Reserved apartment for a weekend getaway. Travelled up from West Mids, got to the apartment an hour b4 check in to be told the room wont be ready till 4pm! And the business was under “new management” therefore the building had been made available as a gesture to me n my friends to honour the booking! Clearly a lie as other people were occupying the building aswell. Anyways Was offered a room to crash in whilst the “new owner” - and cleaners worked to get the apartment ready for us. Finally checked into the apartment at 3:30. Burn marks on the flooring and broken tiles in the bathroom. Toilet seat broken unusable...had to make do as was told this isnt getting fixed! Broken shower and hot water kept running out. Was offered a second apartment for sole use of bathroom facilities but room was under refurb..not ideal! Dirty towels and bed sheets...then at time if payment the owner tried to charge me more than the price I had been quoted bearing in mind I had made the booking last year! Tried saying its a new business n different rates however when told its not my problem im not paying any more as I have been quoted a price already he backed down n accepted the original price...heaters were all hanging off the wall...as were plug sockets. no breakfast hamper as promised at time of booking over dated milk in fridge. Not enuff dishes Corridor constantly smelt of weed and “new owner” was hard to get hold of...absolute joke and a nightmare of an experience. Would like to see new refurb
Kaz
於 2020 年 1 月住了 2 晚
4/10 欠佳
Amaad
2020年1月13日
Amaad
於 2020 年 1 月住了 1 晚
4/10 欠佳
Dave
2020年1月11日
不滿:整潔度
Dave
於 2020 年 1 月住了 2 晚
4/10 欠佳
真實旅客
2020年1月2日
不滿:整潔度和住宿狀況
真實旅客
於 2019 年 12 月住了 1 晚
6/10 一般
richard
2019年12月29日
讚好:整潔度
不滿:職員與服務
Lots of potential
No breakfast, toilettries were provided. No key avialable on check in. A very pungent fragrence on the corridor. The mattress could do with changing and the cooker did not work, which because there were no pans and very little crockery. Situated in a really good place, even though the late night visit from the local constabulary was unexpected.
richard
於 2019 年 12 月住了 2 晚
10/10 優異
Shannon
2019年12月22日
Shannon
於 2019 年 12 月住了 1 晚
8/10 不錯
真實旅客
多人同遊
2019年12月21日
讚好:整潔度、職員與服務和住宿狀況
真實旅客
於 2019 年 12 月住了 2 晚
2/10 很差
Akhil
商務旅客
2019年12月16日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Very Bad experience
Very bad experience. Not a professional. Invoice are not forgery. After payment not attending calls.
Akhil
於 2019 年 10 月住了 10 晚
8/10 不錯
Hayley
2019年12月10日
讚好:整潔度、職員與服務和客房舒適度
Hayley
於 2019 年 12 月住了 2 晚
2/10 很差
Oliver
2019年12月7日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Oliver
於 2019 年 12 月住了 3 晚
2/10 很差
Anthony
2019年10月30日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
NEVER AGAIN
never again
had no access had to make calls to gain entry
no reception
Anthony
於 2019 年 9 月住了 1 晚
10/10 優異
Jaroslaw
2019年9月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jaroslaw
於 2019 年 9 月住了 2 晚
2/10 很差
S
2019年9月23日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Worst hotel experience ever!
Firstly had the room cancelled because of a leak. So spent my day trying to sort out with Hotels.com to be told the room is sorted.
Got to the apartments there was no one at the desk. Called a number on the desk they said walk into the room and the key is on the table. Asked me to send a photo of my drivers licence as proof of identity. When we got into the room the first thing which we noticed was the smell (damp smell). The bed was on the floor frame was broken. I went to the bathroom but the door handle was broken we had no privacy. There was only one towel between the two of us which I was repulsed by (who would want to use a towel if someone else used it even if its your other half!). The cabinet handles were broken, the stove top was rusted over, kitchen utensils were so stained and old if I carried out swab testing i’m sure I would have come back with all 99.9% of bacteria/viruses disinfectant claims it kills.
Remove the blanket off the sofa and you’ll find a stained excuse of a sofa which I think they picked up from the side of the road. No batteries for the remote to Tv and a closet with no hangers.
I noticed I did not see an iron. I called the concierge service and was told I’d receive one in 15 mins. 40 mins had gone by with no sign of an iron. Called again was told to go into the next room and I’ll find one, I didn’t find one on my wild goose chase. So my husband called and told him that this is ridiculous, the guy literally hung up on him!
S
於 2019 年 9 月住了 1 晚
4/10 欠佳
真實旅客
商務旅客
2019年9月23日
讚好:設施服務
不滿:整潔度、職員與服務和住宿狀況
Smoke alarm wasn't present and beeped all night.
Cracked tiles and grout missing in bathroom. Lounge blinds broken. Two plug sockets broken and covered in gaffer tape.
真實旅客
於 2019 年 9 月住了 1 晚
4/10 欠佳
Tracey
商務旅客
2019年9月16日
不滿:職員與服務、住宿狀況和客房舒適度
Shocking
The apartment was bad as smoke alarms where in cupboards under sink door handles hanging off bed broken and very badly stained
Tracey
於 2019 年 9 月住了 2 晚
4/10 欠佳
真實旅客
伴侶同遊
2019年9月15日
不滿:設施服務
Pots and pans looked old and shabby, handle on cupboard hanging off, door handle to the bathroom came off in my hand, only one towel to share between two of us and that wasn't clean (had make up on). Bed not what I expected, was too low it was like sleeping on just a mattress.
Correspondence was good.
真實旅客
於 2019 年 9 月住了 1 晚
8/10 不錯
Phil
2019年8月19日
讚好:整潔度、住宿狀況和客房舒適度
Phil
於 2019 年 8 月住了 1 晚
2/10 很差
Mirza B.
2019年8月15日
不滿:整潔度
Do not book this it’s a scam
Disgusting, filthy carpet with vomit stains to greet you, kitchen falling apart, no cleaning products left by owners, bathroom is the cleanest place but the light doesn’t light up the bathroom and owner didn’t think to leave you any toilet roll.
Bedroom is the biggest joke broken collapsed bed on one side the wardrobe looks like the leaning tower of pisa it was leaning towards me so bad I had to check the floor to see if there was a slope.
Nothing like any of the pictures on the advert. When I spoke to owners about the fact we could not sleep on a broken bed and the carpet looked like it hadn’t been cleaned in 5 years and the fact no toilet rolls where left. I asked for them to explain themselves, their reply. “You don’t have to stay there if you don’t want to”. Well off course I couldn’t sleep or stay there but did they offer a full refund? No! all they offered was £50 back from the £140.
So seems like a scam to me. Lucky for me Homes away gave me a full refund after giving them a call. So if this happened to you then defo report it to HomeAway as this nearly spoilt my weekend lucky for me a travel lodge was next door wasn’t the best of hotels but at least it was clean and I hope this review helps anyone not having their weekend spoilt by thinking of booking this Service apartment that looks nothing like any of the pics.
Great location, but other than that very disappointing. The flat smelt, the windows were filthy, heater was hanging off the wall, bare wiring hanging out of bedroom ceiling. There were minimal accessories e.g only one very small mug, no tea towels, no lamps etc. Breakfast was not provided as advertised just a couple of random sachets of jam left in the fridge. Lots of noise throughout the night from other tenants in the building. Has the potential to be a highly desirable accommodation but feels like the owners have somewhat given up. Shame!
真實旅客
於 2019 年 7 月住了 1 晚
2/10 很差
真實旅客
商務旅客, 多人同遊
2019年7月1日
不滿:整潔度、職員與服務和住宿狀況
As four 19 year old girls staying here for a training week we were disgusted with the condition and cleanliness of the room when we arrived. The first two girls in our party were intimidated and frightened by the manager so much so we didnt even stay here one night even though we had payed for the week. At 9pm at night we had to find another hotel.
One of the girls took photos of the apartment, dirty bedding left on the floor, stains on the bedding that was on the bed, the kitchenette was dirty, cigarette burns in most of the furniture and the whole place smelled like a drug den!!! We haven't received a penny refund from Orchard & Avenue.
真實旅客
於 2019 年 6 月住了 5 晚
8/10 不錯
真實旅客
2019年6月11日
Great location and apartment has all you need for self catering good value
真實旅客
於 2019 年 6 月住了 3 晚
8/10 不錯
真實旅客
2019年5月14日
讚好:整潔度、職員與服務和客房舒適度
Nice Apartment
Nice apartment, few bits broken, which didn't help. Had to be moved, but overall fine. parking an issue, but look for the retail park