6/10 一般
David
親子同遊
2024年6月6日
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
All the staff were pleasant and as helpful as hotel policies would allow them to be.
We checked in after 6pm and had issues with the bathroom straight away (the stopper in the bath was stuck closed, the cold water pressure was non-existent making showers impossible unles you had asbestos skin, and the toilet did not flush properly).
These items were reported immediately, but we had to wait until the following day dor maintenance to come look.
Additionally, the in rook facilities lacked a fridge. When we asked for one we were informed there would be a £15 charge to provide the fridge. I was able to get the fridge charge waived at checkout after mentioning the issues with the rooms.
Another problem with this hotel, is that their pool is only open from 9:30am to 6pm daily. This is a hotel in a seaside resort town, who would stay at the hotel pool when you have one of the U.K.'s best beaches a 2 minute walk away? We aere hoping to make use of the piol in the evenings after dinner but this was not possible, had we known this in advance, we would NOT have booked this hotel!!!
David
於 2024 年 6 月住了 4 晚