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布里斯本喜來登福朋酒店的評價

4 out of 5
布里斯本喜來登福朋酒店
99 Mary Street, Brisbane, QLD

評價

8.8

優異

10 分評分，優異；1000 則評價中有 557 則" "
8 分評分，不錯；1000 則評價中有 295 則" "
6 分評分，一般；1000 則評價中有 77 則" "
4 分評分，欠佳；1000 則評價中有 44 則" "
2 分評分，很差；1000 則評價中有 27 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Wang

商務旅客
讚好：整潔度、設施服務和住宿狀況
Modern hotel fully fledged. Room service not good enough.
於 2024 年 3 月住了 3 晚

4/10 欠佳

Eric

於 2023 年 3 月住了 2 晚

10/10 優異

WAI SHUN

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
入住登記和退房手續便捷，房間整潔舒適，適合公旅。
於 2023 年 1 月住了 3 晚

2/10 很差

MINGSUM

10/10 優異

Pei-Lan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location to shop and live. Nice staff and clean. Cost effective choice!
於 2019 年 10 月住了 1 晚
Lin kuo 於 2019年10月20日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 2 晚
Lin Kuo 於 2019年9月20日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Man kin ken

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 6 晚
Net Yangpaiboon 於 2019年5月6日的回應
Thank you for providing survey scores. We look forward to welcoming you back on your next visit to Brisbane

10/10 優異

Hsiang-Jung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置便利 舒適新穎
位置便利 房間新穎時尚 空間很大很舒適 只差健身房太小間
於 2019 年 1 月住了 1 晚
Nidniran 於 2019年1月13日的回應
Thank you for your excellent scores 5 out of 5 ! We are glad to know you have a wonderful stay with us. We look forward to welcoming you on your next visit to Brisbane.

8/10 不錯

SAI FAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 4 晚
Nidniran 於 2019年1月13日的回應
Thank you for providing survey scores. We look forward to welcoming you back on your next visit to Brisbane

8/10 不錯

Yu Chau

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
it locates in great place, near Brisbane CBD and restaurants. The front desk staff is kind and polite. It is great to stay there and we do have the good experiences.
於 2018 年 8 月住了 1 晚
Azam 於 2018年8月25日的回應
Thank you for choosing to stay with us. We appreciate your positive feedback!

10/10 優異

Chun Ching Standy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚

8/10 不錯

Marc

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
When we first arrived, the small front lobby was full of people and luggages everywhere. Likely fans from the big soccer championship. Not a great first impression. Everything else was good. The room was modern and clean.
於 2024 年 5 月住了 2 晚
Guest relations team, Four Points Brisbane 於 2024年5月20日的回應
Dear Marc,Thanks for your feedback and thanks for choosing to stay with us at the Four Points Brisbane. I can appreciate that the lobby area is rather small especially when large groups are checking in as it was a busy weekend in the city with the NRL Magic Round and impacted on your first impression. Having said that, we hope you enjoyed your stay and that you will stay with us again when you next travel this way.Kind regards

8/10 不錯

Jenni

The room was great! The bed very comfortable, the room clean and well appointed. Breakfast was the big let down. $25 for a ‘hot’ breakfast that was stone cold. Very disappointing, not the way you want to end your stay.
於 2024 年 5 月住了 1 晚
Guest relations team, Four Points Brisbane 於 2024年5月14日的回應
Dear Jenni,Thanks for your feedback and pleased you had an enjoyable stay with us. Disappointed that we failed to meet your expectations in relation to the breakfast and your feedback has been addressed with our Executive Chef to ensure improvements follow.We hope to welcome you back again in the near future.Kind regards

10/10 優異

Sheldon

讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to cbd and transport. Room and hotel was clean
於 2024 年 2 月住了 3 晚
Guest relations team, Four Points Brisbane 於 2024年5月12日的回應
Dear Sheldon,Thanks for your feedback and pleased you had an enjoyable stay and found our central location convenient. We look forward to seeing you again.Kind regards,

6/10 一般

Chieu-Anh

家人同遊
不滿：設施服務
The hotel location is close to Queen St Mall and the bed was comfy. Stayed for 4 days, and we received one complimentary 600ml water bottle. The tea wasn't replenished however, we kept getting milk (although we didn't use any of it). My main concern was that each time we had the airconditioner on, it triggered our asthma. Unsure whether there was dust coming through the vents but when we switched it off, my sister and I were fine.
於 2024 年 4 月住了 3 晚

6/10 一般

Claire

商務旅客
讚好：整潔度
不滿：住宿狀況
Well located, fine if you are looking for basic accommodation. No frills - not even soap to wash your hands but it was clean.
於 2024 年 4 月住了 1 晚

8/10 不錯

Norman

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable bed but no view. Great location just couple of blocks from queen’s mall and a lot food options in surrounding area.
於 2024 年 4 月住了 2 晚

10/10 優異

suyapa

讚好：職員與服務和住宿狀況
The staff, location, services were all excellent, no noise at night , you feel very safe. I will stringly recomend this hotel without any hesitation. 😊😊😊😊
於 2024 年 4 月住了 6 晚

10/10 優異

suyapa

The service was great. Staff was very nice
於 2024 年 4 月住了 1 晚

2/10 很差

Lisa

伴侶同遊
不滿：整潔度、職員與服務和設施服務
Got charged breakfast when on the site said it was free not pool no restaurant
於 2024 年 4 月住了 3 晚

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property and very nice staff
於 2024 年 3 月住了 2 晚

8/10 不錯

Hiroko

讚好：整潔度和住宿狀況
Close to cbd, easy to walk around.
於 2024 年 3 月住了 1 晚
Guest relations team, Four Points Brisbane 於 2024年3月24日的回應
Dear Hiroko,Thanks for choosing to stay with us at the Four Points Brisbane and pleased you had an enjoyable stay and found our central location convenient. We hope you will stay with us again.Kind regards,

10/10 優異

Giovanni

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very close to shopping and restaurants
於 2024 年 3 月住了 3 晚
Guest relations team, Four Points Brisbane 於 2024年3月18日的回應
Dear Giovanni,Thanks for your feedback following your recent stay and pleased that you enjoyed your stay and the hotel's convenient location. We hope to see you again soon.Kind regards

6/10 一般

Barry

讚好：整潔度和職員與服務
room amenities need upgrading, i mean, only a teaspoon in draw/ where's the bottle opener, otherwise, all good.
於 2024 年 3 月住了 1 晚
Guest Relations Team, Four Points Brisbane 於 2024年3月11日的回應
Dear Barry,Thanks for choosing to stay with us at the Four Points Brisbane and hope you had an enjoyable stay. We appreciate your feedback and this is certainly taken on board. We hope you will stay with us again when you are next in Brisbane.Kind regards

8/10 不錯

Loren

讚好：整潔度、職員與服務和住宿狀況
Great hotel
於 2024 年 2 月住了 1 晚
Guest relations team, Four Points Brisbane 於 2024年2月26日的回應
Dear Loren,Thanks for your feedback and pleased that your had an enjoyable stay with us and look forward to welcoming you back in the not too distant future.Kind regards,

6/10 一般

Gary

伴侶同遊
讚好：職員與服務
On the first night our hot water was just luke warm but they did send someone up the next day to turn it up. The vanity had hairline cracks in it which were going black. Very unhealthy in our eyes. Our room didnt get serviced the next day after our first night but may have been our fault for having the wrong lights on. Which I must say, there is no sign telling you about what lights to leave on if you want your room serviced. The staff were very obliging and lovely. Overall, it was ok.
於 2024 年 2 月住了 3 晚
Guest relations team, Four Points Brisbane 於 2024年2月26日的回應
Dear Gary,Thanks for choosing to stay with us at the Four Points Brisbane although disappointing that we failed to meet your expectations on a number of occasions which has impacted your stay. Your feedback has been addressed with the team to ensure improvements follow.We hope to welcome you back again when you are next travelling to Brisbane.Kind regards

6/10 一般

Lynette

讚好：整潔度、住宿狀況和客房舒適度
Disappointing service
Room wasn’t ready at check-in time. Had to wait over 40 minutes. Got to room and had booked for 5 people and then had to ask them to come and make up sofa bed. Went for breakfast the next morning- got back to the room and keys wouldn’t work, all well before check out time of 12pm. No apologies provided for any of this. Room itself was great, very comfortable and clean. Service not so great.
於 2024 年 2 月住了 1 晚
Guest relations team, Four Points Brisbane 於 2024年2月22日的回應
Dear Lynette,Thanks for your feedback following your recent stay at the Four Points Brisbane although disappointed we failed to meet your expectations. Please accept our sincere apologies for the service shortfalls and this has been addressed with our team to ensure improvements follow. We do hope we have the opportunity to welcome you back in the not too distant future.Kind regards

6/10 一般

Danny

商務旅客
讚好：客房舒適度
Verblijf viel tegen
於 2024 年 2 月住了 6 晚

10/10 優異

Edward

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
One night stay but the concierge was very welcoming and appreciated the advice checking in and guiding us to get around the city and to the event we had that night. Nice hotel, clean and comfortable.
於 2024 年 2 月住了 1 晚
Guest relations team, Four Points Brisbane 於 2024年2月19日的回應
Dear Edward,Thanks for your feedback and pleased you had an enjoyable stay and our friendly staff we able to assist you with your plans during your stay. We look forward to welcoming you back again.Kind regards

8/10 不錯

Ben

於 2024 年 2 月住了 1 晚

4/10 欠佳

Sarah

讚好：職員與服務
不滿：整潔度
於 2024 年 2 月住了 1 晚

4/10 欠佳

Rachel

於 2024 年 2 月住了 4 晚

10/10 優異

Deborah

於 2024 年 2 月住了 1 晚

8/10 不錯

Brendan

讚好：整潔度、職員與服務和住宿狀況
Great service
於 2024 年 2 月住了 2 晚
Guest relations team, Four Points Brisbane 於 2024年2月12日的回應
Dear Brendan,Thanks for choosing to stay at the Four Points by Sheraton Brisbane and pleased the hotel, along with its service and facilities met your expectations. We look forward to welcoming you back when your travels bring you back to Brisbane.Kind regards

4/10 欠佳

Lea

家人同遊
不滿：職員與服務
Our room was not ready for us, even though we told them we were going out and needed to get ready, it took the, 2 hours after check in time to get our room. We were late and underdressed. The pool is next door.
於 2024 年 1 月住了 1 晚
Guest relations team, Four Points Brisbane 於 2024年2月5日的回應
Dear Lea,Thanks for your feedback following your recent stay and disappointed that we failed to meet your expectations, especially in relation to the delay with your room being ready which clearly impacted on your stay. We do hope that we have the opportunity to welcome you back on another occasion to prove that we are capable of much better.Kind regards

4/10 欠佳

Ivy

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
What I booked is not clear as what I have booked we have to go next door for a swim I thought is the swimming pool is in the building but we have to go across the road to use the swimming pool for the money is too much I won’t be staying there again.
於 2024 年 2 月住了 2 晚
Guest relations team, Four Points Brisbane 於 2024年2月5日的回應
Dear Ivy,Thanks for choosing to stay with us at the Four Points Brisbane and we appreciate your constructive and honest feedback. We apologise that we fell short in meeting your expectations and will certainly work towards improvement.Kind regards

6/10 一般

melinda

讚好：職員與服務
不滿：整潔度
於 2024 年 2 月住了 1 晚

10/10 優異

Lynda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Tony

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was very clean and bed was comfortable.
於 2024 年 2 月住了 1 晚
Guest relations team, Four Points Brisbane 於 2024年2月5日的回應
Dear Tony,Thanks for your feedback and pleased that you had an enjoyable stay and found the service and facilities met your expectations. We look forward to welcoming you back again when you are next in Brisbane.Kind regards

10/10 優異

Patricia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 1 月住了 1 晚
Guest relations team, Four Points Brisbane 於 2024年1月30日的回應
Dear Patricia,Thanks for your feedback and pleased that you had an enjoyable stay and our central location. We hope we have the opportunity to welcome you back when you are next in Brisbane.Kind regards,

8/10 不錯

Dinah

伴侶同遊
All the staff were very friendly and helpful. No issues with anything.
於 2024 年 1 月住了 2 晚
Guest relations team, Four Points Brisbane 於 2024年1月28日的回應
Dear Dinah,Thanks for your feedback and pleased you had an enjoyable stay and the service and facilities met your expectations. We look forward to hosting you again in the near future.Kind regards,

8/10 不錯

Yoshihiro

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good enough
於 2024 年 1 月住了 2 晚
Guest relations team, Four Points Brisbane 於 2024年1月23日的回應
Dear Yoshihiro,Thanks for your feedback and pleased you had a nice stay and hope you will choose us again when you are next visiting Brisbane.Kind regards

10/10 優異

Rashida

於 2024 年 1 月住了 1 晚

8/10 不錯

Gillian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Camilla

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

6/10 一般

John

讚好：職員與服務
於 2024 年 1 月住了 1 晚

10/10 優異

Mats

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Callum

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The pool bar was awesome. There could have been more information regarding laundry
於 2024 年 1 月住了 3 晚
Guest relations team, Four Points Brisbane 於 2024年1月11日的回應
Dear Callum,Thanks for your feedback and pleased you had a nice stay with us and enjoyed the pool area. Your comments regarding the laundry are duly noted and shared with the team.Kind regards

10/10 優異

Joanne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel!
This is a great hotel, very central, clean and a lovely basic breakfast.
於 2024 年 1 月住了 1 晚
Guest relations team, Four Points Brisbane 於 2024年1月9日的回應
Dear Joanne,Thanks for your feedback and pleased you enjoyed your stay and the hotel, along with its service and facilities met your expectations. We look forward to hosting you again.Kind regards

10/10 優異

Phillipa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚