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皇室酒店及休閒中心的評價

3 out of 5
皇室酒店及休閒中心
Main Street, Bray, County Wicklow

評價

6.6
10 分評分，優異；732 則評價中有 124 則" "
8 分評分，不錯；732 則評價中有 210 則" "
6 分評分，一般；732 則評價中有 189 則" "
4 分評分，欠佳；732 則評價中有 131 則" "
2 分評分，很差；732 則評價中有 78 則" "

7.0/10 

整潔度

7.2/10 

職員與服務

7.4/10 

設施服務

6.2/10 

住宿狀況

6.4/10 

環保程度

評價

2/10 很差

Elizabeth

於 2022 年 3 月住了 1 晚

8/10 不錯

noreen

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Positive and negative
Location is great. I’ve never been asked for photo ID at check-in before…I found it odd …Room and downstairs were lovely, comfortable. There were insects coming out from under the bath. The carpet in hallway needs an upgrade, there were drips coming from the ceiling. I paid the €5 overnight car park fee and went off on a hike with my kids. Half way round Bray Head I thought of renewing the car park ticket , but nothing I could do. When we got back to hotel at 5pm, car was clamped. €125 had to be paid for release fee😠 I feel this is unreasonable as we were staying the 2 nights.
於 2022 年 2 月住了 2 晚

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff at the Royal Hotel are so helpful, understanding, kind. The breakfast staff couldn’t do enough for you very friendly.
於 2021 年 11 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年11月22日的回應
Dear James, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 欠佳

Declan

讚好：職員與服務
不滿：住宿狀況
於 2021 年 10 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年11月22日的回應
Dear Declan, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 欠佳

Chris

不滿：住宿狀況
Don’t bother
Very expensive for the quality of a very old & run-down building. Then to pay extra for parking is poor. Very tired hotel & staff generally grumpy
於 2021 年 9 月住了 1 晚

8/10 不錯

Rosie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚

10/10 優異

ALAN

讚好：職員與服務、住宿狀況和客房舒適度
Great weekend
We had a lovely weekend and really look forward to coming back.
於 2021 年 8 月住了 2 晚

8/10 不錯

Sharon

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel staff were excellent, couldn’t be more helpful. Hotel was spotless. The only complaint I have is the restaurant, not enough choices on menu, we were left over an hour before food was served and requested drinks while my daughter was having dersert and did not get them. Menu needs to be updated for evening meals.
於 2021 年 8 月住了 3 晚

8/10 不錯

Stephen

多人同遊
讚好：職員與服務和客房舒適度
不滿：住宿狀況
於 2021 年 8 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年9月3日的回應
Dear Stephen, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 不錯

Joanne

家人同遊
讚好：職員與服務
於 2021 年 8 月住了 5 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年9月3日的回應
Dear Joanne, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

2/10 很差

真實旅客

家人同遊
讚好：整潔度
不滿：住宿狀況
Wouldn’t stay again
The toilet in our room was blocked. The rooms were very dated. The shower/bath was very high and slippy. Staff were rude too
於 2021 年 8 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年9月3日的回應
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

6/10 一般

真實旅客

家人同遊
讚好：整潔度和住宿狀況
不滿：設施服務
bar food was excellent
於 2021 年 7 月住了 3 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年8月7日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
food was excellent and staff were all very helpful and friendly.
於 2021 年 7 月住了 4 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年8月7日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Merrill Leisure Club

6/10 一般

真實旅客

不滿：職員與服務和住宿狀況
Management should focus on costumer service it needs lot of improvement!! Despite the place needs a good refurbishment at least the service could be better . Holding deposits incase any damages happens in the room it’s something never seen in hospitality even in b&b !
於 2021 年 7 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年8月7日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. With regards to the security deposit, the terms and conditions are clearly outlined in the fine print on the booking confirmation you received when you made the reservation. The refundable deposit is taken for any incidental charges (room service, food order etc) while your stay with us. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 欠佳

真實旅客

伴侶同遊
H
於 2021 年 6 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年7月2日的回應
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 欠佳

Owen mckenna

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2021 年 6 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年6月28日的回應
Dear Owen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 不錯

Rita

多人同遊
讚好：整潔度和客房舒適度
不滿：住宿狀況
於 2021 年 6 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年6月28日的回應
Dear Rita, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

10/10 優異

Davina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2021年6月22日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 欠佳

Stephen

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Poor service dated & dirty.
Poor service in this hotel. On check in we asked for an ice bucket & 2 wine glasses (didn’t think this was a big request). We were told to go to the bar & get it ourselves by reception. We had bags with us as you would expect while checking in & wouldn’t have been able to carry it. They also don’t tell you at check in that the car park for the hotel is not theirs & you need to pay and display to park there. It is explained in an information leaflet they give you with the envelope with your room keys but let’s face it who reads that stuff. This is vital information that would be a nice courtesy to be told about on checking in. Rooms are dated & full of cobwebs. Looked as if the room hadn’t been cleaned since before Covid restrictions. Shower is atrocious. Takes about 10 minutes running before any hot water comes out at all and it sounds like a banshee has been set on fire too. Not only do you have to endure the banshee screeching shower and wait 10 minutes before it’s hot you then have to endure 5 seconds of excruciating hot water followed by 5 seconds of ice cold water on repeat the whole time after that no matter what setting you turn the dial to. If you want comfort, cleanliness & any sort of good customer service is avoid this hotel. Don’t like giving bad reviews but this place deserves nothing better unfortunately.
於 2021 年 6 月住了 1 晚
The Royal Hotel & Leisure Centre 於 2021年6月14日的回應
Dear Stephen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 欠佳

Adrian

不滿：整潔度和住宿狀況
DIRTY AND POOR.
Started off not knowing where to go as the sign postage were directing us into the leisure centre rather than the main reception. We checked in, and were then unexpectedly notified that we must hand up a 50 euro deposit. Once on arrival we sat our bags down. We had no kettle, and We had no hair dryer, which in the brochure stated we'd have one in the bathroom. As we sat on the bed we felt a bit of dust falling on our laps. So myself and my girlfriend began to check the room. On our way around the room we found a bug crawling around and thick dust and dirt lying on our mirror and bed rest. I found this appalling especially since I am an asthmatic and have been coughing ever since I left this so called hotel. We left Our door hanger on so we could have our room serviced. Only our bins were replaced. We had to book to go to the swimming pool due to social distancing. One we arrived at the swimming pool there were more than people in the pool jumping around. I was very disappointed with my stay in this hotel. I enjoyed my stay in bray but would have preferred to stay in a different hotel. THIS HOTEL SHOULD NOT RECEIVE 3 STARS.
於 2021 年 6 月住了 2 晚

4/10 欠佳

Ryan

不滿：整潔度、職員與服務和客房舒適度
Dislike very Much
於 2021 年 6 月住了 1 晚
Flynn Pinto -Revenue & Reservations Manager 於 2021年6月7日的回應
Dear Ryan, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 不錯

Deborah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年9月18日的回應
Dear Deborah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Wonderful staff and good food. The rooms were clean but the hotel was a bit tired.
於 2020 年 8 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年9月1日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 不錯

Sandra

於 2020 年 8 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年9月10日的回應
Dear Ms. Sandra, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards

6/10 一般

Shauna

家人同遊
讚好：整潔度
不滿：職員與服務和客房舒適度
ixed experience
Chelsea in reception was great. Heat in room unbearable so got us a room change but unfortunately no WiFi on move. Bar is lovely and so is the food but service is disorganised chaos. Not enough staff, waiting long time for drinks, orders mixed up. Breakfast good too. 😀
於 2020 年 8 月住了 3 晚
The Management 於 2020年8月24日的回應
Dear Shauna, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The pictures on the booking looked better then in reality. The hotel is old and in need of a good renovation or even a good deep clean. Walls are paper thin.
於 2020 年 8 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年8月11日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 不錯

Julian

商務旅客
讚好：整潔度和職員與服務
Hotel pub ist echt supper ein Besuch wert. Insgesamt war der Aufenthalt gut. Zimmer war gut. Hotel insgesamt etwas abgewirtschaftet. Es hat ein Bad ich hab dieses aber nicht besucht. Die Stadt lohnt sich nicht anzusehen am besten besucht man den Strand dort ist es echt schön.
於 2020 年 7 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年8月4日的回應
Dear Ms. Julian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 一般

Sarah

家人同遊
讚好：整潔度
於 2020 年 8 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年8月4日的回應
Dear Ms. Sarah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 一般

mary

讚好：整潔度、住宿狀況和客房舒適度
Stayed for one night. Good location . Hotel clean and friendly staff. Food wasn’t great. Has dinner that night lovely starter but main course wasn’t nice. Breakfast wasn’t great. Having to be served at the table is very understandable but the portions were very small. Had to keep asking for everything we wanted. When we asked for more toast after one slice each we were given another half slice each. I left feeling hungry which never happens after a hotel breakfast.
於 2020 年 7 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年7月22日的回應
Dear Ms. Mary, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 欠佳

真實旅客

不滿：職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 2 晚

10/10 優異

Amela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年3月4日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年2月28日的回應
Dear John, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
8
just nice llittle break
於 2020 年 2 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年2月17日的回應
Dear Mr. Michael, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 欠佳

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Poor experience with late check in and wrong room
Rang in advance to inform of late check in. So far, so good. Arrived after midnight, and night porter rude. Had to take long way out to carpark to pay for parking at nearly 1am as staff wouldn't open door to let me out at carpark end. Had to get change for parking which was thrown onto the counter. Had booked a double room but was given a, twin room. No please, thank you or any pleasantries during check in or any of the interactions. Staff the next morning were fine and breakfast was decent.
於 2020 年 1 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年1月31日的回應
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards

6/10 一般

真實旅客

讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
於 2020 年 1 月住了 3 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年1月31日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 欠佳

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Poor service for coeliacs
於 2020 年 1 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年2月28日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We haven take note of your feedback for more coeliacs options. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 很差

Mario

不滿：職員與服務、住宿狀況和客房舒適度
You have to pay for the parking. Heating was not working. They ask you for a deposit, photo ID and your home address although the accommodation was paid in advance. The table in the room was wobbly etc. The room numbers go as 521, 523, 524, and then 522. It took me 20 minutes to find the room
於 2020 年 1 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年1月22日的回應
Dear Mario, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. The hotel does not have its own parking area however parking is available at the Dargle Car Park which is located at the rear of the hotel and is owned and managed by a 3rd party company. Securing a refundable depsoit and an ID is as per hotel policy. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

10/10 優異

真實旅客

讚好：整潔度
於 2020 年 1 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年1月21日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 不錯

Dana

讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年1月13日的回應
Dear Dana, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 一般

Daniel

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Grand seaside hotel past its prime
This was a hard review to write. Definitely not the perfect hotel but the staff were on the whole very helpful. We arrived at 5.25pm and the kids were excited to get into the pool after a long drive. Only to discover that the pool times are 10.00 am to 5.30pm. So completely pointless for anyone planning to do things during the day but might want a swim early or later. The pool was the main reason for choosing this hotel so I was very frustrated. Our room was fine but when I looked at the bathroom it was really awful. Mould growing everywhere, door frame falling apart. I went to reception and they moved us straight away but we should not have had to ask. The location is good for the train, about 5 minutes walk away, then straight into Dublin. The bar was large, but not at all busy (first weekend after New Year), the restaurant didn't seem to be open. Parking was fine but it is €5 a day extra, the machine only takes coins and you can't pay the hotel daily rate by the app.
於 2020 年 1 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年1月13日的回應
Dear Daniel, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. My sincere apologies in regards to the inconveniences that have been encountered during your stay. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 一般

Chloe

家人同遊
讚好：客房舒適度
於 2019 年 12 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2019年12月30日的回應
Dear Chloe, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 欠佳

Agnieszka

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2020年1月22日的回應
Dear Agnieszka, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 優異

Brian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
The heating was not working in my room but the hotel staff were excellent and moved me to a room that was fantastic the hotel is in the middle of refurbishment and my stay was very nice staff excellent
於 2019 年 12 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2019年12月9日的回應
Dear Mr. Brian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect. We are glad to read the staff were able to move you into a much comfortable room for your stay. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 優異

Walter

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Flynn Pinto - Revenue & Reservations Manager 於 2019年12月9日的回應
Dear Mr. Walter, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 很差

Kieran

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
There is easier check ins than this place
Parked in car park. Walked to reception Check in as follows: Booked and paid for room online, Needed my ID and my security card to take a deposit. Had to pay €5 for car park But trey didn’t do cash back had to go to bank then get change then put ticket on my van. Eventually I got to my room.
於 2019 年 11 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2019年11月26日的回應
Dear Kieran , We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. Please be advised the parking facility does not belong to the hotel as it is offsite and is privately owned and managed by a 3rd party company. A valid ID and a security deposit of € 50.00 is required for any incidentials during your stay. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 優異

Thomas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2019年11月26日的回應
Dear Thomas, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 不錯

Raphael

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2019年11月25日的回應
Dear Raphael, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 不錯

真實旅客

伴侶同遊
讚好：設施服務
不滿：整潔度
Poor housekeeping services: Crockery not washed or collected Bed not made properly Friendly reception and bar staff Expensive car park E
於 2019 年 11 月住了 5 晚
Flynn Pinto - Revenue & Reservations Manager 於 2019年11月20日的回應
Dear Valued Guest, We would like to take the opportunity to thank you for considering The Royal Hotel & Leisure Centre for your accommodation arrangement and for taking the time to share your valuable feedback. My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 一般

Isabelle

於 2019 年 10 月住了 1 晚

10/10 優異

RICHARD

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Flynn Pinto - Revenue & Reservations Manager 於 2019年11月7日的回應
Dear Richard, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre