Dear Lee, Thank you for your amazing review. I am glad to hear that you enjoyed your recent stay with us. We would like to welcome you back whenever the next occasion arises. Until Next Time! Kind Regards, Raghav Goyal Front Office Assistant Manager

Dear Kate, Thank you for your amazing review. We are glad to hear that you enjoyed your recent stay with us, especially the views from nature wall rooms, artwork, rooftop bar and our breakfast service. We would like to welcome you back to the property whenever the next occasion arises. Until Next Time! Kind Regards, Raghav Goyal Front Office Assistant Manager

Dear Peter,I would like to extend my appreciation for your time in speaking with me. We eagerly anticipate the opportunity to welcome you back to Cryastalbrook Vincent.Warm regards,Precious Bugtay

Dear Sam, Thank you for your 5-star review. We're delighted to hear that you enjoyed your recent stay with us. We look forward to welcoming you back again whenever the next occasion arises. Until Next Time! Kind Regards, Raghav Goyal Front Office Assistant Manager

Dear Jodie, Thank you for your 5-star review. We are glad to hear that you enjoyed your stay with us, especially our check-in experience. We truly appreciate your mention about our professional and friendly staff. We would like to welcome you back at the property whenever next occasion arises. Until Next Time!Kind Regards, Raghav Goyal Front Office Assistant Manager

Dear Betty, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, Until next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Judith, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Gabby, Thank you for your valuable feedback We are pleased to read that you enjoyed your recent stay with us, especially our location. I would like to sincerely apologize for the inconvenience caused to you due to staff service and pool entrance. We endeavor to deliver a five-star service at Crystalbrook Vincent. and regret to hear that we have fallen short this time. The pool is designed in accordance the location and view of the pool. We would like to get another opportunity to show our services that we pride in. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, Until next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Andrew, Thank you for an amazing review. We are pleased to hear that you enjoyed your stay with us especially location and unique style of our hotel. Also, I am glad to hear that you liked our nature wall rooms. We would like to Welcome you back at the property. Until next Time!

Dear Alan, Thank you for valuable feedback. We are glad to hear that you enjoyed Chicken skewers at the Rooftop Fiume bar. We would like to welcome you back at the property. Until Next Time!

Dear Zoe, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our rooms and amenities. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time!

Dear Julene, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time!

Dear Sean, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Caitlin Peter, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Kiri, Thank you for your valuable feedback and I am delighted to hear that you enjoyed our services at the hotel. I am afraid to hear that the pool was not up to your expectations. Pool is designed in accordance with the design of the hotel and its location. Please accept my sincere apologies for the inconvenience caused to you. We endeavor to deliver best services. We would like to welcome you back at the property when next occasion arises.

Dear Murray, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Hi Adrian,Thank you for taking time to review your stay with us! We are delighted to read that you loved our hotel as well as the convenient location. We look forward to seeing you again soon!Kind Regards,Carol ChangFront Office Assistant Manager

Dear Paula, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us and glad that you liked our excellent location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Nicola, Thank you for your valuable feedback and we delighted to hear that you liked the location of our hotel. I am afraid to hear that you did not enjoy our hotel pool. We are working on making our pool more safe and secure. We ensure that only hotel guests can access our pool. Please feel free to contact the hotel number to discuss it furthermore. We would like to welcome you back at the property when the next occasion arises. Kind Regards, Raghav GoyalFront office Assistant (Duty) Manager

Dear Carol, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Alex, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Fulton, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Jeff, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Nicole, Thank you for your valuable feedback and staying with us at Crystalbrook Vincent. We would like to know more about your stay and what went wrong. We would definitely improve on those areas. Please feel free to call the Hotel Reception.

Dear Cassandra, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Martin, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear David, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us and glad that you liked our rooms and location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Antra, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location and decoration. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear AdrianThank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav Goyal Front Office Assistant Manager

Dear JeanetteThank you for your 5-star review. I’m pleased to read that you enjoyed your stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Brenda, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Casey, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Trent, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Lisa, I am afraid that our hotel staff was not able to accommodate your request and no response from hotel staff. This is not we want to deliver to our guests. We endeavor to deliver best services at the property. Please accept my sincere apologies for any inconvenience caused to you. I would request you to give us another chance to welcome you at the property. Kind RegardsRaghav Front Office Assistant (Duty) Manager

Dear Lauren, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

Dear Jill, Thank you for taking time and posting this review. We appreciate your efforts. We hope to welcome you back for a longer stay whenever occassion arises.

Dear steve, Thank you for taking time and put review for us. We hope to welcome you again for a longer stay whenever an occasion arises.

Hi Scott,Thank you for taking time to review your stay with us! We really appreciate your feedback and it's disappointing to read that we fell short with the services provided. We would like to learn more about your experience so that we can improve. Please reach out to our team for your future stays and we will look after you personally.Kind Regards,Carol ChangFront Office Assistant Manager

Hi Wade,Thank you for taking time to review your stay with us. We are glad to read that you loved our rooftop pool and the delicious breakfast from Mews with smiles. It's disappointing to read that the noise and light from the other room disturbed your stay. I will note in your profile to avoid interconnecting rooms for future room allocation to ensure a better experience. And please contact our friendly reception team, available 24 hours if you encounter any issue during future stays. We look forward to your return!Kind Regards,Carol ChangAssistant Front Office Manager

Hi Ruby,We really appreciate the 10/10 and very delighted to see that you enjoyed every aspect of your stay. We can't wait to welcome you back soon!Kind Regards,Carol ChangAssistant Front Office Manager

Hi Daniel,Thank you for taking time to review your stay with us. We are sorry that we disappointed you with the room view. We guarantee river view for River rooms, and the bridge view would be a bonus. We have noted in your profile of room preference and we would like to welcome you back with a better experience for your future stays.Kind Regards,Carol ChangAssistant Front Office Manager

Hi Annette,Thank you for taking time to review your stay with us. It's great to read that you loved the hotel decor. We do apologise for the parking situation. Unfortunately we don't own the carpark, therefore there is a cost for parking. Secure Parking nicely offers our hotel guests the discounted flat rate for multiple entries which makes it more accommodating to our guests' needs. We really appreciate your understanding and look forward to welcoming you back in the near future.Kind Regards,Carol ChangAssistant Front Office Manager

Hi Brian,Thank you for the lovely review. We are glad to read that you enjoyed the stay with us and we look forward to welcoming you back in the near future.Kind Regards,Carol ChangAssistant Front Office Manager

Hi Keira,Thank you for taking time to review your stay with us. We are delighted to hear you loved our friendly staff, great location and found the room comfortable and clean. We look forward to welcoming you back soon!Kind Regards,Assistant Front Office Manager

Dear Kylie, We are disappointed to read that your stay did not meet your expectations. Please feel free to reach out to our lovely staff at any time, as we would love to learn more about where we fell short during your Crystalbrook experience. Kindest regards

Good evening, Thank you for taking the time to provide us with a 10 out of 10 review and the opportunity to learn from your recent Crystalbrook Vincent experience. We are overjoyed to hear that you loved our location, it is always a pleasure to hear this. It comes with great sadness to hear that the minibar was not to your liking, I sincerely apologise for this, I will be sure to pass on this feedback to the Vincent team. However, I am optimistic that if you permitted us to rebuild your trust with a second stay.

Hello Joan, it is a pleasure to see that you thoroughly enjoyed all aspects of your recent stay! We look forward to welcoming you back.

Thank you Chris!

Thank yuo for your kind words, Belinda!