests coming but they did not. We had to call the receptionist and we have to give extra 200 pesos for extra key to be left in the room so the aircon will stay on. That 200 pesos will be given back on the time of departure which is good. Their breakfast was plated. Wish they have dried fish and pancit bihon in their breakfast. We surely be back in this hotel.
Elvie
於 2023 年 9 月住了 4 晚
Mori - Reservations Department 於 2023年9月29日的回應
Hi Elvie,Thank you for taking the time to give us a review. Our staff will be thrilled to know that you appreciate their effort to provide you a pleasant and memorable experience. We will also take note of your feedback and inform The Management of your concerns. We are looking forward to welcoming you again here in The Tides Hotel and should you need assistance on your next visit, please do not hesitate to contact us.
10/10 優異
Jury
2023年8月31日
Jury
於 2023 年 8 月住了 1 晚
Mori - Reservations Department 於 2023年9月21日的回應
Hi Jury,Thank you for taking the time to rate us and we appreciate giving us a 5 star review. The team will be thrilled to hear this. We hope that you will also recommend The Tides Hotel to your family and friends who wish to visit Boracay.Should you have future plans to come back, we will be very glad to assist you and we can not wait to welcome you again in the paradise called Boracay.
10/10 優異
Michael
親子同遊
2023年5月21日
讚好:整潔度、職員與服務和住宿狀況
Fantastic place close to everything with great facilities and wonderful staff
Michael
於 2023 年 5 月住了 1 晚
JD 於 2023年5月25日的回應
Hi Michael,Thank you for the perfect review. We are so happy to hear that you and your family enjoyed your time with us. Our goal is always to exceed guests' expectations. If there's anything we can help you with during your next visit, please don't hesitate to let us know. The entire team will be looking forward to welcoming you back to The Tides Hotel and Boracay Island.Best regards,JD GangcuangcoOperations Manager
10/10 優異
Michael
親子同遊
2023年5月11日
讚好:整潔度、職員與服務和住宿狀況
Great hotel right smack in the middle of the D’Mall. Fabulous facilities and location. All day menu. Awesome rooftop pool with evening buffet dinner and live music. Very helpful and professional staff. 2 minutes walk to the beach and Surrounded by a hundreds of restaurants, clothing shops, ice cream parlours and bars. 3 minutes walk to the main road for a E-tricycle or other transport. Reasonable price. Highly recommend and Would definitely stay here again
Michael
於 2023 年 5 月住了 2 晚
JD 於 2023年5月25日的回應
Hi Michael,We are delighted to hear your great feedback. The team will be thrilled to hear this kind of words. It's truly our pleasure to be of service to your family. If there's anything we can help you with during your next visit, please don't hesitate to let us know. We hope to see you soon!Best regards,JD GangcuangcoOperations Manager
8/10 不錯
Salvatore
家人同遊
2023年4月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
Salvatore
於 2023 年 4 月住了 3 晚
JD 於 2023年5月25日的回應
Hi Salvatore,Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and loved our location. We hope you visit us again soon!Best regards,JD GangcuangcoOperations Manager
2/10 很差
真實旅客
2020年3月24日
真實旅客
於 2020 年 3 月住了 5 晚
8/10 不錯
Maribel
伴侶同遊
2020年3月13日
讚好:整潔度、職員與服務和住宿狀況
All of their amenities was such a good... Nice to be back here!
Maribel
於 2020 年 3 月住了 2 晚
10/10 優異
Rigel Mark
2020年2月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Rigel Mark
於 2020 年 2 月住了 2 晚
JD Gangcuangco 於 2020年2月18日的回應
Sir Rigel,
Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon on your future travel to Boracay. Take care!
6/10 一般
Michael
2019年9月17日
讚好:職員與服務
不滿:住宿狀況
Michael
於 2019 年 9 月住了 5 晚
Management 於 2019年9月23日的回應
Dear Michael,
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I hope you can visit us again soon so we can turn your experience around for the best.
8/10 不錯
Loreto
2019年9月15日
讚好:職員與服務和客房舒適度
Tides hotel
Excellent location
Loreto
於 2019 年 9 月住了 1 晚
Management 於 2019年9月23日的回應
Dear Guest. Thank you for taking the time to review your stay with us. Do checkout our Facebook and Instagram pages for promos that you might be interested in. Looking forward to seeing you again soon.
10/10 優異
Eunjung
2019年8月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Eunjung
於 2019 年 8 月住了 2 晚
6/10 一般
Hyeli
2019年8月8日
不滿:整潔度和職員與服務
위치만 좋아요
디몰 안에 위치해 있어 편안하나 체크인 하자마자 화장실 물 세고 벌레 짱... 체크인 할 때 직원분 표정부터 말투 진짜 기분 나쁘고.. 다시는 안 묵을거 같에요
Hyeli
於 2019 年 7 月住了 6 晚
Management 於 2019年8月13日的回應
여보세요. 검토해 주셔서 감사합니다. 귀하의 기대에 부응하지 못했습니다. 그러나 곧 다시 hope기를 바랍니다.
10/10 優異
真實旅客
2019年8月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
좋아요!!!!
디몰 안에 있어서 너무 편했어요 돌아다니다가 다리아프고 진짜 힘든데 가까워서 행복했어요 ㅠㅠㅠ
친구랑 숙소를 너무 잘 잡았다고 계속 말했어요
룸 안에 신발신고 들어가는건 적응이 안돼서 그런지 좀 그랬는데 그래도 청결하고 직원들 너무 친절했어요
어떠한 불편한 점이 있었어도(없지만) 디몰 안에 있다는 장점때문에 다 커버됐어요ㅠㅠㅠ
真實旅客
於 2019 年 7 月住了 3 晚
Alex 於 2019年8月7日的回應
Thank you.
6/10 一般
You (보라카이.한국)
伴侶同遊
2019年8月2日
보통입니다
그럭저럭요
직원은 다 친절했네요
숙소도 청소잘해주었고 벌레없었구
단지 창문이나베란다가 없어서답답은했구요
시설은 깨끗한편이였습니다
You
於 2019 年 7 月住了 4 晚
Alex 於 2019年8月7日的回應
Thank you.
10/10 優異
GEUMHEE
2019年7月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
위치최고 호텔
위치가 우선 너무 좋고 걸어서 3분 화이트 비치 호텔만 나오면 바로 밥집들 너무 위치가 좋네요 물놀이하다 모래땜에 신발 불편하면 갈아신으러 언제든지 들어와도 좋고 호텔청결 중 침대는 먼가 엄청 깨끗하진 않지만 그래도 이정도면 만족해요 바닥이랑 나머지는 깨뜻하네요 잠 못잘 정도는 아니고 3박 내내 이 호텔이 머물렀는데 후회없고 가격대비 좋아요 조식도 먹을만하고 진짜 위치가 제일 좋고 디몰안에있어서 이렇게 편할줄 몰랐어요 제주변 사람들한테도 알려주고 있어요
GEUMHEE
於 2019 年 7 月住了 3 晚
Alex 於 2019年7月20日的回應
Thank you.
6/10 一般
真實旅客
2019年6月3日
讚好:職員與服務和住宿狀況
에션셜퀸 후기
커플끼리 같구요 돈 더 주고 좋은곳 가시길 추천드립니다 저희는 그냥 디몰 안에있어서 숙소잡았구요 일단 베란다없는 방이여서 너무 답답했어요 그리고 빨래도 복도에 널어놔야했엇구요
에션셜퀸에 잤어요 201호 였구요
베란다있는방으로 체인지해달라니까 하루에 500페소씩 달라하더라구요 그래두 추가해서 할려했는데 방이없대여ㅠㅠ
일단 총 4일 잤는데 조식은 딱 하루 먹었어요 노맛입니다..ㅋㅋㅋ 와이파이 3일 잘되다가
마지막낭 와이파이가 끈기고 따신물안나오더라구요..좀 짜증낫오요
그냥 디몰안에 있어서 괜찮은거같았는데 별루였어요 ㅠㅠ그냥 답답해요..여기서 주무실꺼면 베란다있는방으로 꼭가세요
1층말고 2층이나 3층으루요
真實旅客
於 2019 年 5 月住了 3 晚
Alex 於 2019年6月14日的回應
Thank you for your feedback. This will help us improved our services.