住宿內酒吧

波士頓洛根機場使館套房酒店的評價

3.5 out of 5

評價

8.6

優異

10 分評分,優異;2802 則評價中有 1674 則" "
8 分評分,不錯;2802 則評價中有 627 則" "
6 分評分,一般;2802 則評價中有 253 則" "
4 分評分,欠佳;2802 則評價中有 136 則" "
2 分評分,很差;2802 則評價中有 112 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

Guoxin

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日的回應
Guoxin, your feedback is essential and we appreciate the fair rating given to our property. We're always striving to improve our guest experience and should there be any specific aspects of your stay that could have been improved, we encourage you to share them with us. Your next visit will be eagerly awaited for an enhanced experience.

8/10 不錯

sze wing

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Customer Service 於 2023年9月14日的回應
Sze, it's great to see you have had a favorable stay at Embassy Suites by Hilton Boston at Logan Airport. We're thrilled you chose us for your visit and we hope to welcome you back in the future for another enjoyable experience.

6/10 一般

Sijia

於 2022 年 12 月住了 1 晚

10/10 優異

TONG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
一切都很滿意,房間、服務人員、早餐都很好,可惜沒有網站上看到的火車站接駁車,只好拖著2箱行李走一段路去搭公車
於 2022 年 11 月住了 1 晚
Customer Service 於 2022年11月27日的回應
感謝您的精彩評論,童!很高興您在波士頓洛根機場希爾頓合博套房酒店住得愉快!我們追求卓越,因此我們很高興您不僅欣賞我們設備齊全的住宿和親切的員工,還欣賞我們的早餐服務!我們非常重視您的反饋。在我們為未來不斷改進的過程中,我們會考慮您的顧慮。

8/10 不錯

WEN I

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
4人房 大且舒適
房間清潔人員很棒,如果沒特別要求,4天會清潔一次,但我們跟她要備品毛巾等,都是很客氣的馬上給我們,唯一不夠方便的是離市區稍遠,但交通車及地鐵互相搭配也很夠用了😄
於 2022 年 8 月住了 9 晚
Customer Service 於 2022年9月8日的回應
感謝文的 8 星評級和評論!我們很高興您在波士頓洛根機場希爾頓大使套房酒店度過瞭如此愉快的時光!我們努力為客人提供一流的服務和便利。很高興您喜歡我們寬敞的客房、舒適的住宿,並與我們的團隊進行瞭如此多的互動。這就是我們喜歡看到的!期待下次與您分享更好的體驗。

8/10 不錯

WO TAK

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 5 晚
Customer Service 於 2022年1月7日的回應
Thank you for sharing your thoughts with us, Wo! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Embassy Suites by Hilton Boston at Logan Airport.

10/10 優異

Ruosu

多人同遊
讚好:職員與服務、設施服務和住宿狀況
离机场近有免费shuttles。非常棒
於 2021 年 8 月住了 1 晚
Customer Service 於 2021年8月30日的回應
感谢若素的精彩点评! 很高兴您在洛根机场波士顿希尔顿大使套房酒店度过了愉快的时光!我们追求卓越,您对我们班车服务的赞扬让我们知道我们正在做我们的工作。这就是我们喜欢看到的!我们很高兴为您提供如此难忘而美妙的体验。 我们迫不及待地想很快再次见到你!祝你有美好的一天!

10/10 優異

Sarah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
this was a wonderful place to stay after our trip to Europe. Easy pick up with the shuttle and very convenient for our flight out the next morning.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月22日的回應
Sarah, thank you for your lovely feedback! The team at Embassy Suites by Hilton Boston at Logan Airport is pleased to hear you enjoyed the shuttle service and found the location convenient for your travels. We hope to welcome you back on your next trip!

4/10 欠佳

Arbresha

不滿:整潔度、職員與服務和住宿狀況
Needs big update for price you paying
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Arbresha, thank you for sharing your thoughts. It's appreciated. Feedback like yours is crucial as it helps identify areas for enhancement. The aim is always to provide value and a pleasant experience for guests. Your insights will be taken into account for future improvements.

8/10 不錯

Patrice

多人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The rooms were immaculate and spacious. The breakfast buffet was just ok, the usual powdered eggs, etc., but there was an omelette bar. At check in we were not advised about the $100 per room hold on credit card until we asked, after getting to the elevator and looking at the receipt. We got it back at checkout, but they should tell you!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Patrice, thank you for sharing your experience at the Embassy Suites by Hilton Boston at Logan Airport. It is wonderful to hear you found the rooms immaculate and spacious. We're glad you enjoyed the omelette bar during breakfast. We appreciate your feedback regarding the pre-authorization hold on your credit card. Our team will ensure better communication in the future. We hope to welcome you back soon!

8/10 不錯

Alesa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月21日的回應
Alesa, thank you for rating your recent stay at Embassy Suites by Hilton Boston at Logan Airport. We're delighted to see you had a positive experience and look forward to welcoming you back soon.

10/10 優異

Gerald

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Room was great. Loved the breakfast buffet, except for the Friday of checkout. Got there at 9. Out of silverware, virtually no fresh fruit, no bagles, oatmeal was cold and very thick.
於 2024 年 5 月住了 5 晚
Customer Service 於 2024年5月21日的回應
Gerald, thank you for your fantastic review of the Embassy Suites by Hilton Boston at Logan Airport. We are delighted you enjoyed your room and our breakfast buffet. It is disappointing to hear that the breakfast experience fell short on the day of your departure. Your feedback is valuable to us and will be used to improve. We hope to welcome you back soon!

10/10 優異

Angel Andres Silva

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Outstanding servicie a convenient location
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月20日的回應
Angel, thank you for your wonderful feedback! The team at Embassy Suites by Hilton Boston at Logan Airport is thrilled to hear about your outstanding experience. We're glad that our convenient location added value to your stay. We're looking forward to welcoming you back!

10/10 優異

Grayson

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月19日的回應
Thank you for the fantastic rating, Grayson!We strive to make all of our guests feel welcome and relaxed during their time at Embassy Suites by Hilton Boston at Logan Airport! We can't wait to see you again soon.

10/10 優異

Janice

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed the night prior to an early morning flight. The shuttle dropped us off and was very helpful.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月16日的回應
Janice, thank you for sharing your experience at Embassy Suites by Hilton Boston at Logan Airport. We're delighted to hear that our shuttle service was helpful for your early morning flight. We hope to welcome you back for another seamless stay in the future!

10/10 優異

Moshe (Ramat Hasharon)

讚好:整潔度、職員與服務和住宿狀況
Returning customers. A very good hotel.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月15日的回應
Moshe, it's fantastic to hear that you're a returning customer to Embassy Suites by Hilton Boston at Logan Airport. Your recognition of us as a commendable hotel is deeply appreciated. We are thrilled to host you whenever you're in Boston in the future.

10/10 優異

Vincenzo

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and comfortable place, I will stay again next time.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月14日的回應
Vincenzo, thank you for your high praise! It's a delight to hear that you found the Embassy Suites by Hilton Boston at Logan Airport to be a comfortable and enjoyable place. It's even more encouraging to know you're planning your next stay with us. Safe travels and see you soon!

6/10 一般

KATHY

讚好:整潔度
We did not have an actual suite as we were accustomed to in other Embassy Suites hotels. Also, it was not modernized with bedside outlets for charging phones.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月12日的回應
Kathy, it's regrettable that the arrangements didn't meet your previous experiences at our locations. We always aim to provide service that encompasses comfort and convenience, and it's disappointing to hear we missed that mark. We appreciate your feedback concerning modernizing our rooms, and we'll certainly consider it moving forward. Despite these aspects, we hope that the rest of your stay was satisfactory and that you'd consider giving us another opportunity in the future.

10/10 優異

Samantha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is right near the airport which is convenient when traveling from or to Logan. It is also literally next to the rental car section which was perfect since we were renting a car to drive home with. They also provide an airport shuttle to get you back and fourth. Everyone was friendly. Good breakfast selection especially the fresh omelet station. Our room was nice however the bathroom could use some updating
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月11日的回應
Samantha, it's delightful to hear that the proximity to the airport and rental car services at Embassy Suites by Hilton Boston at Logan Airport made your travel more convenient. We are glad you enjoyed the breakfast selection, especially the freshly-made omelets. We appreciate your feedback about our room aesthetics as keeping them at their best is key. Our team is always focused on ensuring every aspect of your stay is satisfactory. Looking forward to welcoming you back for another pleasant experience.

6/10 一般

Mereitha

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Loved the room layout perfect for family’s, complimentary cribs were horrible! Medal bars my baby immediately got hurt, so we had to put him in between us to sleep. Complimentary breakfast was amazing as were the kitchen staff and cleaning staff so kind and friendly.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月10日的回應
Mereitha, it's great to hear that the room layout was fitting for your family's needs and that you enjoyed our complimentary breakfast. We're also glad our kitchen and cleaning colleagues made a positive impression with their kindness.We acknowledge the concerns you raised about the cribs provided and regret any discomfort caused. Your feedback is valuable, as it helps us identify areas where we can improve our services. We hope your overall experience was satisfactory, and we look forward to welcoming you back to the Embassy Suites by Hilton Boston at Logan Airport.

10/10 優異

Sarah

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月10日的回應
Sarah, thank you for choosing Embassy Suites by Hilton Boston at Logan Airport. We're thrilled to see that your stay with us met your expectations. We hope to welcome you back in the future, ensuring another exceptional experience.

4/10 欠佳

Tamsyn

讚好:整潔度
不滿:職員與服務和住宿狀況
Left our hotel room at 9:30 to grab breakfast and then catch the shuttle. On the 10th floor. Elevators not working and the service elevator wouldn’t call to our floor. After 15 min waiting with luggage and a toddler and multiple phone calls to the desk we finally got to the ground floor at 9:55. We didn’t have time to get breakfast properly and service stopped at 10. Otherwise this hotel is my go to for the free breakfast and proximity to airport.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月7日的回應
Tamsyn, your feedback is certainly informative. It's disappointing to hear about your challenge with the elevators, especially as you were attempting to make the most of the complimentary breakfast and take advantage of the hotel's strategic location. We are committed to ensuring a pleasant stay for our guests and understand that the situation was far from ideal. We focus on rectifying elevator-related concerns promptly to prevent any inconvenience. Nonetheless, we're pleased that you still hold our hotel as your preference when you're in town, and we’re committed to making your next stay more enjoyable. We genuinely value your return patronage.

10/10 優異

Rosanna

讚好:整潔度和職員與服務
Would stay here again, it was conveniently located and a great Hotel!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月7日的回應
Rosanna, thank you for sharing your experience at the Embassy Suites by Hilton Boston at Logan Airport. We're thrilled you enjoyed our prime location and found your stay to be exceptional. Your kind words are greatly appreciated and we are eager to have you with us again in the future!

10/10 優異

Bob

讚好:整潔度
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月7日的回應
Bob, it's wonderful to hear that you had a fantastic experience at Embassy Suites by Hilton Boston at Logan Airport. Your excellent rating means a lot to us! Our team is committed to delivering unforgettable experiences and we're thrilled we met your expectations. We hope to welcome you back in the future. Safe travels!

10/10 優異

Kosuke

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was large and confortable
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月6日的回應
Kosuke, thank you for sharing your experience. It's wonderful to know you found the space and comfort you were looking for at Embassy Suites by Hilton Boston at Logan Airport. We appreciate your feedback and look forward to welcoming you back in the near future.

10/10 優異

robert

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月6日的回應
Thanks for the outstanding rating, Robert!We're delighted your time at Embassy Suites by Hilton Boston at Logan Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 不錯

Jusmaine Ann

讚好:整潔度
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月5日的回應
Jusmaine Ann, we're delighted to know that you had a positive experience at the Embassy Suites by Hilton Boston at Logan Airport. We'd love to welcome you back the next time your travels bring you to Boston. Safe travels until then!

8/10 不錯

Sharon

讚好:住宿狀況
Quick and easy for an overnight before early flight. Very good restaurant!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月4日的回應
Sharon, it's fantastic to hear that your overnight stay at Embassy Suites by Hilton Boston at Logan Airport met your needs and that you enjoyed the restaurant. We strive to offer convenience and quality service. We look forward to your next visit.

10/10 優異

William

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best value close to Logan Airport.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日的回應
William, we're thrilled to know that you found Embassy Suites by Hilton Boston at Logan Airport to be of excellent value. We strive to ensure our guests' stays are worth every penny. Thank you for sharing your encouraging feedback, and we hope to serve you again in the near future.

10/10 優異

Elijah

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Thanks for the amazing rating, Elijah!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Embassy Suites by Hilton Boston at Logan Airport!

10/10 優異

Karen

讚好:整潔度、職員與服務和住宿狀況
My flight got in after 9pm, i collected my bags called for tge shuttle whish quickly then I got to the hotel after 10pm checked in and I wanted a hot cup of tea before my bed time but everything was closed besides the bar. I was a little disappointed
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日的回應
Karen, it's wonderful to hear that you chose the Embassy Suites by Hilton Boston at Logan Airport. We're sorry to hear your evening visit didn't fulfill all your expectations, especially concerning your craving for a hot cup of tea. We take feedback seriously, and will ensure future guests are aware of the timings of our various outlets for refreshments. We're looking forward to hosting you again and exceeding your expectations.

10/10 優異

Dylan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日的回應
Dylan, it's wonderful to see your high rating for Embassy Suites by Hilton Boston at Logan Airport! We sincerely appreciate your feedback and look forward to hosting you again in the future. Safe travels until then!

2/10 很差

Rebecca

不滿:整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日的回應
Rebecca, it's concerning to see that your recent experience did not meet expectations. We aim for every guest's stay to be exceptional and regret we seem not to have achieved that this time. We'd appreciate any further details on your stay that could help us improve. We hope to have the opportunity to make it right in the future.

8/10 不錯

Charlene

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日的回應
Charlene, thank you for choosing Embassy Suites by Hilton Boston at Logan Airport for your recent stay. We're thrilled to see that the overall experience met your expectations. We always strive for excellent guest satisfaction, and we're glad to have achieved that during your visit. We look forward to welcoming you back next time.

10/10 優異

Terry (Hamilton)

讚好:整潔度、職員與服務和住宿狀況
Nice place to stay
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日的回應
Thank you for the 5/5 rating, Terry!It's excellent you enjoyed your time at Embassy Suites by Hilton Boston at Logan Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 優異

Elizabeth

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The airport shuttle ran 24/7
於 2024 年 3 月住了 1 晚

4/10 欠佳

LAILONI

家人同遊, 伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Check in staff was kinda rude. There was a single server for the entire dining room for dinner. The room was mostly clean. Kinda smelled.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日的回應
Lailoni, it's clear that your stay didn't meet your expectations which is disappointing for us to hear. While we always strive to offer warm service and a welcoming atmosphere, it seems we fell short during your visit. We take your feedback about our team members and the dining situation seriously. Likewise, we're sorry to hear the room wasn't up to our usual high standards. All these points will be diligently addressed to ensure a better experience for all future guests. We hope you give us a chance to redeem ourselves during a future stay.

10/10 優異

Jedimar

讚好:整潔度和住宿狀況
Thanks
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月26日的回應
Jedimar, it's great to see your brief but positive feedback. We're thrilled that your stay at the Embassy Suites by Hilton Boston at Logan Airport met your expectations. We look forward to the pleasure of welcoming you back soon.

6/10 一般

Ali

於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月13日的回應
Thank you for taking the time to share your feedback, Ali.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 優異

Andre (graniteville)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel and restaurant and bar
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日的回應
Andre, it's delightful to hear that you had a great experience at Embassy Suites by Hilton Boston at Logan Airport. We are glad that our on-site restaurant and bar lived up to your expectations. It's always a pleasure to provide an enjoyable setting for our guests. We look forward to welcoming you back in the future.

6/10 一般

Susan (Lake Elmo)

讚好:整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月24日的回應
Susan, it's appreciated that you took the time to rate your experience. The team at the hotel would value if you could provide any specifics about your stay that would help them understand your rating. Your feedback is important and truly helps to enhance the guest experience. The team looks forward to possibly serving you in the future.

10/10 優異

Litekwa

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月12日的回應
Litekwa, thank you for choosing Embassy Suites by Hilton Boston at Logan Airport. We're delighted to know your stay with us was enjoyable. We appreciate your high rating and look forward to hosting your stay again in the future.

6/10 一般

Jeff

伴侶同遊
A bit threadbare, like an old cruise ship. It is difficult to get taxis there because some companies do not want to incur extra city fees for access in the airport area. Uber will not pick up or drop off at the Embassy Suites Hotel - Boston, Logan Airport. This made inconvenient during our three-day stay.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月22日的回應
Jeff, thank you for sharing your feedback. It's disappointing to hear about the transportation challenges you encountered, which seemed to have affected your overall experience. We understand how this situation could have been inconvenient, and we appreciate your patience. We have taken note of your comments and will consider them as we continue to enhance our guest experience. We hope for a chance to serve you better in the future.

10/10 優異

Peter

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月21日的回應
Thank you for this excellent rating, Peter!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Embassy Suites by Hilton Boston at Logan Airport! We'd love to host you again someday for yet another unforgettable visit.

8/10 不錯

Ivan

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great, wish it would be more affordable
於 2024 年 4 月住了 1 晚

4/10 欠佳

Liz

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月9日的回應
Liz, thank you for taking the time to provide your rating. We're concerned to see that your experience didn't meet expectations. If there are specific issues or areas for improvement you'd like to share, please do not hesitate to provide us with more details. We value all feedback as we continuously strive to improve guest experiences. We hope you will give us another opportunity in the future to exceed your expectations.

10/10 優異

Rhonda

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great transportation from airport and next to rental car location.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日的回應
Rhonda, it's wonderful to hear you appreciated the convenient transportation provided by Embassy Suites by Hilton Boston at Logan Airport. Being situated near the rental car location indeed makes it easier for our guests. Hope to welcome you back soon.

8/10 不錯

vipul

家人同遊
It was a surprisingly good property for an airport hotel. The location was super convenient and the food was good too.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日的回應
Vipul, it's wonderful to hear that Embassy Suites by Hilton Boston at Logan Airport exceeded your expectations, especially given its strategic location near the airport. We're also thrilled to know you enjoyed our culinary offerings. We hope to have the pleasure of welcoming you back on your next trip to Boston.

6/10 一般

Marlys

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月6日的回應
Thank you for sharing your feedback, Marlys.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 優異

David

Was exactly as advertised
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月14日的回應
David, it's wonderful to hear that your stay at Embassy Suites by Hilton Boston at Logan Airport was successful and met your expectations. We strive to be transparent in our promises to guests. Please consider us for your future travel plans in Boston.