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ULTIQA 羅斯伯里酒店的評價

4 out of 5
ULTIQA 羅斯伯里酒店
301 Ann Street, Brisbane, QLD

評價

8.6

優異

10 分評分，優異；817 則評價中有 387 則" "
8 分評分，不錯；817 則評價中有 316 則" "
6 分評分，一般；817 則評價中有 71 則" "
4 分評分，欠佳；817 則評價中有 31 則" "
2 分評分，很差；817 則評價中有 12 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

6.0/10 

環保程度

評價

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 8 晚
Manager 於 2019年10月26日的回應
Thank you for the wonderful feedback.

10/10 優異

YU TAK

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
物有所直
感覺非常良好，有特式，令入住客人覺得物有所直。我有特別要求，工作人員很樂意及快速提供幫協助。
於 2019 年 7 月住了 3 晚
Manager 於 2019年7月11日的回應
Thank you Yu Tak, for the great feedback

8/10 不錯

Janice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
滿意之選
酒店比較有點舊，但房間整潔乾淨，前台也很友善，地點也算方便，步行10分鐘左右也可到出名Queen Street Mall shopping，價錢也算合理，整體而言都很滿意。
於 2019 年 6 月住了 2 晚
Manager 於 2019年6月24日的回應
Thank you Janice for your feedback

8/10 不錯

KAM HUNG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A hotel that I would be pleased to come back again
The room was clean and very spacious. The location is perfectly closed to the Central Station as well as the nearby Queen Street where one can get almost everything. The room has a small kitchen and equipped with utensil. The only thing that I would love to add to the kitchen was a frying pan or a saucer for doing a little cooking.
於 2019 年 2 月住了 3 晚
Manager 於 2019年2月28日的回應
Thank you Kam Hung for your feedback, we hope to see you again soon

6/10 一般

真實旅客

讚好：客房舒適度
不滿：整潔度
沒換新的床單
於 2018 年 12 月住了 3 晚
Manager 於 2018年12月30日的回應
Thank you for your feedback!

10/10 優異

Kwok Shing

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Katie 於 2018年10月16日的回應
Thank you for staying with us. We're glad you enjoyed your stay.

10/10 優異

Kwok Shing

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
Katie 於 2018年10月16日的回應
Thank you for staying with us. We're glad you enjoyed your stay.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 3 晚
Manager 於 2018年7月11日的回應
Thank you for sharing your review!

10/10 優異

Jenni (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Vintage Hotel next to Train Station
Very convenience location right in the City and next to the train station. We would love to stay there again.
於 2018 年 3 月住了 4 晚
Ultiqa Rothbury 於 2018年5月8日的回應
Thank you for sharing your review with us, Jenni. We are pleased to hear that you enjoyed your stay and found our location ideal for exploring the surrounding area. We hope we will be able to welcome you back again soon!

10/10 優異

FAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 3 月住了 3 晚
Ryan 於 2018年3月7日的回應
Hi FAN, thank you for leaving us a 5 out of 5 review, we hope we can welcome you back again soon.

6/10 一般

Yang

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
櫃台不是24小時服務，所以很不方便，且客房清潔需額外付費。
於 2018 年 2 月住了 4 晚
Ryan 於 2018年3月6日的回應
Hi Yang, thank you for leaving your feed back we hope to see you again soon.

10/10 優異

MING HO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
經典之選
經典之選，非常好的酒店。
於 2017 年 11 月住了 3 晚
HI Ming Ho, thank you so much for your lovely review. We are glad you enjoyed your stay with us and we hope to welcome you back again soon.

8/10 不錯

Szu Yu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 3 晚
Thank you for sharing your review rating with us Szu Yu.

6/10 一般

Monica (Taiwan)

讚好：職員與服務
地點方便
步行距離可到市中心 服務親切 早餐陽春了些

2/10 很差

Robin

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
房間極小，酒店簡介有提供上網服務，故此我們預訂此酒店，但怎料當check in 後發現竟然是並沒有提供上網，後來員工告訴我們只是我所屬房間沒有提供，感覺像被騙•••••

6/10 一般

真實旅客

讚好：整潔度
位置方便
酒店位置非常便捷 在市中心 距地铁三分钟路程 去黄金海岸很方便 我和女儿住感觉房间特小 设施也较陈旧 普通的门锁 最主要的是两个两户在一个门里 对门的人进出频繁 关门声音听的非常清楚 我们只住了一晚 记得当夜十二点时忽然听见象有翘门锁的声音 惊醒了我们 当时不敢说话 眼睛直直的盯着门口 那个声音断断续续 真吓死人了 我们特小声商量打电话报警 又怕英语不太好表述不清 我们屏住呼吸 一会声音又没了 后来声音又出来了 我撞着胆子下床走到门口 仔细听发现是门口柜子里管道发出的声音 啊 虚惊一场 但真是心有余悸啊 因为从未住过这种格局的酒店 感觉不是太好 想想如果把外面的门锁上 里面两间发生什么 外面都听不见 这种房型比较适合一家子住吧

8/10 不錯

Nathan

讚好：整潔度、設施服務和住宿狀況
The room was spacious and comfortable. After-hours checkin was kind of stressful (intercom not working) but the people were very helpful and were focussed on getting the check-in completed and the issues resolved.
於 2024 年 2 月住了 3 晚
Helen - Hotel Manager 於 2024年2月29日的回應
Hi Nathan, Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with us and apologise for the issues with the intercom not working at the time. We hope this didn't detract too much from your stay and we have the opportunity to welcome you again in the future.

6/10 一般

maureen

於 2024 年 2 月住了 4 晚
Helen - Hotel Manager 於 2024年2月29日的回應
Hi Maureen, Thank you for taking the time to review your stay with us, we are pleased you enjoyed your stay and hope to see you again in the future

4/10 欠佳

Tegan

於 2023 年 11 月住了 1 晚

2/10 很差

Geraldine

家人同遊
不滿：整潔度、設施服務和住宿狀況
We were so disappointed with this accommodation, the price did not reflect the reality. The photos are very deceiving. On our first day, we found a pair of dirty underwear in the wardrobe, we informed the lady at reception and she said she was very sorry that she didn’t clean the room and the lady that did didn’t do a very good job. This is not a hotel it is a low level apartment accommodation at an overpriced rate. The appartment was so dirty and out dated. This trip was part of a celebration we were so disappointed we moved to other accommodation.
於 2023 年 8 月住了 7 晚
Helen - Hotel Manager 於 2023年9月5日的回應
Dear Geraldine,Thank you for sharing your feedback. We're truly sorry to hear that our service did not meet your expectations. Please know that we are taking your concerns seriously and investigating fully as we are committed to improving. Sincerely,

8/10 不錯

Laura

於 2023 年 8 月住了 7 晚
Management 於 2023年8月23日的回應
Thank you Laura for your review, we appreciate you taking the time to share your thoughts. We look forward to seeing you again in the future

6/10 一般

Russell

家人同遊
讚好：客房舒適度
Better options available
Got there at 4:30, staff already gone for the weekend. Room was very old and in rough shape. Had to wait 2 days until the staff came back. But, the lady was very nice and gave us a new room. Definitely “no-frills”.
於 2023 年 6 月住了 3 晚
Manager 於 2023年8月2日的回應
Hi Russell, Thank you for your review we appreciate you taking the time to share your thoughts. We are sorry to hear you didn't like your apartment. Our office is open 9am - 5pm Monday to Friday, if the office was unattended at 4.30pm it is possible we were around the building assisting other guests. While we are closed over the weekend our friendly after hours team is available to assist. We hope to welcome you again in the future.

4/10 欠佳

Rachel

不滿：整潔度和住宿狀況
My stay at the Rothbury hotel was disappointing. I checked in after reception hours and had to provide my credit card details via their phone out the front of the property which isn't great for security in this day and age. This was even after a team member called days prior to obtain these details and were also filled out on an online check in form. The lady that greeted me at the door was pleasant however the cleanliness of the room was not great. Anything above eye level was not clean, the exhaust fans and air conditioner vents were dirty, tops of curtains and had dirt build up. There was no early checkout box, and I had call the hotel and was advised to put the keys through the closed reception grill which isn't ideal. The positives are that the position of the hotel is convenient, it was easy to get in touch with someone via phone if required and the onsite team were easy to deal with.
於 2023 年 5 月住了 2 晚
Helen - Hotel Manager 於 2023年9月7日的回應
Hi Rachel,Thank you for taking the time to share your thoughts. We apologize for not meeting your expectations. Your feedback guides us in refining our offerings, and we hope to have the chance to welcome you back with an improved experience.Sincerely,

4/10 欠佳

Valentine

伴侶同遊
讚好：整潔度和住宿狀況
不滿：設施服務
The Rothbury had a lovely old "Harry Potter" feel to it. The staff member was lovely and very helpful. The one big negative was the air conditioning was set at 27 degrees and it could not be changed. The aircon had to go to override mode to change the temperature down and every 2 1/2 hours it would reset back to 27 degrees. Terrible
於 2023 年 3 月住了 2 晚
Manager 於 2023年3月27日的回應
Thank you Valentine for you review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed the service offered to you by our staff and you enjoyed the hotel itself. I am sorry to hear that there was an issue with the air conditioner, we will have this attended to. We hope you will consider us again in the future to see we take all feedback seriously and work to improve our guest experiences.

10/10 優異

Barry

商務旅客
讚好：整潔度和客房舒適度
Many Thanks!
Many thanks for providing a stay in a place with ambiance and atmosphere. Loved the room, the building and the convenient location. Your staff were most professional and friendly. Top marks!
於 2022 年 10 月住了 2 晚

10/10 優異

Malcolm

商務旅客
讚好：整潔度和客房舒適度
於 2022 年 10 月住了 2 晚

2/10 很差

Leanne

商務旅客
Accommodation was pre paid, and I arrived at 6.30pm and the building was locked. An intercom was the only way to communicate. I had to give all my details over the intercom, credit card, expiry date and CSV also my drivers licence in an open and very public environment! A lot of road noise and crappy intercom speaker!! I travel a great deal for work and I wiil NOT be staying here againA
於 2022 年 10 月住了 3 晚
Hotel Manager 於 2022年10月13日的回應
Hi Leanne, Thank you for your review, we appreciate you taking the time to share your feedback. For security purposes the doors are permanently locked. To prevent fraudulent transaction we require your credit card details and identification, this information was requested upon arrival as we did not receive your online check in, however I will speak to the after hours team regarding the taking of information on the external phone. We hope to see you again in the future to see that we take all feedback seriously.

4/10 欠佳

真實旅客

家人同遊
不滿：客房舒適度
タオルの交換は無し
土日の午後はホテルスタッフが居ないようでした。金曜日から2泊して、タオルの交換は無し。お願いしても、断られました。洗濯機で自分で洗うことも出来ましたが、乾燥機はなかったので洗うことは諦めました。
於 2022 年 9 月住了 2 晚
Manager 於 2022年10月13日的回應
Thank you for you review, we appreciate you taking the time to share your thoughts. As we are self service apartments we do not offer daily servicing. While the office is closed on the weekend we have staff available to assist with anything you require. We hope to see you again in the future.

6/10 一般

Peter

商務旅客
讚好：整潔度
Not a good location and not impressed with the stay. Room was very dark, no one serviced my room or topped up the toiletries or tea bags etc. No fresh towels, long way to find somewhere to eat dinner. Getting picked up out the front was impossible, two Ubers went right past me. Not impressed at all staying there, wouldn't go back again. Not value for money. Far better places to stay in Brisbane that are cheaper.
於 2022 年 9 月住了 4 晚

8/10 不錯

Andrew

商務旅客
讚好：住宿狀況
Delivered all ur offered, well priced, and a nice place to stay.
於 2022 年 6 月住了 2 晚
Management 於 2022年6月27日的回應
Hi Andrew, Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with Rothbury Hotel and hope to welcome you again soon.

4/10 欠佳

Debbie

家人同遊
不滿：設施服務
Very aged furniture and lack of items. Mould to shower, paint peeling due to no working exhaust fan, no staff to be found, 1 key left for 3 guests, very disappointing for the cost of the room. Location was the big positive but otherwise would not recommend!!
於 2022 年 6 月住了 2 晚
Manager 於 2022年10月13日的回應
Hi Debbie, Thank you for taking the time to share your thoughts regarding your stay with ULTIQA Rothbury Hotel, we are sorry to hear that you did not enjoy your stay with us. Your comments will be taken onboard and maintenance issues listed will be looked into. Currently we are not open on the weekends, however staff are always available should you require anything during your stay. As you were arriving outside of office hours for security purposes we provided only one key, a second key was available upon request.We hope that you will consider staying with us again in the future to see that we take all feedback seriously.

2/10 很差

Jessie

不滿：整潔度、設施服務和住宿狀況
Warning!! The photos are deceiving!!!!!!!!!!! The bathroom was dirty (mouldy showers, dirty floors and bench), the room had a stench (old wet carpet smell), and to top this off....... the sheets were dirty (top sheet had brown dirt marks across the top, like someone put their suitcase down and left). There wasn't even a vending machine in the building. Oh by the way... parking is $50 and they only have 5 spots available for 25 apartments! It was so bad, we didn't even stay the 2 nights booked. We ran out of there and found another hotel 🙉 Will be chasing a refund immediately! The hygiene element was just horrible!
於 2022 年 6 月住了 2 晚
Hotel Manager 於 2022年6月9日的回應
Thank you Jessica for your feedback. We take all feedback seriously and investigate thoroughly. As the Manager I personally inspected your apartment before you arrived. I am sure you are aware that we have had significant rain over the past months and our beautiful heritage listed building is almost 100 years old. When I inspected your apartment when you departed, I did not see any of the items you have raised. Older buildings do have a slight damp smell at times and with significant rain you may have smelt this. As the building is old and the apartment has not been renovated there is some deep ingrained stains under the grout that cannot be removed until it is completed refurbished. I also personally checked you in and as you had not booked a car space advised you of your options and limits being a city building and car parking. You and your partner opted not to pay for parking and were going to park on the street. You chose to leave early and advised us that this was due to no free parking being available in Brisbane city. We have never had a vending machine on site so I am perplexed on your comment on this. Thank you again for your feedback.

8/10 不錯

Arahia

讚好：整潔度和客房舒適度
Location, location, location
Easy check in check out , freatication. Rooms were lovely and spacious although a bit outdated.
於 2022 年 5 月住了 3 晚
Management 於 2022年6月27日的回應
Hi Arahia, Thank you for your review, we appreciate you taking the time to share your feedback. We are pleased that you enjoyed your stay with us and hope to welcome you again in the future

10/10 優異

Daniel

讚好：整潔度和客房舒適度
Nice peaceful stay
於 2022 年 5 月住了 2 晚
Hotel Manager 於 2022年10月13日的回應
Hi Daniel,Thank you for your review, we are pleased you enjoyed you stay with ULITQA Rothbury Hotel. We look forward to seeing you again in the future.

8/10 不錯

Jaqueline

家人同遊
讚好：整潔度、設施服務和住宿狀況
It was very convenient for late arrival. Beds were comfortable. 1 room missing blind that was not good for privacy or sleep ins. Doors missing from bathroom cupboard. Room could do with clothes rack. Reception staff very helpful and friendly. Will stay again. 1shower had no shelf and very low water pressure. Overall it as a great stay.
於 2022 年 4 月住了 5 晚
Hotel Manager 於 2022年10月13日的回應
Hi Jaqueline, Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with us and hope to see you in the future

8/10 不錯

Mark

讚好：住宿狀況
不滿：設施服務
於 2022 年 4 月住了 2 晚
Hotel Manager 於 2022年10月13日的回應
Hi Mark, Thank you for your review, we appreciate you taking the time to share your feedback. We look forward to seeing you again soon

10/10 優異

akiko

於 2022 年 3 月住了 1 晚
Manager 於 2022年4月6日的回應
Thank you for your review Akiko, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with us and look forward to seeing you again in the future

10/10 優異

Kathie

讚好：整潔度、設施服務和住宿狀況
I loved the privacy and stylish decor. I would like to stay again next trip. I could relax in comfort
於 2022 年 3 月住了 2 晚
Manager 於 2022年4月6日的回應
Hi Kathie, Thank you for your lovely review, we are pleased you enjoyed staying in our lovely building. We look forward to welcoming you again in the future.

6/10 一般

terri

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Check in was a hassle. There was no parking available for the time I stayed and I wasn’t aware of this until after it was too late to cancel. Other then that compfy bed and spacious room.
於 2021 年 12 月住了 1 晚
Hotel Manager 於 2022年10月13日的回應
Hi Terri Thank you for taking the time to provide your feedback, we are sorry to hear that you had difficulties with our after hours check in team. Unfortunately parking is very limited and needs to be booked in advance. We hope to see you again in the future.

10/10 優異

Lisa

讚好：整潔度和客房舒適度
A really good sleep!
A convenient CBD location for a work/social 2 night stay. Check-in was quick and easy. Suites have all the ameneties required. Bed was extremely confortable!
於 2021 年 11 月住了 2 晚
Hotel Manager 於 2022年10月13日的回應
Hi Lisa, Thank you for your review, we are pleased you enjoyed your stay with ULTIQA Rothbury Hotel. We look forward to seeing you again in the future.

4/10 欠佳

Megan

伴侶同遊
不滿：整潔度
There was black mould surrounding the ceiling air con vent. The place was filled with dust - I actually wrote a message in it! There was dust over most surfaces - I don’t think it had been cleaned in a really long time. We used the ironing board and all white stuff fell out of it. And there was no one at reception to complain to. A terrible experience and we won’t be back or ever recommend it.
於 2021 年 11 月住了 1 晚
Hotel Manager 於 2021年11月26日的回應
Hi Megan, Thank you for sharing your review with us. We are so sorry to hear about the state of your accommodations. We appreciate your feedback and will share this with the relevant departments. We hope that you will consider us again in the future to see that we have taken your feedback on board and improved our services.

6/10 一般

Praveen Kumar

家人同遊
不滿：客房舒適度
於 2021 年 11 月住了 1 晚
Manager 於 2021年11月16日的回應
Hi Praveen, Thank you for your review, we appreciate you taking the time to share your feedback. We hope you enjoyed your stay with us and we can welcome you again in the future

10/10 優異

Ann

於 2021 年 6 月住了 3 晚
Manager 於 2021年11月26日的回應
Thank you for your review, we appreciate you taking the time to share your feedback. We hope to see you again in the future.

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
Very comfortable and convenient city stay. The apartment was spacious and had everything needed, although the hair dryer was not working.
於 2021 年 6 月住了 4 晚
Management 於 2021年7月1日的回應
Thank you for your review, we appreciate you taking the time to share your thoughts about ULTIQA Rothbury Hotel. We are pleased you enjoyed your stay with us and hope to see you again in the future.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The staff were wonderful and very accommodating to our special needs
於 2021 年 5 月住了 3 晚
Management 於 2021年6月9日的回應
Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased your enjoyed your stay with us and the service provided by our staff. We look forward to seeing you again in the future.

10/10 優異

Steve

商務旅客
讚好：整潔度和客房舒適度
Well located with a spacious room.
Could not be better located for Central Station which is handy if using a train to get to the city. Short walk to central shopping area and Riverside. Older building, and while the room was clean and bed was good, other furnishings are on the dated side. Nice and quiet during my stay. I found it a good value option and would stay again.
於 2021 年 5 月住了 2 晚
Management 於 2021年6月9日的回應
Hi Steve, Thank you for your review, we appreciate you taking the time to share your thoughts about ULTIQA Rothbury Hotel. We are pleased you enjoyed your stay with us and hope to see you again in the future.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、設施服務和住宿狀況
They use an inconvenient day-of-travel online check in "system" which turns out not to be a phishing scam after all...who knew? The hotel itself is lovely and full of character, and well located
於 2021 年 5 月住了 3 晚
Management 於 2021年6月9日的回應
Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased you enjoyed your stay with ULTIQA Rothbury Hotel and hope to welcome you again soon.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、設施服務和住宿狀況
Close to Central Station makes this place very convenient.
於 2021 年 5 月住了 2 晚
Hotel Management 於 2021年5月17日的回應
Thank you for your review, we are pleased you enjoyed your stay with ULTIQA Rothbury Hotel. We look forward to seeing you again in the future.

8/10 不錯

真實旅客

於 2021 年 4 月住了 2 晚
Hotel Management 於 2021年5月17日的回應
Thank you for your review, we are pleased you enjoyed your stay with ULTIQA Rothbury Hotel. We hope to see you again soon.

10/10 優異

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2021 年 4 月住了 1 晚
Reception 於 2021年5月1日的回應
Thank you for your wonderful feedback.