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相思嶺酒店汽車旅館的評價

3 out of 5
相思嶺酒店汽車旅館
1386 Beaudesert Road, Acacia Ridge, QLD

評價

6.4
10 分評分，優異；147 則評價中有 33 則" "
8 分評分，不錯；147 則評價中有 39 則" "
6 分評分，一般；147 則評價中有 25 則" "
4 分評分，欠佳；147 則評價中有 24 則" "
2 分評分，很差；147 則評價中有 26 則" "

6.8/10 

整潔度

7.6/10 

職員與服務

6.4/10 

設施服務

6.2/10 

住宿狀況

6.0/10 

環保程度

評價

4/10 欠佳

Lau

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚
Motel Manager 於 2019年12月23日的回應
Thank and Merry Christmas

4/10 欠佳

Deepti

讚好：職員與服務
不滿：整潔度和住宿狀況
water leaks from wall behind shower Old dirty carpet Location behind a pub
於 2024 年 2 月住了 1 晚
Motel Manager 於 2024年3月3日的回應
I appreciated your comments and we are looking at upgrading our rooms shortly. many thanks

8/10 不錯

Ellie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 13 晚
Motel Manager 於 2024年2月28日的回應
Thank you so much for your wonderful rating.

6/10 一般

Stephen

於 2024 年 1 月住了 1 晚
Motel Manager 於 2024年3月25日的回應
Good Morning, Thanks for your kind rating.

4/10 欠佳

Raleigh

伴侶同遊, 多人同遊
不滿：整潔度、設施服務和住宿狀況
Well our water was unusable from the smell, it smelt like there was a rotting corpse in it, the cutlery was completely unusable because it was covered in old oil stains, the carpet is wet and it's making our feet black, I've seen about 50 cockroaches so far, the aircon spits ice at us while it's on, the aircon leaked constantly, we lost power on the last night of our stay so all the food in our fridge went off and we couldn’t charge anything for our long drive home the next day. To put this in the nicest way, staying in hell would be nicer than this place. All the money clearly goes into the pub and pokies without even a thought of the accommodation complaints.
於 2024 年 1 月住了 3 晚
Motel Manager 於 2024年2月7日的回應
Good Morning, I read your complaint and I just don't understand that if you were not happy with your room why did you not come and see me or the duty manager so we could have moved your group and gave you a total refund once you check-in. I have been here for 23 years and I understand we get complaint's but people come and see me so I can make other options to keep my guest happy. I did refund you partial refund and do my best. Next time you stay at other motel please complaint straight away so they can do something else for you like moving to other room or booking at other place for you. Cheers

10/10 優異

Mohammed

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place for family to stay. Ample.place to park. Beds a little.sweaky if u turn n toss a lot.
於 2024 年 1 月住了 7 晚
Motel Manager 於 2024年2月7日的回應
Thank you so much I am happy with your rating.

8/10 不錯

Jean

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 6 晚
Motel Manager 於 2024年2月7日的回應
Thank you so much

8/10 不錯

Anko

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Friendly staff. Quiet and have shops around.
於 2023 年 12 月住了 11 晚
Motel Manager 於 2024年2月7日的回應
Much appreciated with the score. Have a great day

8/10 不錯

leslie

讚好：整潔度、職員與服務和設施服務
not enough milk or sugar for coffee
於 2024 年 1 月住了 1 晚
Motel Manager 於 2024年2月7日的回應
Next time let me know and I would given you more. Cheers

10/10 優異

piyushkumar

親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Motel Manager 於 2024年2月7日的回應
Thank you so much.

4/10 欠佳

Kevin

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Had 2 rooms booked, Rooms 33 and 35. Room 35 the AC wasn't what you would call the greatest. The remainder was ok, except for rediculous positioning of bed in front of wardrobe doors. Now room 33. Disaster area. First off, the light in the bathroom wasn't working. Just fortunate the light from outside was barely enough to see what you were doing while in the bathroom. Whoever designed the bathroom needs to be put up against the wall and shot. The positioning of the toilet hard up against a wall was bad enough, but then they decide to try and fit the toilet roll holder on that wall as well, thus having to virtually sit on the toilet roll while doing your business, then trying to get to the paper when finished......... absolutely stupid planning, or lack of planning more like it. Now, the shower recess. I am not a huge person, but really, felt like I was climbing into coffin to have a show. No room what so ever. Plumbing for shower also pathetic. Oh, and who ever had the bright idea to position a bed in front of wardrobe doors deserves a medal for stupidity. Finish off with broken door of freezer section of fridge just tossed up into the back of the freezer, out of sight, out of mind I guess. Not Impressed
於 2023 年 12 月住了 1 晚
Motel Manager 於 2024年2月7日的回應
Thank you for your comments and I will take this on board with the bed arrangements. I have recent came back from oversea and they shower in Italy, Spanish and Portugal were tiny. You are my first complaint about the shower size and I have a lot of huge truck drivers take here on a regular basic and no complaints from.Thanks and have a great day

10/10 優異

Manwinder

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good Environment
於 2023 年 12 月住了 4 晚
Motel Manager 於 2024年2月7日的回應
Thank you so much.

6/10 一般

Ivan Carl

多人同遊
於 2023 年 12 月住了 3 晚
Motel Manager 於 2024年2月7日的回應
Thank you for your rating

6/10 一般

Luke

讚好：住宿狀況
不滿：職員與服務
I enjoyed the bar and the food. I didn’t like the bed the springs were gone and the bedbugs made my time there terrible.
於 2023 年 11 月住了 5 晚
Motel Manager 於 2024年2月7日的回應
Good Morning, I am sorry for your bad experience with us I wish I knew that you were not happy and I could have moved you to another room. My apologies on this.

2/10 很差

Joshua

於 2023 年 12 月住了 2 晚

10/10 優異

Brendon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Motel Manager 於 2023年11月28日的回應
Thank you so much for your great score. Merry Christmas

6/10 一般

Lucy

不滿：整潔度
於 2023 年 11 月住了 2 晚
Motel Manager 於 2023年11月19日的回應
Good Morning, Thank you for your rating and hope to see you in the future, Merry Christmas and a Happy New Year

4/10 欠佳

Yun-Ting

讚好：職員與服務
於 2023 年 10 月住了 1 晚
Motel Manager 於 2023年11月3日的回應
Thanks for stay at our motel

10/10 優異

Vijeta

讚好：職員與服務
不滿：整潔度
Location is very nice and the bar has excellent all day dining options - food was very nice 👍 Staff was friendly and let us do the late check out. Beds were comfortable and plenty of parking available. Lots of shops, restaurants, car wash within walking distance. Room had everything you could need like tea coffee facilities, microwave, fridge. Only the carpets are very old and needs changing.
於 2023 年 9 月住了 3 晚
Motel Manager 於 2023年10月5日的回應
Thank you for comments and I totally agree regarding the carpet. Much appreciated

4/10 欠佳

Lars

不滿：整潔度
Very loud
於 2023 年 9 月住了 2 晚
Motel Manager 於 2023年10月5日的回應
We are a Pub, Motel and Function centre, so mit is a loud place especially on weekends. Cheers

2/10 很差

Theresa

不滿：整潔度、職員與服務、設施服務和住宿狀況
The property definitely needs upgrades. The rooms were dirty, cold . We booked 2 nights couldn't survive for one night.
於 2023 年 9 月住了 2 晚
Motel Manager 於 2023年10月5日的回應
If you were not happy if you came to see me I would have help you. Cheers

2/10 很差

Amanda

不滿：整潔度和住宿狀況
於 2023 年 9 月住了 1 晚
Motel Manager 於 2023年9月19日的回應
I am sorry for your bad experience at our hotel

2/10 很差

Jacqui

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This property was filthy with broken beds sloppy old mattresses with broken frame and springs poking through the other bed was so old that when 2 people slept in it they rolled into the centre. cigarette butts had been put in kettle no after hours manager could be contacted and the adjoining rooms had people partying very loudly with swearing and breaking bottles till 3am and we felt unsafe to say anything to them and when we tried to contact management there was no answer. We tried to call the police and after 30 minutes on hold were told to report concerns online. We got no sleep and had to leave at 6am for our flight home. I want a refund as it was a horrifically traumatising night.
於 2023 年 7 月住了 1 晚
Motel Manager 於 2023年8月13日的回應
I am so sorry with your bad experience at stay at our hotel. I will look into this matter and hopefully I will be able to give you partical refund. My deepest apology to you.

10/10 優異

Simon

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not far from shops and great pub
於 2023 年 7 月住了 3 晚
Motel Manager 於 2023年8月4日的回應
Thank you so much

10/10 優異

Scott

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Comfortable
於 2023 年 7 月住了 1 晚
Motel Manager 於 2023年8月4日的回應
Thanks you for your rating to us

2/10 很差

Holly

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
The photos don’t look anything like what’s on Wotif. Our room had a broken window and was dirty and damp. Managements excuse was that I booked the wrong room that’s why I had a bad experience. I booked a family room for 2 people, unsure why this mattered but they were quite upset about it at Check-in. Made sure I was ‘aware’ that I had booked a family room. Do not recommend.
於 2023 年 7 月住了 1 晚
Motel Manager 於 2023年8月4日的回應
I am so sorry for your bad experience and I was not aware of this. the windows are not broken. I am not happy how you were treated and please forgive me regarding. I have been here for 22 years as a Motel Manager and I am truly sorry this has happened.

4/10 欠佳

Jerry Annie

不滿：整潔度和住宿狀況
Not in good condition
於 2023 年 7 月住了 1 晚
Motel Manager 於 2023年8月4日的回應
Hi we are a budget motel and we are quite cheap and always a full house each day.

10/10 優異

Fred

於 2023 年 6 月住了 3 晚
Motel Manager 於 2023年8月4日的回應
Theank you for your great rating

8/10 不錯

Mark

讚好：職員與服務
於 2023 年 6 月住了 1 晚
Motel Manager 於 2023年8月4日的回應
Thank you for your wonderful rating

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
One to avoid if you can
Budget hotel which wasn’t clean. Lots of bugs in the room, walls dirty, carpet was disgusting. Had all the normal facilities but it is a rundown place needing a lick of paint and maintenance. Wouldn’t stay again nor recommend.
於 2023 年 6 月住了 1 晚
Motel Manager 於 2023年8月4日的回應
I understand this but there is only so much I can do.

6/10 一般

Arthur

讚好：客房舒適度
不滿：職員與服務
於 2023 年 6 月住了 2 晚
Motel Manager 於 2023年6月11日的回應
Thanks for your rating have a great day

4/10 欠佳

Elizabeth

親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Great for parking with trailer and late check in was easy. However we killed three cockroaches in our room on arrival and the cutlery was dirty. The blankets were stained and rough to touch. Many things needed updating.
於 2023 年 5 月住了 1 晚
Motel Manager 於 2023年6月11日的回應
We recently had the rooms pest control and that's why they are coming out, so sorry but that is part of our health and safety, it's gone every 6 months. I apologize for the cutlery and blankets are wqashing each time they are being used. Many thanks

10/10 優異

Martin

於 2023 年 5 月住了 2 晚

10/10 優異

geoffrey

商務旅客
讚好：整潔度和職員與服務
Staff are very friendly, room was clean.
於 2023 年 3 月住了 1 晚
Motel Manager 於 2023年3月28日的回應
Thank you so much for your rating much appreciated

2/10 很差

Perry

不滿：整潔度、住宿狀況和客房舒適度
Dirty and smelly
The carpet in the room was stained and filthy. The room stunk ( of what, we’d prefer not to guess). Would NOT recommend.
於 2023 年 3 月住了 1 晚
Motel Manager 於 2023年3月29日的回應
We are a budget hotel and these days the prices of motel rooms have gone through the roof. I am sorry about your bad experience

6/10 一般

Jeff

於 2023 年 3 月住了 1 晚
Motel Manager 於 2023年3月29日的回應
Thank you for your rating, keep safe

4/10 欠佳

Stéphane

家人同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Pas top! Problème de climatisation,
於 2023 年 2 月住了 1 晚
Motel Manager 於 2023年3月29日的回應
Thank you lettring me known this. Keep safe

2/10 很差

Ashley

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very dirty, smell was terrible. We didn’t even up staying the night.
於 2023 年 1 月住了 1 晚

2/10 很差

Karyn-lee

4/10 欠佳

Nathan

多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The staff are great, they do their best with what they have. The pokies are open till 4am the bar shuts at 2am which needs to be written everywhere, the hot water lasts 1 shower, the beds are horrible, the window blinds broken so the sun comes in as soon as it rises and the music keeps playing on the poud speaker's all.night. staff great rest rubbish
於 2022 年 7 月住了 1 晚

6/10 一般

Brendan

多人同遊
It was a place to stay for the night.
於 2022 年 6 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very enjoyable stay. Well priced. Will return
於 2022 年 5 月住了 4 晚

8/10 不錯

Joshua

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 2 晚

8/10 不錯

Amanda

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2021 年 12 月住了 2 晚
Loretta 於 2022年1月4日的回應
Thank you so much for your great rating.

8/10 不錯

Michael

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Room was clean, bed was comfortable location was convenient and food was good. Only downside was it's nesr a railway marshalling yard.
於 2021 年 11 月住了 3 晚
Loretta 於 2021年12月21日的回應
Thank you for your great rating and Merry Christmas and a safe New Year 🤶

4/10 欠佳

shaun

不滿：整潔度、職員與服務、設施服務和住宿狀況
Not a fan !!!
於 2021 年 9 月住了 1 晚
Loretta 於 2021年9月28日的回應
Sorry to hear that, please keep safe 😀

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a cheap Hotel so can't complain but would reccomend to anyone going up to brisbane for a holiday :)
於 2021 年 5 月住了 3 晚
Loretta 於 2021年5月26日的回應
Hi thank you for your comment and I do agree with you it's not a place to stay for holidays but for trades, short stay if its work related, truck drivers etc......

8/10 不錯

Catherine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A true guilty pleasure...
Having stayed at many a 4 star, I have to confess I keep coming back to Acacia Ridge Hotel Motel. In an industrial/ residential area it is popular with truckies and travelling tradies. From the outside the motel it looks very drab, but I have found the rooms spacious, clean and with nice deep wood furnishings and professionally laundered sheets and towels. It's how the truckies like it - good split system air-con, a cold fridge and a high pressure hot shower as well as acres of parking. You can always get a park outside your door! Not to mention the convenience of the on-site bistro and bar which offers lunch and dinner ($10 lunch specials). As a 53 yo woman I find an interest in the cultural learnings of truckies culture which include a free (by donation) Friday afternoon sausage sizzle which used to include a bikini girl walking around and taking drinks orders, though I'm not sure if Covid has put the kybosh on the bikini girl right now. I feel safe there because truckies and tradies are reliable and hard-working people who'd come to your aid and are early to bed, early to rise.
於 2021 年 5 月住了 2 晚
Loretta 於 2021年5月26日的回應
Hi, I totally agree with your comments and good on you. Many thanks and much appreciated 😀😎

8/10 不錯

Amanda

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2021 年 5 月住了 1 晚
Jess 於 2021年5月26日的回應
Great 😀

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
So its not the Grand Riad, but then its not $30K a night either. Depending on what room you are in you might get some noise from Beaudesert Road or the on-site bistro. The rooms are comfortable and clean and the staff friendly and helpful. If you want a place to sleep for a few days while you are out and about then it is very good value for money and I wouldn't hesitate to stay there again.
於 2021 年 4 月住了 3 晚
Jess 於 2021年5月11日的回應
Thank you, We are very glad you enjoyed your stay here at the Acacia Ridge Hotel and hope to see you again in the future.