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克爾文格羅夫探索旅館的評價

4.5 out of 5
克爾文格羅夫探索旅館
41 Ramsgate Street, Kelvin Grove, QLD

評價

9.0

卓越

10 分評分，優異；298 則評價中有 174 則" "
8 分評分，不錯；298 則評價中有 88 則" "
6 分評分，一般；298 則評價中有 24 則" "
4 分評分，欠佳；298 則評價中有 8 則" "
2 分評分，很差；298 則評價中有 4 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

Oi Hing

於 2023 年 7 月住了 7 晚
Quest Kelvin Grove 於 2023年8月13日的回應
Thank you

10/10 優異

Hsiao Chuan

讚好：整潔度和客房舒適度
Good
地點方便位置安靜安全
於 2022 年 2 月住了 3 晚

10/10 優異

HSIAO-CHUAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice trip in Brisbane
Good
於 2020 年 2 月住了 3 晚
Quest Kelvin Grove 於 2020年2月21日的回應
Dear HSIAO-CHUAN, Thank you for your five star rating for Quest Kelvin Grove. We are delighted that you enjoyed your stay. Kind Regards, The Front Office Manager & The Quest Kelvin Grove Team

10/10 優異

mei ying

讚好：住宿狀況和客房舒適度
不滿：整潔度

10/10 優異

Linda

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚
Quest Team 於 2024年5月13日的回應
Appreciate your time

8/10 不錯

Kylie

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
QKG 於 2024年5月8日的回應
Thanks for your support

6/10 一般

Lauren

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The property, although clean, had an absolutely disgusting sewage smell. I believe its from the cleaning products and/or old mops being used. It was very expensive for a basic room. The pillows were hard and high with no options for change.
於 2024 年 2 月住了 2 晚
Thanks 於 2024年2月28日的回應
Hi Lauren , Thank you for your time and feedback. Safe Travels. Quest Team.

8/10 不錯

pamela

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 4 晚
QKG 於 2024年4月8日的回應
Thank you

10/10 優異

rex c

讚好：整潔度和住宿狀況
於 2023 年 11 月住了 2 晚
Quest Team 於 2023年12月4日的回應
Thank you for your 5 stars

2/10 很差

Adrianus

不滿：整潔度
Expensive and not worth it
於 2023 年 11 月住了 3 晚
Quest 於 2023年12月4日的回應
Appreciate your time and review.

10/10 優異

Leanne

讚好：整潔度、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

Michael

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Efficient facility
於 2023 年 11 月住了 1 晚
Quest Team 於 2023年11月20日的回應
Thank you for your review

10/10 優異

Lan

商務旅客
讚好：整潔度和客房舒適度
於 2023 年 11 月住了 1 晚
Quest Team 於 2023年11月20日的回應
Thank you for your review

4/10 欠佳

Sebastian

商務旅客
不滿：整潔度
Mould mould mould . Bathroom absolutely stunk of mould . Rest of apparent also smelt . Mould in bathroom . Shame as everything else was quite good
於 2023 年 11 月住了 1 晚
Quest Kelvin Grove 於 2023年11月2日的回應
Dear Mr Sebastian, I apologize for any inconvenience you experienced during your stay. We take such concerns seriously and have promptly addressed the issue. Our team has thoroughly inspected the bathroom and the entire apartment, and I can confirm that there is no Mould present. Your comfort and satisfaction are paramount to us, and we appreciate your feedback. We do hope to welcome you again.Safe Travels.

10/10 優異

Belinda

伴侶同遊
讚好：整潔度和住宿狀況
Very handy to Suncorp Stadium (walking distance). Pleasantly surprised to find the hotel had EV charging, which saved us time and detours. Room nice and quiet and clean. Comfortable bed
於 2023 年 11 月住了 1 晚
Quest Kelvin Grove 於 2023年11月2日的回應
Wow thank you very much for your great 5 star review, we glad you were able to utilize our EV chargers and room was great. we hope you visit again soon

10/10 優異

Jaimie

於 2023 年 10 月住了 3 晚
Quest Kelvin Grove 於 2023年11月2日的回應
Thanks for your time and 10 our of 10 review

10/10 優異

Kim

讚好：整潔度和住宿狀況
Gabriella on the front desk was very obliging and helpful when we arrived by accommodating us and letting us check in an hour early. Also I left a bottle of wine in the room which she kindly arranged to give to friends also staying in a different aparment when I rang and explained the situation.
於 2023 年 9 月住了 1 晚
Quest Kelvin Grove 於 2023年9月25日的回應
Hi Kim ,Thank you for taking the time to pass on your valuable feedback , we will certainly pass on your praise of Gabriela as its feedback like this that allows our team to grow. We hope you visit again soonQuest Kelvin Grove

10/10 優異

CASEY LEIGH

家人同遊
讚好：整潔度、設施服務和住宿狀況
10/10
於 2023 年 9 月住了 1 晚
Quest Kelvin Grove 於 2023年11月2日的回應
Thank you for your time and 5 out of 5 Review

10/10 優異

Gerasimos

親子同遊
讚好：整潔度、設施服務和住宿狀況
Very helpful staff
於 2023 年 9 月住了 2 晚
Quest Kelvin Grove 於 2023年11月2日的回應
Appreciate your time and hope you arrive again soon.

10/10 優異

Paul

商務旅客
讚好：整潔度、設施服務和住宿狀況
Room size is large, good amenities, close to shops and uni
於 2023 年 8 月住了 1 晚
Q 於 2023年8月28日的回應
Thank you for your great review travel safe

6/10 一般

Gregory

伴侶同遊, 多人同遊
讚好：整潔度和住宿狀況
The breakfast wasn't what I expected for. I had to walk to other premisses and the options was very limited and cannot change anything without being charged extra for.
於 2023 年 7 月住了 1 晚
Quest Kelvin Grove 於 2023年8月13日的回應
Hi Gregory, Thank you for your feedback, as we provide a breakfast package we appreciate it isn't for all . Thank you again for providing feedback that will allow us to improve our services. Travel Safe Quest Kelvin Grove.

8/10 不錯

eliza

家人同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
Wonderful position and extremely clean. The only issue was that all of the beds need replacing and were very uncomfortable.
於 2023 年 8 月住了 1 晚
Quest Kelvin Grove 於 2023年8月7日的回應
Hi Eliza, Thank you for your kind words we will surely let our team know, I do appreciate your feedback on our beds we are working on a more robust solution . Thank you again for your time

10/10 優異

Havyla

讚好：整潔度和客房舒適度
於 2023 年 7 月住了 1 晚
Quest Kelvin Grove 於 2023年8月13日的回應
Thank you

8/10 不錯

Jane

讚好：整潔度、設施服務和住宿狀況
Modern clean, convenient and good location
於 2023 年 7 月住了 2 晚
Quest Kelvin Grove 於 2023年8月13日的回應
Thank you

10/10 優異

Jason

讚好：整潔度、設施服務和住宿狀況
於 2023 年 7 月住了 4 晚
Quest Kelvin Grove 於 2023年8月13日的回應
Appreciate your time

6/10 一般

Jessica

家人同遊
讚好：整潔度、設施服務和住宿狀況
Good location, neat and tidy, great rooms. Staff communication was terrible though. Room came with free breakfast, nothing was said or given when we checked in. Tried to find info next morning could not contact staff, even with after hours number. Went by information in the book on where to go, went there- the restaurant was closed down. Found/paid somewhere else to have breaky. Came back to hotel and they then told us where to go, lady said apparently their books need to be updated then gave me a voucher, checked the voucher and it was only valid for one person (we had a room for 7). Also no secure parking available with booking or to purchase when there as it was full.
於 2023 年 6 月住了 1 晚
Quest Kelvin Grove 於 2023年6月13日的回應
Dear Jessica,I appreciate you taking the time to give us valuable feedback.It's great to see your stay was great and your apartment was as you needed. Our sincerest apologies for any confusion regarding breakfast on your booking. I contacted the booking agency that your booking was made, to reconfirm if there was breakfast booked however, they let us know there wasn't an option selected for your booking this unfortunately resulted in the confusion and no breakfast vouchers given upon arrival. As mentioned, our compendium had information on breakfast and the restaurant was closed, It isnt a great look and we have spoken to the restaurant.Our procedures will be updated as a result and I thank you again feedback.Travel Safe Kind Regards Quest Kelvin Grove

10/10 優異

Janet

於 2023 年 5 月住了 2 晚

10/10 優異

SANGYONG

於 2023 年 4 月住了 8 晚

8/10 不錯

Natasha (Wyrallah)

多人同遊
讚好：整潔度、設施服務和住宿狀況
The fella working at the reception desk was super friendly and so nice. Hotel room was very clean and super roomy!
於 2023 年 4 月住了 1 晚
Quest Kelvin Grove 於 2023年4月11日的回應
Hi Natasha , Thank you for your time and feedback, our team always strives for the best and great to see our front office and housekeeping staff has done so. We do hope you get to visit again soon.Quest Kelvin Grove

10/10 優異

Claudia

讚好：整潔度和住宿狀況
Kelvin grove quest was such a beautiful hotel to stay at.. the staff were all so lovely and helpful and it was so clean! So happy we stayed☺️
於 2023 年 3 月住了 2 晚
Quest 於 2024年5月8日的回應
Hi Claudia , Thank you for your kind words, we hope visit again soon.Safe Travels

8/10 不錯

Skye

讚好：整潔度、設施服務和住宿狀況
The property was excellent in all ways but communication. The gentleman who checked us in was impolite and even sarcastic when challenged on his comments about a lack of parking on site and providing customers with this information in advance so that they can make an informed decision about whether the property suits their needs.
於 2023 年 3 月住了 1 晚
System Update 於 2023年8月2日的回應
System Update

10/10 優異

Karen

於 2023 年 3 月住了 2 晚

10/10 優異

Aylah

於 2023 年 1 月住了 1 晚
Quest Team 於 2023年11月20日的回應
Thank you for your review

10/10 優異

TIMOTHY FREDERICK JAMES

家人同遊
讚好：整潔度、設施服務和住宿狀況
Friendly and supportive staff, clean, roomy. Good experience.
Quest Kelvin Grove 於 2022年12月28日的回應
Hi TimothyThank you for your kind words, its great to see we had a good impression on your stay .Our team will utilise this feedback to keep up to dateWe hope to welcome you againQuest Kelvin Grove

10/10 優異

Eung Man

家人同遊
讚好：整潔度和客房舒適度
於 2022 年 12 月住了 1 晚
Quest Kelvin Grove 於 2022年12月28日的回應
Thanks for your support We hope to welcome you againQuest Kelvin Grove

10/10 優異

Melanie

讚好：整潔度、設施服務和住宿狀況
Very comfortable and convenient to our needs
於 2022 年 11 月住了 1 晚

6/10 一般

Kelly

讚好：整潔度和住宿狀況
不滿：設施服務
於 2022 年 11 月住了 1 晚

10/10 優異

Pui chun

於 2022 年 10 月住了 1 晚

10/10 優異

Steve

讚好：整潔度和住宿狀況
All good
於 2022 年 10 月住了 2 晚

10/10 優異

David

於 2022 年 10 月住了 1 晚

8/10 不錯

Cliff

親子同遊
讚好：整潔度、設施服務和住宿狀況
Good location, good amenities, and great for families. Room is a bit tired (but still good!). They were refurbishing our floor, apparently we were the last guests in that room, so hope to be even better when we return.
於 2022 年 7 月住了 3 晚
Quest Kelvin Grove 於 2022年7月22日的回應
Hi Cliff We again apologize for the inconvenience the refurbishments caused , with the reinvestment initiative updating the floors and rooms we hope to see you again with our fresh looking rooms. Quest Kelvin Grove

10/10 優異

Kirsty

讚好：整潔度和客房舒適度
於 2022 年 7 月住了 1 晚

10/10 優異

Misty

家人同遊, 多人同遊
讚好：整潔度、設施服務和住宿狀況
I loved the cleanliness, and complimentary chocolates/water. Staff were also super friendly when checking in/checking out
於 2022 年 6 月住了 1 晚

10/10 優異

Lynda

親子同遊, 寵物同遊
讚好：整潔度、設施服務和住宿狀況
I was very impressed with the cleanliness of our room, it actually smelled nice! The room was lovely, comfortable, and staff were very helpful and friendly, i would stay here again, highly recommended…
於 2022 年 5 月住了 1 晚
Quest Kelvin Grove 於 2022年5月24日的回應
Hi Lynda, Thank you so much for the positive feedback! We're glad you had an enjoyable stay and look forward to seeing you again soon! Kind regards, Quest Kelvin Grove

10/10 優異

Amber

多人同遊
讚好：整潔度、設施服務和住宿狀況
Staff were very friendly. Property and carpark were secure and we felt safe at night. Two bedroom apartment was well equiped. All appeared well maintained. We’d definitely stay again.
於 2022 年 5 月住了 2 晚
Quest Kelvin Grove 於 2022年5月17日的回應
Thank you for your positive feedback, Amber! We look forward to welcoming you again!

10/10 優異

Adam

多人同遊
讚好：整潔度、設施服務和住宿狀況
Loverly stay
於 2022 年 5 月住了 2 晚
Quest Kelvin Grove 於 2022年5月17日的回應
Thank you, Adam! We look forward to seeing you soon.

10/10 優異

Kate

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Excellent communication re booking. Great location.
於 2022 年 4 月住了 1 晚
Quest Kelvin Grove 於 2022年5月17日的回應
Thank you, Kate. Always happy to help and we look forward to seeing you again soon.

10/10 優異

Vanessa

商務旅客
讚好：整潔度、設施服務和住宿狀況
Property was situated 2 min from where I was walking, you felt safe walking around at night and early morning due to being on a uni campus and very populate darea.
於 2022 年 3 月住了 2 晚
Quest Kelvin Grove 於 2022年4月14日的回應
Dear Vanessa, Thank you for providing feedback about your stay . I’m thrilled that you enjoyed the experience. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Kelvin Grove.

8/10 不錯

Martyn

伴侶同遊, 商務旅客
讚好：整潔度和住宿狀況
Small room compared to friends staying also
於 2022 年 1 月住了 3 晚

10/10 優異

Gaylea

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Lovely setting. Clean and comfortable room. Excellent communication.
於 2021 年 12 月住了 1 晚
Quest Kelvin Grove 於 2022年1月10日的回應
Dear Gaylea, Thank you for providing feedback about your stay. I’m thrilled that you enjoyed the experience and that you found the apartment comfortable. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Kelvin Grove