Heaven`s Gate Cabin-

Rental Agreement & Guest Guidelines

Luxury Broken Bow Cabins (LBBC)

Our goal is to provide a relaxing, seamless stay while protecting the comfort of our guests and the care of these privately owned cabins. Please review the following information to help ensure an enjoyable experience for everyone.

Check-In & Check-Out

Check-in: Anytime after 3:00 PM

Guest support hours: Phone assistance is available until 7:00 PM. After this time, guests may still check in independently using the provided access code.

Check-out: 11:00 AM

Late departures may result in additional hourly charges. Early check-ins are not guaranteed.

Arrival Information

Detailed driving directions and access instructions will be sent prior to arrival and made available in the guest portal. Due to limited cellular service and unreliable GPS in the area, we strongly recommend printing or screenshotting directions before traveling.

Fireplaces & Firepits

Indoor propane fireplaces operate seasonally from October through January. Pilot lights will be on during this period.We cannot guarantee pilot lights will be lite before your stay due to temp drops sometimes causes air in lines - You can manually start up - No refunds are given on fireplace .

Some fireplaces operate with a push button or timer (30/60/90 minutes). Others use a control knob—please follow posted instructions carefully.

Do not turn the control knob to “OFF,” as this will extinguish the pilot light.

Outdoor fireplace flames may be affected by wind and cannot be guaranteed- Pilot lights not lighting in all fireplaces will not result as refund of stay .

Security deposits are not for Airbnb guest - they have air coverage with booking !

All cabins include an outdoor firepit. Firewood is not provided, but may be purchased locally. Guests may use small deadwood found on the ground if it fits safely.

🚫 Firewood is not permitted in propane fireplaces (indoor or outdoor). Damage caused by misuse will be charged accordingly. LBBC cannot guarantee fireplace operation and refunds are not provided due to non-operational fireplaces.

House Care

Guests are responsible for maintaining reasonable cleanliness during their stay and leaving the cabin in good condition at departure. These are privately owned homes, and we ask that they be treated with care and respect.

Age Requirement

Guests must be 21 years of age or older to reserve.

Cabins are intended for families, couples, or adults 21+.

Unchaperoned groups or students under 21 are not permitted.

Valid exceptions may apply for couples (honeymoon, anniversary) with prior approval.

LBBC reserves the right to refuse service if policies are violated.

Acts of God & Service Interruptions

LBBC is not responsible for power, internet, or service outages caused by weather, rural infrastructure, or regional issues. Maintenance concerns will be addressed as promptly as possible based on technician availability. Refunds are not issued for such interruptions.

Pets

Select cabins are pet-friendly.

Non-refundable pet fee: $125 per pet, per stay

Maximum: Two dogs only no other pets (where permitted)

Pets must be crated when unattended and are not allowed on furniture or beds. Additional cleaning or damage charges may apply. Unauthorized pets or violation of no-pet policies may result in fees or eviction without refund.

Smoking

All cabins are non-smoking. Evidence of smoking indoors will result in additional cleaning fees. Please dispose of cigarette butts properly outdoors.

Hot Tubs

Please supervise children at all times.

No glass, food, oils, soaps, lotions, or bubbles are allowed.

Shower before and after use.

Do not sit or stand on hot tub covers.

Hot tubs are drained and sanitized after every guest. Damage may result in repair or replacement charges.

Trash

Please secure all trash in the outdoor receptacle. Wildlife is common in the area, and unsecured trash can attract animals. Trash service runs Monday, Wednesday, and Friday.

Firearms, Fireworks & Noise

Fireworks and discharging firearms are strictly prohibited on cabin properties. Quiet hours are 11:00 PM – 7:00 AM. Loud music, parties, or disruptive behavior are not permitted and may result in eviction without refund.

Internet & TV Services

Internet and satellite services are provided as a convenience and are not guaranteed. No refunds are issued for outages or service limitations.

Damages & Missing Items

Guests are responsible for any damage or missing items. Cabins are inspected before and after each stay. Charges may apply for excessive cleaning, damages, or missing inventory.

Maintenance & Service Calls

Please report non-emergency maintenance issues between 9:00 AM and 4:00 PM. Emergency concerns should be reported immediately. Service calls resulting from guest oversight may be charged to the guest.

Lost & Found

LBBC is not responsible for items left behind. Shipping can be arranged upon request for a handling fee plus shipping costs.

ATV, RV & Camping

ATVs, off-road vehicles, RV parking, and tent camping are not permitted on cabin properties (with limited exceptions). Violations may result in fines or eviction.

Wildlife

Cabins are located in a natural forest environment. Wildlife encounters are possible. Please do not feed or approach animals. LBBC is not responsible for wildlife-related incidents.

Liability

Guests acknowledge the inherent risks of outdoor activities. LBBC and property owners are not liable for injuries, accidents, or loss of personal property during your stay.

Starter Supplies

A starter supply of essentials is provided, including paper towels, toilet paper, soaps, trash bags, dishwasher tablets, and laundry detergent.

Violation of these policies may result in eviction without refund.
Cancellation terms are determined by the booking channel used.

Thank you for choosing Luxury Broken Bow Cabins. We hope your stay is relaxing, memorable, and enjoyable.