開放式客房, 1 張加大雙人床 | 客廳 | 平面電視

安內瑟公寓酒店的評價

4 out of 5
安內瑟公寓酒店
9-11 Walden Lane, Bowen Hills, QLD

評價

8.6

優異

10 分評分,優異;445 則評價中有 211 則" "
8 分評分,不錯;445 則評價中有 152 則" "
6 分評分,一般;445 則評價中有 53 則" "
4 分評分,欠佳;445 則評價中有 22 則" "
2 分評分,很差;445 則評價中有 7 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
整體住宿環境不錯, 適合揸車人士。
如果在辦公時間後入住, 請預先與酒店作聯絡。
於 2018 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice apartment to stay in Brisbane
於 2017 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean and tidy

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good

10/10 優異

Deborah

讚好:整潔度和住宿狀況
Convenient for our reason for stay
於 2024 年 3 月住了 1 晚

8/10 不錯

Sue-Ellen

讚好:整潔度和住宿狀況
Parking a little difficult with the car lift. Spacious 2 bedroom apartment, however needs some maintenance. Staff are so friendly & helpful 5
於 2024 年 2 月住了 2 晚

8/10 不錯

Sue-Ellen

伴侶同遊
讚好:整潔度和住宿狀況
Great for attending the RBWH, it is directly across the road.
於 2024 年 2 月住了 1 晚

6/10 一般

Sally

不滿:整潔度
The room and property generally were dirty. The shower changed constantly from freezing cold to scalding hot- highly problematic for our children. The car lift was unexpected and challenging. Would not stay again.
於 2024 年 2 月住了 1 晚

4/10 欠佳

carl

不滿:整潔度和住宿狀況
Parking is atrocious and the 1 car lift broke down. Yes it has a car lift and takes 10 mins to park. When the 1 lift broke down I have to spend $30 on parking offsite. Only air con in lounge and none in bedroom hopeless in summer in qld. Cockroaches everywhere.
於 2024 年 2 月住了 6 晚

6/10 一般

Megan

商務旅客
讚好:整潔度和設施服務
Great location but the apartment is needing some attention. The TV has no signal, the tap is detached from the sink, the fans are very squeaky (but you need them on as the aircon is only in the living room).
於 2024 年 1 月住了 2 晚

8/10 不錯

Angela

家人同遊
讚好:整潔度和住宿狀況
The apartment is good. Air conditioning in the living area only. Fans in the bedrooms. If you have a car, access to parking is via a car lift. The procedure requires backing into the lift. If you have a large vehicle it’s not easy in the confined space. Similarly parking, once you get to the basement. This should be in the property description. For a person with a disability or a single person with small children it would be extremely difficult. Also only one car lift was working. It’s a slow process getting in and out.
於 2024 年 1 月住了 2 晚

10/10 優異

Julie

家人同遊, 商務旅客
讚好:住宿狀況
Close to the hospital. Spacious rooms. Good proximity to the airport. Staff are great! Helpful and friendly. Only downside is you really need a car to drive to supermarkets and takeaway food shops.
於 2024 年 1 月住了 1 晚
Annexe Apartment 於 2024年1月18日的回應
Hi Julie, Thank you so much for sharing with us your feedback. Welcome back again! Annexe Apartment

6/10 一般

Micheal

多人同遊
讚好:整潔度和住宿狀況
The location was perfect due to the event we were attending at the Showgrounds being so close. The biggest negative was that it is a 2 bedroom apartment and only the main living area is air conditioned and the one air conditioner is facing away from the bedroom entrances.it was mid 30’s and high humidity so we got very little comfortable sleep due to the heat in the bedrooms, the ceiling fans did little more than circulate hot air.
於 2023 年 12 月住了 3 晚

10/10 優異

Tyson

於 2023 年 11 月住了 2 晚

10/10 優異

helga

商務旅客
Fantastic accommodation, clean and welcoming, easy checking in process. Easy stroll across the road to RBWH for those looking for pre surgery accommodation or those with family in hospital. Cafe’s and eateries close by.
於 2023 年 11 月住了 1 晚
Annexe Apartment 於 2023年11月20日的回應
Hi Helga, Thank you for sharing with us your staying experiences. We are glad to hear that you had a good stay with us. Kind Regards, Annexe Apartment

8/10 不錯

Nathan

讚好:整潔度、設施服務和住宿狀況
Very friendly staff and good location.
於 2023 年 11 月住了 2 晚
Annexe Apartment 於 2023年11月17日的回應
Hi Nathan, Thank you for leaving us a good feedback and our staff is happy to hear your comment. Welcome back again!

10/10 優異

Glenn

讚好:整潔度、設施服務和住宿狀況
Other than the smell in the car park - it's a great property, great amenities, clean inside. overall 5 stars
於 2023 年 11 月住了 3 晚
Annexe Apartment 於 2023年11月10日的回應
Hi Glenn, Thank you for leaving this positive review and we are glad that you had a good stay. We will also address the car park smell issue to our cleaning team. Annexe Apartment

10/10 優異

Barbara

於 2023 年 10 月住了 1 晚
Annexe Apartment 於 2023年12月11日的回應
Hi Barbara, Thank you for sharing with us your positive staying experiences with us. Annexe Apartment

6/10 一般

Alexandra

於 2023 年 10 月住了 1 晚
Annexe Apartment 於 2023年10月30日的回應
Hi Alexandra, Thank you for your recent staying with us and providing us your review. Annexe Apartment

8/10 不錯

Esta

讚好:整潔度、設施服務和住宿狀況
Enough space for a gamily. Clean
於 2023 年 10 月住了 1 晚
Annexe Apartment 於 2023年10月24日的回應
Hi Esta, we appreciate your feedback and welcome to stay with us again!

10/10 優異

真實旅客

讚好:整潔度和客房舒適度
Great value and amazing customer service
於 2023 年 10 月住了 1 晚
Annexe Apartment 於 2023年10月24日的回應
Thank you for leaving us a positive feedback and we are glad to hear that we have provided a great customer service for you. Annexe Apartment

6/10 一般

Laura

家人同遊
Room was large. However TV didn't work and road noise was considerable
於 2023 年 10 月住了 1 晚
Annexe Apartment 於 2023年10月24日的回應
Hi Laura, Thank you for providing your stay experiences with us. Please don't hesitate to contact our reception to show the TV foxtel process for you next time if you come back to stay with us. Annexe Apartment

10/10 優異

Danielle

家人同遊
讚好:整潔度和客房舒適度
My dad has been sick in hospital this accommodations made things easier i cant thank kathy receptionist and austin the handyman worker enough for going above and beyond for me and my family today as my car had a flat battery in b2 car park and we couldnt not get any help but these guys where amazing
於 2023 年 10 月住了 2 晚
Annexe Apartment 於 2023年10月16日的回應
Hi Dannielle, Thanks so much for sharing your experience with us. We are happy to hear that our team has provided a good service! Kathy and Agustin were happy to assist you too!

6/10 一般

Belinda

商務旅客
讚好:設施服務和住宿狀況
Staff were lovely and very accommodating. Our unit unfortunately was right next door to the lift so very little sleep happened. I would definitely stay here again but ask not to be near the lift.
於 2023 年 9 月住了 1 晚
Annexe Apartment 於 2023年9月22日的回應
Dear Belinda, Thank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, our facilities, as well as with our policies in general.We have passed along your positive comments to our staff. Welcome back again and please don't hesitate to contact us about your special request on your next stay!Kind Regards, Annexe Apartment

10/10 優異

Monique

讚好:整潔度和住宿狀況
Staff were very friendly
於 2023 年 9 月住了 3 晚
Annexe Apartment 於 2023年9月22日的回應
Dear Monique, Thanks so much for sharing your experience with us Our staffs are happy to hear about your positive feedback and we will do our best to provide a great customer service to all our guests. We hope to see you again soon!Kind Regards, Annexe Apartment

4/10 欠佳

Pam

家人同遊
不滿:住宿狀況
Hanna, receptionist was absolutely wonderful and helpful during our stay. Apartment could do with new carpet and a facelift. Paint work needs updating and new bathroom door wouldn’t go astray as patched up. Was noisy with traffic and bus terminals directly outside apartment.
於 2023 年 9 月住了 1 晚
Annexe Apartment 於 2023年9月22日的回應
Dear Pam, Thank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, our facilities, as well as with our policies in general.We have passed along your positive comments to Hannah and she thanks you for that.In regard to the condition of your apartment carpets and paint showing signs of fatigue, we have been liaising with the Body Corporate and apartment owners to implement a regime of upgrading such aspects and have commenced this with our common area carpets which will be replaced next week. Other areas will be upgraded over the coming months, including painting and some furniture replacement.Again, thank-you for your valuable feedback and we assure you of our best intentions to take this information and turn it into a positive way to improve our service to our guests.Kind Regards, Annexe Apartment

6/10 一般

Danielle

家人同遊
不滿:整潔度
Handy to Hospital
Whilst being in a very handy positiion the apartment was certainly not the cleanest that i have stayed in. Very little sleep was had as there was loud construction noise all night. The lift carpark wss also a little disconcerting.
於 2023 年 9 月住了 1 晚
Annexe Apartment 於 2023年9月22日的回應
Dear Danielle,Thank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, the condition of our facilities as well as with our policies in general.We have spoken to the housekeeping staff in question about the apparent condition of your room and assure you improvements have been made to ensure appropriate care and time is taken to clean rooms to an acceptable standard.As Annexe Apartments is directly across the road for the Hospital, this has both positive and negative aspects associated with it. In your instance, we sympathise with your frustration felt due to the noise emanating from works at the hospital, our on-site manager has also bought to our attention how intrusive this noise is, particularly after business hours. Unfortunately, there is not much we can do in this regard as the prescribed works are managed by the hospital and beyond our control.We have also asked the car lift service contractors to provide a quote to update and simplify the operational process of the system and again can sympathise with your comments about this piece of equipment and the apparent complex nature of how you use it.Again, thank-you for your valuable feedback and we assure you of our best intentions to take this information and turn it into a positive way to improve our service to our guests.Kind Regards, Annexe Apartment

2/10 很差

Jennifer

不滿:設施服務
I would not recommend this accommodation. The parking is expensive and ridiculously tight. The noise level is illegal (2am maintenance on hospital should be addressed by management with council noise pollution!) the bed wasn’t good but wasn’t bad . It was very poor value for lovey IMO.
於 2023 年 8 月住了 1 晚
Annexe Apartment 於 2023年9月22日的回應
Dear JenniferThank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, the condition of our facilities as well as with our policies in general. As Annexe Apartments is directly across the road for the Hospital, this has both positive and negative aspects associated with it. In your instance, we sympathise with your frustration felt due to the noise emanating from works at the hospital, our on-site manager has also bought to our attention how intrusive this noise is, particularly after business hours. Unfortunately, there is not much we can do in this regard as the prescribed works are managed by the hospital and the hours of works operation are authorized by the council due to the zoning of the hospital operating 24/7 continuously. Consequently, such activities are beyond our control.We have spoken to the housekeeping staff in question about the apparent condition of your room/bed and assure you improvements have been made to ensure appropriate care and time is taken to clean rooms and have them presented to our guests to an acceptable standard.The carpark spaces, although tight, are compliant to industry standards and expectations and signed off by council engineering dept as suitable for the facilities. We apologise for any frustration this situation posed.Again, thank-you for your valuable feedback and we assure you of our best intentions to take this information and turn it into a positive way to improve our service to our guests.Kind Regards, Annexe Apartment

8/10 不錯

Glenda

伴侶同遊
不滿:設施服務
Terrible car lift. I di6feel safe using it!
於 2023 年 9 月住了 2 晚
Annexe Apartment 於 2023年9月22日的回應
Dear Glenda,Thank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, the condition of our facilities as well as with our policies in general.In offering some feedback for you, we have asked the car lift service contractors to provide a quote to update and simplify the operational process of the system and again can sympathise with your comments about this piece of equipment and the complex nature of how you use it.Again, thank-you for your valuable feedback and we assure you of our best intentions to take this information and turn it into a positive way to improve our service to our guests.Kind Regards, Annexe Apartment

8/10 不錯

Phoebe

商務旅客
讚好:整潔度、設施服務和住宿狀況
It is what it is. Close to RBWH so you have to put up with Road noise,Helicopters. Clean and friendly staff.
於 2023 年 8 月住了 3 晚
Annexe Apartment 於 2023年9月22日的回應
Dear Phoebe, Thank you for your time and leaving us this positive feed back. We are happy to hear that you have enjoyed your stay here. Welcome back again!Kind Regards, Annexe Apartment

10/10 優異

Leila

讚好:整潔度和住宿狀況
於 2023 年 8 月住了 2 晚
Annexe Apartment 於 2023年9月22日的回應
Dear Lelia, Thank you for leaving this positive feedback and we are glad that you have enjoyed your stay with us. Kind Regards, Annexe Apartment

10/10 優異

J

於 2023 年 7 月住了 3 晚
Annexe Apartment 於 2023年9月22日的回應
Dear J, Thanks so much for sharing your experience with us.We are glad to hear that you had a good stay here. Welcome back again!Kind Regards, Annexe Apartment

10/10 優異

Lucy

於 2023 年 7 月住了 12 晚
Annexe Apartment 於 2023年9月22日的回應
Dear Lucy, Thank you so much for taking the time to leave us feedback. We hope to see you again soon!Kind Regards, Annexe Apartment

6/10 一般

Deb

家人同遊
Car lift made it time consuming to leave, very small parking. Reception staff very helpful. Property could be cleaner. Didn’t locate the second bathroom until the last day as it was behind a door that I had not closed.
於 2023 年 7 月住了 2 晚

6/10 一般

Teresa

家人同遊
不滿:整潔度
The walls were dirty carpet was dirty and smelt, got charged bond when hospital people shouldn’t get charged bond, car parking was very cramped, no sugar to have coffee or tea.
於 2023 年 7 月住了 1 晚

10/10 優異

Mallissa

家人同遊
讚好:整潔度、設施服務和住宿狀況
The property was stylist and loved the kitchen. The car elevator was something to get used to.
於 2023 年 7 月住了 1 晚

10/10 優異

Dominic

讚好:整潔度、設施服務和住宿狀況
Location and quiet place.
於 2023 年 7 月住了 2 晚
Reception 於 2023年7月8日的回應
Thanks for the review

8/10 不錯

Antonella

讚好:整潔度、設施服務和住宿狀況
Only thing we didn’t like was parking lift and not enough room in parking spaces.
於 2023 年 7 月住了 2 晚
Reception 於 2023年7月8日的回應
Thanks for the review

8/10 不錯

Melita

多人同遊
讚好:整潔度、設施服務和住宿狀況
All good
於 2023 年 6 月住了 1 晚
Reception 於 2023年7月8日的回應
Thanks for the review

4/10 欠佳

Gael

伴侶同遊
讚好:整潔度和住宿狀況
It was SO NOISY, as in traffic noise that went ALL NIGHT We ended up leaving at 12.30am and drove back home to the Gold Coast just so we could sleep!!! Really dissapointed in the traffic noise. It was like the room had no windows!! Cleanliness was great. No toilets at the reception area so if you need to go prior to the checking in run through you cant!!
於 2023 年 6 月住了 1 晚

8/10 不錯

Mark

親子同遊
讚好:設施服務
The property had a bad smell of sewerage in the room.
於 2023 年 6 月住了 1 晚

10/10 優異

Wendy

伴侶同遊
讚好:整潔度和住宿狀況
A lovely well appointed apartment Close to hospital and easy access to bus stop A home away from home
於 2023 年 6 月住了 5 晚
Receptionist 於 2023年7月8日的回應
Thanks for the review

10/10 優異

Dominic

於 2023 年 6 月住了 2 晚

4/10 欠佳

Moira

伴侶同遊
不滿:整潔度和住宿狀況
The drain in the bathroom was so smelly I was gagging. When I booked through Wotif there was nothing about having to book or pay for parking and was told by the hotel that I couldn’t park on-site as it was booked out and I was meant to book it prior. I checked my confirmation email and there was nothing about parking. After I expressed my disappointment they eventually let me park on-site for a $15 additional fee. The wardrobe cupboards were very dusty and the bedside lamp plug was broken as was the alarm clock.
於 2023 年 6 月住了 1 晚

10/10 優異

hanna

於 2023 年 5 月住了 2 晚

8/10 不錯

Alicia

讚好:整潔度和住宿狀況
Exit to the street to walk over to get to the hospital.
於 2023 年 5 月住了 1 晚
Reception 於 2023年7月8日的回應
Thanks for the review

2/10 很差

Christopher

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
Very noisy property, limited sleep as a result. Poor cleaning. Very little dining options close by
於 2023 年 5 月住了 10 晚

10/10 優異

Mark

讚好:整潔度、設施服務和住宿狀況
於 2023 年 5 月住了 1 晚

6/10 一般

kathryn

讚好:整潔度、設施服務和住宿狀況
於 2023 年 5 月住了 1 晚

8/10 不錯

Alice

家人同遊
讚好:整潔度和住宿狀況
Reception staff esp Kathy was very helpful. Amenities are clean and well maintained.
於 2023 年 4 月住了 4 晚
Kathy 於 2023年4月12日的回應
Good afternoon Alice,Thankyou very much for your nice words.We look forward to you staying with us againRegardsThe Team at Annexe Apartments