We were with friends they booked direct we booked with hotels.com .We arrived early ,room wasn't ready ,thought being a Friday and first day of Christmas market rooms would be not have been busy and ready, as car park was empty assumed no one was there .They weren't ready until 2.45pm .When we went to our room we feel like we were in the staff area( as members of staff in rooms next door !) and room was cold.We went to our friends room which was in another building and it was lovely and warm. Parking was ok in afternoon but when returned later evening cars parked everywhere and were badly parked as struggled to get in the entrance and no where to park so had to ask and the staff who moved their car so could park in a space. Then when went to room later to go to bed we pulled back duvet to 2 blood spots on sheet , (see attached photos) as it was late we turned the sheet upside down so was then at bottom of bed .This was very noticeable and shouldn't have been left on bed as was off putting . We did mention this to reception in morning but didn't seem bothered .Breakfast was disappointing too, hash browns soft , beans and mushrooms tasteless, elements gone on toaster so only cooked one side ,tea very weak and weren't made aware fried eggs available unless you asked .