房內夾萬、熨斗/熨衫板、免費嬰兒床、免費上網

波旁內貝斯特韋斯特普拉斯套房酒店的評價

2.5 out of 5
波旁內貝斯特韋斯特普拉斯套房酒店
62 Ken Hayes Dr, Bourbonnais, IL

評價

8.2

很好

10 分評分,優異;292 則評價中有 157 則" "
8 分評分,不錯;292 則評價中有 61 則" "
6 分評分,一般;292 則評價中有 29 則" "
4 分評分,欠佳;292 則評價中有 27 則" "
2 分評分,很差;292 則評價中有 18 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

LERESSA

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Latonya was awesome! She made my family and I feel like we’re family in her home. The staff here go above and beyond to ensure you’re comfortable with the hotel experience! Thank you so much!
於 2024 年 5 月住了 3 晚
Chris 於 2024年5月22日的回應
Thank you for the great review. Latonya is fantastic member of our team and I am glad that she was able to make your stay enjoyable. We hope to see you again soon!

2/10 很差

pallavi

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Chris 於 2024年5月18日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 優異

Stephanie

商務旅客
讚好:整潔度和職員與服務
Everyone was very polite and pleasant - clean facilities and great breakfast
於 2024 年 5 月住了 1 晚
Chris 於 2024年5月14日的回應
We are glad to hear that you enjoyed our free breakfast during your stay with us! our staff works hard to make sure everyone's stay is a great one and we are glad that you took note of their hard work. We hope to see you again soon!

10/10 優異

Oziel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The only thing I would say is that despite I chose not to have housekeeping one day, I expected housekeeping the next day but it didn’t happen. But I gave 5 stars anyway.
於 2024 年 5 月住了 3 晚
Kate 於 2024年5月13日的回應
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

2/10 很差

Matthew

讚好:住宿狀況
不滿:職員與服務
於 2024 年 5 月住了 1 晚
Chris 於 2024年5月12日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Jorge

讚好:整潔度、職員與服務和住宿狀況
The lady of the front desk was professional, polite, friendly and sweet.. the room was clean and comfortable.. I’ll be back again.. thank you
於 2024 年 5 月住了 2 晚
Chris 於 2024年5月4日的回應
Thank you for the kind words. We are extremely proud of our hardworking staff. I am glad to see that our efforts have shown through with you! We can't wait to see you again the next time you are in town.

10/10 優異

Alfredo

讚好:整潔度、職員與服務和住宿狀況
All
於 2024 年 4 月住了 1 晚
Chris 於 2024年4月30日的回應
Thank you for the great review. We are happy to hear that you had a great experience with us while on property. We hope to see you again soon!

4/10 欠佳

Suvabrata

於 2024 年 4 月住了 2 晚
Chris 於 2024年5月18日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 一般

Susan

伴侶同遊
讚好:整潔度
不滿:職員與服務
The room was fine but had inadequate lighting in bathroom. Never saw the maid in the 3 nights we stayed. Had to call for towels. The front desk staff, bartender and maintenance were great. Glad our plans changed and we only stayed 3 nights instead of 5.
於 2024 年 4 月住了 3 晚
Chris 於 2024年4月27日的回應
We appreciate your feed back and are sorry that we did not meet your expectations. We will look into the issues that you have addressed and make improvements so we can improve our experience for future guests. We do hope that you will give us another chance the next time you are in town!

10/10 優異

Pook

讚好:整潔度、職員與服務和住宿狀況
Great stay
於 2024 年 4 月住了 1 晚
Kate 於 2024年4月22日的回應
Thank you for staying with us. We are thrilled to hear how much you enjoyed your stay!

10/10 優異

Roy

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I have often stayed here due to several factors. First of all, it is located near the I-57, and next door to a Cracker barrel. Secondly, the building seems fairly new and is well-maintained. Thirdly, the staff is friendly and efficient. One final plus is the very reasonable cost.
於 2024 年 4 月住了 1 晚
Kate 於 2024年4月22日的回應
Thank you for staying with us. We appreciate your loyalty and are thrilled to have you as a regular. We look forward to seeing you next time!

4/10 欠佳

Carrie

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 6 晚
Chris 於 2024年4月14日的回應
we are sorry to hear that your stay with us did not meet your expectations during your stay with us. Any feedback you can provide will help us improve future guest stays. We do hope that you will give us another opportunity in the future

10/10 優異

Tavasia

讚好:整潔度、職員與服務和住宿狀況
No complaints
於 2024 年 2 月住了 1 晚
Chris 於 2024年3月16日的回應
Thank you for the great review. We hope to see you again soon!

6/10 一般

Brian (Durand)

商務旅客, 多人同遊
讚好:職員與服務
Toilet didn’t completely flush until the next morning
於 2024 年 2 月住了 1 晚
Chris 於 2024年3月6日的回應
Thank you for the feedback. We will look into the issue that you addressed so it will not be an issue again in the future.

10/10 優異

Jorge

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was my first time and I loved it !! I’ll be back
於 2024 年 2 月住了 1 晚
Chris 於 2024年3月6日的回應
We are so happy that you enjoyed your stay with us and cannot wait until we see you again!

10/10 優異

THERESA

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hesitated because of some bad reviews but decided to stay anyway. Glad we did. Room was clean and not outdated as some reviews said. Beds were comfortable. Staff was very friendly. Breakfast was the usual, but better than most places. Would definitely stay again.
於 2024 年 2 月住了 1 晚
Chris 於 2024年2月25日的回應
We appreciate you giving us a chance and are happy to hear that you enjoyed your stay! Thank you for all of your feedback and we hope to see you again next time

8/10 不錯

CLIFFORD

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Chris 於 2024年2月18日的回應
Thank you for taking the time to complete a survey. We hope to see you again soon!

10/10 優異

gary

讚好:職員與服務、設施服務和住宿狀況
Top spot to stay, bed and pillows great Rooms quiet can’t hear people on the next room like some of the others close by
於 2024 年 2 月住了 3 晚
Chris 於 2024年2月21日的回應
Thank you for the great review! We are happy that you enjoyed your stay with us. Thank you for choosing Best Western Plus and we hope to see you again soon!

8/10 不錯

Whitney

家人同遊
讚好:職員與服務
不滿:整潔度
Hotel looked to be a decent shape, but upon inspection of the bathroom there was blood platters on the wall. We only were staying for one night so we just tried to ignore that thought. Breakfast attendant was efficient. Food was good!
於 2024 年 2 月住了 1 晚
Chris 於 2024年2月18日的回應
We are sorry to hear about the condition of your room. We are working to address this issue. It is great to hear that your enjoyed our breakfast. We hope to see you again soon so we can exceed your expectations!

10/10 優異

Denzel

於 2024 年 2 月住了 1 晚
Chris 於 2024年3月25日的回應
Thank you for the great review. We are happy to see that you enjoyed our stay with us. We hope to see you again next time you are in town

2/10 很差

Jennifer

多人同遊
不滿:整潔度、住宿狀況和客房舒適度
Disgusting
The first room the toilet didn’t work and there was hair everywhere then the second room hair all over the beds but the toilet worked 🙄
於 2024 年 2 月住了 1 晚
Chris 於 2024年2月18日的回應
We are truly sorry that we did not meet your expectations during your stay with us. We are reviewing our procedures to prevent things like this from happening again.

6/10 一般

Michelle

家人同遊
讚好:職員與服務和客房舒適度
不滿:整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Chris 於 2024年2月1日的回應
We are sorry to hear that you did not enjoy your stay with us. Any feedback provided will help us find areas of improvement which will make a better overall experience for our future guests. We hope you are willing to give us another chance again in the future.

10/10 優異

Victoria

於 2024 年 1 月住了 2 晚
Chris 於 2024年3月25日的回應
Thank you for taking time to leave us such a great review. We hope to see you again soon!

10/10 優異

Jerry

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
GREAT PLACE TO SPEND A NIGHT
Incredible staff- friendly and excellent Buffet breakfast was delicious, hot, plentiful and awesome
於 2024 年 1 月住了 1 晚
Kate 於 2024年1月29日的回應
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

2/10 很差

Traviana

家人同遊
讚好:住宿狀況
不滿:整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Chris 於 2024年1月3日的回應
We are sorry to hear that you did not enjoy your stay with us. Any feedback provided will help us find areas of improvement which will make a better overall experience for our future guests. We hope you are willing to give us another chance again in the future.

4/10 欠佳

真實旅客

家人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Bathroom wasn’t cleaned and pool was broken.
於 2023 年 12 月住了 2 晚
Chris 於 2023年12月29日的回應
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay. Cleanliness is a top priority for us, and we regret that the bathroom did not meet our usual standards. We have addressed this with our housekeeping team to ensure such lapses are rectified promptly.Regarding the pool issue, we also apologize for any disruption to your plans. We do our best to maintain our amenities to optimal condition but sometimes things happen that are beyond our control. We understand the importance of these amenities to your overall experience, and are happy to report, the issue has been corrected.Your input is invaluable, and we are committed to making the necessary improvements. We hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 優異

Roy

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was pleasantly surprised when the room I booked became a "Jr. Suite", complete with a sitting area,full fridge, dishes, kitchen sink and sideboard...even a dishwasher! I booked here because of very reasonable rates in the first place, so this was unexpected. A short walk to Cracker Barrel. Good breakfast.
於 2023 年 12 月住了 1 晚
Chris 於 2023年12月23日的回應
We are happy that we were able to exceed your expectations during your stay with us over the week. We hope that you choose our hotel again next time you are in the area!

8/10 不錯

Adeniyi

商務旅客
讚好:設施服務
Location
於 2023 年 12 月住了 1 晚
Chris 於 2023年12月17日的回應
Thank you for your feedback! We are glad that you enjoyed your time with us. We hope to see you again soon!

8/10 不錯

Paula

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
kiddy toulet
Everything was fine except the toilet was about 6" from the floor. Those of us with bad knees had trouble getting down and up. A hand bar would have helped. We will not be staying at this hotel in the future for this reason.
於 2023 年 12 月住了 2 晚
Kate 於 2023年12月12日的回應
Thank you for staying with us. We appreciate your feedback and are addressing your concerns.

10/10 優異

Brittany

於 2023 年 12 月住了 1 晚
Chris 於 2024年1月1日的回應
Thank you for the great review! We are thrilled to hear that you enjoyed your stay with us. We hope to see you again the next time you are in town.

10/10 優異

Yaya

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The lady at the front desk Queta I believe was amazing
於 2023 年 11 月住了 1 晚
Chris 於 2023年12月5日的回應
Thank you for the great review! We are so happy that Queta was able to meet all of your needs during your stay! We hope to see you again soon!

10/10 優異

Nazeeh

讚好:整潔度、職員與服務、設施服務和住宿狀況
Quality vs. price, very nice overall
於 2023 年 11 月住了 1 晚
Chris 於 2023年12月3日的回應
Thank you for the great review. We are happy to see that you found our hotel a great value! We hope to see you again soon

10/10 優異

Danish

於 2023 年 11 月住了 1 晚
Chris 於 2023年12月23日的回應
Thank you for your review! We are happy to hear that your enjoyed your time with us! We look forward to seeing you again soon!

10/10 優異

Charles

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 3 晚
Chris 於 2023年12月17日的回應
Thank you for your great review! We are truly pleased that you enjoyed your stay with us. We hope to see you again soon!

10/10 優異

Amy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was very nice and comfortable no issues
於 2023 年 11 月住了 1 晚
Chris 於 2023年11月26日的回應
Thank you for the great review Amy. I am happy that you enjoyed your stay with us.

10/10 優異

Andrea

讚好:整潔度、職員與服務、設施服務和住宿狀況
Pet friendly. Big bathroom for standard hotel room
於 2023 年 11 月住了 1 晚
Chris 於 2023年11月26日的回應
Thank you for the great review! We are so happy that you any your pet had an enjoyable stay with us. Hopefully we will see you the next time your are in town!

10/10 優異

Dennis

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Kate 於 2023年11月22日的回應
Thank you for staying with us. We hope to see you again soon!

10/10 優異

Jessica

讚好:整潔度、職員與服務和住宿狀況
Exceptional checkin
於 2023 年 11 月住了 1 晚
Chris 於 2023年11月19日的回應
We appreciate the great review Jessica! We are glad you enjoyed your stay with us.

10/10 優異

Roy

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Chris 於 2023年11月17日的回應
Thank you for the great review score! We appreciate your business and look forward to your next stay with us!

4/10 欠佳

Sherita

家人同遊
不滿:整潔度
Not the best of Clearness of room
My first time staying at Best Western hotel. Overall, the cleanness of the room was terrible.. The staff at the front desk was very professional and very helpful.
於 2023 年 11 月住了 2 晚
Kate 於 2023年11月13日的回應
Thank you for staying with us. We're sorry to hear things didn't go as planned and have addressed your concerns.

10/10 優異

Angela

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
LaTonya was super friendly and helpful helping us check in early and get settled. She and the others staff were great
於 2023 年 11 月住了 1 晚
Kate 於 2023年11月13日的回應
Thank you for staying with us. Latonya was thrilled to hear your feedback and said you made her day! Thank you!

6/10 一般

Scott

讚好:職員與服務
No one cleaned the room and i was there 3 nights
於 2023 年 11 月住了 3 晚
Chris 於 2023年11月7日的回應
Hi Scott,We are sorry to hear that we didn't meet you expectations. We typically do not service occupied rooms that are here less than 7 days unless requested. I apologized that this policy wasn't more clearly explained to you during the check in time. We certainly hope that you will give us another chance the next time that you are in town!

10/10 優異

Donna

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Chris 於 2023年11月7日的回應
Thank you for the great review Donna! We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!

6/10 一般

alver

家人同遊
讚好:整潔度和職員與服務
LIGHTING IN BATHROOM- COULD NOT EVEN SEE IN MIRROR CLEAR ENOUGH TO SHAVE OR FOR HER TO DO MAKEUP, VERY POOR. NO CLOCK IN ROOM, ROLLER CHAIR AT DESK WHEELS STICK OUT SO YOUR FEET SNUB THEM A LOT
於 2023 年 10 月住了 4 晚
Chris 於 2023年10月10日的回應
Thank you for your feedback! We will looking into the issues you described and do our best to resolve them.

10/10 優異

Shannon

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay. Staff is professional and helpful.
於 2023 年 9 月住了 5 晚
Chris 於 2023年9月30日的回應
Thank you very much for the kind words. We are happy to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 不錯

beverly

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great!
Very nice. Good value.
於 2023 年 9 月住了 1 晚
Chris 於 2023年10月28日的回應
Thank you for taking the time to leave your feedback! We hope next time you are in town, we can earn at 10!

4/10 欠佳

Manuel

於 2023 年 9 月住了 1 晚
Chris 於 2023年9月26日的回應
We are truly sorry that your experience did not meet your expectations during you stay with us. Your feedback is always a valuable tool that will allow us to make the changes necessary to providing an exceptional guest experience. We hope that you allow us another opportunity in the future.

10/10 優異

Cheesy

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms are clean. Staff are friendly. Breakfast is good. Average hotel food but very nice.
於 2023 年 9 月住了 3 晚
Kate 於 2023年9月20日的回應
Thanks for staying with us. We appreciate the great review and hope to see you again soon!

8/10 不錯

Sarah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Chris 於 2023年9月16日的回應
Thank you for taking the time to leave us a review. We would love to hear how what we could do to earn a better score next time

10/10 優異

Barbara

伴侶同遊
讚好:設施服務
Beautiful all new. Awesome pillows. Large room with microwave, fridge, coffee maker. Big vanity in bathroom. Spotlessly clean,
於 2023 年 9 月住了 1 晚
Chris 於 2023年9月14日的回應
We are glad the you you enjoyed your stay! We hope to see you again soon!