桑拿、蒸氣室、溫泉/礦物泉、按摩服務

布魯日卡塞爾貝格大酒店的評價

4 out of 5

評價

9.6

完美

10 分評分,優異;1003 則評價中有 820 則" "
8 分評分,不錯;1003 則評價中有 151 則" "
6 分評分,一般;1003 則評價中有 13 則" "
4 分評分,欠佳;1003 則評價中有 11 則" "
2 分評分,很差;1003 則評價中有 8 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.8/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

WAI FUNG

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚
Els Van Overloop 於 2023年1月24日的回應
Dear Wai Fung Thank you so much for this excellent score. It's great to read that you had a perfect stay. We look forward to welcoming you again in the future! Els, Sales & Marketing

10/10 優異

HSIAO WEI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚

10/10 優異

Albert

讚好:整潔度、職員與服務和住宿狀況
Convenient to everywhere in Bruges. Best restaurant in town across the street. Breakfast with great choices and above average in preparation. Highly recommended
於 2024 年 4 月住了 2 晚

10/10 優異

Susan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This may be one of the best hotels I have ever stayed. First of all, I love history and so you are staying where King Charles II had his castle. Secondly, the breakfast was amazing. Third, the rooms had beautiful chandeliers with high ceilings. And finally the wellness area had a lovely sauna room. The hotel was so close to all the picturesque spots. We will be back!
於 2024 年 4 月住了 3 晚
Morgan 於 2024年4月28日的回應
Dear Susan, Thank you for taking the time to write such a positive and hartwarming review. We highly appreciate your kind words and the perfect score. We hope we may welcome you back in the future for another wonderful stay! Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

10/10 優異

Thomas (La Center)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Top of the line property, should be a 4 and 1/2 stars. Beautiful lobby and bar, and so close to the central area of town. We really enjoyed our stay here.
於 2024 年 4 月住了 2 晚
Morgan 於 2024年4月28日的回應
Dear Thomas, Thank you for the perfect score and lovely review! We're pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our beautiful interior contributed to the overall exeprience. We hope to welcome you back soon! Best RegardsMorgan Grand Hotel Casselbergh

10/10 優異

Kimberly

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
An absolutely beautiful property. I can’t wait to go back.
於 2024 年 4 月住了 1 晚
Morgan 於 2024年4月23日的回應
Dear Kimberly,Thank you for the perfect score and the kind words. We're absolutely pleased to hear that you've enjoyed your visit to Bruges and that our hotel contributed to that. We can't wait to welcome you back in the future! Warm RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

Gregory (Falls Church)

於 2024 年 4 月住了 2 晚
Morgan 於 2024年4月23日的回應
Dear Gregory, Thank you very much for the perfect score! We hope we may welcome you back in the future. Kind RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

4/10 欠佳

Maritza (Miami)

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 4 月住了 1 晚
Morgan 於 2024年4月20日的回應
Dear Maritza, We're very sorry to read that you've rated us a 2/5. Would it be possible to reach out to us and explain why we've received such a low score? Your feedback is extremely valuable for the constant improvement of our services. Kind RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

James

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The location was perfect - easy access to all the sites and tons of restaurants. The staff was great, the room was huge by European standards and the breakfast was very impressive. I would stay here again and would recommend to others.
於 2024 年 3 月住了 3 晚
Morgan 於 2024年4月8日的回應
Dear James, We sincerely thank you for your kind words and perfect score. We're thrilled to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our team, the room and the breakfast were stay enhancing. We would love to welcome you back in the (near) future! Best RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

Howard

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A fantastic hotel in the heart of Brugge. We loved our stay, very walkable to all the sites and dining options. Convenient and secure underground parking, HOWEVER... there are no EV chargers at all. The listing mentions EV chargers but there are none. It's a little surprising considering this is Europe and a very nice hotel. We had to find alternate charging after driving all the way from Bonn. This is an easilly fixable situation, and I hope the fix it soon.
於 2024 年 3 月住了 2 晚
Morgan 於 2024年4月8日的回應
Dear Howard, Thank you very much for your kind words and lovely score. We're absolutely pleased to read that you've loved your stay with us. We're very sorry for any inconvenience caused with the parking, since we indeed do't have EV chargers we don't advertise them so we'll definetly find out where this is advertised and change this. We'll definitley take your feedback into careful consideration so we can constantly improve our services. We wish you a very nice day and hope you'll be able to visit us again soon. Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

8/10 不錯

Leslie (Cedar Point)

讚好:整潔度、職員與服務和住宿狀況
Excellent
於 2024 年 4 月住了 1 晚
Morgan 於 2024年4月5日的回應
Dear Leslie, Thank you for the amazing score. We hope we may welcome you back in the future! Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

DAW

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was so beautiful, clean large rooms with a beautiful bathroom. The loft with beds was so comfortable and unique to any hotel. The architecture in the hotel and decor was exceptional! One of the nicest hotels I have stayed at. The breakfast was amazing.
於 2024 年 3 月住了 2 晚
Morgan 於 2024年4月5日的回應
Dear DAW, We sincerely want to thank you for the perfect score and for taking the time to write such a positive review. We're thrilled to read that you've enjoyed your stay at Grand Hotel Casselbergh and that it's beauty contributed to your overall experience and making it even 'one of the nicest hotels' for you does gives us great pleasure. We hope we may welcome you back some time soon. Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

8/10 不錯

Alexandria

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Morgan 於 2024年4月5日的回應
Dear Alexandria, Thank you for the lovely score. We hope we may welcome you again on your next trip to Bruges! Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

Julie

讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay! Great location, breakfast and amenities
於 2024 年 3 月住了 2 晚
Morgan 於 2024年4月1日的回應
Dear Julie, Thank you for the wonderful score and your kind words. Everyday we aim to provide our guests with a relaxing and comfortable stay so we're very thrilled to read that we've succeeded. If you're ever visiting Bruges again, it would be our pleasure to welcoming you back at Grand Hotel Casselbergh. Best RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

Sarah-Maude

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good hotel. Personnel is polite and very nice. The spa is great with a ham man and a sauna. The breakfast was excellent and had many choices.
於 2024 年 3 月住了 1 晚
Morgan 於 2024年4月1日的回應
Dear Sarah-Maude, Thank you for the perfect score and your lovely feedback. We're very pleased to hear that you enjoyed a relaxing stay at Grand Hotel Casselbergh and that our entire team, the wellness facilities and our extended breakfast buffet contributed to that. We hope we may welcome you some time again soon! Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

Amanda C.

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Morgan 於 2024年4月5日的回應
Dear Amanda, Thank you for the perfect score! We hope we may welcome you back some time soon. Kindest RergardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

Scott

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel in great location. The wellness area is very nice touch.
於 2024 年 3 月住了 1 晚
Morgan 於 2024年3月30日的回應
Dear Scott, Thank you for the wonderful score and for the lovely feedback. We're pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our prime location and wellness center contributed to that experience. We hope we may welcome you back some time in the near future. Kindest RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

10/10 優異

Mario

OK
於 2024 年 3 月住了 1 晚
Morgan 於 2024年3月30日的回應
Dear Mario,Thank you for choosing Grand Hotel Casselbergh and for the perfect score! We wish you a lovely day and hope we may welcome you back sometime in the future. Kindest RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

10/10 優異

Steve

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, right by the centre and easy walking to all the sights of Bruges.
於 2024 年 3 月住了 1 晚
Morgan 於 2024年3月24日的回應
Dear Steve, Thank you for taking the time to write such a positive review. Hopefully we may welcome you back some time soon. Kindest RegardsMorgan Co-Front Office Manager

10/10 優異

JOANNA

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service, lovely hotel ⭐️
於 2024 年 3 月住了 2 晚
Morgan 於 2024年3月24日的回應
Dear Joanna, Thank you very much for your kind words and the perfect score! We hope we may welcome you back in the future. Kindest RegardsMorgan Co-Front Office Manager

10/10 優異

Mackenzie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is not only gorgeous but so comfortable & inviting. Every single amenity was amazing including the staff. Absolutely would stay there again.
於 2024 年 3 月住了 3 晚
Morgan 於 2024年3月16日的回應
Dear Mackenzie,Thank you for taking the time to write such a lovely review and for the excellent score!We're thrilled to read that you've appreciated the gorgeousness of Grand Hotel Casselbergh and felt invited and welcomed. Every day, our entire staff does their absolute best to provide top-notch service, so we're very pleased to hear that we've succeeded in that aspect.We'd love to welcome you back sometime soon.Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

Merritt

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice to have both a shower stall and a bathtub!
於 2024 年 3 月住了 2 晚
Morgan 於 2024年3月16日的回應
Dear Merritt,Thank you for the wonderful score. We're pleased to hear that you enjoyed our bathroom with both shower and baththub. Should you ever visit the lovely city of Bruges again, we hope we may welcome you back at Grand Hotel Casselbergh. Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

10/10 優異

SUSAN (BORDON)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Morgan 於 2024年2月25日的回應
Dear Susan,Thank you for the perfect score! We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan Co-Front Office Manager

10/10 優異

Sara

家人同遊
We were very pleased with this property! It was clean and beautiful and felt much more high end than the cost would have implied! I would recommend this hotel to anyone!
於 2024 年 2 月住了 2 晚
Morgan 於 2024年2月21日的回應
Dear Sara, Thank you very much for your praising feedback. Every day we strive to ensure that we provide all our guests with a pleasant and comfortable stay. We are therefore extremely pleased to hear that you enjoyed your stay at Grand Hotel Casselbergh. We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager

10/10 優異

Deirdre

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Morgan 於 2024年2月25日的回應
Dear Deirdre, We would like to thank you for the amazing score! We hope to welcome you again soon at Grand Hotel Casselbergh. Kind regardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

10/10 優異

James

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic location ! Just 3 minute walking distance from town square
於 2024 年 2 月住了 4 晚
Morgan 於 2024年2月17日的回應
Dear Mr James, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our fantastic location, just a 3-minute walk from the town square. It's great to know that our proximity to the heart of the city added to the positive experience of your stay.We appreciate your kind words and look forward to welcoming you back for another fantastic visit in the future. Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

8/10 不錯

Marc

讚好:住宿狀況
於 2024 年 2 月住了 3 晚
Morgan // Co-Front Office Manager 於 2024年2月11日的回應
Dear Mr Marc, Thank you very much for this nice review. We certainly hope to welcome you again in the future!Best RegardsMorgan

10/10 優異

HECTOR (Guadalajara)

於 2024 年 1 月住了 1 晚
Morgan 於 2024年3月24日的回應
Dear Hector, Thank you for the wonderful score! We hope we may have the pleasure of welcoming you back in the near future. Kindest RegardsMorgan Co-Front Office Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Morgan // Co-Front Office Manager 於 2024年1月31日的回應
Dear, We would like to thank you for the perfect score given! We hope to welcome you again soon at Grand Hotel Casselbergh. Kindest regardsMorgan

10/10 優異

Amy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We returned to Bruges for the holidays. We decided to have rooms for our adult children here, and they were quite pleased. A bit "fancy" for young adults, but they enjoyed the superb service, food, access to the lounge for evening nightcaps, and the breakfast was phenomenal! We plan to add this Hotel to our list of recommendations! Thank you!!
於 2023 年 12 月住了 6 晚
Morgan //Co-Front Office Manager 於 2024年1月31日的回應
Dear Amy, Thank you very much for your praising feedback and the perfect score. How lovely to hear that the service as well as the food was much enjoyed. We wish you a very wonderful day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager

10/10 優異

Sarah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy to find, great location, very quiet, lovely toiletries. Felt very relaxed when we left.
於 2024 年 1 月住了 2 晚
Morgan //Co-Front Office Manager 於 2024年1月31日的回應
Dear Sarah, Thank you very much for this wonderful review and the perfect score. How nice to hear that you highly appreciated the central location of our hotel as a base from which to enjoy the beautiful city of Bruges along with all the numerous sights the city has to offer. We hope we will be able to welcome you at our hotel again during your next visit to Bruges. Kind regardsMorgan //Co-Front Office Manager

10/10 優異

Edward

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The best hotel we stayed in during our entire European vacation. Besides being the only one furnished with two comfortable chairs and a refrigerator, the hotel was elegant without being stuffy and the staff cheery and real.
於 2024 年 1 月住了 2 晚
Morgan R. 於 2024年1月22日的回應
Dear Edward, Thank you very much for your praising feedback. Every day we strive to ensure that we provide all our guests with a pleasant and comfortable stay. We are therefore extremely pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh to the fullest. We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager

10/10 優異

Tom

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This place is a wow. It's so convenient, clean and impressive. Decor is spot on and opulent. But the best part was the staff. Everyone was so nice. Shout out to the fantastic lady in the bar who gave us so much advice on the local beers (her dad's favourite is Duvel and it's mine too now)!
於 2024 年 1 月住了 2 晚
Morgan // Co-Front Office Manager 於 2024年1月20日的回應
Thank you for taking the time to write such a lovely review and for the kind words. Every member of our staff goes out of their way to ensure that our guests have an unforgettable stay, so we are very happy to hear that we succeeded in this and that you were able to get your hands on a new favourite beer along the way. We will definitely pass on your kind words. We would love to welcome you back in the future!

10/10 優異

ANTONY

於 2024 年 1 月住了 3 晚
Egon Lagrou 於 2024年1月19日的回應
Thank you very much for this positive score. We hope to welcome you again in the future!

10/10 優異

Ivo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Morgan 於 2024年1月19日的回應
Thank you very much for this excellent review. We certainly hope to welcome you again in the future!

10/10 優異

Wil

伴侶同遊
讚好:設施服務
Mooi hotel gastvrij personeel, in het centrum, super ontbijt
於 2024 年 1 月住了 2 晚
Morgan 於 2024年1月19日的回應
Thank you very much for this amazing review. We certainly hope to welcome you again in the future!

8/10 不錯

Linda

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Morgan 於 2024年1月19日的回應
Thank you very much for this good review. We certainly hope to welcome you again in the future!

10/10 優異

Lien

於 2024 年 1 月住了 1 晚
Morgan 於 2024年1月19日的回應
Thank you very much for this wonderful review. We certainly hope to welcome you again in the future!

10/10 優異

Lisa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Breakfast was amazing! Will be visiting again in the future!
Morgan 於 2024年1月19日的回應
Thank you very much for this excellent review. We are delighted to hear that you've enjoyed our American style breakfast buffet. We are already looking forward to welcoming you back in the future!

10/10 優異

Sinead

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We’ve stayed here many time and it’s never failed to live up to excellent standards. Great location, lovely clean rooms and fabulous staff. The lounge is great for grabbing a quick drink or having a lazy coffee beside the fire.
於 2023 年 12 月住了 3 晚
Morgan // Co-Front Office Manager 於 2024年1月19日的回應
We'd like to thank you for this excellent score and taking the time to write such positive review. We are pleased that we've provided you with a pleasant stay again. Very much looking forward to next time!

10/10 優異

Selena

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hermoso hotel, localización inigualable. Hotel lindisimo. Los chicos de front desk me ayudaron mucho con todo. Súper recomendable
Morgan // Co-Front Office Manager 於 2024年2月11日的回應
Dear Selena, Thank you very much for this excellent score. We hope to welcome you again in the future!Best RegardsMorgan

10/10 優異

Loren (Denver)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Morgan 於 2024年1月19日的回應
Thank you very much for this excellent score. We hope to welcome you again in the future!

10/10 優異

Ann

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
What a magical stay in Brugge! We came for the winter market and felt so cozy in our room. The hotel is beautiful and the staff are very friendly and helpful. The bar is lovely and the breakfast was amazing!! If you are looking for a magical stay in Brugge, this should be part of your stay!
於 2023 年 12 月住了 1 晚
Morgan 於 2024年1月19日的回應
Thank you very much for this excellent score. We are pleased that we've provided you with a pleasant stay in the center of Bruges every time, with all the comfort that Grand Hotel Casselbergh has to offer. Very much looking forward to next time!

10/10 優異

parang

於 2023 年 12 月住了 1 晚
Morgan Rigaux 於 2024年1月19日的回應
Thank you very much for this wonderful review. We certainly hope to welcome you again in the future!

10/10 優異

James

於 2023 年 12 月住了 4 晚
Morgan 於 2024年1月19日的回應
Thank you very much for this nice review. We certainly hope to welcome you again in the future!

10/10 優異

Karen

於 2023 年 12 月住了 1 晚
Morgan 於 2024年1月19日的回應
Thank you very much for this excellent score. We hope to welcome you again in the future!

10/10 優異

Aamir

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is the second time we have stayed as the first time was so good and we were made to feel welcome and special on our anniversary. I have to day that, this time, it was even better. Nothing was too much trouble for the staff. They are very helpful and amazing. Our room was beautiful and clean. We shall definitely stay here again on our next visit. Well done to all at the hotel. Thank you for your kind and attentive service.
於 2023 年 12 月住了 2 晚
Morgan // Co-Front Office Manager 於 2024年1月19日的回應
We'd like to thank you for taking the time to write such a positive review. We're very happy to hear that, as before, you've enjoyed your stay at Grand Hotel Casselbergh as well as the service that was provided to you. We'll make sure that all departments concerning can hear your wonderful words. We're already looking forward to welcoming you back next time!

10/10 優異

Lorraine

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I always stay here when I come to Bruges. It is pure luxury in every way. Rooms are beautiful as are the lounges and bar. Staff are friendly and professional and breakfast is incredible, so much choice. Moreover it is central to all attractions. At Christmas it is like a wonderland.
於 2023 年 12 月住了 3 晚
Els Van Overloop 於 2023年12月15日的回應
Dear Mrs Lorraine Thank you for taking the time to share your opinion following your stay at our hotel.We are delighted to read that you enjoyed the location of our establishment. Indeed, in the very heart of the center, the hotel offers an ideal location close to the various points of interest of the city, while enjoying the calm. Also, our entire team does their ultimate best to welcome you in the most ideal conditions and your comments on this subject are a great satisfaction for them. We hope to have the pleasure of welcoming you back to our hotel during your next visit to Bruges, Very kind regards and wishing you a nice day, Els

10/10 優異

Isaure

於 2023 年 12 月住了 1 晚
Morgan 於 2024年1月19日的回應
Thank you very much for this excellent score. We hope to welcome you again in the future!

10/10 優異

D

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Els Van Overloop 於 2023年12月15日的回應
Dear DThank you so much for this excellent score. It's great to read that you had a perfect stay. We look forward to welcoming you again in the hopefully not so distant future! Wishing you a lovely day and kindest regards, Els, Sales & Marketing